I too am one who is frustrated that we can no longer shuffle playlists and are maxed at 10,000 songs. I am not sure if it will get us anywhere, but I just had an extexsive conversation with a Spotify rep..
The following is a record of your online chat.
General Info
Chat start time October 24, 2017 12:47:28 PM EST
Chat end time October 24, 2017 1:49:58 PM EST
Duration (actual chatting time) 01:02:30
Operator Danna L
Chat Transcript
Info: Thanks for choosing to chat with us. An advisor will be with you shortly.
Info: Hey there! Thanks for contacting Spotify Support. You're chatting with Danna L.
NOTE: So we don't get disconnected, please do not navigate away to another browser or app during this chat.
Info: I am a long time Spotify user. I as many more are getting frustrated over your 10000 limit and removal to shuffle folders, playlists, etc. We pay for a premium service which included these features but they have been taken away with no reflection to price! I as many are seriously considering going to another service and writing negative reveiws on what was once a great service! Please do your dedicated customers a favor and at these perks back!!!
Info:
Danna L: I'm really sorry to hear you're having issues using your Premium features.
Danna L: I'll definitely look into this for you.
Ernie Houle: “My premium features” yes this is why I am a paying customer and these features have been taken away.
Danna L: I can see that your Facebook-created account is the one active.
Ernie Houle: Yes
Danna L: Is this the one you're currently logged into?
Ernie Houle: Yes
Danna L: Please try reinstalling the app on your device.
Ernie Houle: The feature has been removed. Nobody has the features on their devices
Danna L: Did they already try reinstalling the app?
Ernie Houle: I don’t know, talking about every Spotify user
Danna L: Sorry to hear you're unhappy with the changes in the recent Spotify update.
We're always testing things by adding or removing features to make Spotify better overall.
We can't say if or when any specific features will be back, but as soon as we’ve got anything to announce we’ll let everyone know over on the Spotify Community at http://community.spotify.com/.
Ernie Houle: I just uninstalled and reinstalled the features are not there
Danna L: Can you send me the screenshot of what you're seeing right now?
Ernie Houle: How?
Danna L: Please tap the red dot above to send the attachment.
Ernie Houle: Just sent, no option to shuffle folders
Danna L: Thank you for sending the screenshot.
Danna L: Please try reinstalling the app on your device.
Ernie Houle: I did
Danna L: How about using other device?
Ernie Houle: This is the same for every Spotify customer
Ernie Houle: Desktop you can shuffle but not mobile device and we are limited to 10000 songs.
Danna L: Thank you for the information.
Ernie Houle: These issues are all over the community. As paying customers it is quite frustrating
Danna L: I completely understand the frustration about the limit of songs you can download for each device.
Danna L: We might look to try new ways to listen. It’s also a way for us to introduce new features that actually work, and fine-tune the app to be compatible with specific devices.
Danna L: Thanks for the feedback! We’ll pass it onto the right folks.
You can also add suggestions to our Community ideas board: https://community.spotify.com/t5/Idea-Submissions/idb-p/ideas_submissions/. Spotify does keep an eye on the most popular requests.
Ernie Houle: Not even a download issue. I only download time to time. My issue is the 10000 songs max I can have in a playlist. The workaround was to create another playlist then shuffle the playlists. You can do this via desktop, but not on a mobile device like prior.
Ernie Houle: We’ve added these complaints to the community boards but it’s constantly ignored. We had these great features and they were gone in a day. I’d pay more for Spotify to get them back!
Danna L: I completely understand. All saved songs, and all songs in a saved album (plus the album itself) count towards the 10,000 limit. For example, if you save an album with 10 tracks, it's counted as 11 tracks.
Danna L: If your collection is so awesome you run out of room, I highly recommend that you can add tracks to your playlists.
Danna L: This is the best option that we can suggest and a great way to organize your songs based on their genre.
Ernie Houle: My play list is maxed out which is fine but I should have the option like in the past to shuffle playlists
Danna L: Can you confirm what is the version of your Spotify app and the model of your device?
Ernie Houle: Cant be to hard to implemnet back it was there once then gone it’s on the desktop version still
Ernie Houle: How Can I send a screenshot again?
Danna L: Please tap the red dot above to send the attachment.
Ernie Houle: Just sent
Danna L: Thank you very much.
Danna L: When you tap on one of the songs, can you select it again and check if you will be able to see the Shuffle button.
Ernie Houle: I can shuffle within a playlist but no longer have the option to shuffle playlists
Danna L: I'm still working on this. Please bear with me a little bit longer, and stay on this screen so we don't get disconnected.
Ernie Houle: No problem
Danna L: Thank you for your patience.
Danna L: Since you're unable to move your playlists or shuffle it like the way you can do on your desktop PC, the best that I can do is to send a feedback backstage about this request.
Ernie Houle: It’s been posted time and again in the community but it’s always ignored. As I said this was a feature a while back but was removed yet we are still paying the same price for Spotify
Danna L: I understand where you're coming from. I would really love to have it returned to your app. However, some features were removed to give way to other improvements for the app.
Danna L: If you'd like to re-shuffle your playlists, I suggest doing so in your desktop app.
Danna L: Please be assured that if you arranged your playlists on your desktop app, it will be updated on your mobile app as well.
Ernie Houle: Vital features were removed, what was added we never see. We just get a msg saying new features are added all the time. Having more than 10000 songs and being able to shuffle playlists would push Spotify over their competition!
Ernie Houle: I am the voice of many trust me! Your competition is already doing it.
Danna L: At Spotify, we’re primarily music and entertainment fans, so our biggest passion is creating the best way to experience both. We use tests on small groups of listeners to evaluate what we should and shouldn’t roll out permanently. This means you might sometimes see something your friend doesn’t, or have access to something brand new for only a temporary period.
Danna L: Your feedback is important to us! You can still express your thoughts about any features at https://community.spotify.com/. The right folks definitely keep track of the most requested features. And we're not stop doing all the way to keep on improving the app.
Ernie Houle: But it seems common sense to have a feature to shuffle playlists. Other services allow this.
Ernie Houle: Where Can I get a transcript of our conversation? I’d love to post this to the community
Danna L: To save a copy of our conversation:
1. Tap the + button in the bottom-left of this window.
2. Tap Email transcript.
3. Enter your email address.
The full transcript will be emailed to you when we've finished chatting.
Info: At the end of this chat, I'll send a transcript to you at djerniehoule@gmail.com.
Info: At the end of this chat, I'll send a transcript to you at djerniehoule@gmail.com.
Danna L: Please let me know if I can provide any other additional support.
