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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6163 Views

0 replies

7 likes

  • 6163 Views
  • 0 replies
  • 7 likes

Epic collection...

Must delete songs? WTHeck, how can you have to much music, FROM A MUSIC APP? AA BIT OXYMORON, PLEASE HELP ME, OR DO I NEED TO GET ANOTHER APP, SUCH AS Rhapsody or Pandora please help

Casual Listener

Must delete songs? WTHeck, how can you have to much music, FROM A MUSIC APP? AA BIT OXYMORON, PLEASE HELP ME, OR DO I NEED TO GET ANOTHER APP, SUCH AS Rhapsody or Pandora please help

florisvaneck

Newbie

2159 Views

5 replies

13 likes

  • 2159 Views
  • 5 replies
  • 13 likes

Die Musik stoppt bei Anrufen nicht mehr

Hallo,Ich habe folgendes Problem.Und zwar stoppt die Musik beim telefonieren/ Sprachnachrichten verschicken nicht mehr.Gestern hat's noch funktioniert.Neuinstallation schon probiert.Danke schonmal !

Newbie

Hallo, Ich habe folgendes Problem. Und zwar stoppt die Musik beim telefonieren/ Sprachnachrichten verschicken nicht mehr. Gestern hat's noch funktioniert. Neuinstallation schon probiert. Danke...

11182158113

Newbie

3618 Views

1 replies

4 likes

  • 3618 Views
  • 1 replies
  • 4 likes

Solved!! no download to SD Card on Android Marshmallow

Hi, As you can guess, I use Android M (concept for Android Sony Xperia Z3 Compact) and Spotify keeps refusing to download songs to my external SD. The SD is empty (32GB) and works perfectly fine with other apps. I even filled up my internal storage t...

Regular

Hi,   As you can guess, I use Android M (concept for Android Sony Xperia Z3 Compact) and Spotify keeps refusing to download songs to my external SD. The SD is empty (32GB) and works perfectly ...

lilamend

Newbie

24797 Views

29 replies

9 likes

  • 24797 Views
  • 29 replies
  • 9 likes

Solved!! Crashing on jelly been

Where can I get previous versions for downloads? I'm experiencing crashes when I select the menu side player on fullscreen. Spotify does not provide a decent and personal support for service intended to be premium

Casual Listener

Where can I get previous versions for downloads? I'm experiencing crashes when I select the menu side player on fullscreen. Spotify does not provide a decent and personal support for service intended...

Viniciusthedim

Casual Listener

925 Views

3 replies

0 likes

Crash Android
  • 925 Views
  • 3 replies
  • 0 likes

Spotify won't open on my Samsung S5

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in my settings and deleted lots of apps to make sure ...

Newbie

Hi, I am a paying customer with Spotify premium however when I try and open it, it crashes straight away. I have tried deleting it and reinstalling but that doesn't work. I've cleared all the data in...

Nakitakopp

Regular

1648 Views

12 replies

0 likes

Crash
Samsung S5
  • 1648 Views
  • 12 replies
  • 0 likes

Chromecast Queue

When using the Chromecast with Spotify through an Android phone with a free account, the songs in the queue are lost after a advertisements plays.

Newbie

When using the Chromecast with Spotify through an Android phone with a free account, the songs in the queue are lost after a advertisements plays.

472 Views

0 replies

0 likes

  • 472 Views
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Turning off Bluetooth speaker no longer pauses music

Until the last update, when I turned off my Bluetooth speaker Spotify would automatically pause. Since the last update, the app starts playing the music through the phone rather than pausing. This change of default behavior is very annoying. Can we c...

Casual Listener

Until the last update, when I turned off my Bluetooth speaker Spotify would automatically pause. Since the last update, the app starts playing the music through the phone rather than pausing. This ch...

awwherrroooo

Casual Listener

1539 Views

2 replies

0 likes

bluetooth
device
playback
Resume Playing
  • 1539 Views
  • 2 replies
  • 0 likes

Spotify does not sync to external SD Card

Hi All, I have bought a new SD-card so I can store all my Spotify music on it. I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing directly and stores all data on my phone instead of the external SD-c...

Casual Listener

Hi All,   I have bought a new SD-card so I can store all my Spotify music on it.   I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing ...

avdmeij

Newbie

908 Views

3 replies

0 likes

external
SD-card
syn
  • 908 Views
  • 3 replies
  • 0 likes

An idea to improve spotify app

Are you accepting user ideas to get better? If you are , how can i contact with you in private?

Newbie

Are you accepting user ideas to get better? If you are , how can i contact with you in private?

kbrooksc

Community Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

How can I set a picture on a playlist?

How???? Update: You can actually add pictures to a playlist right now. Before, this wasn't the case.

Casual Listener

How????   Update:   You can actually add pictures to a playlist right now. Before, this wasn't the case.

OviiiOne

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Spotify keeps undownloading my playlists.

I have about 1000 songs on spotify and every so often spotify undownloads the playlists and i have to start again and download them again which can take all day with the internet I have. Please help otherwise i will have to switch services.

Newbie

I have about 1000 songs on spotify and every so often spotify undownloads the playlists and i have to start again and download them again which can take all day with the internet I have. Please help ...

759 Views

0 replies

0 likes

Crash
Not Available
Playlists
  • 759 Views
  • 0 replies
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charged me and still no premium

it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tried like 3 times total in like 3 hours and i got the...

Casual Listener

it never took my credit card, it said oops seems like your credit card is having a bad day....and yeah that line, and 2 days later i get charged $9.99...and you guys didint even accept my card. i tri...

driveflanger

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Música chiando ao tocar - Music Play Error

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu consigo executar normalmente, apenas em celulares an...

Casual Listener

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu c...

user-removed

Not applicable

3813 Views

6 replies

3 likes

  • 3813 Views
  • 6 replies
  • 3 likes

Need help, Spotify don't open

I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unistall, remove the SD card, restart the phone, install...

Casual Listener

I have a samsung S5, updated the last version of Spotify 4.0.0.800 but then stop working. It pop up the message "Spotify stop working" I tried some solution of the blog that says that I have to unist...

MaryS

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Downloads goes correctly to SD then switch to internal memory

Hi guys,I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD.Then I found out that additional music has been saved to internal storage without whatsoever reason.Cleared cache and started again: as b...

Newbie

Hi guys, I run spotify on my note 4. At the beginning everything looked perfect: I had my music on my external SD. Then I found out that additional music has been saved to internal storage without ...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
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[Android] Updating app changes location of offline cache

I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today. I use an external SD card for for my media storage and have Spotify save...

Newbie

I have observed the same irritating behaviour on my Android phone a number of times now when I have updated the app to the latest version, the most recent occurence being today.   I use an ext...

352 Views

0 replies

0 likes

  • 352 Views
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Android failure

Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.

Visitor

Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.

kayladay425

Casual Listener

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

bring back playlist filters

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you removed it without an explanation. Especially charging y...

Casual Listener

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you remov...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Mal funcionamiento de la aplicación

Buenos días: He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. Además de que la aplicación no carga la información, no le per...

Newbie

Buenos días:   He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. ...

Daniel

Community Legend

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes