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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5478 Views

0 replies

7 likes

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Shazam doesn't show all playlists from Spotify

When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist".However, not all playlists are shown. It appears that lists I share or list I can make contributions to are not shown (as well as playlist...

Newbie

When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist". However, not all playlists are shown. It appears that lists I share or list I can mak...

664 Views

0 replies

0 likes

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Lowers volume when I get notifications

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated to Android 8.0.0 and after that it started happenin...

Casual Listener

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated ...

NegZero

Newbie

5511 Views

4 replies

7 likes

  • 5511 Views
  • 4 replies
  • 7 likes

Superuser Contribution VPN not working when logging in

I don't live where Spotify has officially released yet, so I use Tunnelbear VPN when logging into spotify.Normally I would log in through my facebook account, with my VPN on.I always ensure that my location's set to Canada, where I first got my accou...

Casual Listener

I don't live where Spotify has officially released yet, so I use Tunnelbear VPN when logging into spotify. Normally I would log in through my facebook account, with my VPN on. I always ensure that ...

Cloudymagic

Casual Listener

7305 Views

5 replies

0 likes

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Can't stop it from downloading playlists on Data

I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to make it only download when I am on wifi, not my data...

Casual Listener

I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to m...

Naerob

Casual Listener

719 Views

2 replies

0 likes

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Allow to download all playlist at once on Android APP

Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.

Newbie

Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.

405 Views

0 replies

0 likes

Android
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Why spotify its open on my device if im listenning in my computer or table?

Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or SPOTIFY is using in Claudio IPAD continue?.. I answ...

Casual Listener

Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or ...

485 Views

0 replies

0 likes

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10 gb en dos dias

Buenos días. Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 canciones me ha gastado 150mb.Por favor, esto es insostenible,...

Casual Listener

Buenos días.   Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 ca...

sauga

Casual Listener

508 Views

1 replies

0 likes

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ipad stopped syncing Spotify music. Says it is waiting to download but never does.

I have had Spotify for several years and never had a problem. However, my iPad with ios 11.1.2 will not sync Spotify music. I can play music on my iPad when connected to WiFi. Spotify on the iPad say it is waiting to download but for the past three d...

Casual Listener

I have had Spotify for several years and never had a problem. However, my iPad with ios 11.1.2 will not sync Spotify music. I can play music on my iPad when connected to WiFi. Spotify on the iPad say...

emmett_moseley

Casual Listener

509 Views

2 replies

0 likes

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About Advanced Search

I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.

Regular

I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.

Joe

Community Legend

540 Views

2 replies

0 likes

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Spotify storage in my phone

Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know what it's that from Spotify or where it appeared from.

Casual Listener

Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know wha...

514 Views

0 replies

0 likes

Android
Spotify Data
storage issues
storage space
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Spotify Issue: "Playback failed"

Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you can help me sooner. The problem is that when I try to play...

Visitor

Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you ca...

1282 Views

0 replies

0 likes

Android
Play
problem
Xperia
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Difference between saving a song/album and downloading it

Hi there, I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it. By saving I am referring to the 'save' button under the album name/when you click the 3 dots symbol next to a song. By do...

Casual Listener

Hi there,   I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it.   By saving I am referring to the 'save' button under ...

Joe

Community Legend

7305 Views

3 replies

0 likes

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"Unfortunately, Spotify has stopped."

I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Unfortunately, Spotify has stopped. I have tried:Dele...

Newbie

I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Un...

616 Views

0 replies

1 likes

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Gear S3 offline spotify playlist problem

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again.And to be clear those playlist marked as downloaded.There is any solutio...

Casual Listener

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again. And to be clear tho...

user-removed

Not applicable

490 Views

2 replies

1 likes

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Superuser Contribution Have to reinstall app every time I restart my phone

I get logged out of my account every time that I restart my phone and I cannot get into my account when I try to. The only way I can get back in is to uninstall and then reinstall the app. The last time that I had to do that I lost 100+ songs that I ...

Newbie

I get logged out of my account every time that I restart my phone and I cannot get into my account when I try to. The only way I can get back in is to uninstall and then reinstall the app. The last t...

Alfredo

Roadie

493 Views

1 replies

0 likes

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Superuser Contribution My downloaded music gets deleted

My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.

Newbie

My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.

user-removed

Not applicable

424 Views

2 replies

0 likes

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Maximum cache size up to 10 gb?

App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only 3-4 gb app/cache size, now it's 6,7 gb.

Casual Listener

App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only...

1173 Views

0 replies

0 likes

app size
Cache Removal
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Seems like its downloading but it isn't

Hey!So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not download. Even the number of songs downloading are wrong ca...

Newbie

Hey! So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not downlo...

Joe

Community Legend

406 Views

1 replies

0 likes

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Synced songs deleted when SD card is dismounted (and mounted again).

How to reproduce the error:Set storage to SD card and sync some songs.Turn off the app.Dismount SD card.Mount SD card again.Change storage back to SD card (as storage apparently defaults back to device storage if you dismount the SD card).Even before...

Casual Listener

How to reproduce the error: Set storage to SD card and sync some songs. Turn off the app. Dismount SD card. Mount SD card again. Change storage back to SD card (as storage apparently defaults b...

Joe

Community Legend

793 Views

3 replies

1 likes

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Spotify randomly stops

I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notification panel. Thanks in advance.

Casual Listener

I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notif...

andrealey

Casual Listener

553 Views

1 replies

0 likes

  • 553 Views
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