Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22381 Views
  • 57 replies
  • 22 likes
  • 22381 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868114 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868114 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24277 Views
  • 4 replies
  • 0 likes
  • 24277 Views
  • 4 replies
  • 0 likes

spotify is unresponsive

so i have been on spotify premium for a year now and have just bought a new sd card which is claas 10 for my phone and now once i sync my playlist it starts to run increadibly slow even if it is using songs that aren't downloaded. i think this is to ...

  • Newbie
  • so i have been on spotify premium for a year now and have just bought a new sd card which is claas 10 for my phone and now once i sync my playlist it starts to run increadibly slow even if it is usin...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! Last fm scroblbling not working

last. Fm scrobbling doesn't work, when I enter in the details and press back to save the settings, the user name and password section goes blank. It even goes blank when I change something like the cross fade time. Version 0.6.0.20 - language Dutch

  • Regular
  • last. Fm scrobbling doesn't work, when I enter in the details and press back to save the settings, the user name and password section goes blank. It even goes blank when I change something like the c...
  • willingspirit
  • Regular
  • 2516 Views
  • 25 replies
  • 1 likes
  • 2516 Views
  • 25 replies
  • 1 likes

Running spotify on LG V10 (android 5.1.1)

Hi Spotify team. I am using the LG V10 (android 5.1.1) which has a ESS DAC to to provide hifi feature. The version i am using is the latest one 4.0.0.800. However, the spotify does not support hifi dac feature. is not support When i activate the HIFI...

  • Casual Listener
  • Hi Spotify team.   I am using the LG V10 (android 5.1.1) which has a ESS DAC to to provide hifi feature.  The version i am using is the latest one 4.0.0.800.  However, the spotify do...
  • galuponyc
  • Regular
  • 1265 Views
  • 1 replies
  • 4 likes
  • 1265 Views
  • 1 replies
  • 4 likes

Albums keep undownloading

Why is it when every time i go into spotify some of my albums are undownloaded & they automatically redownload keeps chewing up my data i am on a monthly limited data package this has always happened with all the updates surely someone there must be ...

  • Newbie
  • Why is it when every time i go into spotify some of my albums are undownloaded & they automatically redownload keeps chewing up my data i am on a monthly limited data package this has always happ...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Får ikke bruke spotify..

Etter den siste oppdateringen får jeg ikke bruke spotify... Jeg kan logge meg inn, men den går ut av spotify før jeg får trykket på noe.. Hva skyldes dette å kan dere vennligst fiksr dette!? Betaler ikke for noe jeg ikke får bruke!

  • Newbie
  • Etter den siste oppdateringen får jeg ikke bruke spotify... Jeg kan logge meg inn, men den går ut av spotify før jeg får trykket på noe.. Hva skyldes dette å kan dere vennligst fiksr dette!? Betaler ...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Unable to purchase Premium

Hey guys, i cant purchase Premium. It says "please activate JavaScript" but its alread activatet. Can you help me pls?

  • Newbie
  • Hey guys, i cant purchase Premium. It says "please activate JavaScript" but its alread activatet. Can you help me pls?
  • weirdtunguska
  • Newbie
  • 480 Views
  • 2 replies
  • 0 likes
  • paypal
    Premium
    purchase
    spotif
  • 480 Views
  • 2 replies
  • 0 likes

Devices not showing up for external play

Is anyone aware of a way of forcing a refresh on the "devices available" list. If I leave my house (Wi-Fi net 1) for the day and return after work(net 2) it refuses point blank to show my receiver and hangs on to my work computer. I can check the lis...

  • Casual Listener
  • Is anyone aware of a way of forcing a refresh on the "devices available" list. If I leave my house (Wi-Fi net 1) for the day and return after work(net 2) it refuses point blank to show my receiver an...
  • Coyoteboyuk
  • Casual Listener
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

App won't work when connected to wifi

Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it closing and restarting by its self. It's very frust...

  • Visitor
  • Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it ...
  • 358 Views
  • 0 replies
  • 0 likes
  • close
    Connection issues on app
    Help me!
  • 358 Views
  • 0 replies
  • 0 likes

Beta for Moto X Pure Edition crushes for no reason and

I'm using a Moto X Pure Edition 2015, and have been using the beta Spotify for a while. In recent versions (now it's 4.1.0.860 Beta), the app always randomly crushes for no reason. Whenever I'm offline or online, the app just suddenly crushes and mus...

  • Casual Listener
  • I'm using a Moto X Pure Edition 2015, and have been using the beta Spotify for a while. In recent versions (now it's 4.1.0.860 Beta), the app always randomly crushes for no reason. Whenever I'm offli...
  • mcmickeyyue
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

involuntary shutdown

I have Spotify on my note 5 and after a bit of continued listening, my app closes. It's a bit annoying especially if I'm in the middle of a great song and it shuts off. Please help me.

  • Newbie
  • I have Spotify on my note 5 and after a bit of continued listening, my app closes. It's a bit annoying especially if I'm in the middle of a great song and it shuts off. Please help me.
  • 305 Views
  • 0 replies
  • 0 likes
  • Crash
    shut down
  • 305 Views
  • 0 replies
  • 0 likes

Cant share...

I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typing in her username exactly as it appears on the scre...

  • Casual Listener
  • I can't seem to share anything with other spotify users. My wife and I have a family account. I've followed her but when I try to share a playlist with her, the send button never activates. I'm typin...
  • mybyproxy
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

All my downloads disappeared

I have Spotify premium and had dozens of albums downloaded to my phone. I was in the middle of listening to one downloaded album on the subway -- possibly with an intermittent network connection -- when it stopped playing. When I looked at my phone, ...

  • Regular
  • I have Spotify premium and had dozens of albums downloaded to my phone. I was in the middle of listening to one downloaded album on the subway -- possibly with an intermittent network connection...
  • 428 Views
  • 0 replies
  • 1 likes
  • 428 Views
  • 0 replies
  • 1 likes

Problem with the playback!?

I use Spotify Premium on my Sony Xperia E. Everytime when I play a song, the song starts and one second later, the song is loud and directly afterwards, its normal again and continues flawless. I don't know whether it's up to the bad performance of m...

  • Newbie
  • I use Spotify Premium on my Sony Xperia E. Everytime when I play a song, the song starts and one second later, the song is loud and directly afterwards, its normal again and continues flawless. I don...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Solved!! Playlists won't download to SD card for love nor money!

I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to download to the phones memory? I have - 16gb inter...

  • Casual Listener
  • I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to...
  • tryatt
  • Casual Listener
  • 1669 Views
  • 6 replies
  • 0 likes
  • 1669 Views
  • 6 replies
  • 0 likes

Spotify deleting offline tracks

I was so upset Spoify have deleted most of my offline tracks. I just wonder why Spotify do this ? Consuquently, I have cancelled my Premium Membership after many years. I won't miss the constant nagging updates , the poor quality sound of the music a...

  • Music Fan
  • I was so upset Spoify have deleted most of  my offline tracks.  I just wonder why Spotify do this ? Consuquently, I have cancelled my  Premium Membership after many years. I won't miss...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify parando de funcionar

Depois de 15 min ele para de funcionar sozinho

  • Newbie
  • Depois de 15 min ele para de funcionar sozinho
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Common Android Problem, Duplicate Android Devices as Offline Devices

Device Brand: SamsungDevice Model: Galaxy Note 4Device OS Version: 5.0.1Spotify App Version: 4.1.0.868 I've seen a bunch of posts with no resolution for this issue. Occasionally all of the playlists I mark as available offline get reset and turn gray...

  • Newbie
  • Device Brand: Samsung Device Model: Galaxy Note 4 Device OS Version: 5.0.1 Spotify App Version: 4.1.0.868   I've seen a bunch of posts with no resolution for this issue.   Occasional...
  • 247 Views
  • 0 replies
  • 1 likes
  • 247 Views
  • 0 replies
  • 1 likes

cannot log on to spotify

After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says my country is the UK which is correct, i then tried ...

  • Newbie
  • After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says m...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Running option not available on version 4.1.0.868

I recently got the Nexus 6P. Just updated to version 4.1.0.868 and the running option is still not available. Is it the phone or the Marshmallow that is causing it?

  • Newbie
  • I recently got the Nexus 6P.  Just updated to version 4.1.0.868 and the running option is still not available.  Is it the phone or the Marshmallow that is causing it?      
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

all my music got undownloaded and now i cant download it again

so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i havent been able to fix this problem at all and all ...

  • Newbie
  • so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i h...
  • LancelotJ
  • Newbie
  • 824 Views
  • 6 replies
  • 2 likes
  • 824 Views
  • 6 replies
  • 2 likes