Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover weekly or a daily mix playlist. I'm French so I ask it to listen to p...
Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover week...
484 Views
0 replies
1 likes
Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?
Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...
Community Legend
736 Views
1 replies
0 likes
I am using Samsung S7 and just installed Spotify.When I go to the music setting menu in Google assistant, it only lists Google play as an option.Why can't I see Spotify on the list?I have set the account of Spotify to be the same as my google account...
I am using Samsung S7 and just installed Spotify. When I go to the music setting menu in Google assistant, it only lists Google play as an option. Why can't I see Spotify on the list? I have set t...
432 Views
0 replies
0 likes
Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...
Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...
Spotify
781 Views
5 replies
0 likes
I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. It's annoying seeing a grey generic picture on all ...
I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. ...
Community Legend
1752 Views
7 replies
0 likes
The latest update for android which I received on March 8 will not boot up on my note 8. I have Uninstalled, reinstalled, removed the memory card, tried different accounts. Works great on my wife's S8+ but once you log in on the note 8 the screen goe...
The latest update for android which I received on March 8 will not boot up on my note 8. I have Uninstalled, reinstalled, removed the memory card, tried different accounts. Works great on...
385 Views
0 replies
3 likes
Faz um bom tempo que uso o spotify e no comeco vi que era muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao param, app travando e fechando quando baixa musica entao...
Faz um bom tempo que uso o spotify e no comeco vi que era muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao...
1156 Views
0 replies
5 likes
Hi, I have spotify on my ipad and at the bottom of the screen is a radio button. I have now downloaded spotify on my samsung galaxy s6 and there is no radio button at the bottom of the screen. Is this normal that the andriod app does not have the rad...
Hi, I have spotify on my ipad and at the bottom of the screen is a radio button. I have now downloaded spotify on my samsung galaxy s6 and there is no radio button at the bottom of the scree...
Spotify Star
796 Views
3 replies
0 likes
Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria
Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria
Casual Listener
470 Views
1 replies
0 likes
The Spotify Android app has not worked for at least the last 4-5 versions, if not more. Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would come up. With the current version and the most recent previo...
The Spotify Android app has not worked for at least the last 4-5 versions, if not more. Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would com...
Casual Listener
530 Views
2 replies
0 likes
Hi, I am using the latest version of the Spotify app with a Moto Z2 Force running Android O. I previously used Google play music which worked fine but a friend told me to start using Spotify so I did. It began working fine but then I noticed an issue...
Hi, I am using the latest version of the Spotify app with a Moto Z2 Force running Android O. I previously used Google play music which worked fine but a friend told me to start using Spotify...
647 Views
0 replies
1 likes
I just can't find the one track repeat button on my android phone
I just can't find the one track repeat button on my android phone
Casual Listener
381 Views
1 replies
0 likes
Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, loggin in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop a...
Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, loggin in and out of Spotify, and deleting the...
Community Legend
530 Views
3 replies
0 likes
Hi , ive always used my friends spotify account since spotify wasnt in south africa yet but when u heard today that it is i went and made my own account and for some reason everything changed. Usualy on my phone with his account (it was a UK account ...
Hi , ive always used my friends spotify account since spotify wasnt in south africa yet but when u heard today that it is i went and made my own account and for some reason everything changed. Usualy...
443 Views
0 replies
0 likes
Hi! When I open the Spotify app today (Android, not sure if it got a recent update or not) I noticed a new UI which looked kind of cool. I also remember having seen a toggle in settings to switch it on and off, didn't try it though. A couple of hours...
Hi! When I open the Spotify app today (Android, not sure if it got a recent update or not) I noticed a new UI which looked kind of cool. I also remember having seen a toggle in settings to switch it ...
Composer
812 Views
1 replies
0 likes
Hello!I have spotify premium since yesterday. When will I see the daily mix and the suggestions playlist? Thanks Edit: wrote with an account that is not premium ignore that fact please
Hello! I have spotify premium since yesterday. When will I see the daily mix and the suggestions playlist? Thanks Edit: wrote with an account that is not premium 🙂 ignore that fac...
Community Legend
426 Views
1 replies
0 likes
1. My Home page won't load (Sorry, something went wrong...)2. I can't go to Artists' pages from search (You're offline) I am not offline. I can listen to songs from playlists online. Only Home page and artist page won't work. (I can search for a play...
1. My Home page won't load (Sorry, something went wrong...) 2. I can't go to Artists' pages from search (You're offline) I am not offline. I can listen to songs from playlists online. Only ...
Casual Listener
5275 Views
20 replies
11 likes
Hello,I have a quite strange problem.Can anyone tell me why my spotify looks unusual as in the attachament and if I can change to the normal look?
Hello,I have a quite strange problem.Can anyone tell me why my spotify looks unusual as in the attachament and if I can change to the normal look?
229 Views
0 replies
0 likes
hi, I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone. since I wasn't using it, equalizer settings has changed. its using my phone's equalizer. sound is so bass and weak. and i am using it offline...
hi, I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone. since I wasn't using it, equalizer settings has changed. its using my ph...
423 Views
0 replies
0 likes
