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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5303 Views

0 replies

6 likes

  • 5303 Views
  • 0 replies
  • 6 likes

Solved!! Problem with Moto G3 and Chromecast (2015) (video version)

Spotify won't find my new Chromecast (2015) (video version) when using my Moto G (3rd generation) phone.All other applicable apps on my Moto G3 finds the Chromecast.When using my other devices the corresponding Spotify app finds the Chromecast. I kno...

Casual Listener

Spotify won't find my new Chromecast (2015) (video version) when using my Moto G (3rd generation) phone. All other applicable apps on my Moto G3 finds the Chromecast. When using my other devices th...

Steinhoefel1

Regular

8023 Views

30 replies

6 likes

  • 8023 Views
  • 30 replies
  • 6 likes

Solved!! How to cast offline playlists to Chromecast while in offline mode?

I have a Spotify Premium account and like to use it throughout the day while I am driving around for work. We just got a new puppy who has to occassionally stay home by himself, and I would like to play music on the Chromecast on my TV for him to lis...

Casual Listener

I have a Spotify Premium account and like to use it throughout the day while I am driving around for work. We just got a new puppy who has to occassionally stay home by himself, and I would like to p...

driveflanger

Community Legend

4593 Views

3 replies

1 likes

  • 4593 Views
  • 3 replies
  • 1 likes

Spotify deletes all playlists and offline music

Hello everyone,I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). So I went on the Spotify page and used the playlist r...

Casual Listener

Hello everyone, I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). ...

pimp13

Casual Listener

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
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Solved!! No sound

Guys, I'm having a trouble about: after the music is over, the next one doesn't make any sound...Help me pleaseOh almost I forgot, I have spotify premiun and this is about my songs that I've downloaded

Casual Listener

Guys, I'm having a trouble about: after the music is over, the next one doesn't make any sound... Help me please Oh almost I forgot, I have spotify premiun and this is about my songs that I've down...

Bittencourt

Spotify Star

584 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Android

Hi every one,Spotify play one song and after it keeps playing but without musicWhat should i do?

Casual Listener

Hi every one, Spotify play one song and after it keeps playing but without music What should i do?

Nico

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Most popular from your friends

Where is "most popular from your friends" or something like that. It was few months ago (maybe 2 or 3). Where it is like now?

Gig Goer

Where is "most popular from your friends" or something like that. It was few months ago (maybe 2 or 3). Where it is like now?

343 Views

0 replies

0 likes

  • 343 Views
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new samsung a3 handset

Help.please.I've just had a replacement samsung a3 and everything (contacts etc)has been restored but not my apps.I've installed spotify again but can't log in...it just keeps saying 'you already gave an account'...

Newbie

Help.please.I've just had a replacement samsung a3 and everything (contacts etc)has been restored but not my apps.I've installed spotify again but can't log in...it just keeps saying 'you already gav...

snoozecriminal

Casual Listener

495 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

playlist got cleard

so using my phone to controll my computer at work 2 of my playlists were wiped with the exclusion of 3 songs. is there a way to get my playlists back? its like a total of 130+ songs and no more then 4 songs from a band

Newbie

so using my phone to controll my computer at work 2 of my playlists were wiped with the exclusion of 3 songs. is there a way to get my playlists back? its like a total of 130+ songs and no more then ...

Bittencourt

Spotify Star

325 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Using spotify offline

My spotify keeps telling me that it stopped downloading my songs because I do not have enough space on my device but that is very wrong as I have 46 gigs left of storage that I can use how do I fix this?

Casual Listener

My spotify keeps telling me that it stopped downloading my songs because I do not have enough space on my device but that is very wrong as I have 46 gigs left of storage that I can use how do I fix t...

user-removed

Not applicable

801 Views

6 replies

0 likes

  • 801 Views
  • 6 replies
  • 0 likes

Not getting shows

Not getting shows on my galaxy s2 tablet it on my galaxy s5 phone 

Newbie

Not getting shows on my galaxy s2 tablet it on my galaxy s5 phone 

263 Views

0 replies

0 likes

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For those having issue syncing local files with Android

It seems that the main problem is the Windows app. Tried several ways to create playlists, with 2 different computers. The lists I created often appered empty on Androd and Linux. The playlists I created using Linux, showed just fine, and synced righ...

