Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and resync my playlists. About a week later whenever I...
I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and...
Gig Goer
1271 Views
9 replies
0 likes
Excuse my award and I Spotify State offered FREE From Vodafone . An annual subscription to expire on 10/2016 What should I arrive Messages From Vodafone What I Say And What can not update my spotify and keep the premium ... why? ??
Excuse my award and I Spotify State offered FREE From Vodafone . An annual subscription to expire on 10/2016 What should I arrive Messages From Vodafone What I Say And What can not update my spotify ...
Roadie
318 Views
1 replies
0 likes
I have an S5 with Android 4.4.2 rooted. I have tried everything to fix the stoppage. I reinstalled and installed older versions and still it won't stop with the sudden stop. I AM ON 4G LTE. I have seen fixes for other phones but the S5 fix is not goi...
I have an S5 with Android 4.4.2 rooted. I have tried everything to fix the stoppage. I reinstalled and installed older versions and still it won't stop with the sudden stop. I AM ON 4G LTE. I have se...
Newbie
393 Views
1 replies
0 likes
It´s been the second time now that I´ve updated my Spotify app and ALL my downloaded music was deleted. And it´s been the second time I just ran updates before I went travelling. It´s insane. How can I prevent that from happening? Especially because ...
It´s been the second time now that I´ve updated my Spotify app and ALL my downloaded music was deleted. And it´s been the second time I just ran updates before I went travelling. It´s insane. How can...
182 Views
0 replies
0 likes
I followed the instruction. Well at least i tried.i cant cancel it.But if i dont cancel they are going to make me pay for it. I dont spotify anymore. Can anybody help me?I also cant find a service centre or emailadress to subscribe. Help me please.
I followed the instruction. Well at least i tried. i cant cancel it. But if i dont cancel they are going to make me pay for it. I dont spotify anymore. Can anybody help me? I also cant find a serv...
Not applicable
296 Views
1 replies
0 likes
When logged in its says I'm on spotify free but I'm not i have been paying for premium for several months. The problem started when I lost my phone and brought a new phone and reset my old phone. But this shouldn't have caused it your go from me gett...
When logged in its says I'm on spotify free but I'm not i have been paying for premium for several months. The problem started when I lost my phone and brought a new phone and reset my old phone. But...
Not applicable
263 Views
1 replies
0 likes
I decided to do a series of updates on my Samsung Galaxy S5 a few days ago. After the updates had completed I had several issues, but particularly with snapchat and Spotify. Whenever I open the app it simply disappears, as if I press the home button ...
I decided to do a series of updates on my Samsung Galaxy S5 a few days ago. After the updates had completed I had several issues, but particularly with snapchat and Spotify. Whenever I open the app i...
Casual Listener
763 Views
7 replies
0 likes
Hi, how can I hear my music from sd card with app Spotify in my smartphone? Can I?
Hi, how can I hear my music from sd card with app Spotify in my smartphone? Can I?
Roadie
368 Views
4 replies
0 likes
i've been a premium member for about a month now. i'm using an HTC one m8, i have downloaded over 1500 songs to play offline, and as soon as i go offline, they refuse to play and the app logs me out. when i log back in, all of the songs had to re dow...
i've been a premium member for about a month now. i'm using an HTC one m8, i have downloaded over 1500 songs to play offline, and as soon as i go offline, they refuse to play and the app logs me out....
Roadie
303 Views
1 replies
0 likes
how can i connect my spotify to D-link Music Everywhere?when i tap connect in my spotify the device (D-link Music Everywhere) is invisiblei can't connect my android phone to Dlink, why? maybe dlink is not supported? Connecting Iphone to Dlink is poss...
how can i connect my spotify to D-link Music Everywhere? when i tap connect in my spotify the device (D-link Music Everywhere) is invisible i can't connect my android phone to Dlink, why? maybe dli...
Newbie
1263 Views
1 replies
5 likes
Hi there! I were trying to move the offline datas from Internal Storage to SD, and doing as Support: Offline music Internal Storage -> SD says, spotify just stopped and carshed every my process in use. The smartphone auto-rebooted by itself and since...
Hi there! I were trying to move the offline datas from Internal Storage to SD, and doing as Support: Offline music Internal Storage -> SD says, spotify just stopped and carshed ev...
Roadie
331 Views
1 replies
0 likes
Hello!I'm a Spotify Premium user and recently moved from iOS to Android. I used to keep my 1GB music collection in my internal storage when I first bought my Moto G 3rd Generation but now that has become a problem. I want to occupy the internal stora...
Hello! I'm a Spotify Premium user and recently moved from iOS to Android. I used to keep my 1GB music collection in my internal storage when I first bought my Moto G 3rd Generation but now that has ...
Roadie
422 Views
1 replies
0 likes
My Phone is Google Nexus 5 ,but it seems Spofiy cannot work with Ford Applink , anyone has successful experience?
My Phone is Google Nexus 5 ,but it seems Spofiy cannot work with Ford Applink , anyone has successful experience?
221 Views
0 replies
0 likes
I made playlists with local files that aren't available on Spotify and while the album art for them doesn't show on my phone (I read it was an issue on mobile app) when I downloaded the songs to my phone the art for the albums that ARE available stop...
I made playlists with local files that aren't available on Spotify and while the album art for them doesn't show on my phone (I read it was an issue on mobile app) when I downloaded the songs to my p...
246 Views
0 replies
0 likes
My fiance who is also running Android has had the option of shows, moments, and now on her device for at least two months. I have patiently been awaiting an update that would give me these options until tonight I uninstalled and resinstalled my app h...
My fiance who is also running Android has had the option of shows, moments, and now on her device for at least two months. I have patiently been awaiting an update that would give me these options un...
498 Views
0 replies
0 likes
Has anybody resolved their issue about Spotify stopping intermittantly, for no reason? I've reverted to the desktop PC and it stills stop, say for 10 seconds every 3 or 5 minutes. I used to use RDIO and it maybe stopped once every ten days, but it's ...
Has anybody resolved their issue about Spotify stopping intermittantly, for no reason? I've reverted to the desktop PC and it stills stop, say for 10 seconds every 3 or 5 minutes. I used to use RDIO ...
Community Legend
336 Views
3 replies
0 likes
Hi, I have a huge problem getting logged in on Spotify with my Nokia N8 phone. Please tell me what to do. PS! I am a Spotify premium user. Regards,André Haave
Hi, I have a huge problem getting logged in on Spotify with my Nokia N8 phone. Please tell me what to do. PS! I am a Spotify premium user. Regards, André Haave
312 Views
0 replies
0 likes
The application is slow and doesnt work. What van I do? Pls help!!!!
The application is slow and doesnt work. What van I do? Pls help!!!!
Newbie
1849 Views
2 replies
0 likes
I have gone into Spotify's options and disabled EVERY possible notification tick box. I don't care about album releases, I don't care about playlists, nothing. Earlier in the week and just now today I had a push notification from Spotify informing me...
I have gone into Spotify's options and disabled EVERY possible notification tick box. I don't care about album releases, I don't care about playlists, nothing. Earlier in th...
Newbie
5056 Views
14 replies
0 likes
Please don't tell me do uninstall/reinstall as I have done this 1000 times. Album Art shows up when it once too. I alway have a connection be it Wi-Fi or Data. Every time I play a song it may show up on one or two and then the rest are history. It NE...
Please don't tell me do uninstall/reinstall as I have done this 1000 times. Album Art shows up when it once too. I alway have a connection be it Wi-Fi or Data. Every time I play a s...
341 Views
0 replies
0 likes
