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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194408 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194408 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535586 Views

78 replies

3 likes

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  • 78 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439016 Views

565 replies

37 likes

Account
Free
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  • 565 replies
  • 37 likes

Solved!! Grrrrrr

So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, sort your **bleep** out Spotify otherwise I have no ...

Casual Listener

So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, s...

sharzbaiz2012

Casual Listener

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
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songs are playing, but no sound

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, then it works fine..until the next song. Has this hap...

Newbie

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, th...

Jclark840

Casual Listener

3596 Views

8 replies

4 likes

Web Player
  • 3596 Views
  • 8 replies
  • 4 likes

Can't connect on my andoid phone

Hello, In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly. I have buy the offer 3 mounth for 0,99€ the 31/12/2015. But the last week, I must full reset my mobilphone. Later, I've downlo...

Newbie

Hello,    In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly.  I have buy the offer 3 mounth for 0,99€ the 31/1...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
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Songs wont Continuously Play

Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.

Newbie

Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.

Musemer

Newbie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Spotify widget constantly crashes

Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) Artwork, title, artist, buttons disappear. Has anybody else had this p...

Roadie

Hello,   Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify.   The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) A...

navaira

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium > Downloads verschwinden und Songs brechen ab / Downloads disappear, songs interrupt

Spotify Version 4.5.0.820Premium AccountMobile Phone: Galaxy Note 4 / Android 5.1.1 Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download button, they are offline available after a relatively long time of d...

Casual Listener

Spotify Version 4.5.0.820 Premium Account Mobile Phone: Galaxy Note 4 / Android 5.1.1   Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download butt...

JensGeiger1972

Casual Listener

2671 Views

1 replies

0 likes

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  • 1 replies
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Manual Android download from m.spotify.com is out of date

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually download the SpotifyAndriod.apk direct. Spotify - if you are ...

Newbie

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually downl...

confiq

Newbie

7005 Views

1 replies

3 likes

  • 7005 Views
  • 1 replies
  • 3 likes

black screen when launching the app

Hello,Since the upgrade, I have a black screen when i try to launch the android app.Re install doesn't change anything.What can I do to solve the problem?Thx

Newbie

Hello, Since the upgrade, I have a black screen when i try to launch the android app. Re install doesn't change anything. What can I do to solve the problem? Thx

475 Views

0 replies

0 likes

  • 475 Views
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Browse button missing

Today i noticed the button browse its missing, does anyone know how to fix this??

Newbie

Today i noticed the button browse its missing, does anyone know how to fix this??

zaska

Casual Listener

989 Views

1 replies

3 likes

  • 989 Views
  • 1 replies
  • 3 likes

Solved!! Autostart Spotify when Headphones plugged in

Hi, I've got an HTC One M8 with Android 5.0.1.Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones?Thanks in advance

Newbie

Hi, I've got an HTC One M8 with Android 5.0.1. Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones? Thanks in advance

navaira

Roadie

15230 Views

1 replies

0 likes

  • 15230 Views
  • 1 replies
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SD card doesn't work in another device

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I should do? Sorry for my english.

Casual Listener

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I sho...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
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i've been hacked!

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be appreciated. Thanks.Stefan

Newbie

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be apprec...

CUTTING

Music Fan

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
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I pay for Spotify but keeps giving me free

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly?Sincerely,Shon Horace

Newbie

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly? Sincerely, Shon Horace

CUTTING

Music Fan

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
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Solved!! Can't Find Network (Marshmallow 6.0.1)

Nexus 5XMarshmallow 6.0.1Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that it can't find a network. Meanwhile I can use other streamin...

Casual Listener

Nexus 5X Marshmallow 6.0.1 Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that ...

RandallOfLegend

Casual Listener

950 Views

2 replies

1 likes

  • 950 Views
  • 2 replies
  • 1 likes

Samsung s5 not searching

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. Any ideas before I cancel & try elsewhere???

Newbie

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. An...

Juan

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Download extreme quality

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redownloaded. Thanks

Newbie

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redo...

Juan

Spotify Legend

1645 Views

1 replies

0 likes

  • 1645 Views
  • 1 replies
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Spotify is constantly deleting my offline tracks

Hello, I have a similar problem like this casehttps://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925 Since I have a new SD Card the music I downloaded is constantly deleting itse...

Casual Listener

Hello,   I have a similar problem like this case https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925   Since ...

Bittencourt

Spotify Star

2716 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

sound stops randomly

hi all, for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone): the music is playing fine, however after some random time when a new track starts, there is no sound, however the track k...

Casual Listener

hi all,   for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone):   the music is playing fine, however after some random...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Tracks playing No sound

Premium subscriber.Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone.Tracks play from my laptop and other linked devices.(TV, wifes phone). All volume con...

Regular

Premium subscriber. Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone. Tracks play from my laptop and...

GCS79

Regular

2013 Views

12 replies

0 likes

  • 2013 Views
  • 12 replies
  • 0 likes

Songs not adding to my list from radio stations?

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doesn't add to my list and it doesn't download like I ...

Newbie

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doe...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes