Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387836 Views

545 replies

34 likes

Account
Free
  • 387836 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
  • 0 replies
  • 7 likes

Albums won't download completely

About half of the albums I have downloaded now have a random amount of songs missing from them. If I search the album and click on it the songs are there and I can listen to them, but they won't download to my phone. I haven't really changed my usage...

Casual Listener

About half of the albums I have downloaded now have a random amount of songs missing from them.  If I search the album and click on it the songs are there and I can listen to them, but they won'...

Dandroid4

Casual Listener

1252 Views

2 replies

0 likes

  • 1252 Views
  • 2 replies
  • 0 likes

Onkyo DP X1A

Does the Spotify app for this portable digital music player allow one to listen to music offline?

Newbie

Does the Spotify app for this portable digital music player allow one to listen to music offline?

1238 Views

0 replies

2 likes

  • 1238 Views
  • 0 replies
  • 2 likes

Android homescreen widget is semi-useless as it is now?

Currently on Galaxy S7 Edge but have encountered this issue in several android phones. The widget goes blank after a while if music is not playing. This may be related to android ram management but Spotify should make it persistent (only the homescre...

Casual Listener

Currently on Galaxy S7 Edge but have encountered this issue in several android phones. The widget goes blank after a while if music is not playing. This may be related to android ram management but S...

naroslife

Casual Listener

9187 Views

8 replies

5 likes

  • 9187 Views
  • 8 replies
  • 5 likes

Spotify app Android keeps crashing

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds.

Casual Listener

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds. 

Willypete

Newbie

5567 Views

8 replies

2 likes

  • 5567 Views
  • 8 replies
  • 2 likes

Spotify licensing just took a dump

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable. Most notably Billy Idol and The Mavericks have several songs that I can no longer play, presumably because Spotify has gotten ...

Regular

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable.  Most notably Billy Idol and The Mavericks have several songs that I c...

368 Views

0 replies

1 likes

  • 368 Views
  • 0 replies
  • 1 likes

Cannot use spotify to play music on my smartwatch

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Casual Listener

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Jokin1

Casual Listener

4870 Views

5 replies

0 likes

  • 4870 Views
  • 5 replies
  • 0 likes

Spotify does not open on my Samsung S8+

Spotify was working fine up until a couple of days ago. Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work.

Newbie

Spotify was working fine up until a couple of days ago.  Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work. 

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Spotify lag issues. (17/01/18)

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag can be as long as minutes before catching up with a...

Newbie

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag ...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

The Samsung multiroom app is in Mute

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and app are the latest version (application version of...

Newbie

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Spotify haengt be Wechsel zu neuem Lied

Hallo liebe Community! Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, runtergeladen. Nun startete ich meine Playlist. Es lief alle...

Newbie

Hallo liebe Community!   Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, ...

1453 Views

0 replies

1 likes

  • 1453 Views
  • 0 replies
  • 1 likes

Volume problems with Spotify ???????

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio quality and Spotify is heard lower, being a premium user ...

Casual Listener

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio qualit...

863 Views

0 replies

1 likes

  • 863 Views
  • 0 replies
  • 1 likes

Album art

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

Newbie

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Downloaded/Offline collection turning itself off

First off sorry if this has another thread - hard to describe the problem to search for a solution. My problem is that every now and again my downloaded collection will disappear - not the saved data requiring it to be redownloaded - everything that ...

Newbie

First off sorry if this has another thread - hard to describe the problem to search for a solution.   My problem is that every now and again my downloaded collection will disappear - not the s...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Nao consigo entrar

Minha mae comecou a usar o aplicativo no Android dela no modo free e fazendo login pelo Facebook, quando mudou para pacote premium familiar, nao consegue mais o acesso! Vem a mensagem de que no momento ela encontra-se off-line e precisa conectar-se, ...

Casual Listener

Minha mae comecou a usar o aplicativo no Android dela no modo free e fazendo login pelo Facebook, quando mudou para pacote premium familiar, nao consegue mais o acesso! Vem a mensagem de que no momen...

Bittencourt

Spotify Star

4572 Views

7 replies

0 likes

  • 4572 Views
  • 7 replies
  • 0 likes

Download local files only

Hi folks, I tried to make a playlist dedicated to my local files and then I tried to download it on my phone but the files just didn't sync. The only way for me to play my non Spotify mp3s was to download my whole playlist, which filled my phone to t...

Casual Listener

Hi folks, I tried to make a playlist dedicated to my local files and then I tried to download it on my phone but the files just didn't sync. The only way for me to play my non Spotify mp3s was to dow...

ryanknighton88

Casual Listener

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

Song skips first several minutes

In the past week, I've noticed a specific song starts 3+ minutes in. If I manually readjust the time slider, all good. But if I select that specific song or it's in a playlist, the song starts at the same 3+ minute mark. I chose to clear cache and al...

Newbie

In the past week, I've noticed a specific song starts 3+ minutes in.   If I manually readjust the time slider, all good.   But if I select that specific song or it's in a playlist...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Download playlist only on Android

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

Newbie

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Tracks won't download to SD card

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone. What are the steps you took to get to the error/issue? B. TroubleshootingPlease follow the below troubleshooting steps to see if you can resolve the...

Regular

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone.   What are the steps you took to get to the error/issue? B. Troubleshooting...

Cwighty14

Newbie

5713 Views

5 replies

0 likes

  • 5713 Views
  • 5 replies
  • 0 likes

Albums not appearing on artists page

So I use Spotify in my kindle fire, and whenever I search an artist up and look at the albums on their page, only a few of their albums appear. However, if I search the missing albums up (still on Spotify) then they come up (they are registered as al...

Newbie

So I use Spotify in my kindle fire, and whenever I search an artist up and look at the albums on their page, only a few of their albums appear. However, if I search the missing albums up (still on Sp...

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
  • 0 likes

Music on Spotify is slowed and is impossible to listen only when the screen is locked

Hello everyone, Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem!The music is getting unlistenable when I lock the screen, it's getting really slow and there are a lot of crackling sounds (and sometimes even when t...

Newbie

Hello everyone,    Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem! The music is getting unlistenable when I lock the screen, it's getting really slo...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes