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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850170 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850170 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16768 Views
  • 3 replies
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  • 16768 Views
  • 3 replies
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Message Sounds deactivation (whatsapp)

Hello together, is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music? Thanks!

  • Casual Listener
  • Hello together,   is it possible to adjust that message sounds, e.g. from whatsapp, do   not interrupt the music ?   Thanks!
  • Dixon328
  • Casual Listener
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes

Hidden Items from Recents Coming Back

As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are coming back to my home screen and it's very disturbing....

  • Regular
  • As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are ...
  • mapuya19
  • Community Legend
  • 253 Views
  • 7 replies
  • 0 likes
  • 253 Views
  • 7 replies
  • 0 likes

Crashing phone over and over again

=== START OF TEMPLATE === DescriptionEver since last night Spotify has been crashing my phone over and over again. I am unable to uninstall it. I am unable to delete the files from my SD card. I am unable to delete the app data from my phone. I am un...

  • Newbie
  •      === START OF TEMPLATE ===   Description Ever since last night Spotify has been crashing my phone over and over again. I am unable to uninstall it. I am unable to delet...
  • 334 Views
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  • 334 Views
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Spotify app plays albums out of order

Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the album on shuffle from the beginning. I've double che...

  • Newbie
  • Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the a...
  • jcolli40
  • Newbie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify will not connect to the internet - Motorola Turbo

Spotify will not recognize the internet connection on my phone. I have done re-installation and still can't get it to work. As of now i can't even get logged in on my moble device I have logged out and logged back in.Deleted all data, uninstalled and...

  • Newbie
  • Spotify will not recognize the internet connection on my phone.  I have done re-installation and still can't get it to work.  As of now i can't even get logged in on my moble device &nbs...
  • 148 Views
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  • 148 Views
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Spotify is changing its volume by itself.

This issue has been driving me crazy for weeks. I'll be listening to music in my car, on my headphones in the house, or wherever else, and Spotify is lowering its volume slightly down (a noticable amount) and then raising it back up after 15ish secon...

  • Casual Listener
  • This issue has been driving me crazy for weeks. I'll be listening to music in my car, on my headphones in the house, or wherever else, and Spotify is lowering its volume slightly down (a noticable am...
  • AIdenP
  • Casual Listener
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Spotify repeatedly deleting my Downloaded Albums

Threr are probably lot's of posts with this problem, but this is so absurd I will bother with my own. Sporify repeatedly and randomly deletes my albums. I have two devices (Nexus Tablet, LG G3) where I download different songs in each, so I can liste...

  • Regular
  • Threr are probably lot's of posts with this problem, but this is so absurd I will bother with my own.   Sporify repeatedly and randomly deletes my albums. I have two devices (Nexus Tablet...
  • 615 Views
  • 0 replies
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  • Albums
    Deleted downloads
    Offline Access
    Premium
  • 615 Views
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Search missing: Here's the (temporary) solution!

As of today, there's still no bugfix for the missing search option. I have, however, found a way to search without closing the app! The thing is: the search button is ACTUALLY STILL THERE, but it's hidden behind the top bar. The good thing: it's stic...

  • Casual Listener
  • As of today, there's still no bugfix for the missing search option. I have, however, found a way to search without closing the app!    The thing is: the search button is ACTUALLY STILL TH...
  • ralucanicola
  • Newbie
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

Cant reinstall Spotify on my Xperia Z3

Hi, i had Problems with the Spotify app and deinstalled the app.Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible.Why i cant reinstall the Spotify app?Im running android 5.0.2. Greetings Dasany...

  • Casual Listener
  • Hi,   i had Problems with the Spotify app and deinstalled the app. Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible. Why i cant rein...
  • cephalization
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Worried for 3G data

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

  • Casual Listener
  • I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?
  • Steveone
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Android Xperia Z sound problem

Good evening everyone.I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it.I've i stalled spotify, downloaded for offline play one of my playlists and started playing the music.I noticed straight away that as so...

  • Regular
  • Good evening everyone. I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it. I've i stalled spotify, downloaded for offline play one of my playlists and start...
  • Sidow
  • Newbie
  • 2467 Views
  • 8 replies
  • 0 likes
  • 2467 Views
  • 8 replies
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Solved!! Smartphone crashes when i start Spotify

Hello everyone,since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working a...

  • Casual Listener
  • Hello everyone, since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my...
  • caranegus
  • Regular
  • 1397 Views
  • 22 replies
  • 3 likes
  • 1397 Views
  • 22 replies
  • 3 likes

LIKED FROM RADIO Not Recognizing Already-Liked Tracks - and Adds Duplicates

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer... http://community.spotify.com/t5/Help-Android/Radio-Previously-liked-songs-don-t-show-liked-when-playe...

  • Music Fan
  • Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer...   http://community.spotify.com/t5/Help-An...
  • DrInfoman
  • Music Fan
  • 429 Views
  • 6 replies
  • 1 likes
  • 429 Views
  • 6 replies
  • 1 likes

Can't play music on Moto X

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine on my computer, but I can't get it to work on my ph...

  • Newbie
  • Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine ...
  • 530 Views
  • 0 replies
  • 0 likes
  • bug
    Error
    Moto X
    pauses
    song bug
    Songs pause
  • 530 Views
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scrobbling

what is scrobbling for

  • Newbie
  • what is scrobbling for
  • cephalization
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! how do i move to my sd card?!

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

  • Casual Listener
  • I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...
  • cephalization
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Cache
    sd card
  • 511 Views
  • 1 replies
  • 0 likes

Automatically sync local files and iTunes playlists

I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5 and Macbook Pro. The Macbook is highlighted green ...

  • Newbie
  • I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Unable to start Spotify with poor connection

Since there seems to be no way to report a bug I am posting this here. I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage. When connected to the network, but with a shaky connection...

  • Newbie
  • Since there seems to be no way to report a bug I am posting this here.   I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Spotify doesn't start up after crash

After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not solve this, still cant use the app.

  • Casual Listener
  • After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not ...
  • linusrinoza
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes