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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42467 Views
  • 65 replies
  • 25 likes
  • 42467 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878018 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878018 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26362 Views
  • 4 replies
  • 0 likes
  • 26362 Views
  • 4 replies
  • 0 likes

Se pausa mi musica

Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema

  • Newbie
  • Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema
  • rebekah21
  • Newbie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Porque se apaga la app durenta la reproducción pasada 4 a 5 canciones?

La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.

  • Newbie
  • La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

I can't log in

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing. My password and username are totally correct. Pleas...

  • Regular
  • I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing.&...
  • JakobTobias
  • Regular
  • 687 Views
  • 7 replies
  • 0 likes
  • 687 Views
  • 7 replies
  • 0 likes

Solved!! Android app being auto-killed/crashing

Phone: Moto G (1st gen). Online and offline mode. Since last week or so (perhaps since the last update), the spotify app for android has been being auto-killed regularly, especially when I try to do anything else on the phone. I never used to have an...

  • Newbie
  • Phone: Moto G (1st gen). Online and offline mode.   Since last week or so (perhaps since the last update), the spotify app for android has been being auto-killed regularly, especially when I...
  • nesslucas101
  • Newbie
  • 89857 Views
  • 25 replies
  • 7 likes
  • 89857 Views
  • 25 replies
  • 7 likes

Unable to find repeat button on spotify android S8?

Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or am I just really blind? Thanks!

  • Visitor
  • Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or ...
  • Joe
  • Community Legend
  • 8327 Views
  • 4 replies
  • 4 likes
  • 8327 Views
  • 4 replies
  • 4 likes

Can't see some songs in a playlist

Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on the web player. How can I solve it?

  • Newbie
  • Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on t...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Songs werden nicht abgespielt

Ich bin spotify free Nutzer über die App auf Android und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden keine Songs aus der playlist abgespielt sondern ähnliche Vor...

  • Newbie
  • Ich bin spotify free Nutzer über die App auf Android  und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden kei...
  • 1283 Views
  • 0 replies
  • 3 likes
  • 1283 Views
  • 0 replies
  • 3 likes

Músicas indisponíveis

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium

  • Casual Listener
  • Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium  
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Adicionar artistas e músicas como favoritos

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium. Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor.

  • Casual Listener
  • Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium.  Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor. 
  • 1785 Views
  • 0 replies
  • 0 likes
  • 1785 Views
  • 0 replies
  • 0 likes

Playing wrong/different song

So this isn't new but every other topic I've read is about how their songs get replaced with a different song including the name and everything, my issue is when I'm in one of my playlist and go directly to a specific song (that I've listened to coun...

  • Casual Listener
  • So this isn't new but every other topic I've read is about how their songs get replaced with a different song including the name and everything, my issue is when I'm in one of my playlist and go dire...
  • MrSimplicity
  • Casual Listener
  • 2475 Views
  • 4 replies
  • 4 likes
  • 2475 Views
  • 4 replies
  • 4 likes

Playback stutters and has cracks

Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the songs I have are already downloaded locally to my ...

  • Newbie
  • Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the...
  • 1125 Views
  • 0 replies
  • 0 likes
  • 1125 Views
  • 0 replies
  • 0 likes

Hans Zimmer Issue

I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few. Over the last few days, I can't play anything on my playlist or from the artist selection. It just refuses to play and I get an error me...

  • Visitor
  • I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few.   Over the last few days, I can't play anything on my playlist or from the art...
  • Joe
  • Community Legend
  • 1298 Views
  • 1 replies
  • 0 likes
  • 1298 Views
  • 1 replies
  • 0 likes

Playing music with Spotify through Android Auto causes Spotify to play music randomly

For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to after I stop the car and unplug my phone. It will conti...

  • Newbie
  • For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to afte...
  • 595 Views
  • 0 replies
  • 2 likes
  • 595 Views
  • 0 replies
  • 2 likes

Superuser Contribution Different Now Playing screen

The other day I was driving, listening to a Playlist, and the now playing screen was radically different, it had full screen album art, with the controls on top, but would disappear, it was a beautiful UI, and then it was gone when I changed playlist...

  • Newbie
  • The other day I was driving, listening to a Playlist, and the now playing screen was radically different, it had full screen album art, with the controls on top, but would disappear, it was a beautif...
  • joshfatal
  • Music Fan
  • 23139 Views
  • 12 replies
  • 2 likes
  • 23139 Views
  • 12 replies
  • 2 likes

Downloading local files to phone.

I recently switch to android so i copied my itunes music over to spotify. I got all my playlists finally figured out, but to save on data usage, i want to download all the songs to my phones storage. I hit download on the playlists but it only downlo...

  • Casual Listener
  • I recently switch to android so i copied my itunes music over to spotify. I got all my playlists finally figured out, but to save on data usage, i want to download all the songs to my phones storage....
  • justinkowalsky1
  • Casual Listener
  • 701 Views
  • 2 replies
  • 0 likes
  • 701 Views
  • 2 replies
  • 0 likes

Sd card corruted story all over again...

Spotify corrupted my sd card again... this keeps happening. I have a 128gb good samsung card and the app started to loose songs etc and ended up corrupting it. Not the first time and no solution yet...Aparently spotify is not made for external storag...

  • Regular
  • Spotify corrupted my sd card again... this keeps happening. I have a 128gb good samsung card and the app started to loose songs etc and ended up corrupting it. Not the first time and no solution yet....
  • 458 Views
  • 0 replies
  • 1 likes
  • 458 Views
  • 0 replies
  • 1 likes

Android Auto not working

Recently Spotify has stopped working with Android Auto, both in the car display and directly on the device - Samsung Galaxy S8. Cannot play music and it does not show anything in the library. This has only stopped working in the last 2 weeks or so. I...

  • Newbie
  • Recently Spotify has stopped working with Android Auto, both in the car display and directly on the device - Samsung Galaxy S8. Cannot play music and it does not show anything in the library. This ha...
  • raindoggbknyc
  • Newbie
  • 795 Views
  • 1 replies
  • 2 likes
  • 795 Views
  • 1 replies
  • 2 likes

App crashes when saving albums on home tab

When I have a full music library (having hit the 10000 song limit) saving an album on the homepage the app crashes the Android app, instead of gracefully handling the exceprion and displaying the "your all full up" message. On other activities it han...

  • Newbie
  • When I have a full music library (having hit the 10000 song limit) saving an album on the homepage the app crashes the Android app, instead of gracefully handling the exceprion and displaying the "yo...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Do I need a premium account to follow artists?

I don't get the option to follow artists (this is probably a stupid question, but I'm pretty new to Spotify)

  • Newbie
  • I don't get the option to follow artists (this is probably a stupid question, but I'm pretty new to Spotify)
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline Xposed

Hi there, I have a Rooted Android phone with Xposed framework installed. However the app seems to think I'm offline. When I click on home it says "something went wrong." And I can't view any artists or radios. I can search things up and play music st...

  • Casual Listener
  • Hi there,  I have a Rooted Android phone with Xposed framework installed. However the app seems to think I'm offline. When I click on home it says "something went wrong." And I can't view any a...
  • Joe
  • Community Legend
  • 3730 Views
  • 3 replies
  • 0 likes
  • 3730 Views
  • 3 replies
  • 0 likes