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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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[WP7] Filtering music on playlist

While filtering songs on a playlist, the app doesn't play any of the filtered songs, but instead it plays the song from the beginning of the playlist. If I choose the first one from the filtered songs, it plays the first from the playlist, if I choos...

Newbie

While filtering songs on a playlist, the app doesn't play any of the filtered songs, but instead it plays the song from the beginning of the playlist. If I choose the first one from the filtered song...

dustinbrueckner

Newbie

1171 Views

1 replies

1 likes

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Reduce spotify volume

Hey, I'm trying to multi-task with my mobile, using Spotify in the background with ambient sounds and other apps in the foreground making other sounds. But I can't lower the volume of Spotify separately, and that makes me a little bit sad. Please add...

Casual Listener

Hey, I'm trying to multi-task with my mobile, using Spotify in the background with ambient sounds and other apps in the foreground making other sounds. But I can't lower the volume of Spotify separat...

426 Views

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Opening web player causes Android app to start playing

Earlier today I was listening to Spotify on my Android, and I left the app open when I was done. Then, several hours later I logged into Spotify web player on my laptop (with headphones, because I was in a public place), and my *phone* spontaneously ...

Casual Listener

Earlier today I was listening to Spotify on my Android, and I left the app open when I was done. Then, several hours later I logged into Spotify web player on my laptop (with headphones, because I wa...

599 Views

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Can't Login In To My Account In Spotify

If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out.

Newbie

If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out. 

435 Views

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Solved!! Unable to remove song from playlist due to song copyright issue

Hi, I'm using Spotify on my Samsung S8.I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright.Usually if the song was legit and became down/greyed out you might still be able to remove it...

Visitor

Hi,   I'm using Spotify on my Samsung S8. I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright. Usually if the song was legit...

user-removed

Not applicable

1753 Views

1 replies

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Chromecast browser

A lot of people have reported this issue ... they can't find their chromecast devices. This has been a problem for a couple of years. The only solution is to kill the Spotify app in Android and then restart it. It wil then usually find the chromecast...

Newbie

A lot of people have reported this issue ... they can't find their chromecast devices. This has  been a problem for a couple of years. The only solution is to kill the Spotify app in Android and...

394 Views

0 replies

1 likes

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Wrong song playing when i search for songs in my downloaded playlist

Hi everyone!Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing a song from the very start of my playlist. I.e. if i ...

Newbie

Hi everyone! Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing ...

mike74

Regular

5935 Views

37 replies

22 likes

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No filter or sort bar is shown under my playlist?

UPDATED) I tried uninstalling the application, and it's now shown without any problems!! It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. I've tried deleting data and cache from mobile itself and throug...

Casual Listener

UPDATED) I tried uninstalling the application, and it's now shown without any problems!!   It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. &nb...

556 Views

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1 likes

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not all playlist songs available?

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.

Visitor

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.  

448 Views

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1 likes

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I don't have new QR barcode system :(

I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system.I try to uninstall and re install but no luck

Casual Listener

I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system. I try to uninstall a...

korayus

Casual Listener

563 Views

1 replies

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Connecting with Chromecast on Android bug

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months now. Hope you can fix it. Video: https://www.dropbox....

Newbie

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months no...

462 Views

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Start and Radio not avaible

Hi there,I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears:"Sorry, something has not gone as it should, that has not worked, please try again."And in ...

Casual Listener

Hi there, I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears: "Sorry, something has not gone as it...

Sgbmad

Casual Listener

382 Views

1 replies

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Why my playlist changed?

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal way?

Casual Listener

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal wa...

308 Views

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App opens all the time

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want it to. In fact it is far more annoying than having...

Newbie

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want...

278 Views

0 replies

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Can't choose where to save songs

Hey,my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settings menu... What happens?Has this happened to someone ...

Newbie

Hey, my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settin...

338 Views

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Spotify Bug with Anker SoundCore 2

Hey there ^^ Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following:The play button is not able to start my music. I can skip songs, stop the current song, start the googleassistant – but it won't resume the playback if stop...

Newbie

Hey there ^^   Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following: The play button is not able to start my music.  I can skip songs, stop the curren...

2585 Views

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android remove from this playlist

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium.In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from my playlist that I'm listening to is to scroll through...

Casual Listener

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium. In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from m...

CherScoled

Casual Listener

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Spotify Google home integration ad whilst running Google Maps.

Hello, I noticed an interesting behaviour which, though not critical, is something that should be addressed: I was driving with google maps running on my Android phone and spotify running in the background. Since I do not have premium, there was an a...

Newbie

Hello,  I noticed an interesting behaviour which, though not critical, is something that should be addressed:   I was driving with google maps running on my Android phone and spotify run...

613 Views

0 replies

0 likes

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music stops playing after song ends

Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist feature. I should clarify the song does not stop while i...

Casual Listener

Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist featu...

Psychophrenes

Casual Listener

853 Views

1 replies

1 likes

music stops
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