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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387602 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Bluetooth play/pause button not working with latest update

V8.4.4.810Samsung Note 4Android 6.0.1I listen to music over my car's Bluetooth and my car has a single play/pause button. That button is expected to pause the music if it's playing and play the music if it's currently paused. In my other apps this is...

Newbie

V8.4.4.810 Samsung Note 4 Android 6.0.1 I listen to music over my car's Bluetooth and my car has a single play/pause button. That button is expected to pause the music if it's playing and play t...

lenzy1

Casual Listener

1593 Views

1 replies

1 likes

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Bluetooth headset play/pause buttons doesn't work

I have a new Jaybird Wireless bluetooth headset paired with an Android Nexus 6 phone. When using the remote control on the headset only vol up/down works. Play/pause does not work! Really annoying. Most of other media apps I got doesn't have this pro...

Casual Listener

I have a new Jaybird Wireless bluetooth headset paired with an Android Nexus 6 phone. When using the remote control on the headset only vol up/down works. Play/pause does not work! Really annoyi...

lenzy1

Casual Listener

60208 Views

18 replies

6 likes

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  • 18 replies
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Downloaded music

I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downloaded music cost me an arm and a leg every time in data I...

Casual Listener

 I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downl...

363 Views

0 replies

0 likes

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Spotify on samsung gear fit 2

I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set device passwords so that's out of question too. Can ...

Regular

I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set d...

340 Views

0 replies

0 likes

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My Spotify on android phone

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can do that so can anyone help me to get back on my Sp...

Casual Listener

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can...

351 Views

0 replies

0 likes

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Unknown device taking control of my spotify and changing my lists

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...

Newbie

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...

347 Views

0 replies

0 likes

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Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

Casual Listener

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...

552 Views

0 replies

2 likes

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PIERDO TODAS MIS DESCARGAS Y SE CIERRA MI SESIÓN INESPERADAMENTE.

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar uno o dos dias escuchando por bluetooth en el auto en...

Visitor

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar un...

blackcatone

Newbie

12682 Views

10 replies

11 likes

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spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

Newbie

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...

542 Views

0 replies

0 likes

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Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

Newbie

Unable to play videos at all even after changing country and/or using a VPN

403 Views

0 replies

0 likes

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Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

Newbie

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 

313 Views

0 replies

0 likes

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Spotify deleting downloaded music

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...

Newbie

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...

688 Views

0 replies

0 likes

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Tu configuración actual está establecida en modo offline

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

Newbie

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

2679 Views

0 replies

6 likes

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Playlist name

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...

Newbie

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...

842 Views

0 replies

0 likes

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Superuser Contribution Have to log out everytime.

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. Then I have to log in everytime I open the app..Huh? T...

Newbie

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. The...

SergioDavid

Roadie

442 Views

1 replies

0 likes

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Superuser Contribution Downloads

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

Newbie

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

SergioDavid

Roadie

426 Views

1 replies

0 likes

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Superuser Contribution Sorry, something went wrong - Android

I get this message when I access Home or Radio. I've unistall this app. I've factory reset in my phone... Nothing worked.But, the rest works. Android 8.1

Newbie

I get this message when I access Home or Radio.   I've unistall this app.  I've factory reset in my phone...   Nothing worked. But, the rest works.  Android 8.1  

SergioDavid

Roadie

858 Views

1 replies

0 likes

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Songs play Randomly on S8

Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...

Casual Listener

Hey!   I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all dev...

mfcodonoso

Newbie

553 Views

2 replies

2 likes

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Music changed and stop playing through my device.

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a less-than-appropriate rap song that anyone could have ...

Newbie

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a les...

319 Views

0 replies

0 likes

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