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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Have premium but it doesn´t work on my android phone!!!!!

I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. But on my andorid phone it´s only offline mode, and noth...

Newbie

I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. B...

242 Views

0 replies

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Solved!! Adding local file on phone to playlist in spotify

Hi I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find where i can add them. Do i really have to move the files to my...

Casual Listener

Hi   I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find ...

neo-x

Community Legend

7986 Views

6 replies

2 likes

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Spotify abd galaxy s3

Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This was done and all was fineUntil very recently, I now can...

Newbie

Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This ...

224 Views

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Solved!! Will "Radio" work when I'm outside the US?

Say, in Central America. I'm a so-called Premium customer. Thanks.

Visitor

Say, in Central America. I'm a so-called Premium customer. Thanks.

user-removed

Not applicable

1148 Views

6 replies

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Droid X2 -- Immediate Force Close on Start Up

Hi. I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device. I want to switch to that device and, if it works well, go Premium so I can listen to off-line content. However, after downloading the app from Goo...

Regular

Hi.  I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device.  I want to switch to that device and, if it works well, go Premium so I can listen t...

jkail

Regular

865 Views

2 replies

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worst android app I`ve come across

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years ago... Disconnects for no reason while everything el...

Casual Listener

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years a...

JoeStedman

Casual Listener

674 Views

1 replies

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Can't play tracks with greyed out artist/album

I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks that have a greyed out artist and/or album. In some instances I ...

Casual Listener

I have the premium sub...   I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks th...

meahtenoha

Spotify

3456 Views

12 replies

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same issue

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

Newbie

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

user-removed

Not applicable

213 Views

1 replies

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Premium account listing as free?

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium.ARRGh. This is spoiling the trip.Uninstalled. Rebooted. Rem...

Newbie

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium. ARRG...

user-removed

Not applicable

309 Views

2 replies

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Solved!! Bug in profile handling - mixed accounts

Hi. Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claims I am her - it shows her name and picture in the top-right co...

Regular

Hi.   Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claim...

typo

Regular

478 Views

2 replies

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Difficulty with preview version

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play store. I then found the preview version (from https://...

Casual Listener

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play sto...

user-removed

Not applicable

364 Views

3 replies

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Blue Note app on Android?

hi, can anyone tell me if the Blue Note app works on Android mobile

Newbie

hi, can anyone tell me if the Blue Note app works on Android mobile

licenced

Community Legend

814 Views

1 replies

0 likes

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Mixed download qualities, is it possible?

Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or will the Spotify app go back and change the quality o...

Casual Listener

Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or ...

licenced

Community Legend

265 Views

1 replies

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Same song on different synced playlists

If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discover that there are identical items on some of the sync...

Casual Listener

If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discov...

halolo

Casual Listener

664 Views

2 replies

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Will we ever get a decent working app for Android?

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality. Why can't we get sorting in playlists or just a sorted playlist? It should not take 2 minutes to find a song in my playlist because t...

Casual Listener

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality.   Why can't we get sorting in playlists or just a sorted playlist? It sho...

bonno

Casual Listener

602 Views

4 replies

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Spotify for mobile

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there something im not noticing or is it physically impo...

Newbie

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there...

licenced

Community Legend

331 Views

1 replies

0 likes

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trouble downloading

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all. any help?

Regular

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all.  any h...

kw867233

Regular

303 Views

1 replies

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Different database for Android ????

Facts:- 1) I'm old and not too bright and have terrrible taste in music 2) Have Spotify Premium on Desktop and OK with that 3) Now loaded Android onto my Nexus 7 - I agree that it is fairly basic and the "no local files" is a pain BUT Is there a diff...

Casual Listener

Facts:-   1) I'm old and not too bright and have terrrible taste in music   2) Have Spotify Premium on Desktop and OK with that   3) Now loaded Android onto my Nexus 7 - I ...

MikeHadley

Casual Listener

504 Views

5 replies

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Sync files to phone locally?

Is there a way to sync spotify files that I have made available offline on my PC, to an android phone locally, rather than having the phone download them again? I assumed this was what would happen when the FAQ says to connect the phone to the same w...

Newbie

Is there a way to sync spotify files that I have made available offline on my PC,  to an android phone locally, rather than having the phone download them again?   I assumed this was wh...

David

Spotify Legend

313 Views

1 replies

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Solved!! Facebook login - Loading screen

Hi, Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. The loading circle comes up in front of a white screen with a ...

Casual Listener

Hi,   Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. ...

staaloe

Newbie

2256 Views

6 replies

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