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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375543 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Spotify does not open on my Samsung S8+

Spotify was working fine up until a couple of days ago. Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work.

Newbie

Spotify was working fine up until a couple of days ago.  Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work. 

262 Views

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Spotify lag issues. (17/01/18)

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag can be as long as minutes before catching up with a...

Newbie

I had been using Spotify Premium regularly for a number of months but in recent weeks a command / response lag has developed which effects just about every aspect of using the app. Sometimes the lag ...

393 Views

0 replies

0 likes

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The Samsung multiroom app is in Mute

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and app are the latest version (application version of...

Newbie

The Samsung multiroom app is in Mute mode after 10 to 15 minutes when I stream music from Spotify to my speakers (only applies when I stream from Spotify). No power saver enabled and both speaker and...

481 Views

0 replies

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Spotify haengt be Wechsel zu neuem Lied

Hallo liebe Community! Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, runtergeladen. Nun startete ich meine Playlist. Es lief alle...

Newbie

Hallo liebe Community!   Ich habe nun seid kurzem ein neues Handy. Natuerlich habe ich sofort Spotify installiert und alle meine Playlist, die ich auf meinem alten Geraet runtergeladen hatte, ...

1433 Views

0 replies

1 likes

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Volume problems with Spotify ???????

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio quality and Spotify is heard lower, being a premium user ...

Casual Listener

I discovered recently that Spotify is heard low, the same at medium or maximum volume, with the headphones or speakers of the smartphone. Compare Google Play Music and Spotify in extreme audio qualit...

848 Views

0 replies

1 likes

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Album art

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

Newbie

hi the album covers don't appear in my lockscreen can you help me im using huawei p9 lite

308 Views

0 replies

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Downloaded/Offline collection turning itself off

First off sorry if this has another thread - hard to describe the problem to search for a solution. My problem is that every now and again my downloaded collection will disappear - not the saved data requiring it to be redownloaded - everything that ...

Newbie

First off sorry if this has another thread - hard to describe the problem to search for a solution.   My problem is that every now and again my downloaded collection will disappear - not the s...

416 Views

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Nao consigo entrar

Minha mae comecou a usar o aplicativo no Android dela no modo free e fazendo login pelo Facebook, quando mudou para pacote premium familiar, nao consegue mais o acesso! Vem a mensagem de que no momento ela encontra-se off-line e precisa conectar-se, ...

Casual Listener

Minha mae comecou a usar o aplicativo no Android dela no modo free e fazendo login pelo Facebook, quando mudou para pacote premium familiar, nao consegue mais o acesso! Vem a mensagem de que no momen...

Bittencourt

Spotify Star

4555 Views

7 replies

0 likes

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Download local files only

Hi folks, I tried to make a playlist dedicated to my local files and then I tried to download it on my phone but the files just didn't sync. The only way for me to play my non Spotify mp3s was to download my whole playlist, which filled my phone to t...

Casual Listener

Hi folks, I tried to make a playlist dedicated to my local files and then I tried to download it on my phone but the files just didn't sync. The only way for me to play my non Spotify mp3s was to dow...

ryanknighton88

Casual Listener

623 Views

3 replies

0 likes

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Song skips first several minutes

In the past week, I've noticed a specific song starts 3+ minutes in. If I manually readjust the time slider, all good. But if I select that specific song or it's in a playlist, the song starts at the same 3+ minute mark. I chose to clear cache and al...

Newbie

In the past week, I've noticed a specific song starts 3+ minutes in.   If I manually readjust the time slider, all good.   But if I select that specific song or it's in a playlist...

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Download playlist only on Android

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

Newbie

Is it possible to download a playlist only in spotify app? I know that Songs allow that but I can't put my local files there.

512 Views

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Tracks won't download to SD card

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone. What are the steps you took to get to the error/issue? B. TroubleshootingPlease follow the below troubleshooting steps to see if you can resolve the...

Regular

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone.   What are the steps you took to get to the error/issue? B. Troubleshooting...

Cwighty14

Newbie

5673 Views

5 replies

0 likes

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Albums not appearing on artists page

So I use Spotify in my kindle fire, and whenever I search an artist up and look at the albums on their page, only a few of their albums appear. However, if I search the missing albums up (still on Spotify) then they come up (they are registered as al...

Newbie

So I use Spotify in my kindle fire, and whenever I search an artist up and look at the albums on their page, only a few of their albums appear. However, if I search the missing albums up (still on Sp...

418 Views

0 replies

0 likes

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Music on Spotify is slowed and is impossible to listen only when the screen is locked

Hello everyone, Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem!The music is getting unlistenable when I lock the screen, it's getting really slow and there are a lot of crackling sounds (and sometimes even when t...

Newbie

Hello everyone,    Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem! The music is getting unlistenable when I lock the screen, it's getting really slo...

400 Views

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Solved!! Adapt Sound

Is there any chance that I could use Samsung's adapt sound with Spotify because it really enhances the quality

Newbie

Is there any chance that I could use Samsung's adapt sound with Spotify because it really enhances the quality

khassardetempla

Newbie

11360 Views

7 replies

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Superuser Contribution "Your running mix" playlist unavailable

The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, neither when I search for it in the "Search" tab. I ha...

Casual Listener

The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, nei...

kdcichocki

Newbie

2649 Views

8 replies

1 likes

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Solved!! Spotify can not cast to chromecast audio and chromecast

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connectio...

Casual Listener

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge). On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop...

ConorBDelaney76

Newbie

90007 Views

21 replies

3 likes

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Using Spotify on Android Auto stereo

I am buying a new car which has Android Auto on the touchscreen. I know it sounds a silly question to ask but if you play Spotify using Android Auto, would you be using mobile data or not. Please reply back if you can. Thanks

Casual Listener

I am buying a new car which has Android Auto on the touchscreen.  I know it sounds a silly question to ask but if you play Spotify using Android Auto, would you be using mobile data or not. &nb...

456 Views

0 replies

0 likes

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Spotify won't play all songs

I have shuffle turned off but Spotify still won't play the entire playlist. It only plays the first 100 songs and won't go further. My account is premium

Newbie

I have shuffle turned off but Spotify still won't play the entire playlist. It only plays the first 100 songs and won't go further. My account is premium

318 Views

0 replies

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Solved!! Help! Spotify android app keeps crashing

Hello Spotify hive mind.Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail.Is anyone else having this problem and is there an easy...

Casual Listener

Hello Spotify hive mind. Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail....

Rajimon

Newbie

47163 Views

30 replies

0 likes

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