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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390344 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8127 Views

0 replies

7 likes

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Music on Spotify is slowed and is impossible to listen only when the screen is locked

Hello everyone, Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem!The music is getting unlistenable when I lock the screen, it's getting really slow and there are a lot of crackling sounds (and sometimes even when t...

Newbie

Hello everyone,    Since I have bought my new phone for Christmas (honor 6c pro), I have a real problem! The music is getting unlistenable when I lock the screen, it's getting really slo...

419 Views

0 replies

0 likes

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Solved!! Adapt Sound

Is there any chance that I could use Samsung's adapt sound with Spotify because it really enhances the quality

Newbie

Is there any chance that I could use Samsung's adapt sound with Spotify because it really enhances the quality

khassardetempla

Newbie

11490 Views

7 replies

0 likes

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Superuser Contribution "Your running mix" playlist unavailable

The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, neither when I search for it in the "Search" tab. I ha...

Casual Listener

The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, nei...

kdcichocki

Newbie

2702 Views

8 replies

1 likes

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Solved!! Spotify can not cast to chromecast audio and chromecast

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connectio...

Casual Listener

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge). On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop...

ConorBDelaney76

Newbie

90462 Views

21 replies

3 likes

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Using Spotify on Android Auto stereo

I am buying a new car which has Android Auto on the touchscreen. I know it sounds a silly question to ask but if you play Spotify using Android Auto, would you be using mobile data or not. Please reply back if you can. Thanks

Casual Listener

I am buying a new car which has Android Auto on the touchscreen.  I know it sounds a silly question to ask but if you play Spotify using Android Auto, would you be using mobile data or not. &nb...

465 Views

0 replies

0 likes

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Spotify won't play all songs

I have shuffle turned off but Spotify still won't play the entire playlist. It only plays the first 100 songs and won't go further. My account is premium

Newbie

I have shuffle turned off but Spotify still won't play the entire playlist. It only plays the first 100 songs and won't go further. My account is premium

330 Views

0 replies

0 likes

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Solved!! Help! Spotify android app keeps crashing

Hello Spotify hive mind.Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail.Is anyone else having this problem and is there an easy...

Casual Listener

Hello Spotify hive mind. Since the last update, the android app on my Moto G4 crashes whenever I open it. I've tried uninstalling and reinstalling the app, rebooting my phone etc. but to no avail....

Rajimon

Newbie

47409 Views

30 replies

0 likes

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Spotify Connect und der Kundenbetrug

Ich muss hier mal meinen Unmut kundtun und den schlechten Support von Spotify darlegen und wie man als Kunde ignoriert und veraeppelt wird. Ich habe einen Premium Family Account. Dazu nur zwei Connect Geraete. Einaml ein Sonos Play 3 und ein Yamaha R...

Casual Listener

Ich muss hier mal meinen Unmut kundtun und den schlechten Support von Spotify darlegen und wie man als Kunde ignoriert und veraeppelt wird.   Ich habe einen Premium Family Account. Dazu nur zw...

kevbus86

Casual Listener

1213 Views

1 replies

0 likes

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New phone, logged in, none of my music is there.

I got a new Samsung Galaxy S8. I logged into Spotify (using Facebook as well), and the login was successful, however none of my music is there (no playlists, albums, saved songs, etc). My account and music on my PC is unchanged. I've tried restarting...

Casual Listener

I got a new Samsung Galaxy S8.  I logged into Spotify (using Facebook as well), and the login was successful, however none of my music is there (no playlists, albums, saved songs, etc).  My...

jmdesin892

Roadie

657 Views

3 replies

0 likes

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Spotify freezes on start on Sony A1 TV (Android TV)

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I opened Spotify on my iPhone and it finds the TV as a de...

Regular

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I open...

1248 Views

0 replies

2 likes

Android TV
freeze
Sony
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  • 2 likes

When I try to open playlist, it bounces straight to Discover Weekly so I cant open playlists. Help

I go to hit playlists and when I do I briefly see them...maybe for a second and then Spotify bounces me straight to discover weekly. I just cannot access playlists anymore . Yesterday at 3pm all was good, then at 6 pm the Discover Weekly thing starte...

Newbie

I go to hit playlists and when I do I briefly see them...maybe for a second and then Spotify bounces me straight to discover weekly. I just cannot access playlists anymore . Yesterday at 3pm all was ...

325 Views

0 replies

0 likes

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New Test Update

Is there any way to opt out when spotify tests a new update on my account? They recently are testing one that I really dislike. It has several problems including not shuffling full playlists or being able to follow my friends. Before, the shuffling p...

Newbie

Is there any way to opt out when spotify tests a new update on my account? They recently are testing one that I really dislike. It has several problems including not shuffling full playlists or being...

423 Views

0 replies

0 likes

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Can't play Spotify via Bluetooth headset

Whenever I pair my bluetooth headphone (Remax RB - S5 ) with my phone (P9). Spotify doesn't play via the headphone, instead the audio can be heard on the phone speaker. It's quite odd, why there's a need for me to reboot my phone first for me to hear...

Casual Listener

Whenever I pair my bluetooth headphone (Remax RB - S5 ) with my phone (P9). Spotify doesn't play via the headphone, instead the audio can be heard on the phone speaker. It's quite odd, why there's a ...

kraddy

Casual Listener

888 Views

2 replies

0 likes

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Solved!! Spotify instantly pausing

So I could be listening to music when it suddenly stops playing. I click resume and it can instantly pause or pause after 1 or 2 seconds. **bleep** is going on here???I reinstalled cleared cache and log out. Restarted phone and it stil happens

Visitor

So I could be listening to music when it suddenly stops playing. I click resume and it can instantly pause or pause after 1 or 2 seconds. **bleep** is going on here??? I reinstalled cleared cache an...

Sunnysingsalot

Regular

6851 Views

7 replies

2 likes

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  • 2 likes

Spotify app nail-bitingly slow on Android

So since a few months my Spotify app has gotten extremely slow. It's super annoying, it takes ages to load my list of albums and when I scroll too fast through this list (before all the thumbnails are loaded) the app crashes. Same goes for playlists....

Casual Listener

So since a few months my Spotify app has gotten extremely slow. It's super annoying, it takes ages to load my list of albums and when I scroll too fast through this list  (before all the thumbna...

352 Views

0 replies

0 likes

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HELP ABOUT STORAGE PLEASE :)

Hello dear Spotify community, I was wondering, does the same music in multiple playlists will take more storage? (I'm talking about Local Storage, not about the Internet Data it takes to download same song several times.) So, if I download, for Offli...

Newbie

Hello dear Spotify community, 🙂   I was wondering, does the same music in multiple playlists will take more storage?  (I'm talking about Local Storage, not about the Internet Data it ta...

JCdotnl

Roadie

1152 Views

2 replies

0 likes

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Spotify Android Auto issue

Hi, i have an issue with Android Auto and Spotify and, the problem is, when i set the play button on Spotify app into Android auto and the song finishes, the next song in the playlist don't beggins, changes the song but stops and i have to press play...

Visitor

Hi, i have an issue with Android Auto and Spotify and, the problem is, when i set the play button on Spotify app into Android auto and the song finishes, the next song in the playlist don't beggins, ...

409 Views

0 replies

0 likes

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Superuser Contribution Deleting songs does not clear space from phone.

Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i can not listen them offline. The problem is that, on...

Casual Listener

Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i c...

zahrteja

Casual Listener

2689 Views

3 replies

0 likes

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Spotify para de tocar quando sai do aplicativo.

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Newbie

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Dauan

Newbie

8986 Views

2 replies

11 likes

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Daily Mixes not loading

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only had one song in them for days now. Going to be cancel...

Visitor

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only ha...

user-removed

Not applicable

586 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes