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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854752 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854752 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20473 Views
  • 3 replies
  • 0 likes
  • 20473 Views
  • 3 replies
  • 0 likes

App crashing since latest update

Spotify has started crashing on my One Plus 5 since the latest update. When I open the app, My playlists starts loading for like 5 seconds and then crashes. I Read in an other thread that turning on flightmode would prevent this.So I tried and While ...

  • Newbie
  • Spotify has started crashing on my One Plus 5 since the latest update. When I open the app, My playlists starts loading for like 5 seconds and then crashes. I Read in an other thread that turning on ...
  • mattiaswa
  • Newbie
  • 940 Views
  • 5 replies
  • 2 likes
  • 940 Views
  • 5 replies
  • 2 likes

Premium on wrong account!

I just upgraded to premium and after it not working checked details and it's upgraded my linked facebook account even though I don't use it! I have a spotify account I use instead and I don't know how to get my premium on it. Please help

  • Newbie
  • I just upgraded to premium and after it not working checked details and it's upgraded my linked facebook account even though I don't use it! I have a spotify account I use instead and I don't know ho...
  • Joe
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Same account different premium

I just downloaded spotify on my ps4, i signed in with the same email as in my phone but different password and at first it was connected, then i bought the premium subscription on the ps4 with the same account. My ps4 got the premium but my phone doe...

  • Casual Listener
  • I just downloaded spotify on my ps4, i signed in with the same email as in my phone but different password and at first it was connected, then i bought the premium subscription on the ps4 with the sa...
  • Joe
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Saved songs gone

All of my saved songs are suddenly gone. Is there anything I can do to get them all back? Why did this happen in the first place?

  • Newbie
  • All of my saved songs are suddenly gone. Is there anything I can do to get them all back? Why did this happen in the first place?
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

False Premium Ads

Hi is there anyway I could find out why does it have an ad offering 3 months of premium for 99c and when you click on it it only offers a $14.99 deal? I've never used the 99c deal on this account before?I've tried searching customer help lines but th...

  • Casual Listener
  • Hi is there anyway I could find out why does it have an ad offering 3 months of premium for 99c and when you click on it it only offers a $14.99 deal? I've never used the 99c deal on this account bef...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Playstation Premium not working on mobile

So i brought the 1.99 spotify premium deal on playstation which enables you to get premium on your phone and ps4 however it works perfectly fine on my ps4 console however i cant get premium on my phone it says im the free user , is the license not tr...

  • Newbie
  • So i brought the 1.99 spotify premium deal on playstation which enables you to get premium on your phone and ps4 however it works perfectly fine on my ps4 console however i cant get premium on my pho...
  • blank_kuuhaku
  • Newbie
  • 1174 Views
  • 6 replies
  • 1 likes
  • 1174 Views
  • 6 replies
  • 1 likes

Storage Not found Android Huawei P10 plus

Not found Storage in settingsProblem Select storage memory card

  • Newbie
  • Not found Storage in settings Problem Select storage memory card
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

[ESP] problema para borrar datos spotify

Hola companeros soy nuevo en el aqui y no si a alguien mas le haya pasado . Mi problema es al intentar borrar los datos de spotify tanto como el cache y directo de la carpeta, no me permite hacerlo mi memoria es de 8 gb y spotify sobreescribe como si...

Screenshot_20171225-213846.png Screenshot_20171225-213940.png Screenshot_20171225-213926.png
  • Newbie
  • Hola companeros soy nuevo en el aqui y no si a alguien mas le haya pasado .   Mi problema es al intentar borrar los datos de spotify tanto como el cache y directo de la carpeta, no me permite ...
  • 876 Views
  • 0 replies
  • 0 likes
  • 876 Views
  • 0 replies
  • 0 likes

Chromecast audio wont connect

Foolishly just upgraded Android to 8.4.32.623 armV7.Now Chromecast Audio wont connect. When I try I hear the connect notification bleep, but spotify just keeps hanging on "connecting" till it times out and just goes back to "devices available". Any f...

  • Regular
  • Foolishly just upgraded Android to 8.4.32.623 armV7. Now Chromecast Audio wont connect. When I try I hear the connect notification bleep, but spotify just keeps hanging on "connecting" till it time...
  • ishanz
  • Casual Listener
  • 1391 Views
  • 9 replies
  • 0 likes
  • 1391 Views
  • 9 replies
  • 0 likes

Music stops when going on different apps

I've had this problem for a while now, when I play any music on the Spotify app and leave it to go on Reddit,Kik etc, the music just randomly stops as if the app closed down or something. How do you solve this?

  • Casual Listener
  • I've had this problem for a while now, when I play any music on the Spotify app and leave it to go on Reddit,Kik etc, the music just randomly stops as if the app closed down or something. How do you ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Problem with downloads

My downloads just vanished after I closed the Spotify APP.I didn't logged out from the app.I closed, then opened again, and the login was requested, after loggin in my downloaded musics just disapeared, and it happened twice. Is this some bug of the ...

  • Casual Listener
  • My downloads just vanished after I closed the Spotify APP. I didn't logged out from the app. I closed, then opened again, and the login was requested, after loggin in my downloaded musics just disa...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Weird layout bug

Hey! I've had Spotify premium for about 1.6 month now ' but I'm experiencing this weird bug that doesn't let me select any more music and only goes away when I restart the app on my galaxy s8plus. This kills the music however and is especially bad wh...

  • Newbie
  • Hey! I've had Spotify premium for about 1.6 month now ' but I'm experiencing this weird bug that doesn't let me select any more music and only goes away when I restart the app on my galaxy s8plus. &n...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Solved!! My playlists have disappeared

All my playlists have disappeared from my account. What's going on? I did not delete any of them. Can please help with this?

  • Casual Listener
  • All my playlists have disappeared from my account. What's going on? I did not delete any of them. Can  please help with this? 
  • kejt_
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Facebook already connected

If I want to post from spotify app to facebook (app) on android I always get the message:the facebook account you want to connect is already connected to another Spotify account. What can I do? I tried to delete the spotify connection on facebook (ap...

  • Gig Goer
  • If I want to post from spotify app to facebook (app) on android I always get the message: the facebook account you want to connect is already connected to another Spotify account. What can I do? I t...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

List of all downloaded songs

Is there a way to see only the songs, albums and playlist that you can listen to offline?I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find out that Spotify still takes up 7GB of data in my phone...

  • Newbie
  • Is there a way to see only the songs, albums and playlist that you can listen to offline? I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find ou...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Downloads Gone

This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve the problem but it just removed the downloads of A...

  • Roadie
  • This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve...
  • 382 Views
  • 0 replies
  • 0 likes
  • Android
    downloads
  • 382 Views
  • 0 replies
  • 0 likes

Spotify or deezer

I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?

  • Newbie
  • I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Missing the New UI

On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix Is there a way to show this new UI? Here's what I'm talking about: https://communi...

  • Roadie
  • On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix 😞 Is there a way to show th...
  • Jeffrey014
  • Roadie
  • 537 Views
  • 2 replies
  • 0 likes
  • Android
    Playlists
    UI
  • 537 Views
  • 2 replies
  • 0 likes

How to activate bluetooth i the spotify app

Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isntgood at all in explaining how to activate bluetooth...

  • Newbie
  • Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isnt...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Songs greyed out in playlist but still playable in spotify's library

This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are greyed out on my desktop. All songs are still playable in th...

  • Casual Listener
  • This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are grey...
  • Joe
  • Community Legend
  • 978 Views
  • 2 replies
  • 0 likes
  • 978 Views
  • 2 replies
  • 0 likes