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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4233 Views

0 replies

6 likes

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my playlists dont work

today i have already got my premiun spotifu in my kobile and i have paid ten euros. the i tried this application at home and it worked very well. then i wen out and put the music on abd i realised that the music did not work as well as it hadm the so...

Newbie

today i have already got my premiun spotifu in my kobile and i have paid ten euros. the i tried this application at home and it worked very well. then i wen out and put the music on abd i realised t...

licenced

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

music wouldnt play

So recently my spotify wouldn't allow me to listen to any of my music, undowloaded or downloaded.... The song names would just appear faded. When I try to play it , it says track unavailable. Help would be awesome.

Casual Listener

So recently my spotify wouldn't allow me to listen to any of my music, undowloaded or downloaded.... The song names would just appear faded. When I try to play it , it says track unavailable. Help wo...

licenced

Community Legend

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

No access to Local Files on HTC One X

I don't seem to be able to access any of the music that is on my HTC One X..anyone else had this issue or have a way round it?

Newbie

I don't seem to be able to access any of the music that is on my HTC One X..anyone else had this issue or have a way round it?

SteveBrammer

Community Legend

1326 Views

4 replies

1 likes

  • 1326 Views
  • 4 replies
  • 1 likes

i still cant log in

At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...

Casual Listener

At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...

licenced

Community Legend

540 Views

5 replies

0 likes

  • 540 Views
  • 5 replies
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This app sucks!

I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalled the app and reinstalled it, shut it down completl...

Newbie

I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalle...

neo-x

Community Legend

772 Views

1 replies

0 likes

  • 772 Views
  • 1 replies
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Offline

Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.

Regular

Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.

neo-x

Community Legend

488 Views

2 replies

0 likes

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Unable to sync playlist/music to SD card (Using Premium)

I'm unable to sync my playlist/music to my SD card on my android device. It is only allowing me to save my music on my internal memory and I am running out of space. Is there any possible way I can sync my music to my SD card on my devices or to crea...

Casual Listener

I'm unable to sync my playlist/music to my SD card on my android device. It is only allowing me to save my music on my internal memory and I am running out of space. Is there any possible way I can s...

neo-x

Community Legend

4562 Views

7 replies

3 likes

  • 4562 Views
  • 7 replies
  • 3 likes

FINALLY solved my local file syncing problem

I have a Samsung Galaxy S3. Like a lot of other people I had the file local file syncing issue. I could "download" files from Spotify's servers that weren't local files, but I couldn't get it to copy files from my computer to my device. I tried every...

Newbie

I have a Samsung Galaxy S3.  Like a lot of other people I had the file local file syncing issue.  I could "download" files from Spotify's servers that weren't local files, but I couldn't ge...

neo-x

Community Legend

2434 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Downloading Issues, International

Hi there, First, could someone knowledgeable have a look into this unaddressed issue: http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-reduced-after-every-app-start/m-p/137174 It seems to be unlike the other Android down...

Casual Listener

  Hi there,   First, could someone knowledgeable have a look into this unaddressed issue:   http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-red...

neo-x

Community Legend

358 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How do I unsubribe from Sportify on my Samsung Galaxy S3?

Hi, I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all? Thanks

Newbie

Hi,   I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all?...

neo-x

Community Legend

413 Views

2 replies

0 likes

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I can't use my spotify in my android,

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify every time, every day. Thanks

Newbie

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify e...

user-removed

Not applicable

475 Views

2 replies

0 likes

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  • 2 replies
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sin conexión a internet

Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las playlist descargadas. Tengo conexión wi-fi y también ta...

Newbie

Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las play...

carlengues

Casual Listener

1292 Views

2 replies

5 likes

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  • 2 replies
  • 5 likes

synced local files

how can i get them OFF my phone. I have unselected the local files from the app on my mac. But it still says I have 10.1G used.

Regular

how can i get them OFF my phone.  I have unselected the local files from the app on my mac.  But it still says I have 10.1G used.  

licenced

Community Legend

485 Views

2 replies

0 likes

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  • 2 replies
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galaxy tablet

I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciated.thanks

Casual Listener

I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciat...

GOBLUE80

Music Fan

408 Views

1 replies

0 likes

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my phone won't sync all my playlists

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I just bought one with 16GB. Can someone tell me what se...

Casual Listener

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I jus...

Peter__

Community Legend

598 Views

1 replies

0 likes

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problem with playlist folder ???

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify.The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. But , when I log on at Spotify on my Samsung galaxy S3 dev...

Regular

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify. The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. B...

hansplas8

Regular

456 Views

2 replies

0 likes

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Spotify crash? notification bar gone

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time including the time. Does anyone know what caused thi...

Newbie

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time i...

309 Views

0 replies

0 likes

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Samsung Galaxy S3 Lags

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope you can give me a hint to fix it. Sorry for my English, I...

Casual Listener

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope yo...

greatfruut

Casual Listener

574 Views

2 replies

0 likes

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New version of Spotify not recognizing that a device is plugged in.

This is so freaking frustrating...what a piece of crap app...seriously. I've never had so many problems with one app in my life....it's laughable. The main problem is that it's finicky about recognizing my android device. When I run the latest versio...

Newbie

This is so freaking frustrating...what a piece of crap app...seriously.   I've never had so many problems with one app in my life....it's laughable.   The main problem is that it's ...

David

Spotify Legend

1318 Views

2 replies

0 likes

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search within playlist etc

hello, is it not possible to search within one's own playlists (and own local downloaded tracks)? (premium member)

Roadie

hello, is it not possible to search within one's own playlists (and own local downloaded tracks)?    (premium member)

Peter__

Community Legend

724 Views

5 replies

1 likes

  • 724 Views
  • 5 replies
  • 1 likes