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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 880 Views
  • 0 replies
  • 4 likes

Auto closed

Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...

  • Regular
  • Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...
  • Nico
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Download playlists and albums to SD card disappears after closing Spotify

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...

  • Newbie
  • I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...
  • bobknapp
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Crackling / buzzing

Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...

  • Newbie
  • Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Using Spotify while abroad doesn't work on Wifi

Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...

  • Newbie
  • Hi,   I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...
  • tomjoadhun
  • Newbie
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

Cards not working

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

  • Newbie
  • I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
  • CrypticHernia
  • Casual Listener
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

No sound when playing music.

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...

  • Newbie
  • App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Not responding on phone

Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work

  • Newbie
  • Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work 
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Tracks "Play" but there is no Sound using Bluetooth in a car

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...

  • Visitor
  • I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers.   Using a Pioneer headset, Nexus 6P initially. ...
  • Auggievf
  • Newbie
  • 4343 Views
  • 2 replies
  • 0 likes
  • Android
    bluetooth
    bored
    no sound
  • 4343 Views
  • 2 replies
  • 0 likes

I am having trouble logging in with Facebook. I

I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account restored than I will cancel. So can you please help me ...

  • Newbie
  • I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account rest...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect won't find Denon avr x2000 receiver

Hi,I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as a recognised device. If I use the Denon Remote App I ca...

  • Casual Listener
  • Hi, I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as ...
  • BorreSven
  • Casual Listener
  • 13959 Views
  • 12 replies
  • 4 likes
  • 13959 Views
  • 12 replies
  • 4 likes

Queue/History

Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc. Am i missing a feature have features just kept falling off? premium i...

  • Newbie
  • Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc.   Am i miss...
  • 259 Views
  • 0 replies
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  • 259 Views
  • 0 replies
  • 0 likes

Error messasge

I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is spotify having issues because this is super annoying.

  • Newbie
  • I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Solved!! Airplay from Android device to B&W Zeppelin Air?

I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.

  • Casual Listener
  • I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.
  • Aitchee
  • Casual Listener
  • 54013 Views
  • 8 replies
  • 5 likes
  • 54013 Views
  • 8 replies
  • 5 likes

[bug] Launching playlist from android app

I have been launching spotify playlists using an intent such as:spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play this has worked fine until recently, when it stopped working with brand new non-premium accounts. I am getting an exception as ...

  • Casual Listener
  • I have been launching spotify playlists using an intent such as: spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play   this has worked fine until recently, when it stopped working with...
  • Craw-us
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Spotify on SD Card

Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for saving but it's not there, would any of you know what t...

  • Casual Listener
  • Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for savi...
  • BLUNDE56
  • Newbie
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Unable to log in

I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. and that there is no help center. Please fix asap or I wil...

  • Newbie
  •  I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. a...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Android 8.0 breaks song info displayed in car

Hello,There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!). I just upgraded to Android 8.0. Now when playing songs in the car, the dashboard i...

  • Casual Listener
  • Hello, There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!).    I just upgrade...
  • ctafield
  • Newbie
  • 910 Views
  • 4 replies
  • 2 likes
  • 910 Views
  • 4 replies
  • 2 likes

local files won't download on phone (android)

I have a few songs that I wanted to add to my library that are not on spotify.I have mp3 files on my computer and are accessible/playable through the desktop app.I have added these to a playlist so I can download and access them on my mobile. but it ...

  • Newbie
  • I have a few songs that I wanted to add to my library that are not on spotify. I have mp3 files on my computer and are accessible/playable through the desktop app. I have added these to a playlist ...
  • Joe
  • Community Legend
  • 2270 Views
  • 1 replies
  • 0 likes
  • 2270 Views
  • 1 replies
  • 0 likes

Halp, cant log in

I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log back in it says that im not online and when i hit con...

  • Casual Listener
  • I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log ba...
  • Nico
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Does downloaded song will take data lte if played in normal mode not offline

Hi I will like to know if i downloaded a song will take data lte in normal modeif i play it .Not in offline mode thx

  • Casual Listener
  • Hi I will like to know if  i  downloaded a song will take data lte in normal modeif i play it . Not in offline mode   thx
  • cryptonia
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes