Spotify chages music by himself

[NicoSa]

Hello there,

I'm just a bit **bleep** off about this subject, i noticed that for a decent amount of time ago (maybe 2 or 3 months) spotify immediatly changes the song that i selected or the upcoming on the playlist for a random one, this happens maybe 2 or 3 times per day. I've been premium since october 2019 and this shoulnd't be a subject since i got premium. I get that on normal account shuffle is part of the app but thats why im currently paying for... to avoid that. I already remove "Automix" feature cause i thought that was the problem but no, it keeps happening and its incredible annoying, been thinking for a while to cancel the membership because of this, since i dont know how to stop it or if its just a bug

Extra data:

-Currently having the latest update (since i changed phone 1 week ago)

-I'm not sharing my account with nobody

Plan

Premium

Country

Chile

Device

Samsung A30s

Operating System Android

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Emilia_8]

Hello @NicoSa, 

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account:

1. Go to your account page and click SIGN OUT EVERYWHERE. 
2. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 

If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!