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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify parando de funcionar

Depois de 15 min ele para de funcionar sozinho

Newbie

Depois de 15 min ele para de funcionar sozinho

402 Views

0 replies

0 likes

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App closes unexpectedly while playing without error message

I was using Spotify before on my old phone - Galaxy Note 2 without any problem until I brought a new one last October - Samsung S6 Edge + After switching, Spotify frequently closes unexpectedly while using without prompting any error message. Is it a...

Casual Listener

I was using Spotify before on my old phone - Galaxy Note 2 without any problem until I brought a new one last October - Samsung S6 Edge +   After switching, Spotify frequently closes unexpecte...

zahni

Music Fan

884 Views

3 replies

0 likes

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Common Android Problem, Duplicate Android Devices as Offline Devices

Device Brand: SamsungDevice Model: Galaxy Note 4Device OS Version: 5.0.1Spotify App Version: 4.1.0.868 I've seen a bunch of posts with no resolution for this issue. Occasionally all of the playlists I mark as available offline get reset and turn gray...

Newbie

Device Brand: Samsung Device Model: Galaxy Note 4 Device OS Version: 5.0.1 Spotify App Version: 4.1.0.868   I've seen a bunch of posts with no resolution for this issue.   Occasional...

380 Views

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1 likes

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cannot log on to spotify

After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says my country is the UK which is correct, i then tried ...

Newbie

After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says m...

259 Views

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Running option not available on version 4.1.0.868

I recently got the Nexus 6P. Just updated to version 4.1.0.868 and the running option is still not available. Is it the phone or the Marshmallow that is causing it?

Newbie

I recently got the Nexus 6P.  Just updated to version 4.1.0.868 and the running option is still not available.  Is it the phone or the Marshmallow that is causing it?      

333 Views

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Solved!! Cant play Songs in individual order on Tablet.

Hello Spotify team. I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the second is a Samsung Galaxy Tab 4 7.0. On the Samsung Galaxy Tab ...

Casual Listener

Hello Spotify team.   I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the seco...

gentz

Newbie

1169 Views

7 replies

2 likes

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Spotify doesn't pause/stop on incoming calls, Google Voice Search ,...(Ver: 4.1.0.868 / And. 5.1.1)

Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3)Operating System Version: Android 5.1.1 (Kernel 3.10.61)Spotify Version: 4.1.0.868 DescriptionSpotify doesn't pause/stop on incoming calls, Google Voice Search or when other media are playing.When...

Casual Listener

Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3) Operating System Version: Android 5.1.1 (Kernel 3.10.61) Spotify Version: 4.1.0.868   Description Spotify doesn't pause/stop on incom...

Sven

Regular

6981 Views

6 replies

3 likes

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REQUEST: Sort Playlist by Date Added

Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks

Casual Listener

Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks

310 Views

0 replies

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Cant share...

I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typing in her username exactly as it appears on the scre...

Casual Listener

I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typin...

mybyproxy

Casual Listener

428 Views

1 replies

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I have premium but can only shuffle play?

Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this?ThanksJohn

Newbie

Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this? Thanks John

madmonkey23

Roadie

357 Views

1 replies

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What server does Android Spotify stream music from

Hi all,My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

Music Fan

Hi all, My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

BogdanD

Music Fan

2396 Views

6 replies

0 likes

Android
https
server
stream
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account

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

Visitor

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

383 Views

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Waiting to Download

I just switched to a different phone and when I go to download my music, since I always listen offline, it tells me it's waiting to download. It has been stuck like this for a week now and I know that it isn't a space issue since I have 12 GB of spac...

Casual Listener

I just switched to a different phone and when I go to download my music, since I always listen offline, it tells me it's waiting to download. It has been stuck like this for a week now and I know tha...

madmonkey23

Roadie

557 Views

3 replies

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Android Auto Spotify won't play or search

I have a Samsung Galaxy S5 phone, running Android 5.0 and Spotify 4.0.0.800. My car has a Pioneer NEX8100 with Android Auto. Android Auto is working great, and apps such as Pandora and Amazon Music work fine. But when I launch spotify from my receive...

Casual Listener

I have a Samsung Galaxy S5 phone, running Android 5.0 and Spotify 4.0.0.800.   My car has a Pioneer NEX8100 with Android Auto.  Android Auto is working great, and apps such as Pandora and A...

tlmedia00

Casual Listener

1308 Views

3 replies

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Solved!! Spotify app stops playing after 20 mins

Hi,My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not that that should make any difference.

Casual Listener

Hi, My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not tha...

augustedelweiss

Newbie

35335 Views

36 replies

5 likes

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Interferences on listening

Hi.So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only on Spotify ( I tested 3 headsets and there is no probl...

Newbie

Hi. So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only...

119414246

Newbie

698 Views

1 replies

1 likes

interferences
Nexus 5
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App keeps crashing

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact ab...

Casual Listener

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as rese...

Nico

Community Legend

898 Views

3 replies

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Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

Newbie

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...

Brandanweeks

Casual Listener

303 Views

2 replies

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How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

Spotify

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...

Thepatricksquir

Newbie

8948 Views

7 replies

3 likes

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Solved!! [Nexus 5] Music Interrups When Returning App From Lock Screen

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device. I lock the phone when music is playing, app is on top and "My Music" screen is active (or any playlist screen that is currently running). If I return app from ...

Casual Listener

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device.    I lock the phone when music is playing, app is on top and "My Music" screen is active (o...

Decoded

Casual Listener

2302 Views

1 replies

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Android 6.0
lock screen
marshmallow
Nexus 5
Widget
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