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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27992 Views
  • 59 replies
  • 23 likes
  • 27992 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870487 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870487 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24765 Views
  • 3 replies
  • 0 likes
  • 24765 Views
  • 3 replies
  • 0 likes

Pagamento

minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?

  • Newbie
  • minha conta era premium, demorei a pagar e fiquei free, só que o pagamento foi efetuado e continuo sem o premium, o que faço?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

On demand playback not working

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify is updated to the latest version (v4.1.0.868, as of 11/14.) A...

  • Casual Listener
  • As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify ...
  • johndoe12
  • Casual Listener
  • 734 Views
  • 4 replies
  • 0 likes
  • 734 Views
  • 4 replies
  • 0 likes

Zenfone 2 update 2.20.40

Spotify lockscreen not working after software update a week ago. Please fix. Thanks.

  • Newbie
  • Spotify lockscreen not working after software update a week ago. Please fix. Thanks.
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Boa tarde!

Como faço pra salvar as músicas do spotify no cartão SD? Pois qndo salvo as músicas para ouvir offline, elas vão para a memória do aparelho celular e ele fica mt lento, tenho 16GB de cartão SD, mas não consigo mover os arquivos! Obg pela ajuda

  • Visitor
  • Como faço pra salvar as músicas do spotify no cartão SD? Pois qndo salvo as músicas para ouvir offline, elas vão para a memória do aparelho celular e ele fica mt lento, tenho 16GB de cartão SD, mas n...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

"Starred"-map?

I just noticed a difference between a friends mobile app and mine... I don't have a "Starred" map, and I can't find it anywhere.I have the newest version (my friend don't), but shouldn't the map be there as before? Everything else is still there..

  • Newbie
  • I just noticed a difference between a friends mobile app and mine... I don't have a "Starred" map, and I can't find it anywhere. I have the newest version (my friend don't), but shouldn't the map be...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Spotify stops running - Battery drain warning on LG G3

Hi, With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that application uses to much of the battery and the app suddenly stops work...

  • Newbie
  • Hi,   With the recent update the application received I happened to have this weird problem. While listening to music casually a warning message pops up on my LG G3 telling me that a...
  • xpo349
  • Newbie
  • 1116 Views
  • 3 replies
  • 0 likes
  • Android
    Android 5.1.1
    LG
  • 1116 Views
  • 3 replies
  • 0 likes

Bluetooth issue + crash issue (still) + shuffle issue = recent update is utterly dreadful

Samsung galaxy s6android 5.1.1 All of this since the last update and no new one anywhere to be found. Spotify still randomly crashes (stops as most seem to think but actually it's a crash and the app gets restored by the phone since the song that was...

  • Visitor
  • Samsung galaxy s6 android 5.1.1   All of this since the last update and no new one anywhere to be found.   Spotify still randomly crashes (stops as most seem to think but actually it's...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Solved!! Lyrics on Spotify Android

Is there a way to get Lyrics on the Spotify App? I used MusixMatch with Poweramp, but it doesn't seem to work with Spotify

  • Casual Listener
  • Is there a way to get Lyrics on the Spotify App? I used MusixMatch with Poweramp, but it doesn't seem to work with Spotify
  • Fleric
  • Newbie
  • 193309 Views
  • 22 replies
  • 2 likes
  • 193309 Views
  • 22 replies
  • 2 likes

Please Help Andriod Samsung Galaxy 3G mini won't connect to 3G

Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar problems have helped me.

  • Newbie
  • Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar p...
  • jean3601
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Playlist stops playing after a couple of songs

LG G4 (LG-H815)Android Version: 5.1Spotify Version: 4.1.0.868PremiumHappens in offline mode Local files synced from your computer to your android device. -> Not sure but I doubt it?

  • Newbie
  • LG G4 (LG-H815) Android Version: 5.1 Spotify Version: 4.1.0.868 Premium Happens in offline mode  Local files synced from your computer to your android device. -> Not sure but I doubt it?
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Local files not showing album art

Hello, I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve this?I've attached an example.Thanks!

  • Regular
  • Hello,   I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve th...
  • odinyp
  • Regular
  • 1962 Views
  • 9 replies
  • 0 likes
  • 1962 Views
  • 9 replies
  • 0 likes

Spotify removes offline files

I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices authorized. Please help. I have tried clearing all device...

  • Newbie
  • I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices author...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Downloaded songs don't show as downloaded

I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the bane of my existence when it comes to SD cards) and ...

  • Newbie
  • I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the b...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Remastered YEAR appears in scrobbles

Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.

  • Music Fan
  • Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.
  • 430 Views
  • 0 replies
  • 15 likes
  • 430 Views
  • 0 replies
  • 15 likes

What server does Android Spotify stream music from

Hi all,My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

  • Music Fan
  • Hi all, My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.
  • BogdanD
  • Music Fan
  • 1832 Views
  • 6 replies
  • 0 likes
  • Android
    https
    server
    stream
  • 1832 Views
  • 6 replies
  • 0 likes

sonos and andriod phone playing at the same time

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They are on the mobile network at work and I'm on my ho...

  • Newbie
  • When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They...
  • huecki73
  • Newbie
  • 665 Views
  • 4 replies
  • 0 likes
  • 665 Views
  • 4 replies
  • 0 likes

Download Error on my phone!!

Hi!I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium. I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on the phone memory - not on the SD - so it gets full quickly, ...

  • Newbie
  • Hi! I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium.  I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on ...
  • driveflanger
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Downloading...

I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs?I've only recently downloaded spotify yesterday, I'm one of those guys who like to have it downloaded n put on...

  • Newbie
  • I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs? I've only recently downloaded spotify yesterday, I'm one ...
  • driveflanger
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Offline Music disappears on restart

I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after a while they gave me steps and i tried them and no...

  • Casual Listener
  • I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

search function in android is measurably worse than ios or desktop

I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When I am offline I want to search for music in that pla...

  • Regular
  • I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When ...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes