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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1155 Views

0 replies

5 likes

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Ajustez le volume pour votre environnement ?

Bonjour,Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Internet ! Quelle sera la différence si je met "élevé" au li...

Casual Listener

Bonjour, Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Interne...

551 Views

0 replies

1 likes

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Moto g5s plus low volume

Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread where this happened to a Samsung galaxy S4 and it got...

Casual Listener

Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread wh...

293 Views

0 replies

0 likes

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(Android) Spotify Cutting Out Randomly

Hey all. So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the song is just silent. I noticed that this seems to only happen...

Regular

Hey all.   So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the s...

ioondidon

Casual Listener

59140 Views

24 replies

19 likes

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  • 24 replies
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Can't play specific songs on my new google home

Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default music player in the Home app, and logged in to my Spo...

Regular

Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default mu...

Kimhoangphan93

Casual Listener

9534 Views

1 replies

0 likes

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Paguei o boleto e nao liberou o Premium

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

Newbie

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

jessicag13silva

Newbie

392 Views

1 replies

0 likes

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Spotify kicks me out while i'm downloading or saving music!

HiI have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android).Since a couple of days Spotify kicks me out while i'm downloading/saving music.I don't know why! I have re-installed the app three times without...

Newbie

Hi I have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android). Since a couple of days Spotify kicks me out while i'm downloading/saving music. I don't ...

fasterpussycat

Newbie

359 Views

2 replies

0 likes

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Bug Report

There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...

Casual Listener

 There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...

262 Views

0 replies

0 likes

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Android wear 2.0 - Connection failed error

My watches: Mobvoi´s Ticwatch EProblem: After start Spotify app writes me "Connection failed" I hope you will repair this error PS: Knows anyone how to fix it? Thanks, Michal Kulhanek

Newbie

My watches: Mobvoi´s Ticwatch E Problem: After start Spotify app writes me "Connection failed" 😞   I hope you will repair this error 😉 PS: Knows anyone how to fix it?      ...

ups87

Newbie

8744 Views

32 replies

15 likes

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I have installed Spotify on my mobile phone but have never been able to use the app. Tried again tol

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting "you are currently set to offline. Please go online to c...

Newbie

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify.  Tried logging in with Facebook and also reset my Spotify password but I'm getting...

GillianDelvigne

Composer

367 Views

1 replies

0 likes

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P20 Pro showing last song played

When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and album but shows the correct time you are on in the so...

Newbie

When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and al...

352 Views

0 replies

0 likes

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Local file playback on mobile

I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop. For example, on my phones storage I have some of Logic's original mixtapes. It would be...

Visitor

I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop.   For example, on my phones s...

324 Views

0 replies

0 likes

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Spotify app stops after 30 minutes

Hi there!Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried everything: my settings, downloading the app again, ...

Casual Listener

Hi there! Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried...

jamesXL

Newbie

6489 Views

11 replies

1 likes

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Solved!! Using Spotify with Android Smartwatch

I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phone around everywhere at the gym. Is there a way to u...

Casual Listener

I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phon...

Harry341

Newbie

209814 Views

18 replies

13 likes

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Superuser Contribution app doesnt work no longer after being updated

Hey there, before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something like that- is there any help? thanks!

Newbie

Hey there,   before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something l...

LidaKampen

Newbie

641 Views

2 replies

0 likes

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Spotify Player auf Sperrbildschirm

Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorherigen (Vodafone Smart Prime 6) war er auf dem Sperrbi...

Casual Listener

Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorheri...

Maulwurfn

Newbie

113121 Views

6 replies

3 likes

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Solved!! Spotify Connect from android device

My phone is running Android 8. I have the latest Spotify app installed. I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x). In my home network I have a Teac NT-503 connected wired, and a Marantz 6012 on Wifi. From...

Music Fan

My phone is running Android 8. I have the latest Spotify app installed.   I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x).   In my home network I...

inflatablemouse

Music Fan

1914 Views

1 replies

0 likes

Android
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Paguei mas não está liberado meu Spotify Premium

Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo a **bleep** ou terei medidas cabíveis contra.

Newbie

 Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo ...

Bittencourt

Spotify Star

317 Views

1 replies

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local files sync to android TV app

I use Spotify on my mac Desktop, Android Phone and Android TV. I can sync my (desktop) local files to my phone, but I can't sync them to my Android TV app ! Is it possible ? If not it could be a must have feature. Thanks

Casual Listener

I use Spotify on my mac Desktop, Android Phone and Android TV.   I can sync my (desktop) local files to my phone, but I can't sync them to my Android TV app !   Is it possible ? If not ...

Tupay

Newbie

858 Views

1 replies

6 likes

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Music gone missing!

Is it just me or Imagination by Shawn Mendes is no longer in Spotify? It has always been there until today! Why?!

Newbie

Is it just me or Imagination by Shawn Mendes is no longer in Spotify? It has always been there until today! Why?!

05fu8q4l6au341l

Newbie

1587 Views

3 replies

2 likes

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Skipping, pausing and stuttering

I'm a Premium user (version 1.9.0.1273) almost exclusively on my phone (HTC Desire X). Over the last month or so Spotify has been skipping, pausing and stuttering as if it's buffering, or as if I'm listening to a scratched CD. Following advice seen i...

Newbie

I'm a Premium user (version 1.9.0.1273) almost exclusively on my phone (HTC Desire X).   Over the last month or so Spotify has been skipping, pausing and stuttering as if it's buffering, or ...

rse78

Regular

25894 Views

21 replies

4 likes

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  • 4 likes