Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal user, it is again missing. This has been true on a Moto X d...
Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal use...
345 Views
0 replies
0 likes
On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.
On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.
Casual Listener
645 Views
2 replies
0 likes
ProblemsPlaying Spotify. Receive a call and Spotify keeps playingPlaying via BT on car stereo. Turn off car.music plays on phone.Had only started happening recently.Have reinstalled Spotify several times to no avail.Any suggestions?
Problems Playing Spotify. Receive a call and Spotify keeps playing Playing via BT on car stereo. Turn off car.music plays on phone. Had only started happening recently. Have reinstalled Spoti...
Casual Listener
7364 Views
23 replies
5 likes
Hi All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone having the same problem or a solution? Cheers!
Hi All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone h...
335 Views
0 replies
0 likes
I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M4A / ALAC files and play these fine locally (When 16 bit). A...
I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M...
Music Fan
2104 Views
1 replies
0 likes
Hello all, I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to play any of my songs (but I was on a free account then) and ...
Hello all, I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to ...
Casual Listener
870 Views
1 replies
0 likes
I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my launcher (in my case it's Nova launcher). I think it's ...
I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my laun...
Casual Listener
504 Views
1 replies
0 likes
Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5Android version 5.1.1Latest Spotify version running Thanks in advance Jonathan
Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5 Android version 5.1.1 Latest Spotify version running Thanks in advance Jo...
Regular
780 Views
4 replies
0 likes
In the past month, I have had my online content dissappear twice all by itself. I only have the the data offline on this one device so I had no music until I could get home at the end of the day to re-download all of the tracks. I am not using my mob...
In the past month, I have had my online content dissappear twice all by itself. I only have the the data offline on this one device so I had no music until I could get home at the end of the...
468 Views
0 replies
0 likes
Hello! Every music player shows controls on my lock screen, except for Spotify. I would like to avoid using a third party lock screen app. My phone is running Android 5.1.1.Any help would be very much appreciated!Thanks in advance!
Hello! Every music player shows controls on my lock screen, except for Spotify. I would like to avoid using a third party lock screen app. My phone is running Android 5.1.1. Any help would be very m...
Newbie
725 Views
1 replies
0 likes
Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app.So when i re-open the app it automatically scrolls to the beginning of my playlist in...
Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app. So when i re-open the a...
Casual Listener
494 Views
4 replies
1 likes
Hi, i really need some help trying to disconnect / kick off any 'connected' devices from my spotify account? Every time i log in through my phone, some random device will connect, sometimes it's a PC sometimes it's another phone by the looks of thing...
Hi, i really need some help trying to disconnect / kick off any 'connected' devices from my spotify account? Every time i log in through my phone, some random device will connect, sometimes it's a PC...
Regular
87613 Views
26 replies
28 likes
I recently found out that the kindle Fire HD (and possibly other Fire Models) Version of Spotify had been updated to match the ones on the phone. Isn't supposed to be set to the Destop/Tablet version? I checked the reviews off the app, and i saw one ...
I recently found out that the kindle Fire HD (and possibly other Fire Models) Version of Spotify had been updated to match the ones on the phone. Isn't supposed to be set to the Destop/Tablet version...
Newbie
420 Views
1 replies
1 likes
When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spotify after that. This is very annoying when I'm in a ...
When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spoti...
769 Views
0 replies
0 likes
I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pressed the "next" button. So I played it again with ...
I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pr...
391 Views
0 replies
0 likes
Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks
Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks
652 Views
0 replies
2 likes
I just think it would be really neat if Spotify did music AND podcasts.I wonder if they've ever considered the idea.
I just think it would be really neat if Spotify did music AND podcasts. I wonder if they've ever considered the idea.
387 Views
0 replies
0 likes
As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i scroll over them the app lags terribly. Id rather not...
As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i sc...
466 Views
0 replies
0 likes
When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct one is shown. The song that was playing is now bac...
When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct...
Casual Listener
554 Views
3 replies
0 likes
I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect. However, on the Android client, when I shuffle this playlist i...
I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect. Ho...
472 Views
0 replies
2 likes
