Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5595 Views

0 replies

7 likes

  • 5595 Views
  • 0 replies
  • 7 likes

Solved!! Android app wont play any songs

I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.

Casual Listener

I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.

licenced

Community Legend

4496 Views

5 replies

0 likes

  • 4496 Views
  • 5 replies
  • 0 likes

Spotif crashes, have to download all playlists again

I downloaded about 1500 songs in my playlists to my sdcard on Android. Today, the app crashed. When I started it again, all playlists indicated that they're not downloaded, even though the files are still on the SD card! Now I have to download all so...

Newbie

I downloaded about 1500 songs in my playlists to my sdcard on Android. Today, the app crashed. When I started it again, all playlists indicated that they're not downloaded, even though the files are ...

licenced

Community Legend

601 Views

3 replies

1 likes

  • 601 Views
  • 3 replies
  • 1 likes

Moving music to sd card without hardware menu button

Hello, I've read the instructions to move music to an external sd card in several other posts here. ... 5a start the application, log off in case you get logged on automatically. 5b start the application, click on your phones menu button, press "rese...

Visitor

Hello,   I've read the instructions to move music to an external sd card in several other posts here.   ... 5a start the application, log off in case you get logged on automatical...

Joe

Community Legend

1162 Views

5 replies

0 likes

  • 1162 Views
  • 5 replies
  • 0 likes

suddenly not possible to play playlists on my mobilphone any longer

Hi there could anybody please help ...4 days ago suddenly i could no longer play my playlists on my mobilephone ...actually now i can play 3 of them ...which appears to be downloaded on the phone ..but the rest of my lists i can suddenly one play one...

Casual Listener

Hi there could anybody please help ...4 days ago suddenly i could no longer play my playlists on my mobilephone ...actually now i can play 3 of them ...which appears to be downloaded on the phone ..b...

Liam

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing/pausing randomly (HTC Desire)

Hi! My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15 My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30 seconds of a song, or after playing 30 songs. It happens both in offline and ...

Casual Listener

Hi!   My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15   My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30...

Joe

Community Legend

5249 Views

7 replies

2 likes

  • 5249 Views
  • 7 replies
  • 2 likes

HELP!

does spotify mobile ap work on samsung exhibit 4G?

Newbie

does spotify mobile ap work on samsung exhibit 4G?

Goodman

Spotify Legend

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes

Solved!! Ways to Sync local music to phone besides wifi

Hello, I consider myself fairly tech savvy and I know people will agree with me on this. It is ridiculous that users cannot sync local files through another method besides wifi. I'm a paying customer with a premium account and find it very frustratin...

Newbie

Hello,   I consider myself fairly tech savvy and I know people will agree with me on this.  It is ridiculous that users cannot sync local files through another method besides wifi.&nbsp...

Goodman

Spotify Legend

4731 Views

13 replies

0 likes

  • 4731 Views
  • 13 replies
  • 0 likes

Solved!! HELP PLEASE Spotify Premium downgraded out of the blue to spotify free

Ive been paying for spotify since april and havent had a problem but last night my android wouldnt play anything. I went on the website today to find that my account is a spotify free account, according to the website. There are also no reciepts of t...

Casual Listener

Ive been paying for spotify since april and havent had a problem but last night my android wouldnt play anything. I went on the website today to find that my account is a spotify free account, accord...

Goodman

Spotify Legend

1365 Views

6 replies

0 likes

  • 1365 Views
  • 6 replies
  • 0 likes

purchased premium subscription on lg lucid, songs still greyed out

I downloaded fhe app for the free 48 hours. then I purchased the premium subscription. I have logged in and out of both Facebook login and the spotify login. I have signed out, shut down, turned on, and logged back in. I have .o idea what has happene...

Casual Listener

I downloaded fhe app for the free 48 hours. then I purchased the premium subscription. I have logged in and out of both Facebook login and the spotify login. I have signed out, shut down, turned o...

Goodman

Spotify Legend

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

No tracks are available for streaming

Hi, I just upgraded to a spotify premium account, but I cannot stream anything to my mobile phone (a MytouchQ 4G). I find music but all tracks are grayed out, and I get a 'This track is not available" message when I click anything. My phone is online...

Casual Listener

Hi, I just upgraded to a spotify premium account, but I cannot stream anything to my mobile phone (a MytouchQ 4G).  I find music but all tracks are grayed out, and I get a 'This track is not a...

Goodman

Spotify Legend

816 Views

11 replies

0 likes

  • 816 Views
  • 11 replies
  • 0 likes

Spotify premium, yet all tracks are unavailable

I just signed up for spotify premium, as well as a 30-day trial, but on my droid the songs all still say theyre 'unavailable'. Any ideas? When I check my account it says I'm an active spotify premium subscriber...

Newbie

I just signed up for spotify premium, as well as a 30-day trial, but on my droid the songs all still say theyre 'unavailable'. Any ideas? When I check my account it says I'm an active spotify premium...

Goodman

Spotify Legend

2462 Views

7 replies

0 likes

  • 2462 Views
  • 7 replies
  • 0 likes

can't download playlists

I've got plenty of space in my mobile phone to download the playlist but it wont. Of course I've got Premium. How can I make them download them again?

Newbie

I've got plenty of space in my mobile phone to download the playlist but it wont. Of course I've got Premium. How can I make them download them again?

licenced

Community Legend

2769 Views

1 replies

0 likes

  • 2769 Views
  • 1 replies
  • 0 likes

Solved!! Spotify cuts out when switching internet connectivity.

=== START OF TEMPLATE === Description Replace this with a short description of the issue you're experiencing. Sometimes, when I listen to spotify on my android and switch from wifi - HSDPA, it cuts out. A more detailed description, using numbered ste...

Community Legend

 === START OF TEMPLATE ===   Description Replace this with a short description of the issue you're experiencing.   Sometimes, when I listen to spotify on my android and switc...

Goodman

Spotify Legend

1787 Views

10 replies

0 likes

  • 1787 Views
  • 10 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again. What to try first Try a soft reset (reboot the device). If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Sp...

Spotify Legend

Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again.   What to try first   Try a soft reset (reboot the device). If ...

Adam

Roadie

604743 Views

3 replies

40 likes

  • 604743 Views
  • 3 replies
  • 40 likes

Random sound issue with Samsung Galaxy Tab 8.9

Hi there, Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to play, but spotify acts as muted. When going to other sound func...

Regular

Hi there,   Receltly I bought a Samsung galaxy tab 8.9 (running android 3.2), and installed Spotify on it. For unknown reason, sometimes, the sound just stops working. The song continue to...

arsthan

Regular

2036 Views

6 replies

0 likes

  • 2036 Views
  • 6 replies
  • 0 likes

Can I Choose Which Songs Are Available Offline?

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue: How can I choose which songs are available offline? It just downloads a select few songs and I can't change which ones I want availa...

Newbie

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue:   How can I choose which songs are available offline? It just downloads ...

StewBrewer97

Casual Listener

3763 Views

4 replies

2 likes

  • 3763 Views
  • 4 replies
  • 2 likes

Pausing music while buffering

Hi, ever since the newest update to spotify (with the redesigned user interface), if I pause a song while it is buffering, when it loads more of the song, it will continue playing, even tho my UI represents the song as paused, then I have to click pl...

Regular

Hi, ever since the newest update to spotify (with the redesigned user interface), if I pause a song while it is buffering, when it loads more of the song, it will continue playing, even tho my UI rep...

NikolajC

Casual Listener

572 Views

4 replies

1 likes

  • 572 Views
  • 4 replies
  • 1 likes

Are the budget Android phones still compatible with the Spotify app?

Hi, Do any of the budget Android phones run the Spotify app? Phones I'm thinking of are: Motorola Defy mini - £79 Samsung Galaxy Y - £87 Samsung Galaxy mini - £99 LG Optimus L3 - £75 These could potentially be great dedicated music players with the s...

Newbie

Hi,   Do any of the budget Android phones run the Spotify app? Phones I'm thinking of are: Motorola Defy mini - £79 Samsung Galaxy Y - £87 Samsung Galaxy mini - £99 LG Optimus L3 -...

Joe

Community Legend

822 Views

3 replies

0 likes

  • 822 Views
  • 3 replies
  • 0 likes

droid 4, new spotify user

Ok im brand new to spotify and as an fyi, my 48 hr prem trial ends today if that makes a difference. I type in my search what im looking for and it pulls up the list of artists, albums and songs but only shows about 5 or 6 of each. How do i view more...

Newbie

Ok im brand new to spotify and as an fyi, my 48 hr prem trial ends today if that makes a difference. I type in my search what im looking for and it pulls up the list of artists, albums and songs but ...

licenced

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

New Spotify version (shown at I/O) for Jelly Bean unavailable

Hi I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotify version with a better notification. This is the screenshot: I can't f...

Visitor

Hi   I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotif...

dcdttu

Gig Goer

1867 Views

6 replies

1 likes

  • 1867 Views
  • 6 replies
  • 1 likes