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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5458 Views

0 replies

7 likes

  • 5458 Views
  • 0 replies
  • 7 likes

I don't understand how to sort by artist

Surely this feature cannot be absent from Spotify by now? I'm paying premium obviously, and I just switched from Grooveshark, which basically allows me to save song by song and sort by title, artist, what have you, album, but Spotify... all I can do ...

Visitor

Surely this feature cannot be absent from Spotify by now? I'm paying premium obviously, and I  just switched from Grooveshark, which basically allows me to save song by song and sort by title, a...

user-removed

Not applicable

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
  • 0 likes

Delete a musik list in my phone??

Can I delete a music list that i created. And how do I delet it ???

Visitor

Can I delete a music list that i created. And how do I delet it ???

Liam

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Last day with Windows Phone ;)

Tomorrow I go to receive my Android phone to post office. Can you believe, I can then enjoy Spotify again on mobile... Can't wait! However the Windows Phone isn't bad, but this Spotify app here is piece of crap. You know what I mean. It's buggy, outd...

Visitor

Tomorrow I go to receive my Android phone to post office. Can you believe, I can then enjoy Spotify again on mobile... Can't wait! However the Windows Phone isn't bad, but this Spotify app here is pi...

user-removed

Not applicable

1878 Views

5 replies

1 likes

  • 1878 Views
  • 5 replies
  • 1 likes

Landscape Mode not working? Post details here...

In order for us to attempt to replicate the issue that some users seem to be having regarding landscape mode not activating in the app, please provide us with the following information: Device model E.g. Galaxy Nexus, HTC One X, etc. Device’s Operati...

Roadie

In order for us to attempt to replicate the issue that some users seem to be having regarding landscape mode not activating in the app, please provide us with the following information:   De...

damunk

Gig Goer

1560 Views

6 replies

3 likes

  • 1560 Views
  • 6 replies
  • 3 likes

Clicking sound at end of playlist

At the end of any given playlist my phone makes a random repeated clicking sound which is quite uncomfortable on the ears. This noise continues until I start a new song or exit Spotify . Anyone have any idea what this is about and how to make it stop...

Regular

At the end of any given playlist my phone makes a random repeated clicking sound which is quite uncomfortable on the ears.  This noise continues until I start a new song or exit Spotify . &...

darkfiber

Newbie

815 Views

1 replies

1 likes

  • 815 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC Design

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay? - I'm a premium subscriber.

Newbie

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay?   - I'm a premium subscri...

Katerina

Spotify Legend

8353 Views

7 replies

2 likes

  • 8353 Views
  • 7 replies
  • 2 likes

Paid for Premium - Android App still stays "Free Trial has ended"

Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't use Spotify Premium on my phone after paying for i...

Visitor

Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't...

meahtenoha

Spotify

664 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Android App stops when PC App starts

I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category. I have a premium account. I use Spotify in three ways. Streaming over my Squeezebox Server, running directly over...

Regular

I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category.   I have a premium account. I use Spotify in three wa...

neo-x

Community Legend

1123 Views

8 replies

0 likes

  • 1123 Views
  • 8 replies
  • 0 likes

So is the Android app really that bad?

I pay for Slacker Radio Premium and their Android app is a bit buggy as well and their licensing is tad lacking. I was looking into switching to Spotify until I read this forum. Is there that many problems with Android? I usually listen to my music i...

Casual Listener

I pay for Slacker Radio Premium and their Android app is a bit buggy as well and their licensing is tad lacking.  I was looking into switching to Spotify until I read this forum.  Is there ...

Fatspleen

Newbie

4964 Views

23 replies

1 likes

  • 4964 Views
  • 23 replies
  • 1 likes

Spotify & Samsung Galaxy Tab

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

Casual Listener

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

licenced

Community Legend

4961 Views

1 replies

0 likes

  • 4961 Views
  • 1 replies
  • 0 likes

DroidX won't open Spotify

I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening & how to fix it?

Music Fan

I've installed Spotify using Google Play.  The installation completes, but I can't open Spotify.  All I see is a white screen and it never opens the app.  Any ideas what's happening &a...

licenced

Community Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Radio ads / limitations

Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played next was just, way wrong, so I gave it a thumbs down and it told me I onl...

Casual Listener

Few questions I've had from the mobile radio.   I have an unlimited account, not a Premium account, will my mobile radio have ads?   I created a new station, and the song it played ...

clarkaddison

Casual Listener

646 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Just wondering if any customer service agents actually read this forum?

I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.

Music Fan

I have not seen any truly helpful responses to the deleting offline playlists thread.  Any reason why?  I mean, a simple "we don't care and are too big to fail" is okay with me.

licenced

Community Legend

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my ...

Visitor

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had t...

martelmungo

Casual Listener

32895 Views

16 replies

10 likes

  • 32895 Views
  • 16 replies
  • 10 likes

Assistance in offline mode /Hilfe bei Offline Modus

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. Now I have downloaded a new phone (5gb free storage + 1...

Newbie

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. ...

licenced

Community Legend

1801 Views

1 replies

0 likes

  • 1801 Views
  • 1 replies
  • 0 likes

Downloading playlists stuck at 0%

Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a multimilion company, you shure dont have your own software working. I...

Casual Listener

Hello folks.   I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta,  All login info is correct, premium subscriber. I must say, for a...

licenced

Community Legend

1967 Views

5 replies

0 likes

  • 1967 Views
  • 5 replies
  • 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

Music Fan

Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...

Socalyotaboy83

Newbie

7875 Views

28 replies

4 likes

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  • 28 replies
  • 4 likes

Android Feedback

Attention Customer Support team: We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaining a constant revenue stream from this platform. We must ensur...

Roadie

Attention Customer Support team:   We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaini...

user-removed

Not applicable

2285 Views

22 replies

4 likes

  • 2285 Views
  • 22 replies
  • 4 likes

SYNC

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

Regular

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

licenced

Community Legend

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

Android app forgetting downloaded playlists

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Music Fan

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Goodman

Spotify Legend

1832 Views

1 replies

2 likes

  • 1832 Views
  • 1 replies
  • 2 likes