Visitor

It seems that the main problem is the Windows app. Tried several ways to create playlists, with 2 different computers. The lists I created often appered empty on Androd and Linux. The playlists I cre...

486 Views

0 replies

2 likes

  • 486 Views
  • 0 replies
  • 2 likes

spotify connects OVER THE INTERNET to a friends amp who lives 20 miles away

and i cannot stop it doing it. i went round his house a month ago and played spotify via his yamaha av amp which has connect on it. when i got home i found his amp still on the list of devices - so i tried playing something and lo and behold he calle...

Newbie

and i cannot stop it doing it. i went round his house a month ago and played spotify via his yamaha av amp which has connect on it. when i got home i found his amp still on the list of devices - so i...

vols88

Casual Listener

350 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! My local files from PC won't syn

From a week until now, my spotify stoped to sync local files from my PC. It was working just fine, until I deleted my playlist and wiped the cache. I tried the firewall solution, creating new playlists, uninstall the app from android and from PC, but...

Visitor

From a week until now, my spotify stoped to sync local files from my PC. It was working just fine, until I deleted my playlist and wiped the cache.   I tried the firewall solution, creating ne...

user-removed

Not applicable

668 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Delete linking

HOW Do I DELETE LINKING VIA Spotify URL AND URI ? And link just through Facebook? Thank you for any replies.

Regular

HOW Do I DELETE LINKING VIA Spotify URL AND URI ? And link just through Facebook? Thank you for any replies.

user-removed

Not applicable

401 Views

1 replies

0 likes

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  • 1 replies
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Spotify skipping on its own

My spotify account seems to have an unlimited skipping issue, and I don't know how to fix it.My account reproduced the issue everytime I attempted to solve the problem.What I tried to fix it:First I tried moving to a different playlistAfter that didn...

Newbie

My spotify account seems to have an unlimited skipping issue, and I don't know how to fix it. My account reproduced the issue everytime I attempted to solve the problem. What I tried to fix it: Fi...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

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  • 1 replies
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Cant sync some songs to samsung galxy s6 device

I have a local file with my music. I can play it on spotify from my destop jsut fine, but when I try to play it on my phone about 50% of the songs won't play and is greyed out. Edit: I just figured out something, All songs were download from youtube....

Newbie

I have a local file with my music.  I can play it on spotify from my destop jsut fine, but when I try to play it on my phone about 50% of the songs won't play and is greyed out.   Edit: I...

260 Views

0 replies

0 likes

  • 260 Views
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SPOTIFY CONNECT

I would like to connect my spotify with my soundmate, connect with my home wifi, to listening music throw my Amplifier connected to the Dolby Home. Please help me

Newbie

I would like to connect my spotify with my soundmate, connect with my home wifi, to listening music throw my Amplifier connected to the Dolby Home. Please help me

miger

Newbie

807 Views

2 replies

1 likes

Hinsha
  • 807 Views
  • 2 replies
  • 1 likes

wrong language

my ads and titles come up in Spanish. How do I change it back to English?

Newbie

my ads and titles come up in Spanish. How do I change it back to English?

Bittencourt

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
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Premium

I just paid for premium and I go to my account and it's attempting to make me pay again for premium.

Newbie

I just paid for premium and I go to my account and it's attempting to make me pay again for premium.

user-removed

Not applicable

286 Views

1 replies

0 likes

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  • 1 replies
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android - desktop file transfer

can i download my playlist in my desktop pc ,then copy all the files and transfer it to my android phone with a usb cable . because my wifi is too slow and takes too much time to download with my phone ( my internet connection on pc is faster ). or ,...

Newbie

can i download my playlist in my desktop pc    ,then  copy all the files and transfer it to my android phone with a usb cable  . because my  wifi  is too slow and t...

Bittencourt

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes