Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 819 Views
  • 0 replies
  • 4 likes

Spotify kicks me out while i'm downloading or saving music!

HiI have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android).Since a couple of days Spotify kicks me out while i'm downloading/saving music.I don't know why! I have re-installed the app three times without...

  • Newbie
  • Hi I have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android). Since a couple of days Spotify kicks me out while i'm downloading/saving music. I don't ...
  • fasterpussycat
  • Newbie
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Bug Report

There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...

  • Casual Listener
  •  There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Android wear 2.0 - Connection failed error

My watches: Mobvoi´s Ticwatch EProblem: After start Spotify app writes me "Connection failed" I hope you will repair this error PS: Knows anyone how to fix it? Thanks, Michal Kulhanek

  • Newbie
  • My watches: Mobvoi´s Ticwatch E Problem: After start Spotify app writes me "Connection failed" 😞   I hope you will repair this error 😉 PS: Knows anyone how to fix it?      ...
  • ups87
  • Newbie
  • 8731 Views
  • 32 replies
  • 15 likes
  • 8731 Views
  • 32 replies
  • 15 likes

I have installed Spotify on my mobile phone but have never been able to use the app. Tried again tol

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting "you are currently set to offline. Please go online to c...

  • Newbie
  • I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify.  Tried logging in with Facebook and also reset my Spotify password but I'm getting...
  • GillianDelvigne
  • Composer
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

P20 Pro showing last song played

When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and album but shows the correct time you are on in the so...

  • Newbie
  • When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and al...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Local file playback on mobile

I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop. For example, on my phones storage I have some of Logic's original mixtapes. It would be...

  • Visitor
  • I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop.   For example, on my phones s...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Spotify app stops after 30 minutes

Hi there!Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried everything: my settings, downloading the app again, ...

  • Casual Listener
  • Hi there! Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried...
  • jamesXL
  • Newbie
  • 6456 Views
  • 11 replies
  • 1 likes
  • 6456 Views
  • 11 replies
  • 1 likes

Solved!! Using Spotify with Android Smartwatch

I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phone around everywhere at the gym. Is there a way to u...

  • Casual Listener
  • I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phon...
  • Harry341
  • Newbie
  • 209700 Views
  • 18 replies
  • 13 likes
  • 209700 Views
  • 18 replies
  • 13 likes

Superuser Contribution app doesnt work no longer after being updated

Hey there, before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something like that- is there any help? thanks!

  • Newbie
  • Hey there,   before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something l...
  • LidaKampen
  • Newbie
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

Spotify Player auf Sperrbildschirm

Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorherigen (Vodafone Smart Prime 6) war er auf dem Sperrbi...

  • Casual Listener
  • Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorheri...
  • Maulwurfn
  • Newbie
  • 113091 Views
  • 6 replies
  • 3 likes
  • 113091 Views
  • 6 replies
  • 3 likes

Solved!! Spotify Connect from android device

My phone is running Android 8. I have the latest Spotify app installed. I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x). In my home network I have a Teac NT-503 connected wired, and a Marantz 6012 on Wifi. From...

  • Music Fan
  • My phone is running Android 8. I have the latest Spotify app installed.   I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x).   In my home network I...
  • inflatablemouse
  • Music Fan
  • 1900 Views
  • 1 replies
  • 0 likes
  • Android
  • 1900 Views
  • 1 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium

Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo a **bleep** ou terei medidas cabíveis contra.

  • Newbie
  •  Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo ...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

local files sync to android TV app

I use Spotify on my mac Desktop, Android Phone and Android TV. I can sync my (desktop) local files to my phone, but I can't sync them to my Android TV app ! Is it possible ? If not it could be a must have feature. Thanks

  • Casual Listener
  • I use Spotify on my mac Desktop, Android Phone and Android TV.   I can sync my (desktop) local files to my phone, but I can't sync them to my Android TV app !   Is it possible ? If not ...
  • Tupay
  • Newbie
  • 855 Views
  • 1 replies
  • 6 likes
  • 855 Views
  • 1 replies
  • 6 likes

Music gone missing!

Is it just me or Imagination by Shawn Mendes is no longer in Spotify? It has always been there until today! Why?!

  • Newbie
  • Is it just me or Imagination by Shawn Mendes is no longer in Spotify? It has always been there until today! Why?!
  • 05fu8q4l6au341l
  • Newbie
  • 1582 Views
  • 3 replies
  • 2 likes
  • 1582 Views
  • 3 replies
  • 2 likes

Skipping, pausing and stuttering

I'm a Premium user (version 1.9.0.1273) almost exclusively on my phone (HTC Desire X). Over the last month or so Spotify has been skipping, pausing and stuttering as if it's buffering, or as if I'm listening to a scratched CD. Following advice seen i...

  • Newbie
  • I'm a Premium user (version 1.9.0.1273) almost exclusively on my phone (HTC Desire X).   Over the last month or so Spotify has been skipping, pausing and stuttering as if it's buffering, or ...
  • rse78
  • Regular
  • 25829 Views
  • 21 replies
  • 4 likes
  • 25829 Views
  • 21 replies
  • 4 likes

Spotify premium geht auf neuen handy nicht

Hallo habe ein Problem habe ein neues Handy und habe mich ganz normal angemeldet bei spotify und bin jetzt in der free Version. Spotify bucht aber trotzdem das Geld ab .

  • Casual Listener
  • Hallo habe ein Problem habe ein neues Handy und habe mich ganz normal angemeldet bei spotify und bin jetzt in der free Version. Spotify bucht aber trotzdem das Geld ab .
  • Domi94
  • Newbie
  • 43841 Views
  • 10 replies
  • 2 likes
  • 43841 Views
  • 10 replies
  • 2 likes

Loop/Repeat Discover Playlist

I cannot find the loop (repeat playlist indefinitely) button anymore when listening to Spotify Discover. How can I set the Discover playlist to loop? I can set other playlists to loop OK, but listening to Discover the controls have disappeared!

  • Newbie
  • I cannot find the loop (repeat playlist indefinitely) button anymore when listening to Spotify Discover.   How can I set the Discover playlist to loop? I can set other playlists to loop OK, bu...
  • Redalert
  • Regular
  • 1586 Views
  • 1 replies
  • 1 likes
  • 1586 Views
  • 1 replies
  • 1 likes

Run -genre disappeared

Hi!For my disappointment I couldn't find the "Run" in the genres anymore. The one where you can put/change your own bpm and the music responds accordingly. It was one of the few very, very useful things on Sporify and I really, really wish you bring ...

  • Casual Listener
  • Hi! For my disappointment I couldn't find the "Run" in the genres anymore. The one where you can put/change your own bpm and the music responds accordingly.   It was one of the few very, very...
  • AudraRobson
  • Newbie
  • 5605 Views
  • 24 replies
  • 34 likes
  • BPM
    run
    Running
    Running mode is gone
  • 5605 Views
  • 24 replies
  • 34 likes

App crashes on download switch for some albums

Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick the switch the app crashes. I tried reinstalling, c...

  • Casual Listener
  • Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick ...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Solved!! [Account] Songs from previous weeks

[EN] How do I access songs from the previous week's "News of the Week" playlist? [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?

  • Newbie
  • [EN] How do I access songs from the previous week's "News of the Week" playlist?   [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?
  • Bethany_Dawn
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes