Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21646 Views
  • 57 replies
  • 22 likes
  • 21646 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867839 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867839 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24216 Views
  • 4 replies
  • 0 likes
  • 24216 Views
  • 4 replies
  • 0 likes

Recover offline playlists from SD card

Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify on too many devices so removed all my offline playli...

  • Newbie
  • Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify o...
  • 467 Views
  • 0 replies
  • 1 likes
  • Offline Content
    SD-card
  • 467 Views
  • 0 replies
  • 1 likes

Slow Download

Hello guys.I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, It's soooooooooooooooooooooo slow, it took 10 mins to ...

  • Newbie
  • Hello guys. I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, I...
  • 637 Views
  • 0 replies
  • 0 likes
  • 637 Views
  • 0 replies
  • 0 likes

Running feature doesn't show up when signed in as particular user

Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal user, it is again missing. This has been true on a Moto X d...

  • Newbie
  • Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal use...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Spotify randomly stops playing.

Nexus 5. Android 4.4 Here's exactly what happens:- a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from my desk for a few minutes and when I came back I heard nothing (left it...

  • Regular
  • Nexus 5. Android 4.4   Here's exactly what happens: - a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from m...
  • rainbow6244
  • Newbie
  • 3505 Views
  • 2 replies
  • 5 likes
  • playback
    randomly
    stops
  • 3505 Views
  • 2 replies
  • 5 likes

All "My Songs" Deleted

Hi All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone having the same problem or a solution? Cheers!

  • Newbie
  • Hi   All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone h...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Using Spotify premium in a country that spotify is not available in?

Hello all, I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to play any of my songs (but I was on a free account then) and ...

  • Newbie
  • Hello all,   I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to ...
  • TucPass
  • Casual Listener
  • 715 Views
  • 1 replies
  • 0 likes
  • country
    Premium
  • 715 Views
  • 1 replies
  • 0 likes

Frequent crashing

I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my launcher (in my case it's Nova launcher). I think it's ...

  • Music Fan
  • I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my laun...
  • TucPass
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Spotify does not sync to external SD Card

Hi All, I have bought a new SD-card so I can store all my Spotify music on it. I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing directly and stores all data on my phone instead of the external SD-c...

  • Casual Listener
  • Hi All,   I have bought a new SD-card so I can store all my Spotify music on it.   I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing ...
  • avdmeij
  • Newbie
  • 706 Views
  • 3 replies
  • 0 likes
  • external
    SD-card
    syn
  • 706 Views
  • 3 replies
  • 0 likes

Solved!! Offline sync to SD CARD

Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone! When will the offline sync to SD CARD feature be a possible. FIX IT FAST SPOTIFY!

  • Casual Listener
  • Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone!    When will the offline sync t...
  • danielryrvik
  • Newbie
  • 35213 Views
  • 27 replies
  • 23 likes
  • 35213 Views
  • 27 replies
  • 23 likes

Android offline content goes away on its own

In the past month, I have had my online content dissappear twice all by itself. I only have the the data offline on this one device so I had no music until I could get home at the end of the day to re-download all of the tracks. I am not using my mob...

  • Newbie
  • In the past month, I have had my online content dissappear twice all by itself.   I only have the the data offline on this one device so I had no music until I could get home at the end of the...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

[Android] Playlist keeps switching back to the top.

When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spotify after that. This is very annoying when I'm in a ...

  • Casual Listener
  • When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spoti...
  • 575 Views
  • 0 replies
  • 0 likes
  • Android App
    Playlist problem
    playlist problems
  • 575 Views
  • 0 replies
  • 0 likes

Specific aong stops and skips to the next song on the playlist.

I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pressed the "next" button. So I played it again with ...

  • Newbie
  • I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pr...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Android failure

Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.

  • Visitor
  • Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.
  • kayladay425
  • Casual Listener
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Galaxy S6 edge. Clear view cover

Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks

  • Newbie
  • Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks
  • 565 Views
  • 0 replies
  • 2 likes
  • 565 Views
  • 0 replies
  • 2 likes

Solved!! Can't download app on my phone

Hey folks, I recently movd to the USA and I've been trying to get spotify to download on my android phone but with no luck so far. I have the windows app installed on my lapotop an I'm using the free premium trial currently but no matter what I do I ...

  • Casual Listener
  • Hey folks,   I recently movd to the USA and I've been trying to get spotify to download on my android phone but with no luck so far. I have the windows app installed on my lapotop an I'm using...
  • Gorazd
  • Casual Listener
  • 1559 Views
  • 4 replies
  • 0 likes
  • Android
    playstore
    Spotify
    won't download
  • 1559 Views
  • 4 replies
  • 0 likes

You know what Spotify should add? PODCASTS!!!

I just think it would be really neat if Spotify did music AND podcasts.I wonder if they've ever considered the idea.

  • Newbie
  • I just think it would be really neat if Spotify did music AND podcasts. I wonder if they've ever considered the idea.
  • 306 Views
  • 0 replies
  • 0 likes
  • Android
    podcast
    Podcasts
  • 306 Views
  • 0 replies
  • 0 likes

Spotify Playlist Problem

As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i scroll over them the app lags terribly. Id rather not...

  • Newbie
  • As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i sc...
  • 374 Views
  • 0 replies
  • 0 likes
  • problems
  • 374 Views
  • 0 replies
  • 0 likes

Shuffling a huge playlist: Android client only plays from within first 100 songs

I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect. However, on the Android client, when I shuffle this playlist i...

Data
  • Music Fan
  • I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect.   Ho...
  • 347 Views
  • 0 replies
  • 2 likes
  • 347 Views
  • 0 replies
  • 2 likes

How to opt out of location, contacts.. settings

It says in the new privacy policy that we decide on what to share but I could not find any setting options related to what I share neither on Spotify app or Android Application Manager. It should have been pretty straightforward since there was a hug...

  • Newbie
  • It says  in the new privacy policy that we decide on what to share but I could not find any setting options related to what I share neither on Spotify app or Android Application Manager. It shou...
  • 273 Views
  • 0 replies
  • 1 likes
  • opt out
    Privacy
  • 273 Views
  • 0 replies
  • 1 likes

No se abre la app

Me la he descargado.. cargado... pero nadaIngreso mi clave y luego se queda y se cierra.Todo esto despues de la ultima actualizacion.Que hagooo????

  • Newbie
  • Me la he descargado.. cargado... pero nada Ingreso mi clave y luego se queda y se cierra. Todo esto despues de la ultima actualizacion. Que hagooo????
  • OviiiOne
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes