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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6153 Views

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Daily Mix - no artist list on iOS

Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, loggin in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop a...

Casual Listener

Hello -    Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached.  I've tried rebooting, loggin in and out of Spotify, and deleting the...

phan_times

Community Legend

520 Views

3 replies

0 likes

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Spotify in South Africa

Hi , ive always used my friends spotify account since spotify wasnt in south africa yet but when u heard today that it is i went and made my own account and for some reason everything changed. Usualy on my phone with his account (it was a UK account ...

Newbie

Hi , ive always used my friends spotify account since spotify wasnt in south africa yet but when u heard today that it is i went and made my own account and for some reason everything changed. Usualy...

422 Views

0 replies

0 likes

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UI / Update question

Hi! When I open the Spotify app today (Android, not sure if it got a recent update or not) I noticed a new UI which looked kind of cool. I also remember having seen a toggle in settings to switch it on and off, didn't try it though. A couple of hours...

Newbie

Hi! When I open the Spotify app today (Android, not sure if it got a recent update or not) I noticed a new UI which looked kind of cool. I also remember having seen a toggle in settings to switch it ...

ma_marquezini

Composer

795 Views

1 replies

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Daily mix?

Hello!I have spotify premium since yesterday. When will I see the daily mix and the suggestions playlist? Thanks Edit: wrote with an account that is not premium ignore that fact please

Casual Listener

Hello! I have spotify premium since yesterday. When will I see the daily mix and the suggestions playlist?   Thanks   Edit: wrote with an account that is not premium 🙂 ignore that fac...

phan_times

Community Legend

423 Views

1 replies

0 likes

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"You're Offline", won't load Home Page at all, artist pages won't work.

1. My Home page won't load (Sorry, something went wrong...)2. I can't go to Artists' pages from search (You're offline) I am not offline. I can listen to songs from playlists online. Only Home page and artist page won't work. (I can search for a play...

Casual Listener

1. My Home page won't load (Sorry, something went wrong...) 2. I can't go to Artists' pages from search (You're offline)   I am not offline. I can listen to songs from playlists online. Only ...

jokinpaha

Casual Listener

5221 Views

20 replies

11 likes

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Spotify problem

Hello,I have a quite strange problem.Can anyone tell me why my spotify looks unusual as in the attachament and if I can change to the normal look?

Newbie

Hello,I have a quite strange problem.Can anyone tell me why my spotify looks unusual as in the attachament and if I can change to the normal look?

223 Views

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Android sound quality

hi, I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone. since I wasn't using it, equalizer settings has changed. its using my phone's equalizer. sound is so bass and weak. and i am using it offline...

Newbie

hi,   I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone.   since I wasn't using it, equalizer settings has changed. its using my ph...

420 Views

0 replies

0 likes

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Unavailable songs

I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android

Casual Listener

I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android

radu_andrei07

Casual Listener

456 Views

2 replies

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Superuser Contribution Can't find spotify in play store

Hi, I am in Romania and I have an OnePlus 5T. Yesterday Spotify became officialy available in Romania. I can't find it on the play store, and when I try to install it from the link, it says that it is incomplatible. What can I do??

Newbie

Hi, I am in Romania and I have an OnePlus 5T. Yesterday Spotify became officialy available in Romania. I can't find it on the play store, and when I try to install it from the link, it says that it i...

user-removed

Not applicable

854 Views

1 replies

0 likes

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Notification won't go away

I can't remove this notification. When I open the app, there are no notifications to be found, so I don't know what it's an indicator of. There's nothing in the status bar, only this icon on the app.

Newbie

I can't remove this notification. When I open the app, there are no notifications to be found, so I don't know what it's an indicator of. There's nothing in the status bar, only this icon on the app.

Yori

Casual Listener

33260 Views

6 replies

5 likes

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Superuser Contribution Can't log in with premium acc

Hi guys, I cant log in. I changed my password but the problem wasn't solved. I also tried with facebook i saw error. I am connect with facebook spotify also. HELP PLEASE!

Casual Listener

Hi guys,    I cant log in. I changed my password but the problem wasn't solved. I also tried with facebook i saw error. I am connect with facebook spotify also.    HELP PLEASE!

user-removed

Not applicable

366 Views

1 replies

0 likes

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The song skips a couple seconds when I close or open the phone screen

Whenever I open or close the phone screen the song or ad skips a couple seconds. I uninstalled the app and reinstalled it and it still does this. It's been happening for a couple months.

Newbie

Whenever I open or close the phone screen the song or ad skips a couple seconds. I uninstalled the app and reinstalled it and it still does this. It's been happening for a couple months.

359 Views

0 replies

1 likes

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How to remove several songs from list/library in once?

Currently the song in list and lirary needs to be removed one by one, is there any other way to do it faster?

Newbie

Currently the song in list and lirary needs to be removed one by one, is there any other way to do it faster?

Joe

Community Legend

391 Views

1 replies

0 likes

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Skip songs with three buttons headphones and a USB adapter

Hello I'm using a HTC U11 together with the included adapter..In other applications, for example YouTube or Poweramp, I can use the play/pause button to skip titles too (double tap).Only in Spotify it is not possible to skip titles with a double tap ...

Casual Listener

Hello   I'm using a HTC U11 together with the included adapter.. In other applications, for example YouTube or Poweramp, I can use the play/pause button to skip titles too (doub...

Steven123456

Casual Listener

740 Views

1 replies

0 likes

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Spotify app doesnt work or respond after log in

HeyI have galaxy note 8.Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninstall and reinstall a few times. Wiped data. Logged in wit...

Visitor

Hey I have galaxy note 8. Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninsta...

321 Views

0 replies

0 likes

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Superuser Contribution Chinese language in Huawei Honor lite8

HiMy device is Huawei honor 8 lite and for some reason the app is showing in chinese although my device is fully in english in all apps and the system itself.I couldnt find a way to change it.Any ideas? Attached a screenshot

Regular

Hi My device is Huawei honor 8 lite and for some reason the app is showing in chinese although my device is fully in english in all apps and the system itself. I couldnt find a way to change it. A...

Polerico

Regular

714 Views

4 replies

0 likes

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Ads get stuck on screen

Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.

Casual Listener

Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.

645 Views

0 replies

1 likes

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Eliminar descarga automatica

Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre

Newbie

Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre

17156 Views

0 replies

10 likes

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  • 10 likes