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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39816 Views
  • 65 replies
  • 25 likes
  • 39816 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876437 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876437 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26075 Views
  • 4 replies
  • 0 likes
  • 26075 Views
  • 4 replies
  • 0 likes

Changing the order in which the songs are listed resets there offline availability...

Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped from my device... Oh but my memory is all atill bei...

  • Newbie
  • Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

None of the songs will play

All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!

  • Newbie
  • All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Problema spotify family

Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?

  • Newbie
  • Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

How Do I Reset My Account?

How do I reset my entire account

  • Regular
  • How do I reset my entire account
  • Inbetween96
  • Newbie
  • 1805 Views
  • 11 replies
  • 0 likes
  • Account
  • 1805 Views
  • 11 replies
  • 0 likes

Solved!! spotify crashes on android after update

i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!

  • Newbie
  • i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
  • roomar
  • Newbie
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Free Premium Upgrade

HiI recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my facebook profile, it did not work.I have trying for a w...

  • Casual Listener
  • Hi I recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my fa...
  • ChelseaLorraine
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Currently travelling, Spotify deleted all offline tracks

I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...

  • Newbie
  • I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...
  • woodandrew90
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Songs always stop

Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What can I do? or is there some error in the songs? Frank.

  • Newbie
  • Hi,   I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops.   What ...
  • tomhanks121
  • Newbie
  • 785 Views
  • 3 replies
  • 1 likes
  • 785 Views
  • 3 replies
  • 1 likes

facebook disconnect

I want to disconnect my facebook from spotify from my android phone i have no access to any pc...

  • Visitor
  • I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Syncing offline music to external SD Card

I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?

  • Visitor
  • I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
  • woodandrew90
  • Roadie
  • 440 Views
  • 4 replies
  • 0 likes
  • 440 Views
  • 4 replies
  • 0 likes

help

Can't use my premium

  • Casual Listener
  • Can't use my premium
  • kbrooksc
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Fleur East album broken

The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKcOnly plays through the left speaker. How do I get Spotify to fix the album?

  • Casual Listener
  • The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKc Only plays through the left speaker. How do I get Spotify to fix the album?
  • Ljbade
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Error message when i trying to log

Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my facebook account . This is the second times that's...

  • Newbie
  • Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Solved!! Access Spotify Now/Podcasts on Android

I have Spotify premium and can't seem to access spotify now.

  • Regular
  • I have Spotify premium and can't seem to access spotify now.
  • kbrooksc
  • Community Legend
  • 984 Views
  • 11 replies
  • 0 likes
  • 984 Views
  • 11 replies
  • 0 likes

Different EQ settings for different devices

I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility that spotify can change EQ settings for every blueto...

  • Newbie
  • I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility t...
  • JackHay
  • Music Fan
  • 4760 Views
  • 1 replies
  • 10 likes
  • 4760 Views
  • 1 replies
  • 10 likes

TR-kullanım verileri Mb veya Gb

Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim

  • Newbie
  • Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim
  • 299 Views
  • 0 replies
  • 0 likes
  • veri kota
  • 299 Views
  • 0 replies
  • 0 likes

Shuffle play

Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks

  • Newbie
  • Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks
  • kbrooksc
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Offline Content - it's on SD card but Spotify does not recognize it

Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, reinstalled the app and then set the download quality to "Extre...

  • Newbie
  • Hello,   I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, rei...
  • woodandrew90
  • Roadie
  • 1382 Views
  • 3 replies
  • 1 likes
  • crashes
    downloads
    Offline Content
    sd card
  • 1382 Views
  • 3 replies
  • 1 likes

Distored/slowed sound on Nexus

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a clean reinstall the problem still persists.I hope yo...

  • Casual Listener
  • I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a c...
  • Daanoli
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes