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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1016 Views
  • 0 replies
  • 4 likes

Opt Out of Android Beta

Hi, I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I have also tried uninstalling the app but it seems the beta prog...

  • Regular
  • Hi,   I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I hav...
  • wilbarclay
  • Regular
  • 5807 Views
  • 4 replies
  • 1 likes
  • Android
    Beta
    opt out
  • 5807 Views
  • 4 replies
  • 1 likes

Missing albums from Eason Chan

Hello I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time. Could it be fixed as it involved like 20+ of his work, and he is one of the top artist from Hong Kong and i wish it can be fixed...

  • Casual Listener
  • Hello   I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time.   Could it be fixed as it involved like 20+ of his work, and ...
  • benjic86
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Need more kpop artists

PLEASE ADD GOT7 SONGS! AS WELL AS MORE K WILL AND IU SONGS!

  • Newbie
  • PLEASE ADD GOT7 SONGS! AS WELL AS MORE K WILL AND IU SONGS!
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify Connect does not work any more after update

I've updated Spotify to the current version 4.4.0.1008 on my android device (s5mini duos). Since that time I cannot connect any more to my Pioneer VSX924 any more. The Pioneer firmware is up to date.The device is shown in Spotify "Devices available" ...

  • Casual Listener
  • I've updated Spotify to the current version 4.4.0.1008 on my android device (s5mini duos). Since that time I cannot connect any more to my Pioneer VSX924 any more. The Pioneer firmware  is up to...
  • luxwie
  • Casual Listener
  • 1252 Views
  • 9 replies
  • 0 likes
  • 1252 Views
  • 9 replies
  • 0 likes

Android Handy Problem - offline songs playing 2 or 3 and other in the queue have no sounds

He i have a Problem with my Samsung Handy, Spotify playing 2 or 3 Songs (offline Playlist) correct and then start the next song but i can not hear this. I can not everytime stop Spotify and start new and then the same Problem.New Start / Update and n...

  • Newbie
  • He i have a Problem with my Samsung Handy,   Spotify playing 2 or 3 Songs (offline Playlist) correct and then start the next song but i can not hear this. I can not everytime stop Spotify and ...
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Doesn't work after first song

Hi,after i've listened one song, I can't hear the second one. Don't know why, I see that the seconds goes but nothing comes out from the speakers.Someone can help me?Thanks

  • Newbie
  • Hi, after i've listened one song, I can't hear the second one. Don't know why, I see that the seconds goes but nothing comes out from the speakers. Someone can help me? Thanks
  • Bittencourt
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Second song doesn't work
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Ik krijg de hele tijd een foutmelding als ik probeer in te loggen.

Hallo,Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werkt nog steeds niet. Ik heb men ww op facebook ook al v...

  • Casual Listener
  • Hallo, Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werk...
  • Jeroenlondon
  • Casual Listener
  • 830 Views
  • 3 replies
  • 0 likes
  • 830 Views
  • 3 replies
  • 0 likes

Last.fm Username and Password Rejected

I am aware that this issue has been posted before, but it persists after trying all the fixes for it. I am using a VZW Galaxy S6 with Spotify installed. My last.fm integration was working perfectly unstill it suddenly started throwing the Username/pa...

  • Casual Listener
  • I am aware that this issue has been posted before, but it persists after trying all the fixes for it.   I am using a VZW Galaxy S6 with Spotify installed. My last.fm integration was working pe...
  • 440 Views
  • 0 replies
  • 2 likes
  • 440 Views
  • 0 replies
  • 2 likes

con el celular en stand by no reproduce playlist

desde que realizaron las 2 ultimas actualizaciones para android, cuando se pone a reproducir una playlist o una radio, cuando el celular pasa a modo stand by, al finalizar la cancion que reproduce, no continua con la siguiente, como si quedara mudo. ...

  • Regular
  • desde que realizaron las 2 ultimas actualizaciones para android, cuando se pone a reproducir una playlist o una radio, cuando el celular pasa a modo stand by, al finalizar la cancion que reproduce, n...
  • ratarosario
  • Regular
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

javiertibata

actualice la app el pasado viernes tengo version premium y ahora no reproduce sino dos canciones y a la tercera avanza pero no suena... ni siquiera con la musica guardada la he desistalado y vuelto a instalar haber si funciona pero nada...

  • Newbie
  • actualice la app el pasado viernes tengo version premium y ahora no reproduce sino dos canciones y a la tercera avanza pero no suena... ni siquiera con la musica guardada la he desistalado y vuelto a...
  • Bittencourt
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • problema con la app
  • 359 Views
  • 1 replies
  • 0 likes

Spotfy getting mute during the play of my playlists

Porque a porcaria do app está ficando mudo na transição entre as músicas da playlist?Onde posso entrar em contato com suporte Brasil?AttGlauco

  • Newbie
  • Porque a porcaria do app está ficando mudo na transição entre as músicas da playlist? Onde posso entrar em contato com suporte Brasil? Att Glauco
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

HTC ONE drops spotify over bluetooth

My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my phone. This also happens when I'm plugged into hea...

  • Newbie
  • My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my...
  • zeeast
  • Newbie
  • 998 Views
  • 5 replies
  • 1 likes
  • 998 Views
  • 5 replies
  • 1 likes

7 day free trial of premium

I have had spotify for couple days now still can't figure out how to get my 7 day free trial can someone help it says im,on spotify free but would like to try the 7 day trial im,on a android smartphone

  • Regular
  • I have had spotify for couple days now still can't figure out how to get my 7 day free trial can someone help it says im,on spotify free but would like to try the 7 day trial im,on a android smartpho...
  • EAGLESFAN4LIFE
  • Regular
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Reset device password no e-mail received - "Geräte-Kennwort festlegen"

Hi, I am trying to reset the device password to use my Account on Spotify and I never receive the e-mail to reset. I checked spam folder and tried several days ago - not working. Please help. I am registered with a FB Account. Kind regards,Tim

  • Newbie
  • Hi,   I am trying to reset the device password to use my Account on Spotify and I never receive the e-mail to reset.   I checked spam folder and tried several days ago - not working. &...
  • jean3601
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Android App "Normal Quality" by downloads

My ask stands over that ^^.Sorry, if my question is annoying, but I can't find the answer (especially for this setting) in the FAQ

  • Casual Listener
  • My ask stands over that ^^. Sorry, if my question is annoying, but I can't find the answer (especially for this setting) in the FAQ 😛
  • jonasherdegen
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Android
  • 378 Views
  • 3 replies
  • 0 likes

Android app is switching songs and shuts itself down without my permission

HejMy problem is this:Since three weeks, my app starts to switch the songs or just shuts itself down when I'm putting my mobile in my pockets. As long as it is just lying on the table, everything is just fine (sometimes my phone also starts to tel me...

  • Newbie
  • Hej My problem is this: Since three weeks, my app starts to switch the songs or just shuts itself down when I'm putting my mobile in my pockets. As long as it is just lying on the table, everything...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Equalizer

Hi, i would like to express a really annoying thing with the built-in equalizer in spotify. I have made alot of changes in the equalizer and it sounds really good. The problem is that when you start a song or make a fast forward in it, it takes about...

  • Newbie
  • Hi,   i would like to express a really annoying thing with the built-in equalizer in spotify.   I have made alot of changes in the equalizer and it sounds really good.   The prob...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Onkyo TX-NR414 volume Max ARE U SERIOUS?!

Dear Spotify developers, this is a very huge Problem. When you have a very Powerfull AVR/Loudspeakers this is even more dangerous!I hope this bug will be fixed soon.Receiver: TX-NR414 firmware 117130010000Spotify Android version: 2.5.0.942

  • Regular
  • Dear Spotify developers, this is a very huge Problem. When you have a very Powerfull AVR/Loudspeakers this is even more dangerous! I hope this bug will be fixed soon. Receiver: TX-NR414 firmwar...
  • user-removed
  • Not applicable
  • 1033 Views
  • 2 replies
  • 6 likes
  • 1033 Views
  • 2 replies
  • 6 likes

Solved!! Start Spotify Connect on AVR: volume?

Hi From Android application I start a playlist on my Denon avr via Spotify Connect. But the volume is not synced, is it OK? It is displayed as zero level, but touching it behaves correctly. So I do not know at what level is the volume. Is it a bug or...

  • Community Legend
  • Hi From Android application I start a playlist on my Denon avr via Spotify Connect. But the volume is not synced, is it OK? It is displayed as zero level, but touching it behaves correctly. So I do n...
  • user-removed
  • Not applicable
  • 4784 Views
  • 20 replies
  • 12 likes
  • 4784 Views
  • 20 replies
  • 12 likes