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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1639 Views

0 replies

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No sound on phone at all...

I had an issue that was not only affecting me not listening to music, but I had no sound at all. I found an app in Google Play named SoundAbout that fixed the issue. The phone works great now.

Newbie

I had an issue that was not only affecting me not listening to music, but I had no sound at all.   I found an app in Google Play named SoundAbout that fixed the issue.  The phone works ...

320 Views

0 replies

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Playlists dont finish synching

Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm playing a downloaded playlist off of 4G and it plays...

Regular

Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm p...

antiuncle

Regular

825 Views

5 replies

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Have premium but it doesn´t work on my android phone!!!!!

I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. But on my andorid phone it´s only offline mode, and noth...

Newbie

I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. B...

240 Views

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Solved!! Adding local file on phone to playlist in spotify

Hi I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find where i can add them. Do i really have to move the files to my...

Casual Listener

Hi   I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find ...

neo-x

Community Legend

7955 Views

6 replies

2 likes

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Spotify abd galaxy s3

Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This was done and all was fineUntil very recently, I now can...

Newbie

Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This ...

212 Views

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Solved!! Will "Radio" work when I'm outside the US?

Say, in Central America. I'm a so-called Premium customer. Thanks.

Visitor

Say, in Central America. I'm a so-called Premium customer. Thanks.

user-removed

Not applicable

1125 Views

6 replies

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Droid X2 -- Immediate Force Close on Start Up

Hi. I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device. I want to switch to that device and, if it works well, go Premium so I can listen to off-line content. However, after downloading the app from Goo...

Regular

Hi.  I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device.  I want to switch to that device and, if it works well, go Premium so I can listen t...

jkail

Regular

849 Views

2 replies

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worst android app I`ve come across

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years ago... Disconnects for no reason while everything el...

Casual Listener

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years a...

JoeStedman

Casual Listener

667 Views

1 replies

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Can't play tracks with greyed out artist/album

I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks that have a greyed out artist and/or album. In some instances I ...

Casual Listener

I have the premium sub...   I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks th...

meahtenoha

Spotify

3418 Views

12 replies

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same issue

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

Newbie

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

user-removed

Not applicable

201 Views

1 replies

0 likes

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Premium account listing as free?

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium.ARRGh. This is spoiling the trip.Uninstalled. Rebooted. Rem...

Newbie

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium. ARRG...

user-removed

Not applicable

298 Views

2 replies

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Solved!! Bug in profile handling - mixed accounts

Hi. Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claims I am her - it shows her name and picture in the top-right co...

Regular

Hi.   Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claim...

typo

Regular

459 Views

2 replies

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Difficulty with preview version

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play store. I then found the preview version (from https://...

Casual Listener

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play sto...

user-removed

Not applicable

342 Views

3 replies

0 likes

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Blue Note app on Android?

hi, can anyone tell me if the Blue Note app works on Android mobile

Newbie

hi, can anyone tell me if the Blue Note app works on Android mobile

licenced

Community Legend

802 Views

1 replies

0 likes

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Mixed download qualities, is it possible?

Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or will the Spotify app go back and change the quality o...

Casual Listener

Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or ...

licenced

Community Legend

254 Views

1 replies

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Same song on different synced playlists

If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discover that there are identical items on some of the sync...

Casual Listener

If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discov...

halolo

Casual Listener

653 Views

2 replies

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Will we ever get a decent working app for Android?

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality. Why can't we get sorting in playlists or just a sorted playlist? It should not take 2 minutes to find a song in my playlist because t...

Casual Listener

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality.   Why can't we get sorting in playlists or just a sorted playlist? It sho...

bonno

Casual Listener

589 Views

4 replies

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Spotify for mobile

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there something im not noticing or is it physically impo...

Newbie

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there...

licenced

Community Legend

322 Views

1 replies

0 likes

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trouble downloading

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all. any help?

Regular

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all.  any h...

kw867233

Regular

287 Views

1 replies

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Different database for Android ????

Facts:- 1) I'm old and not too bright and have terrrible taste in music 2) Have Spotify Premium on Desktop and OK with that 3) Now loaded Android onto my Nexus 7 - I agree that it is fairly basic and the "no local files" is a pain BUT Is there a diff...

Casual Listener

Facts:-   1) I'm old and not too bright and have terrrible taste in music   2) Have Spotify Premium on Desktop and OK with that   3) Now loaded Android onto my Nexus 7 - I ...

MikeHadley

Casual Listener

492 Views

5 replies

0 likes

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