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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

209758 Views

140 replies

10 likes

Android
autoplay
bluetooth
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  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

559378 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

462162 Views

575 replies

39 likes

Account
Free
  • 462162 Views
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Solved!! Autostart Spotify when Headphones plugged in

Hi, I've got an HTC One M8 with Android 5.0.1.Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones?Thanks in advance

Newbie

Hi, I've got an HTC One M8 with Android 5.0.1. Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones? Thanks in advance

navaira

Roadie

15264 Views

1 replies

0 likes

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SD card doesn't work in another device

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I should do? Sorry for my english.

Casual Listener

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I sho...

485 Views

0 replies

0 likes

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i've been hacked!

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be appreciated. Thanks.Stefan

Newbie

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be apprec...

CUTTING

Music Fan

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

I pay for Spotify but keeps giving me free

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly?Sincerely,Shon Horace

Newbie

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly? Sincerely, Shon Horace

CUTTING

Music Fan

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Can't Find Network (Marshmallow 6.0.1)

Nexus 5XMarshmallow 6.0.1Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that it can't find a network. Meanwhile I can use other streamin...

Casual Listener

Nexus 5X Marshmallow 6.0.1 Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that ...

RandallOfLegend

Casual Listener

989 Views

2 replies

1 likes

  • 989 Views
  • 2 replies
  • 1 likes

Samsung s5 not searching

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. Any ideas before I cancel & try elsewhere???

Newbie

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. An...

Juan

Spotify Legend

314 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Download extreme quality

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redownloaded. Thanks

Newbie

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redo...

Juan

Spotify Legend

1687 Views

1 replies

0 likes

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  • 1 replies
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Spotify is constantly deleting my offline tracks

Hello, I have a similar problem like this casehttps://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925 Since I have a new SD Card the music I downloaded is constantly deleting itse...

Casual Listener

Hello,   I have a similar problem like this case https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925   Since ...

Bittencourt

Spotify Star

2786 Views

4 replies

0 likes

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  • 4 replies
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sound stops randomly

hi all, for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone): the music is playing fine, however after some random time when a new track starts, there is no sound, however the track k...

Casual Listener

hi all,   for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone):   the music is playing fine, however after some random...

458 Views

0 replies

0 likes

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Tracks playing No sound

Premium subscriber.Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone.Tracks play from my laptop and other linked devices.(TV, wifes phone). All volume con...

Regular

Premium subscriber. Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone. Tracks play from my laptop and...

GCS79

Regular

2237 Views

12 replies

0 likes

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  • 12 replies
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Songs not adding to my list from radio stations?

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doesn't add to my list and it doesn't download like I ...

Newbie

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doe...

295 Views

0 replies

0 likes

  • 295 Views
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Cannot search

Hello - often the search section of Spotify is overly sensitive. I will start typing and it will immediately close out. I try typing slower and the same happens. This leaves me unable to search for music and stuck with the same playlists. Can someone...

Newbie

Hello - often the search section of Spotify is overly sensitive. I will start typing and it will immediately close out. I try typing slower and the same happens. This leaves me unable to search for m...

263 Views

0 replies

0 likes

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offline mode unwanted

Spotify is keeps putting me I offline mode and don't let me play music. Som times I can listen to a full song sometime only half the songs and it's eery irritating.If I go in to setting and clicks on offline mode and then online mode directly it work...

Newbie

Spotify is keeps putting me I offline mode and don't let me play music. Som times I can listen to a full song sometime only half the songs and it's eery irritating. If I go in to setting and clicks ...

Bittencourt

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
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Privacy mode

Hi How do i setup the spotify app on my android phone to never share any info to anybody? I try enable it but the next day i have to do it again... and again and again.... Getting sick of this.

Newbie

Hi   How do i setup the spotify app on my android phone to never share any info to anybody?   I try enable it but the next day i have to do it again... and again and again....   ...

Bittencourt

Spotify Star

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
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browse button missing

It's a week now that the browse function has disappeared on all my android devices. Not funny.

Newbie

It's a week now that the browse function has disappeared on all my android devices. Not funny.

stasaniac

Newbie

985 Views

1 replies

9 likes

  • 985 Views
  • 1 replies
  • 9 likes

When i save a song it downloads to my phone

When i save a song or album to my library it is downloading to my phone. It is not set to play offline but when you open the artist it shows a green arrown by each song. This has caused me to have no memory on my phone. Can i save without it download...

Casual Listener

When i save a song or album to my library it is downloading to my phone.  It is not set to play offline but when you open the artist it shows a green arrown by each song.  This has caused m...

user-removed

Not applicable

640 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify stops after activating My Album

When I activate My Albums, Spotify stops playing and stops running.After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs.I uninstalled Spotify and installed it again. After this action it works again, b...

Newbie

When I activate My Albums, Spotify stops playing and stops running. After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs. I uninstalled Spotify and ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
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Downloads a few files and then stops

Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I've got a problem with my home internet connection ...

Newbie

Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I...

399 Views

0 replies

1 likes

  • 399 Views
  • 0 replies
  • 1 likes

Music on sd card?

HeyI just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify on my sd card but it said my Device memory is full to...

Regular

Hey I just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify ...

rpittaro

Newbie

1558 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Download error

Hello! So I have a Samsung A5 with a 5.0.2 Android version and I'm premium user. When I try to download songs to have them available offline in my cellphone there's this sign: However, when I check my cellphone storage it says that the device memory ...

Newbie

Hello! So I have a Samsung A5 with a 5.0.2 Android version and I'm premium user. When I try to download songs to have them available offline in my cellphone there's this sign:    &nbs...

508 Views

0 replies

1 likes

  • 508 Views
  • 0 replies
  • 1 likes