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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840047 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840047 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13654 Views
  • 1 replies
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  • 13654 Views
  • 1 replies
  • 0 likes

Spotify Songs don't stay downloaded offline

Hi, For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs. Essentially what happens is that I download 40 new songs, they work fine and are green. Then my phone is turned off or runs out of battery and when I turn my phone back o...

  • Newbie
  • Hi,   For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs.   Essentially what happens is that I download 40 new songs, they work fine and are green.  Then my...
  • Saint82270
  • Regular
  • 304 Views
  • 1 replies
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  • 304 Views
  • 1 replies
  • 0 likes

i dont have an equalizer in settings

I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like im the only one that doesnt have it i would apprec...

  • Newbie
  • I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like...
  • Daniel
  • Community Legend
  • 1182 Views
  • 2 replies
  • 0 likes
  • 1182 Views
  • 2 replies
  • 0 likes

Playlist is not sorting by title

It works but then when I back out and come back in, it goes back to its original sorting. Fml !

  • Casual Listener
  • It works but then when I back out and come back in, it goes back to its original sorting. Fml !
  • 104 Views
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  • 104 Views
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Solved!! Wiped Cache and Data, Spotify stopped working!

Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-androidNow I get a prompt saying Spotify has stopped each fifth sec...

  • Casual Listener
  • Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android ...
  • Daniel
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Spotify not running as usual....

Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded tracks either just says I need to conect then crashs

  • Newbie
  • Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded t...
  • Daniel
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Samsung S5 connection issue

Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just can't connect.Thanks!

  • Casual Listener
  • Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just...
  • mauriciolondoo
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Random stuttering

OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be helping, anyone else experiencing something similar kn...

  • Casual Listener
  • OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be hel...
  • Jordi
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

songs missing from album

Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4Any idea what I'm doing wrong?Thanks

  • Newbie
  • Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4 Any idea what I'm doing wrong? Thanks
  • dinomight
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
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Solved!! How can I search a song in my playlist?

Hi Guys, I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since I updated the latest Spotify version, previously it worked with ...

  • Casual Listener
  • Hi Guys,   I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since...
  • xWh1t3
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Getting "Failed signing in spotify" error constantly

My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app signed into my account on the phone. Any guesses? It s...

  • Newbie
  • My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app sig...
  • Daniel
  • Community Legend
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

No Local Files on Android?? Why would i use Spotify???

I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home). They show up greyed if they are on a playlist, but that's it. They won't play at all on Spotify, but will play with my Android Music Player. I...

  • Visitor
  •  I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home).  They show up greyed if they are on a playlist, but that's it.  They wo...
  • user-removed
  • Not applicable
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Playlists doesnt update anymore at cell phone

My playlists created in PC doesnt update more at cell phone, before works fine. S5 - Lollipop Thank you for any help

  • Casual Listener
  • My playlists created in PC doesnt update more at cell phone, before works fine.   S5 - Lollipop   Thank you for any help
  • Ilm10
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
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Solved!! Will Spotify eat up my data at all if I listen to songs offline?

I am joining the gym and am considering Spotify. I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify. I read the following statement from Spotify and had questions: "You can sync a maximum of 3,333 son...

  • Newbie
  • I am joining the gym and am considering Spotify.  I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify.   I read the following statement fr...
  • Daniel
  • Community Legend
  • 4600 Views
  • 2 replies
  • 0 likes
  • 4600 Views
  • 2 replies
  • 0 likes

Solved!! Deploying to Jordan; intend on using offline feature, but gone longer than 30 days

Hi All, The short and simple of the matter is this; I use Spotify Premium pretty much for all my music requirements. I used to have a lot of saved music, however I am a big fan of spotify and solely use that now. My question however is this; I'm depl...

  • Casual Listener
  • Hi All,   The short and simple of the matter is this;  I use Spotify Premium pretty much for all my music requirements. I used to have a lot of saved music, however I am a big fan of ...
  • Daniel
  • Community Legend
  • 959 Views
  • 5 replies
  • 0 likes
  • 959 Views
  • 5 replies
  • 0 likes

Shuffle not staying on

I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It's getting annoying to manually remember to press th...

  • Newbie
  • I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It'...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

High frequency buzzing noises on Htc One S

Hey,I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I already reinstalled spotify and also changed the stre...

  • Newbie
  • Hey, I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
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I know I should just be quiet, but curiosity killed the cat!

I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.

  • Casual Listener
  • I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.
  • Daniel
  • Community Legend
  • 468 Views
  • 9 replies
  • 0 likes
  • 468 Views
  • 9 replies
  • 0 likes

premium

Paying for premium but only have access to free,Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!

  • Newbie
  • Paying for premium but only have access to free, Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!
  • Daniel
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • upset
  • 227 Views
  • 1 replies
  • 0 likes

alphanumeric order in android version is different from order in desktop version

If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seems that special characters, like parentheses and the...

  • Casual Listener
  • If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seem...
  • str876
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

TRUE shuffle play

I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most listened songs in your playlist, rather than selecting any ra...

  • Newbie
  • I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most liste...
  • dinomight
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

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