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Spotify Mobile Showing "No Internet connection available"

Spotify Mobile Showing "No Internet connection available"

Description

Spotify Mobile is showing "No Internet connection available" down the bottom.

 

What are the steps you took to get to the error/issue?

Open Spotify Mobile client.

 

What I expected to happen

It to work.  The phone has internet connectivity

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

HTC Desire S

 

Device’s Operating System

2.3/5

 

What type of account do you have?

Premium

 

Space left on your device

363mb

 

Space left on your SD card (if applicable)

2 GB

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

Yes

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

If you said "No", when does the issue not occur?

n/a

 

My mobile Spotify version

0.5.4.73

 

My desktop Spotify version (if applicable)

0.8.5 n/a

 

My mobile provider and country

Telstra Australia

 

My username

 

 

Do you have a Spotify (non-Facebook) login?

Facebook log on

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login 

 

Do you have any screenshots you can attach to more clearly explain your issue?

No

 

 

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