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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376414 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

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Solved!! Help! Spotify android app keeps crashing

Hello Spotify hive mind.Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail.Is anyone else having this problem and is there an easy...

Casual Listener

Hello Spotify hive mind. Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail....

Rajimon

Newbie

47196 Views

30 replies

0 likes

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Spotify Connect und der Kundenbetrug

Ich muss hier mal meinen Unmut kundtun und den schlechten Support von Spotify darlegen und wie man als Kunde ignoriert und veraeppelt wird. Ich habe einen Premium Family Account. Dazu nur zwei Connect Geraete. Einaml ein Sonos Play 3 und ein Yamaha R...

Casual Listener

Ich muss hier mal meinen Unmut kundtun und den schlechten Support von Spotify darlegen und wie man als Kunde ignoriert und veraeppelt wird.   Ich habe einen Premium Family Account. Dazu nur zw...

kevbus86

Casual Listener

1195 Views

1 replies

0 likes

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New phone, logged in, none of my music is there.

I got a new Samsung Galaxy S8. I logged into Spotify (using Facebook as well), and the login was successful, however none of my music is there (no playlists, albums, saved songs, etc). My account and music on my PC is unchanged. I've tried restarting...

Casual Listener

I got a new Samsung Galaxy S8.  I logged into Spotify (using Facebook as well), and the login was successful, however none of my music is there (no playlists, albums, saved songs, etc).  My...

jmdesin892

Roadie

641 Views

3 replies

0 likes

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  • 3 replies
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Spotify freezes on start on Sony A1 TV (Android TV)

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I opened Spotify on my iPhone and it finds the TV as a de...

Regular

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I open...

1232 Views

0 replies

2 likes

Android TV
freeze
Sony
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  • 2 likes

When I try to open playlist, it bounces straight to Discover Weekly so I cant open playlists. Help

I go to hit playlists and when I do I briefly see them...maybe for a second and then Spotify bounces me straight to discover weekly. I just cannot access playlists anymore . Yesterday at 3pm all was good, then at 6 pm the Discover Weekly thing starte...

Newbie

I go to hit playlists and when I do I briefly see them...maybe for a second and then Spotify bounces me straight to discover weekly. I just cannot access playlists anymore . Yesterday at 3pm all was ...

319 Views

0 replies

0 likes

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New Test Update

Is there any way to opt out when spotify tests a new update on my account? They recently are testing one that I really dislike. It has several problems including not shuffling full playlists or being able to follow my friends. Before, the shuffling p...

Newbie

Is there any way to opt out when spotify tests a new update on my account? They recently are testing one that I really dislike. It has several problems including not shuffling full playlists or being...

421 Views

0 replies

0 likes

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Can't play Spotify via Bluetooth headset

Whenever I pair my bluetooth headphone (Remax RB - S5 ) with my phone (P9). Spotify doesn't play via the headphone, instead the audio can be heard on the phone speaker. It's quite odd, why there's a need for me to reboot my phone first for me to hear...

Casual Listener

Whenever I pair my bluetooth headphone (Remax RB - S5 ) with my phone (P9). Spotify doesn't play via the headphone, instead the audio can be heard on the phone speaker. It's quite odd, why there's a ...

kraddy

Casual Listener

876 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify instantly pausing

So I could be listening to music when it suddenly stops playing. I click resume and it can instantly pause or pause after 1 or 2 seconds. **bleep** is going on here???I reinstalled cleared cache and log out. Restarted phone and it stil happens

Visitor

So I could be listening to music when it suddenly stops playing. I click resume and it can instantly pause or pause after 1 or 2 seconds. **bleep** is going on here??? I reinstalled cleared cache an...

Sunnysingsalot

Regular

6798 Views

7 replies

2 likes

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  • 7 replies
  • 2 likes

Spotify app nail-bitingly slow on Android

So since a few months my Spotify app has gotten extremely slow. It's super annoying, it takes ages to load my list of albums and when I scroll too fast through this list (before all the thumbnails are loaded) the app crashes. Same goes for playlists....

Casual Listener

So since a few months my Spotify app has gotten extremely slow. It's super annoying, it takes ages to load my list of albums and when I scroll too fast through this list  (before all the thumbna...

