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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Unable to log in via Gear Fit2 Pro, AND NO SOUND coming from Spotify app.

So I just purchased a gear fit2 pro after reading I could finally download offline spotify music for my workouts.I managed to get it to work for about 4 minutes, but when I paired my bluetooth headset to actually listen, no sound was coming from the ...

  • Newbie
  • So I just purchased a gear fit2 pro after reading I could finally download offline spotify music for my workouts. I managed to get it to work for about 4 minutes, but when I paired my bluetooth he...
  • jsmithy
  • Newbie
  • 2454 Views
  • 5 replies
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  • 2454 Views
  • 5 replies
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Trying to Link Spotify to OK Google

I have just set up the Sony XZ2 and trying to set up Google Assistant to play music by saying 'OK Google' but when I try to link my Spotify account, my screen goes blank and doesn't let me. I have deleted and reinstalled the App, and also tried it wi...

  • Newbie
  • I have just set up the Sony XZ2 and trying to set up Google Assistant to play music by saying 'OK Google' but when I try to link my Spotify account, my screen goes blank and doesn't let me.   ...
  • 379 Views
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  • 379 Views
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S8 firestick on AVR Receiver, apps keeps turning off

so i use Spotify premium on my Denon AVR 1713 via a firestick attached to hdmi.I then start my music on the phone (S8) and connect to the stick, music starts playing on the receiver. then after some time 10-15minutes the app on the phone turns off an...

  • Regular
  • so i use Spotify premium on my Denon AVR 1713 via a firestick attached to hdmi. I then start my music on the phone (S8) and connect to the stick, music starts playing on the receiver.   then ...
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  • app crashing
    problem
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Shuffle not working free account android

For the past month or so, shuffle is not working. I have a ton of playlists, and I understand completely that the only way to listen to a playlist on a free account is in shuffle mode, with ads. I'm fine with this, its how I've been using spotify for...

  • Casual Listener
  • For the past month or so, shuffle is not working.  I have a ton of playlists, and I understand completely that the only way to listen to a playlist on a free account is in shuffle mode, with ads...
  • 377 Views
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  • 377 Views
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it alway says "the song is not available" after google assistant finds it

i sometime ask google assistant to find the song playing at my surrounding, and google finds it like the image above, but when i click the spotify link it always says "the song is not available" like the image below.despite that it says it is not ava...

  • Newbie
  • i sometime ask google assistant to find the song playing at my surrounding, and google finds it like the image above, but when i click the spotify link it always says "the song is not available" like...
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  • 315 Views
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Superuser Contribution Problemas com a conexão

Estou online e mesmo assim aprece que estou offline, apenas na aba de Navegar e de pesquisa

  • Newbie
  • Estou online e mesmo assim aprece que estou offline, apenas na aba de Navegar e de pesquisa 
  • SergioDavid
  • Roadie
  • 434 Views
  • 1 replies
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  • 434 Views
  • 1 replies
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Spotify Shows: We're not able to play this video in your current location

Hi, I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error: We're not able to play this video in your current location! It is really strange, I am able to play songs a...

  • Newbie
  • Hi,   I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error:   We're not able to play this video in y...
  • chronos280
  • Newbie
  • 10961 Views
  • 14 replies
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  • 10961 Views
  • 14 replies
  • 18 likes

Superuser Contribution Download Shut Down

Hey. So there are bunch of albums I cant download. I will search an album, click download, and the app just shuts down. I thought I had too many downloads maybe but that wasnt it, because I uninstalled and reinstalled the app, which deleted everythin...

  • Newbie
  • Hey.   So there are bunch of albums I cant download.  I will search an album, click download, and the app just shuts down.   I thought I had too many downloads maybe but that wasnt...
  • SergioDavid
  • Roadie
  • 434 Views
  • 1 replies
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  • 434 Views
  • 1 replies
  • 0 likes

Memory issue

I can't download my music on SD card, there isn't any option on setting. How can resolve.

  • Newbie
  • I can't download my music on SD card, there isn't any option on setting. How can resolve.
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  • 224 Views
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Do you still have to shuffle if you get Premium?

If you have premium, do you still have to shuffle, or will it play songs in order?

  • Newbie
  • If you have premium, do you still have to shuffle, or will it play songs in order?
  • 289 Views
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  • 289 Views
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Premium member but some songs grayed out

I'm a premium family member but some songs in one of my playlists on my android phone are greyed out and won't play. Those same songs on my mac work just fine. I'm not on a trial version, I'm a paying customer, I've tried uninstalling and reinstallin...

  • Casual Listener
  • I'm a premium family member but some songs in one of my playlists on my android phone are greyed out and won't play.  Those same songs on my mac work just fine.  I'm not on a trial version,...
  • mbeuving
  • Casual Listener
  • 408 Views
  • 1 replies
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  • 408 Views
  • 1 replies
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Superuser Contribution The Spotify app won't let me log in even though my password is correct, and I can log in online.

Can anyone help me, I tried deleting the app and reinstalling many times, I've left a bad review on the app store, and I have asked Spotify and they have replied asking me to go here? Anyone?

  • Newbie
  • Can anyone help me, I tried deleting the app and reinstalling many times, I've left a bad review on the app store, and I have asked Spotify and they have replied asking me to go here? Anyone?
  • SergioDavid
  • Roadie
  • 449 Views
  • 1 replies
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  • 449 Views
  • 1 replies
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Superuser Contribution New layout looks unpleasant

Ive been using spotify for quite a while now, and ive always really liked the old layout [being the one with the smaller album art and the generally smaller layout] Yesterday, I reinstalled the app on my phone and the entire layout had changed to thi...

  • Newbie
  • Ive been using spotify for quite a while now, and ive always really liked the old layout [being the one with the smaller album art and the generally smaller layout]    Yesterday, I reinst...
  • SergioDavid
  • Roadie
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
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Missing browse and radio tabs

Ever since I updated to the latest version my browse and radio tabs have disappeared, has this happened to anyone else or anyone know how to fix it?

  • Newbie
  • Ever since I updated to the latest version my browse and radio tabs have disappeared, has this happened to anyone else or anyone know how to fix it? 
  • 377 Views
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  • 377 Views
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Shuffle Play doesn't shuffle songs every time

Every time I push Shuffle Play, it should randomize the playlist before playing the songs, so that it starts with different songs each time. For example, if I start Spotify with song #10 the first time, the next time it might start with #3, then with...

  • Casual Listener
  • Every time I push Shuffle Play, it should randomize the playlist before playing the songs, so that it starts with different songs each time.  For example, if I start Spotify with song #10 the fi...
  • niinaribena
  • Newbie
  • 468 Views
  • 1 replies
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  • 468 Views
  • 1 replies
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Home and Radio Tab not working

Hello,Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not able to perform that.Anyone knows why and how to fix it?...

  • Newbie
  • Hello, Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not abl...
  • Guideal
  • Newbie
  • 452 Views
  • 1 replies
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  • 452 Views
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Radio: Downvoting stopped working. Red thumbs down?

As subject says, the ability to downvote a song I don't care much for stopped working just now. I Downvoted one song, worked great, then the thumbs down went red and thus not working any longer. I have certainly not over-used the feature. What is hap...

  • Visitor
  • As subject says, the ability to downvote a song I don't care much for stopped working just now. I Downvoted one song, worked great, then the thumbs down went red and thus not working any longer. I ha...
  • 442 Views
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  • 442 Views
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Wifi connection shuts down as soon as I use Spotify in online mode (streaming, downloading).

Hi everybody I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3. On the laptop there is no problem at all. On the HTC one and the Samsung Galaxy Tab 3 the Wifi connection shuts down, as soon as I use Spotify in online mode (steaming)....

  • Newbie
  • Hi everybody   I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3.   On the laptop there is no problem at all.    On the HTC one and the Samsung Galaxy...
  • mechaileh
  • Casual Listener
  • 4851 Views
  • 5 replies
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  • 4851 Views
  • 5 replies
  • 1 likes

Android TV wont stay signed in

Every time I start up the Android TV version of Spotify I have to login. Anyone else having this issue?I'm on a Sony Bravia.

  • Music Fan
  • Every time I start up the Android TV version of Spotify I have to login. Anyone else having this issue? I'm on a Sony Bravia.
  • 496 Views
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  • Android TV login issue
  • 496 Views
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About the browse tab redesign

Hello Community, Me and a few friends of mine recently updated their Spotify Android app and saw a new redesign on the Browse tab.First of all I would like to tell that the removal of the icons on the categories and the divider deletion between conce...

  • Composer
  • Hello Community,   Me and a few friends of mine recently updated their Spotify Android app and saw a new redesign on the Browse tab. First of all I would like to tell that the removal of the ...
  • 358 Views
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  • 358 Views
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