Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. I found another post on this with no replies, does any...
Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. ...
Roadie
8279 Views
22 replies
1 likes
Hi,I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and it still work, or do I have to have the premium so I ...
Hi, I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and ...
Community Legend
710 Views
3 replies
0 likes
Hello Spotify! First of all - I absolutely love the service. I have been a premium member for several months and it is worth every penny. Not only do I feel like I am supporting the artists but having an all you can eat buffet of music is fantastic. ...
Hello Spotify! First of all - I absolutely love the service. I have been a premium member for several months and it is worth every penny. Not only do I feel like I am supporting the...
Community Legend
871 Views
1 replies
1 likes
Why in earth a "Open Spotify" opens a Spotify download site? When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spotify app for me? Thank you.
Why in earth a "Open Spotify" opens a Spotify download site? When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spot...
Not applicable
606 Views
3 replies
0 likes
Hey developers. I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs are louder than others. Also the option to hide unplayable co...
Hey developers. I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs...
Newbie
2145 Views
3 replies
2 likes
I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its offline.....any help?
I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its off...
Community Legend
461 Views
1 replies
0 likes
Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would assume its possible since local files can be played used in a...
Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would...
402 Views
0 replies
0 likes
Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and have tried checking for a space after my user name (there isn't one) and dow...
Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and&nbs...
Spotify Legend
3484 Views
9 replies
0 likes
I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if it's actually closing it, but it's not in my task ma...
I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if i...
Spotify Legend
707 Views
1 replies
0 likes
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Community Legend
1343 Views
7 replies
1 likes
Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest version of Spotify with a Spotify Premium account. Offline mode ...
Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest ...
Community Legend
644 Views
3 replies
0 likes
So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I couldn't clear it. I realized the song it was crashing o...
So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I could...
Regular
1295 Views
3 replies
0 likes
When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?
When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?
Community Legend
804 Views
3 replies
0 likes
Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.
Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.
Regular
586 Views
3 replies
0 likes
I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but... I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan and play my MP3 files stored on external card on Galaxy S2. I...
I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but... I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan...
Not applicable
18596 Views
15 replies
0 likes
And I'd recommend you do the same. Are you like me and you have been a long time supporter of Spotify (Premium member for many years) and have grown tired of waiting for technical fixes whilst Spotify WASTE TIME by adding useless Facebook integration...
And I'd recommend you do the same. Are you like me and you have been a long time supporter of Spotify (Premium member for many years) and have grown tired of waiting for technical fixes wh...
Casual Listener
992 Views
5 replies
2 likes
Hey, I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. Picture from Google. However I see in my phone after Settings wh...
Hey, I'm new to this Android new app for Spotify. I have Android 2.3.6 and Motorola RAZR MAXX with 4.3 screen. However in every picture on internet I see Spotify like this - very sweet. ...
Not applicable
3183 Views
27 replies
0 likes
This feature is really needed. My desktop is connected to a gigabit switch connected to my router. My phone is connected wirelessy via my router. The phone won't show up on my desktop's app. Why can't it just be easy to sync via USB like the ipod? It...
This feature is really needed. My desktop is connected to a gigabit switch connected to my router. My phone is connected wirelessy via my router. The phone won'...
Community Legend
514 Views
1 replies
0 likes
Lots of bad connection and skipping when streaming on newest version. Using Premium on Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions? Didn't have problems with previous version of app.
Lots of bad connection and skipping when streaming on newest version. Using Premium on Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions? ...
Music Fan
451 Views
2 replies
0 likes
Hello! I'm having this huge problem, that stops me from listening to spotify.I'm starting my phone, open the application spotify and it wont start.The screen just turns out white, and keep that way. After like 20 seconds it says if I want to shut it ...
Hello! I'm having this huge problem, that stops me from listening to spotify. I'm starting my phone, open the application spotify and it wont start. The screen just turns out white, and kee...
Casual Listener
1111 Views
5 replies
1 likes
