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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Party Issue?

Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Diplo & Friends Introducing Spotify Party" nothing ha...

  • Casual Listener
  • Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Di...
  • lestermat
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Help!

How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?

  • Newbie
  • How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My running option is no longer present

Today my option to chose running has disappeared. How do i get it back

  • Newbie
  • Today my option to chose running has disappeared. How do i get it back
  • Nico
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Running
  • 353 Views
  • 1 replies
  • 0 likes

Is it possible to play a Spotify playlist with Google Now

I like using google now and would find it very convenient to play a playlist via this method.Is this possible?I use it all the time to play a random song that pops into my head but ultimatly then have to use my hands to go back to my playlists that i...

  • Music Fan
  • I like using google now and would find it very convenient to play a playlist via this method. Is this possible? I use it all the time to play a random song that pops into my head but ultimatly...
  • justusiv
  • Music Fan
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Can't Play Song Using "OK Google" on Moto 360 When Phone Screen is Locked

I recently purchased a Moto 360 watch and have been trying to use the Spotify app on it. I am able to use the spotify button controls and launch the app that is installed on the moto 360, but when I try to play a song using the OK Google voice search...

  • Regular
  • I recently purchased a Moto 360 watch and have been trying to use the Spotify app on it. I am able to use the spotify button controls and launch the app that is installed on the moto 360, but when I ...
  • 737 Views
  • 0 replies
  • 0 likes
  • android wear
    moto360
    Nexus 5
  • 737 Views
  • 0 replies
  • 0 likes

Wrong spotify upgrade

I upgraded my account to spotify while logged into my normal spotify account that I consistently used bearing in mind I somehow have another account which i am completely inactive on. When I subscribed to premium and pay I see that it updated the ina...

  • Newbie
  • I upgraded my account to spotify while logged into my normal spotify account that I consistently used bearing in mind I somehow have another account which i am completely inactive on. When I subscrib...
  • 331 Views
  • 0 replies
  • 0 likes
  • Spotify - SENT PREMIUM PAYMENT TO WRONG ACCOUNT
  • 331 Views
  • 0 replies
  • 0 likes

Using Spotify through Arcam docking station

Hi, would appreciate some help please. Apologies in advance as I am not exactly techno competent. I am using a 4th generation ipod touch on a drArcam docking station which is connected into my hifi system. I am controlling the ipod with my Samsung S5...

  • Newbie
  • Hi, would appreciate some help please. Apologies in advance as I am not exactly techno competent. I am using a 4th generation ipod touch on a drArcam docking station which is connected into my hifi s...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Playlist hit area overlap, cant queue songs

Hello, Not entirely too sure if this is the correct place to post a bug. Bug: Cannot queue song in android on a large playlist. Steps to reproduce:Open a playlist that needs to scrollTry clicking on the three dot hamburger type menu to access add to ...

  • Casual Listener
  • Hello,   Not entirely too sure if this is the correct place to post a bug.   Bug:  Cannot queue song in android on a large playlist.   Steps to reproduce: Open a playlist ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Solved!! Lost all saved music.

Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to recover my playlist but is their anything i can do ...

  • Newbie
  • Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to ...
  • 1278496345
  • Newbie
  • 8884 Views
  • 2 replies
  • 0 likes
  • 8884 Views
  • 2 replies
  • 0 likes

Fcbk accnt-username accnt

I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account.Suggestions please.

  • Visitor
  • I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account. Suggestions please.
  • user-removed
  • Not applicable
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Weird Bug

Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the screen back, change the song back to the one I sel...

  • Newbie
  • Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

new songs and artists

I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email out to everyone asking what songs to add this mont...

  • Newbie
  • I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Login from a different country

I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is not listed in your website. So, what now? No Viber ...

  • Newbie
  • I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is ...
  • 236 Views
  • 0 replies
  • 0 likes
  • Different country
  • 236 Views
  • 0 replies
  • 0 likes

spotify premium not working!!

Why is my spotify not working!!! It opens... black screen... then closes!! Useless

  • Casual Listener
  • Why is my spotify not working!!! It opens... black screen... then closes!! Useless
  • Nico
  • Community Legend
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

sharing music on Facebook from my htc evo

Can I share music to facebook from my HTC EVO ? I have the premium app.....

  • Newbie
  • Can I share music to facebook from my HTC EVO ? I have the premium app.....
  • user-removed
  • Not applicable
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

7 inch Tablet only plays shuffled songs

I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play... Has Spotify changed their policy towards 7 inch tablets? C...

  • Visitor
  • I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play....
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Andriod - Can't rearrange songs in playlist

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

  • Newbie
  • I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Volume inconsistent

No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on my desktop or laptops. Very annoying.

  • Newbie
  • No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on ...
  • user-removed
  • Not applicable
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Some songs downloading over network with option turned off.

I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving songs(in same album even) I'll get the gray download i...

  • Newbie
  • I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving son...
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes