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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Google Chrome casting app keeps skipping songs

This never happened. I went to a station and when I shuffled music the songs don't play and it slipped after 1 second. This is while I was casting. Not doing it while on my phone.

Newbie

This never happened. I went to a station and when I shuffled music the songs don't play and it slipped after 1 second. This is while I was casting. Not doing it while on my phone.

408 Views

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Save my mixtape offline request

Hello,I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spotify premium is for outside use.

Casual Listener

Hello, I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spot...

amaru7

Casual Listener

876 Views

2 replies

0 likes

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Deleting songd problems

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really listen to the main playlist often. But I could never fi...

Casual Listener

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really list...

phan_times

Community Legend

373 Views

1 replies

0 likes

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Deleting songs problem

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really listen to the main playlist often. But I could never fi...

Casual Listener

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really list...

421 Views

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Cant open family account on spotify

I downloed spotify for android on israel region and i don't have the option to get the family package that avalible on U.S.

Newbie

I downloed spotify for android on israel region and i don't have the option to get the family package that avalible on U.S.

347 Views

0 replies

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Solved!! No Radio Option on my Spotify App

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has home, search, your playlists, and premium. Am I comp...

Casual Listener

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has h...

_86ib-a95e1i5

Newbie

39261 Views

6 replies

3 likes

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Download Without Using Data

I just bought spotify because I would like to listen to my music without wifi and mostly, without going over my data limit. I was hoping that it was across the app, so I could download on my computer and it would show up on my phone, but I guess that...

Newbie

I just bought spotify because I would like to listen to my music without wifi and mostly, without going over my data limit. I was hoping that it was across the app, so I could download on my computer...

471 Views

0 replies

0 likes

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Personal Playlist Glitch

I have created my own Playlist with songs i like and when i searched a particular song, it would play somethig else . For example,when i search for Song B, it would pop up in the first row, but when i clicked on it, it plays the first song in the pla...

Newbie

I have created my own Playlist with songs i like and when i searched a particular song, it would play somethig else . For example,when i search for Song B, it would pop up in the first row, but when ...

778 Views

0 replies

0 likes

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Add song buttom missing

This button is currently missing from my Spotify playlist. However my girlfriend has the button at the top of all her playlist. The playlist that I use the most I made it colabrative so she could edit it and the button appears for her. I have check w...

Newbie

This button is currently missing from my Spotify playlist. However my girlfriend has the button at the top of all her playlist.   The playlist that I use the most I made it colabrative so she ...

336 Views

0 replies

0 likes

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Text delay while playing in the car

Hi, I've recently changed my Huawei P9 with Android 7.0 to Sony XZ Premium with Oreo 8.0, and there's a problem when I'm using it in my Skoda. When I'm playing songs, title and artist name after first song stays, but the next song is playing with wro...

Visitor

Hi, I've recently changed my Huawei P9 with Android 7.0 to Sony XZ Premium with Oreo 8.0, and there's a problem when I'm using it in my Skoda. When I'm playing songs, title and artist name after firs...

360 Views

0 replies

1 likes

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Superuser Contribution Song and album sorting changed on my Android phone

The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye Now on my phone they are sorted like this - https://imgur.com/a/3aWG3 The new way they are sorted on my phone is really frustrating, and I've tried changing h...

Newbie

The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye   Now on my phone they are sorted like this - https://imgur.com/a/3aWG3   The new w...

Alfredo

Roadie

1211 Views

1 replies

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Superuser Contribution Not all of my daily mixes are showing up on my phone but are on my computer.

I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried to listen to the daily mixes on the chrome on my chr...

Visitor

I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried t...

Alfredo

Roadie

628 Views

3 replies

0 likes

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Volume Control in Lockscreen

Hello,is there any way to put a volume control for spotify within the lockscreen notification?and also the volume control within the spotify widget and notification bar?I had an iPhone before and I just got used to it that way. Cheers.

Casual Listener

Hello, is there any way to put a volume control for spotify within the lockscreen notification? and also the volume control within the spotify widget and notification bar? I had an iPhone before a...

941 Views

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Trouble listening to album on phone

Btw, Free userSo I was trying to listen to the new Xxxtentacion album (not edgy) but when i go on his profile all i see is a mix of his other albums. I see the album but it says i have to be a spotify premium member, but shouldn't i be able to atleas...

Newbie

Btw, Free user So I was trying to listen to the new Xxxtentacion album (not edgy) but when i go on his profile all i see is a mix of his other albums. I see the album but it says i have to be a spot...

458 Views

0 replies

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"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is being used on another device". I can start playing ...

Casual Listener

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is ...

hcholdt1964

Newbie

9709 Views

9 replies

15 likes

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Superuser Contribution Greyed out music

Hi everyone. I recently switched phones. When I did, most of the songs on playlists from iTunes are greyed out. When I log into spotify on my computer, I can pay the music. I thought it would be a local file issue, but when I logil in to spotify on m...

Newbie

Hi everyone. I recently switched phones.  When I did, most of the songs on playlists from iTunes are greyed out.  When I log into spotify on my computer,  I can pay the music.   I...

Alfredo

Roadie

461 Views

1 replies

0 likes

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Superuser Contribution small "crack" in music

Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx

Newbie

Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx

Alfredo

Roadie

579 Views

1 replies

0 likes

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Shuffle does not work in playlist after new song is selected

This issue just started on my Galaxy S6. When i go to a playlist and click on a song, the shuffle and repeat buttons are turned off (not highlighted in green). Once i click them both, i would fully expect it to stay in shuffle and repeat mode. It sta...

Newbie

This issue just started on my Galaxy S6. When i go to a playlist and click on a song, the shuffle and repeat buttons are turned off (not highlighted in green). Once i click them both, i would fully e...

theprimeanomaly

Regular

579 Views

2 replies

1 likes

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Solved!! Home, Radio, Search History... wont load

Home wont load "Sorry, something went wrong", Browse does work, Search doesnt show its History, Radio shows the right stuff for a splitsecond then shows "Radio isn´t available" but if i quickly change apps and reopen spotify it lets me select stuff f...

Casual Listener

Home wont load "Sorry, something went wrong", Browse does work, Search doesnt show its History, Radio shows the right stuff for a splitsecond then shows "Radio isn´t available" but if i quickly chang...

worldner

Casual Listener

980 Views

2 replies

1 likes

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Superuser Contribution I can't use the free premium (30 days)

Hi. My credit card is okay. I give the informations for the free premium but it's still not active..

Casual Listener

Hi. My credit card is okay. I give the informations for the free premium but it's still not active..

Alfredo

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
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