Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the top left corner, but it does nothing whe you push it...
I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the t...
Community Legend
1826 Views
3 replies
0 likes
Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...
Hi 🙂 For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has...
Visitor
978 Views
4 replies
2 likes
Hi, I am looking put a rooted version of ICS onto my tablet, but i was just wondering if the Andriod Spotify application will still run on a rooted device?
Hi, I am looking put a rooted version of ICS onto my tablet, but i was just wondering if the Andriod Spotify application will still run on a rooted device?
Community Legend
8085 Views
3 replies
0 likes
My phone keeps losing sync with bloody spotify meaning that all my music that I've synced offline decides to delete themselves from my phone so that I have to sync it again. This is happening on a monthly basis I have a full premium account. Android ...
My phone keeps losing sync with bloody spotify meaning that all my music that I've synced offline decides to delete themselves from my phone so that I have to sync it again. This is happen...
Spotify Legend
2516 Views
3 replies
0 likes
So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List just like on my PC so i couldt listen to top 100 or whatever it is. But on this version i cant find that. Is there something im mis...
So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List just like on my PC so i couldt listen to top 100 or whatever it is. B...
431 Views
0 replies
0 likes
Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode. I am aware that listenning to offline mode does not use any data but does it use m...
Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode. I am aware that list...
Community Legend
60159 Views
17 replies
0 likes
Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. I found another post on this with no replies, does any...
Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. ...
Roadie
8445 Views
22 replies
1 likes
Hi,I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and it still work, or do I have to have the premium so I ...
Hi, I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and ...
Community Legend
730 Views
3 replies
0 likes
Hello Spotify! First of all - I absolutely love the service. I have been a premium member for several months and it is worth every penny. Not only do I feel like I am supporting the artists but having an all you can eat buffet of music is fantastic. ...
Hello Spotify! First of all - I absolutely love the service. I have been a premium member for several months and it is worth every penny. Not only do I feel like I am supporting the...
Community Legend
903 Views
1 replies
1 likes
Why in earth a "Open Spotify" opens a Spotify download site? When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spotify app for me? Thank you.
Why in earth a "Open Spotify" opens a Spotify download site? When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spot...
Not applicable
620 Views
3 replies
0 likes
Hey developers. I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs are louder than others. Also the option to hide unplayable co...
Hey developers. I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs...
Newbie
2156 Views
3 replies
2 likes
I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its offline.....any help?
I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its off...
Community Legend
477 Views
1 replies
0 likes
Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would assume its possible since local files can be played used in a...
Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would...
409 Views
0 replies
0 likes
Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and have tried checking for a space after my user name (there isn't one) and dow...
Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and&nbs...
Spotify Legend
3521 Views
9 replies
0 likes
I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if it's actually closing it, but it's not in my task ma...
I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if i...
Spotify Legend
712 Views
1 replies
0 likes
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Community Legend
1372 Views
7 replies
1 likes
Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest version of Spotify with a Spotify Premium account. Offline mode ...
Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest ...
Community Legend
655 Views
3 replies
0 likes
So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I couldn't clear it. I realized the song it was crashing o...
So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I could...
Regular
1305 Views
3 replies
0 likes
When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?
When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?
Community Legend
824 Views
3 replies
0 likes
Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.
Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.
Regular
599 Views
3 replies
0 likes