347 Views

0 replies

0 likes

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HELP ABOUT STORAGE PLEASE :)

Hello dear Spotify community, I was wondering, does the same music in multiple playlists will take more storage? (I'm talking about Local Storage, not about the Internet Data it takes to download same song several times.) So, if I download, for Offli...

Newbie

Hello dear Spotify community, 🙂   I was wondering, does the same music in multiple playlists will take more storage?  (I'm talking about Local Storage, not about the Internet Data it ta...

JCdotnl

Roadie

1100 Views

2 replies

0 likes

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Spotify Android Auto issue

Hi, i have an issue with Android Auto and Spotify and, the problem is, when i set the play button on Spotify app into Android auto and the song finishes, the next song in the playlist don't beggins, changes the song but stops and i have to press play...

Visitor

Hi, i have an issue with Android Auto and Spotify and, the problem is, when i set the play button on Spotify app into Android auto and the song finishes, the next song in the playlist don't beggins, ...

401 Views

0 replies

0 likes

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Superuser Contribution Deleting songs does not clear space from phone.

Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i can not listen them offline. The problem is that, on...

Casual Listener

Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i c...

zahrteja

Casual Listener

2672 Views

3 replies

0 likes

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  • 3 replies
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Spotify para de tocar quando sai do aplicativo.

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Newbie

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Dauan

Newbie

8913 Views

2 replies

11 likes

  • 8913 Views
  • 2 replies
  • 11 likes

Daily Mixes not loading

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only had one song in them for days now. Going to be cancel...

Visitor

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only ha...

user-removed

Not applicable

575 Views

3 replies

0 likes

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  • 3 replies
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Annoying cache issue

Im on a Motorola G4 and experience issues with the spotify caching of files. Sometimes even though specified to cache to sd-card, it starts caching on my system "disk" and I get a message that my system partition is almost full. When I look in Spotif...

Casual Listener

Im on a Motorola G4 and experience issues with the spotify caching of files.   Sometimes even though specified to cache to sd-card, it starts caching on my system "disk" and I get a message th...

476 Views

0 replies

0 likes

  • 476 Views
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Unable to get beyond login screen

I am unable for several days now to get to the usual Spotify screen for searching, playlists etc. Differently to before I am asked to login upon opening the App. I have reset the passwords and so I know this is not the issue. When logging in I only s...

Newbie

I am unable for several days now to get to the usual Spotify screen for searching, playlists etc. Differently to before I am asked to login upon opening the App. I have reset the passwords and so I k...

341 Views

0 replies

0 likes

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Stop Spotify from taking control of headphone button ?

I've only been able it find posts about trying g to get Spotify to work with external headphone buttons. My problem is the opposite; it works too well. I use both Spotify and Aimp to listen to different sets of music. A lot of the things I listen to ...

Casual Listener

I've only been able it find posts about trying g to get Spotify to work with external headphone buttons. My problem is the opposite; it works too well.  I use both Spotify and Aimp to listen to...

3269 Views

0 replies

9 likes

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How to automatically pause Spotify when listening to WhatsApp audio message

Hi all I have a Samsung Galaxy S8. Prior, I exclusively used an iPhone. With my iPhone, when I was listening to Spotify, if a WhatsApp audio message was received and I listened to it, Spotify would automatically pause to allow me to listen to the mes...

Newbie

Hi all   I have a Samsung Galaxy S8. Prior, I exclusively used an iPhone.   With my iPhone, when I was listening to Spotify, if a WhatsApp audio message was received and I listened to i...

1115 Views

0 replies

2 likes

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Offline Mode is wonky as **bleep** with local files

I mostly wanted to post this to also vent my feelings towards the system to the staff/moderators - why is offline mode so wonky, convoluted, and flawed? Are there any plans to improve it? It's been like this since I first started my premium account a...

Newbie

I mostly wanted to post this to also vent my feelings towards the system to the staff/moderators - why is offline mode so wonky, convoluted, and flawed? Are there any plans to improve it? It's been l...

369 Views

0 replies

0 likes

  • 369 Views
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It wont play music unless you push the shuffle

My music won't play unless you push the shuffle button and it won't let me choose it.

Newbie

My music won't play unless you push the shuffle button and it won't let me choose it.

user-removed

Not applicable

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes