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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

Spotify

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...

Thepatricksquir

Newbie

8960 Views

7 replies

3 likes

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Solved!! [Nexus 5] Music Interrups When Returning App From Lock Screen

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device. I lock the phone when music is playing, app is on top and "My Music" screen is active (or any playlist screen that is currently running). If I return app from ...

Casual Listener

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device.    I lock the phone when music is playing, app is on top and "My Music" screen is active (o...

Decoded

Casual Listener

2305 Views

1 replies

0 likes

Android 6.0
lock screen
marshmallow
Nexus 5
Widget
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Cannot listen to local files on my smartphone(samsung galaxy s3 mini)

Hey there Spotify-Community! I actually need some help and I will appreciate if somebody responds to my question. (Sorry for bad english by the way - I am german :/) My Issue: I have like 50 local files (songs obviously) on my computer and would like...

Newbie

Hey there Spotify-Community!   I actually need some help and I will appreciate if somebody responds to my question. 😉 (Sorry for bad english by the way - I am german :/)   My Issue: I...

Connorj2008

Newbie

553 Views

2 replies

0 likes

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Not Allowed Sign In

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

Newbie

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

395 Views

0 replies

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Songs saved for offline play aren't available offline

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is downloading hundreds of songs, and they're all songs that I...

Newbie

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is download...

713 Views

0 replies

0 likes

data manipulation
data usage
data usage on wifi
Offline Content
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Spotify Plays Over Phone Calls

I'm having an issue where Spotify doesn't pause music playing during phone calls. I have a Samsung Galaxy S6 Edge+. I don't see any option for this in settings and other audio apps behave correctly.

Casual Listener

I'm having an issue where Spotify doesn't pause music playing during phone calls.  I have a Samsung Galaxy S6 Edge+.  I don't see any option for this in settings and other audio apps behave...

kmmaher

Newbie

4049 Views

20 replies

5 likes

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Downloaded songs

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for premium subscription if u can get this to work I know...

Casual Listener

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for pr...

Icey9

Casual Listener

436 Views

2 replies

0 likes

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återlställning av lösenord både på laptoppen och mobilen

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallationen. Gjorde som det står och begärde ett nytt lös...

Newbie

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallat...

277 Views

0 replies

0 likes

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Spotify App Acting Up

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing through my phone speakers. If I am listening to Spotify and I an...

Newbie

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing thr...

iankhunter

Regular

950 Views

1 replies

0 likes

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Closing application.

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

Music Fan

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

jonasherdegen

Community Legend

342 Views

1 replies

0 likes

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Solved!! Playlists won't download to SD card for love nor money!

I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to download to the phones memory? I have - 16gb inter...

Casual Listener

I've tried removing the app, deleting the cache folders manually, deleting it from within the app, I've tried creating space on both SD and internal memory. But no matter what, Spotify still wants to...

tryatt

Casual Listener

2108 Views

6 replies

0 likes

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Solved!! Show complete albums only [ANDROID]

How can I view just the complete saved albums in the android app like it is possible on desktop? I am really bothered by this.The albums I saved are mixed with the albums with just one song saved. I know I could just save complete albums and put sing...

Casual Listener

How can I view just the complete saved albums in the android app like it is possible on desktop? I am really bothered by this. The albums I saved are mixed with the albums with just one song saved. ...

jonasherdegen

Community Legend

4913 Views

3 replies

2 likes

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The "term of use" popup comes again and again

Hello, Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use. Screenshot : https://imgur.com/8P0O6lN (Fun fact, the second and third paragraph are exactly the same.)It's in French. Anyway, when I a...

Newbie

Hello,   Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use.    Screenshot : https://imgur.com/8P0O6lN (Fun fact, the s...

292 Views

0 replies

0 likes

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My music and playlists not showing up on my mobile

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Casual Listener

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Nico

Community Legend

400 Views

1 replies

0 likes

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Where did my premium a count go?

Help! Woke up this morning and had to sign in. Submitted email address but it sent me details for my old account with ads. Can't remember my Premium account login details. I want my Premium account back! What can I do???Rae

Visitor

Help! Woke up this morning and had to sign in. Submitted email address but it sent me details for my old account with ads. Can't remember my Premium account login details. I want my Premium account b...

246 Views

0 replies

0 likes

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Data storage limit?

Dear all,My app runs on a Android. My cell phone has over 5gb of free space and my Spotify app is not even 1gb heavy. I'm not even close to the 3k songs limit, I doubt if I have 100.But anyways my app says it cannot perform a download because there i...

Newbie

Dear all, My app runs on a Android. My cell phone has over 5gb of free space and my Spotify app is not even 1gb heavy. I'm not even close to the 3k songs limit, I doubt if I have 100. But anywa...

577 Views

0 replies

0 likes

storage
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Spotify Not showing up on Nvidia Shield Android TV when using the Built-in Google Chromecast...

Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?

Visitor

Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?

unclesilas

Roadie

6941 Views

19 replies

9 likes

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Recover offline playlists from SD card

Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify on too many devices so removed all my offline playli...

Newbie

Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify o...

574 Views

0 replies

1 likes

Offline Content
SD-card
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Slow Download

Hello guys.I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, It's soooooooooooooooooooooo slow, it took 10 mins to ...

Newbie

Hello guys. I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, I...

836 Views

0 replies

0 likes

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download music to phone

How do I download music to my galaxy s6 edge??

Casual Listener

How do I download music to my galaxy s6 edge??

jonasherdegen

Community Legend

585 Views

3 replies

0 likes

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