Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

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Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

user-removed
Not applicable

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my offline playlists one my way to work. Everything was fine. But when I connected to the WiFi and disabled Spotify's Offline Mode to synch recently added music I had to find out Spotify had just deleted around 20GB of music from my mobile! (The app stated I had to go online in 20 days to prevent losing my music.)

 

Do you know how long downloading 20GB of data takes, when the WiFi is used by many people?

 

I thought several times about quitting my Spotify Premium subscription, but I think this **bleep** just ruined the whole experience for me. If there's no option to listen to your music offline on your mobile without the risk of complete data loss or buggy synching, I don't have any use for Spotify. Because if I have to get my music anyway somewhere else so I can use it on my phone, I can simply stick to buying/downloading it. That's definitely more expensive and I would need to change my listening habits, but I won't pay for a service, that actually NEVER cared for my messages about buggy software and can't seem to provide more stable software.

16 Replies

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Liam
Community Legend

@user-removed wrote:

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my offline playlists one my way to work. Everything was fine. But when I connected to the WiFi and disabled Spotify's Offline Mode to synch recently added music I had to find out Spotify had just deleted around 20GB of music from my mobile! (The app stated I had to go online in 20 days to prevent losing my music.)

 

Do you know how long downloading 20GB of data takes, when the WiFi is used by many people?

 

I thought several times about quitting my Spotify Premium subscription, but I think this **bleep** just ruined the whole experience for me. If there's no option to listen to your music offline on your mobile without the risk of complete data loss or buggy synching, I don't have any use for Spotify. Because if I have to get my music anyway somewhere else so I can use it on my phone, I can simply stick to buying/downloading it. That's definitely more expensive and I would need to change my listening habits, but I won't pay for a service, that actually NEVER cared for my messages about buggy software and can't seem to provide more stable software.


Probably about 2-3 days ;)

 

Are you sure it has actually been deleted, or has Spotify just forgotten about it?

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

user-removed
Not applicable

Not only in Spotify the data is lost, but also when I check the amount of data on my SD. It's nearly empty now. I just saw this is a widely known bug so I'll post it also in this thread: http://community.spotify.com/t5/Mobile-Android/New-Music-Won-t-Stay-Downloaded/td-p/115032

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

bitchad
Regular

It's not a bug. It's Spotify's idea.

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Andrews32
Roadie

They write an app that allows hackers in. They waste their time blocking apps to allow Chromecast support, while refusing to add it themselves. They force an update that makes the app unusable for thousands of subscribers. They cause everyone to download offline tracks again, despite not deleting the old ones. They vacate the forums entirely, hoping we'll all just forget about this and move on. 

 

HOW DO YOU ANSWER FOR THESE TRANSGRESSIONS, SPOTIFY? Are you idiots or actually evil? That's a legitimate question. It could be both, but it can't be neither.

Lamp

https://community.spotify.com/t5/Spotify-Ideas/Add-support-for-Google-ChromeCast/idi-p/482900

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

user-removed
Not applicable

Actually it was not the app persey but the encryption that Android used on the old devices, hence why they are not compatible no more. It is just much google androids fault if not more so. I wonder if Android did not know this and was just forgetting informing anyone of this in the first place. Would be rather like google have weak encryption in older devices, let it break a competitors app while quitely leaking the encryption key to hackers to use. Would not be the first time a competing developer destroyed another service from weak encryption. But what the heck do I know, nothing apparently.

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

bitchad
Regular

@Andrews32 wrote:

They write an app that allows hackers in. They waste their time blocking apps to allow Chromecast support, while refusing to add it themselves. They force an update that makes the app unusable for thousands of subscribers. They cause everyone to download offline tracks again, despite not deleting the old ones. They vacate the forums entirely, hoping we'll all just forget about this and move on. 

 

HOW DO YOU ANSWER FOR THESE TRANSGRESSIONS, SPOTIFY? Are you idiots or actually evil? That's a legitimate question. It could be both, but it can't be neither.


I've just downloaded Blockify and unsubscribed from Spotify Premium. The best music app I have found is Free Music Downloader 1.53.  It searches lots of sites. I can find music on it that I can't find on Spotify. Bardo Pond were one of my favourite groups, and I found them, thanks to Spotify. But Spotify deleted lots of their music from their database. So annoying, but on Free Music Downloader, I could find songs that I hadn't heard before. I downloaded Blockify. The app mutes adverts for Spotify Free version. I had an idea to look for an app today. Because I was a Premium member for more than a year, and the adverts make me so angry. I live in UK and the was an advert talking about a red tractor, it annoyed - really. Blockify didn't work on the new version of Spot. So I downloaded version 0.6.0.2. Seriously - this is the best version of Spotify I have seen, it's so much easir. I downloaded the installer from File Horse. Do it, seriously! And to stop Spotify from updating automatically, go to C:, Users, (username), App Data, roaming, and add a new file to Spotify's folder. call it anything, and right click, and make the file a read-only file.

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

bitchad
Regular

From file horse 0 6 2 240

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

bitchad
Regular

But I do use Windows 7.

Re: Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Andrews32
Roadie

@luciantenebrae wrote:

Actually it was not the app persey but the encryption that Android used on the old devices, hence why they are not compatible no more. It is just much google androids fault if not more so. I wonder if Android did not know this and was just forgetting informing anyone of this in the first place. Would be rather like google have weak encryption in older devices, let it break a competitors app while quitely leaking the encryption key to hackers to use. Would not be the first time a competing developer destroyed another service from weak encryption..


 

Wait. You're saying it would be like Google to leak encryption so that competitor apps would be compromised? First, when has that ever happened? Second, you think Google would risk the news of millions of Android users being hacked to goose their music subscription numbers? Finally, Google has nothing to do with the encryption on ARM-based processors, they don't manufacture them or design them. This was not a result of, say, a device using a lower API with increased risks due to an outdated Android version. This was a case of Spotify building an app that could be hacked, refusing to develop for older hardware, and a convenient confluence resulting in the lockout of thousands of subscribers and massive inconvenience for millions more. Spotify doesn't need cheerleaders, they need people to call them out if they're ever going to treat customers right.

@luciantenebrae wrote:

But what the heck do I know, nothing apparently.


 

Couldn't have said it better myself.
Lamp

https://community.spotify.com/t5/Spotify-Ideas/Add-support-for-Google-ChromeCast/idi-p/482900
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