Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1030 Views
  • 0 replies
  • 4 likes

Spotify ruined my smartphone

Hi there! I were trying to move the offline datas from Internal Storage to SD, and doing as Support: Offline music Internal Storage -> SD says, spotify just stopped and carshed every my process in use. The smartphone auto-rebooted by itself and since...

  • Newbie
  • Hi there!  I were trying to move the offline datas from Internal Storage to SD, and doing as Support: Offline music Internal Storage -> SD says, spotify just stopped and carshed ev...
  • Jon_UK
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Spotify doesn't save offline music on SD card

Hello!I'm a Spotify Premium user and recently moved from iOS to Android. I used to keep my 1GB music collection in my internal storage when I first bought my Moto G 3rd Generation but now that has become a problem. I want to occupy the internal stora...

  • Newbie
  • Hello! I'm a Spotify Premium user and recently moved from iOS to Android. I used to keep my 1GB music collection in my internal storage when I first bought my Moto G 3rd Generation but now that has ...
  • woodandrew90
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Does Spotify Music 4.4.0.1008 support Ford Applink?

My Phone is Google Nexus 5 ,but it seems Spofiy cannot work with Ford Applink , anyone has successful experience?

  • Newbie
  • My Phone is Google Nexus 5 ,but it seems Spofiy cannot work with Ford Applink , anyone has successful experience?
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Cover art missing on Spotify tracks

I made playlists with local files that aren't available on Spotify and while the album art for them doesn't show on my phone (I read it was an issue on mobile app) when I downloaded the songs to my phone the art for the albums that ARE available stop...

  • Newbie
  • I made playlists with local files that aren't available on Spotify and while the album art for them doesn't show on my phone (I read it was an issue on mobile app) when I downloaded the songs to my p...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Shows, Moments, Now are not options on my device.

My fiance who is also running Android has had the option of shows, moments, and now on her device for at least two months. I have patiently been awaiting an update that would give me these options until tonight I uninstalled and resinstalled my app h...

  • Newbie
  • My fiance who is also running Android has had the option of shows, moments, and now on her device for at least two months. I have patiently been awaiting an update that would give me these options un...
  • 488 Views
  • 0 replies
  • 0 likes
  • Moments
    NOW
    Shows
  • 488 Views
  • 0 replies
  • 0 likes

Spotify stops regularly

Has anybody resolved their issue about Spotify stopping intermittantly, for no reason? I've reverted to the desktop PC and it stills stop, say for 10 seconds every 3 or 5 minutes. I used to use RDIO and it maybe stopped once every ten days, but it's ...

  • Casual Listener
  • Has anybody resolved their issue about Spotify stopping intermittantly, for no reason? I've reverted to the desktop PC and it stills stop, say for 10 seconds every 3 or 5 minutes. I used to use RDIO ...
  • DasPeter
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

URGENT: My Spotify doesn't go online anymore

Hi, I have a huge problem getting logged in on Spotify with my Nokia N8 phone. Please tell me what to do. PS! I am a Spotify premium user. Regards,André Haave

  • Newbie
  • Hi,   I have a huge problem getting logged in on Spotify with my Nokia N8 phone. Please tell me what to do.   PS! I am a Spotify premium user.   Regards, André Haave
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

S L O W - Samsung galaxy grand prime

The application is slow and doesnt work. What van I do? Pls help!!!!

  • Visitor
  • The application is slow and doesnt work. What van I do? Pls help!!!!
  • dannygreenan500
  • Newbie
  • 1799 Views
  • 2 replies
  • 0 likes
  • Samsung galaxy grand prime
    slow
    slow sync
  • 1799 Views
  • 2 replies
  • 0 likes

Push Notification Spam

I have gone into Spotify's options and disabled EVERY possible notification tick box. I don't care about album releases, I don't care about playlists, nothing. Earlier in the week and just now today I had a push notification from Spotify informing me...

  • Roadie
  •  I have gone into Spotify's options and disabled EVERY possible notification tick box. I don't care about album releases, I don't care about playlists, nothing.     Earlier in th...
  • CH0MPA
  • Newbie
  • 4813 Views
  • 14 replies
  • 0 likes
  • Marketing
    promo
    pushnotification
  • 4813 Views
  • 14 replies
  • 0 likes

Album Art still not downloading on Android Galaxy S6 Lolipop

Please don't tell me do uninstall/reinstall as I have done this 1000 times. Album Art shows up when it once too. I alway have a connection be it Wi-Fi or Data. Every time I play a song it may show up on one or two and then the rest are history. It NE...

  • Regular
  • Please don't tell me do uninstall/reinstall as I have done this 1000 times.  Album Art shows up when it once too.  I alway have a connection be it Wi-Fi or Data.  Every time I play a s...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Songs won´t stay offline

Hi,i have a problem similar to lots of others, but it does not seem to be exact the same problem. I mark some playlists as offline, the android app downloads, all fine. As long as I do not hear offline for a while, there is no re-download. As soon as...

  • Casual Listener
  • Hi, i have a problem similar to lots of others, but it does not seem to be exact the same problem. I mark some playlists as offline, the android app downloads, all fine. As long as I do not hear off...
  • Steph_B
  • Roadie
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Bug

Every time a try to follow a radio station on spotify it doesn't allow me. And it's starting to get me angry because Its been doing this for over 6 months.

  • Casual Listener
  • Every time a try to follow a radio station on spotify it doesn't allow me. And it's starting to get me angry because Its been doing this for over 6 months.
  • Steph_B
  • Roadie
  • 520 Views
  • 3 replies
  • 0 likes
  • bug
    motorola
    please fix
  • 520 Views
  • 3 replies
  • 0 likes

Stream Only on Wifi

As an X Google play music user I am looking for the feature "Steam Only on Wifi". This way when I leave the house I don't have to remember to put Spofiy on my phone in Playback Offline mode. Any suggestion? Has anyone written any IFTTT recipes for th...

  • Newbie
  • As an X Google play music user I am looking for the feature "Steam Only on Wifi".  This way when I leave the house I don't have to remember to put Spofiy on my phone in Playback Offline mode. An...
  • 512 Views
  • 0 replies
  • 4 likes
  • 512 Views
  • 0 replies
  • 4 likes

I don't see followers.

Hey. I have a problem. I'm using this app on android. That problem: i don't see any followers (i have, my friend told me that he saw it) and i don't see users that i follow. Maybe who knows what's goin' on? Anyone?

  • Newbie
  • Hey. I have a problem. I'm using this app on android. That problem: i don't see any followers (i have, my friend told me that he saw it) and i don't see users that i follow. Maybe who knows what's go...
  • user-removed
  • Not applicable
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Spotify randomly deletes offline playlists

So I have a Moto G 3rd generation android phone running on lollipop. For some odd reason, recently, my spotify randomly deletes all my offline playlists without my permission. My offline playlists are saved on my SD card so I have to resync them ever...

  • Casual Listener
  • So I have a Moto G 3rd generation android phone running on lollipop. For some odd reason, recently, my spotify randomly deletes all my offline playlists without my permission. My offline playlists ar...
  • pbike908
  • Music Fan
  • 526 Views
  • 2 replies
  • 0 likes
  • 526 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle music on mobile device

How can I remove the shuffle play from the app It started from default but I don't want it

  • Casual Listener
  • How can I remove the shuffle play from the app  It started from default but I don't want it
  • PettiDante
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Lost playlists

I had collated an extensive playlist on Spotify, unfortunately once I logged off my account, then later reconnected on my sumsung phone. All of my music and playlists had been removed. After repeated yet pointless attempts to contact support-spotify,...

  • Visitor
  • I had collated an extensive playlist on Spotify, unfortunately once I logged off my account, then later reconnected on my sumsung phone.  All of my music and playlists had been removed.  Af...
  • user-removed
  • Not applicable
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

No Spotify for Android TV?

This is wird that Spotify dosent support the apps for Android TV when am in my living room and will lising to music. Use a Nvidia Shield TV home. Only music service some works yet is Google Play Music

  • Casual Listener
  • This is wird that Spotify dosent support the apps for Android TV when am in my living room and will lising to music.    Use a Nvidia Shield TV home. Only music service some works yet is G...
  • dscostu
  • Regular
  • 2271 Views
  • 7 replies
  • 7 likes
  • 2271 Views
  • 7 replies
  • 7 likes

Sometimes Spotify on Android keeps resetting the shuffle button position

I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players.The only problem is, I couldn't find a way to consistently reproduce it yet.How to reproduce:I select a playlist, select first song to ...

  • Newbie
  • I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players. The only problem is, I couldn't find a way to consistently reproduce it yet. How ...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Solved!! Non funziona più

Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è impossibile aggiornare il mio spotify e mantenere ...

  • Casual Listener
  • Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes