Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?
Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?
Community Legend
4971 Views
1 replies
0 likes
I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening & how to fix it?
I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening &a...
Community Legend
717 Views
1 replies
0 likes
Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played next was just, way wrong, so I gave it a thumbs down and it told me I onl...
Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played ...
Casual Listener
672 Views
2 replies
0 likes
I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.
I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.
Community Legend
447 Views
3 replies
0 likes
Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my ...
Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had t...
Casual Listener
33003 Views
16 replies
10 likes
Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. Now I have downloaded a new phone (5gb free storage + 1...
Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. ...
Community Legend
1809 Views
1 replies
0 likes
Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a multimilion company, you shure dont have your own software working. I...
Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a...
Community Legend
1988 Views
5 replies
0 likes
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...
Newbie
7944 Views
28 replies
4 likes
Attention Customer Support team: We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaining a constant revenue stream from this platform. We must ensur...
Attention Customer Support team: We all know that Spotify for Android is likely the worst app that most Android users will ever come into contact with, but we must be vigilant in maintaini...
Not applicable
2377 Views
22 replies
4 likes
Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.
Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.
Community Legend
550 Views
3 replies
0 likes
I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?
I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?
Spotify Legend
1849 Views
1 replies
2 likes
Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?
Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?
Spotify Legend
840 Views
1 replies
0 likes
Hi, I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has been a problem since Android 4.0.2 up to 4.1.1 Jelly bean. Is this ...
Hi, I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has bee...
Casual Listener
68337 Views
59 replies
8 likes
I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g81977995 (0.8.3.608.g5049138e) I get stutter and dropout in my playback if some other ...
I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g...
Casual Listener
1292 Views
7 replies
0 likes
Casual Listener
681 Views
2 replies
0 likes
So right now this is what I have and have doneI am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A song plays fine without a problem but when the screen is of...
So right now this is what I have and have done I am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A ...
Newbie
1242 Views
8 replies
1 likes
I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the white screen so long it will force close the app wi...
I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the ...
Gig Goer
7029 Views
11 replies
0 likes
I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.
I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.
Community Legend
1078 Views
6 replies
0 likes
Windows 7, just re-Dled and reinstalled Spotify. HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify. Both on same wifi. I did this because of the issues I've been having. 1. No new playlists on phone when I add them on th...
Windows 7, just re-Dled and reinstalled Spotify. HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify. Both on same wifi. I did this becaus...
Casual Listener
517 Views
1 replies
0 likes
Description every time i try to start the app it closes and my phone freezes for a minute or so A more detailed description, using numbered steps 1. i downloaded spotify 2. then i installed spotify 3. after that i logged in 4. i was able to use the a...
Description every time i try to start the app it closes and my phone freezes for a minute or so A more detailed description, using numbered steps 1. i downloaded spotify 2. then i in...
Newbie
5017 Views
3 replies
0 likes
