Spotify constantly asking for me to "get premium". I am already

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Spotify constantly asking for me to "get premium". I am already

leviathan1753
Regular

So, I've been on a paid family plan for a long while now.  I got a new android phone several days ago and installed spotify, listened for a few days and everything was good.  Just yesterday, though, it started showing the advertisement popup for me to "Go Premium" with an option for "Later".   When I click later it goes away, but repops up constantly, usually when i switch back to spotify from doing something else.  Thing is, I DO have premium already.  I checked on the website to make sure, and I still am able to download playlists and use all my premium features, but I just get the popup constantly nonetheless. My wife is running it on her iPhone without the same popup problems.

 

I've tried reinstalling spotify and it seemed to work for a small period of time, but just started doing it again.

 

Any ideas why this popup is occuring and how to get rid of it?  Makes the experience quite frustrating.

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Re: Spotify constantly asking for me to "get premium". I am already

Juan
Spotify Legend

Hi @leviathan1753!

 

We'd recommend you get in touch with us via this contact form.

 

You can also find us on Twitter with the @SpotifyCares handle.


Give us a shout out, we'll be happy to help.

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