Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34932 Views
  • 64 replies
  • 25 likes
  • 34932 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873633 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873633 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25466 Views
  • 3 replies
  • 0 likes
  • 25466 Views
  • 3 replies
  • 0 likes

Won't load playlists

Hello! I've just formatted my SD card on my mobile device and updated to the new spotify software. But when i logon to the mobile device the playlists wont appear it just says loading

  • Regular
  • Hello! I've just formatted my SD card on my mobile device and updated to the new spotify software. But when i logon to the mobile device the playlists wont appear it just says loading 
  • licenced
  • Community Legend
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Spotify on my HTC Thunderbolt

For the last week I've been unable to access my music on my mobile phone. I get the message, "Spotify is offline." I have a paid subscription and am listening to my music now online via my laptop, so what is going on that I cannot access the music vi...

  • Newbie
  • For the last week I've been unable to access my music on my mobile phone.  I get the message, "Spotify is offline."  I have a paid subscription and am listening to my music now online via m...
  • licenced
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

[Tablet] SD card collecting every bit I listen to and leaving it there.

Greetings. I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My phone doesn´t have this problem at all, only the tablet. I canno...

  • Casual Listener
  • Greetings.   I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My ph...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Inconsistent terms of Premium trial

It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium. When I acquired and ran the android app, it said I had only a 48-hour trial to enjoy listening on mobile, and I see on my de...

  • Casual Listener
  • It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium.  When I acquired and ran the android app, it said I had only a 48-ho...
  • licenced
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! If your offline, you can only listen to the playlists when you downloaded it..WHAT?!

Hey Guys.Please help me!My Offline-Mode on my android phone doesnt work. That sucks. A LOT!There comes always: Song isnt available. BUT WHY?! How can i download my playlist?It doesnt work. NOTHING WORKS! -.-Only when im online. PS: on my notebook, th...

  • Newbie
  • Hey Guys. Please help me! My Offline-Mode on my android phone doesnt work. That sucks. A LOT! There comes always:&...
  • Christoffer
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

All music is muted when transferred to SD card

Hello, I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so annoying. As I do not have all the space on my USB card, I have t...

  • Newbie
  • Hello,   I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so ann...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

LOL about your "app"

Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not just stopped again and restart the download manually. Why ...

  • Visitor
  • Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not jus...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Spotify not playing music on my Android!

I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is that it doesn't even play music. I have it for my th...

  • Newbie
  • I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is t...
  • MrCannonball
  • Newbie
  • 3029 Views
  • 1 replies
  • 0 likes
  • 3029 Views
  • 1 replies
  • 0 likes

Solved!! storage

Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm low on space. how can i free some up? i have the sp...

  • Newbie
  • Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm ...
  • licenced
  • Community Legend
  • 716 Views
  • 2 replies
  • 0 likes
  • 716 Views
  • 2 replies
  • 0 likes

spotify crash on android

spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes

  • Newbie
  • spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes
  • licenced
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Getting music

I have a Motorola Zoom and am wondering why spotify does not work on it?

  • Casual Listener
  • I have a Motorola Zoom and am wondering why spotify does not work on it?
  • licenced
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Playback quality increases when offline mode selected while listening to offline playlists

I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavailable due to for example long a tunnel. When I select...

  • Newbie
  • I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavai...
  • licenced
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

orden playlist in mobile

helo when i syncroonise a playlist to my mobile phone the songs all get unsorted.i wan't to know how to change the order of the songsi would like to have them sorted in alfhabect order of the artist thanks

  • Music Fan
  • helo   when i syncroonise a playlist to my mobile phone the songs all get unsorted. i wan't to know how to change the order of the songs i would like to have them sorted in alfhabect order o...
  • ingimarsson
  • Casual Listener
  • 371 Views
  • 4 replies
  • 2 likes
  • 371 Views
  • 4 replies
  • 2 likes

New version ... Unable to play any music!! randomly crashes ... pain in the ass!

After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-installing, switching off a playlist from offline m...

  • Regular
  • After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-...
  • Gabbs
  • Regular
  • 575 Views
  • 7 replies
  • 0 likes
  • 575 Views
  • 7 replies
  • 0 likes

accidentaly removed a playlist

HeyI accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back

  • Newbie
  • Hey I accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Help!!!!

I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I now cannot access any music, and my downloaded list is m...

  • Newbie
  • I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app  and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I...
  • licenced
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Accessing spotify

My father created his spotfiy account using facebook. I currently own an LG Lucid syced with MY facebook. Now when i open the spotify app when i click login with facebook, it tries using MY facebook and there is not an option to login with ANOTHER fa...

  • Newbie
  • My father created his spotfiy account using facebook.  I currently own an LG Lucid syced with MY facebook.  Now when i open the spotify app when i click login with facebook, it tries using ...
  • licenced
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can login/connect FB but cant login ?

Ive installed spotify on my new phone, can connect with facebook but then it asks me to login with a spotify username and pw? Ive never had to do this in the past.... Im a paid user... why cant i use my account?

  • Visitor
  • Ive installed spotify on my new phone, can connect with facebook but then it asks me to login with a spotify username and pw?   Ive never had to do this in the past.... Im a paid user... why...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Pending on my local files plays list for a DROID2 hand device

I am a premium user and tried to sync my local itunes tracks from my computer to my phone. The sync completes without any problem but I get a pending on my local file playlist. Can anyone help me? I can see the other playlist. Thanks

  • Newbie
  • I am a premium user and tried to sync my local itunes tracks from my computer to my phone. The sync completes without any problem but I get a pending on my local file playlist. Can anyone help m...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

wont play on phone

dont know if this has been asked. i downloaded the spotify app for my phone. most of the songs work fine, but some are faded out and wont play. why is this? these work fine on my computer

  • Newbie
  • dont know if this has been asked. i downloaded the spotify app for my phone. most of the songs work fine, but some are faded out and wont play. why is this? these work fine on my computer
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes