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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106834 Views

26 replies

3 likes

  • 106834 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216558 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216558 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570154 Views

78 replies

3 likes

  • 570154 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470055 Views

577 replies

40 likes

Account
Free
  • 470055 Views
  • 577 replies
  • 40 likes

Browse button missing

Today i noticed the button browse its missing, does anyone know how to fix this??

Newbie

Today i noticed the button browse its missing, does anyone know how to fix this??

zaska

Casual Listener

1042 Views

1 replies

3 likes

  • 1042 Views
  • 1 replies
  • 3 likes

Solved!! Autostart Spotify when Headphones plugged in

Hi, I've got an HTC One M8 with Android 5.0.1.Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones?Thanks in advance

Newbie

Hi, I've got an HTC One M8 with Android 5.0.1. Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones? Thanks in advance

navaira

Roadie

15273 Views

1 replies

0 likes

  • 15273 Views
  • 1 replies
  • 0 likes

SD card doesn't work in another device

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I should do? Sorry for my english.

Casual Listener

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I sho...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

i've been hacked!

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be appreciated. Thanks.Stefan

Newbie

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be apprec...

CUTTING

Music Fan

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

I pay for Spotify but keeps giving me free

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly?Sincerely,Shon Horace

Newbie

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly? Sincerely, Shon Horace

CUTTING

Music Fan

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Can't Find Network (Marshmallow 6.0.1)

Nexus 5XMarshmallow 6.0.1Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that it can't find a network. Meanwhile I can use other streamin...

Casual Listener

Nexus 5X Marshmallow 6.0.1 Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that ...

RandallOfLegend

Casual Listener

990 Views

2 replies

1 likes

  • 990 Views
  • 2 replies
  • 1 likes

Samsung s5 not searching

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. Any ideas before I cancel & try elsewhere???

Newbie

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. An...

Juan

Spotify Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Download extreme quality

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redownloaded. Thanks

Newbie

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redo...

Juan

Spotify Legend

1688 Views

1 replies

0 likes

  • 1688 Views
  • 1 replies
  • 0 likes

Spotify is constantly deleting my offline tracks

Hello, I have a similar problem like this casehttps://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925 Since I have a new SD Card the music I downloaded is constantly deleting itse...

Casual Listener

Hello,   I have a similar problem like this case https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925   Since ...

Bittencourt

Spotify Star

2795 Views

4 replies

0 likes

  • 2795 Views
  • 4 replies
  • 0 likes

sound stops randomly

hi all, for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone): the music is playing fine, however after some random time when a new track starts, there is no sound, however the track k...

Casual Listener

hi all,   for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone):   the music is playing fine, however after some random...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Tracks playing No sound

Premium subscriber.Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone.Tracks play from my laptop and other linked devices.(TV, wifes phone). All volume con...

Regular

Premium subscriber. Playing tracks as normal. Suddenly no sound is coming from my device (Sony Xperia Z5). The tracks are playing but no sound appears from the phone. Tracks play from my laptop and...

GCS79

Regular

2260 Views

12 replies

0 likes

  • 2260 Views
  • 12 replies
  • 0 likes

Songs not adding to my list from radio stations?

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doesn't add to my list and it doesn't download like I ...

Newbie

Songs are not adding to my list when I click add (+) while playing on a radio stream. They will add from everywhere else except on radio streams. The (+) turns into a check like it should, but it doe...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Cannot search

Hello - often the search section of Spotify is overly sensitive. I will start typing and it will immediately close out. I try typing slower and the same happens. This leaves me unable to search for music and stuck with the same playlists. Can someone...

Newbie

Hello - often the search section of Spotify is overly sensitive. I will start typing and it will immediately close out. I try typing slower and the same happens. This leaves me unable to search for m...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

offline mode unwanted

Spotify is keeps putting me I offline mode and don't let me play music. Som times I can listen to a full song sometime only half the songs and it's eery irritating.If I go in to setting and clicks on offline mode and then online mode directly it work...

Newbie

Spotify is keeps putting me I offline mode and don't let me play music. Som times I can listen to a full song sometime only half the songs and it's eery irritating. If I go in to setting and clicks ...

Bittencourt

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Privacy mode

Hi How do i setup the spotify app on my android phone to never share any info to anybody? I try enable it but the next day i have to do it again... and again and again.... Getting sick of this.

Newbie

Hi   How do i setup the spotify app on my android phone to never share any info to anybody?   I try enable it but the next day i have to do it again... and again and again....   ...

Bittencourt

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

browse button missing

It's a week now that the browse function has disappeared on all my android devices. Not funny.

Newbie

It's a week now that the browse function has disappeared on all my android devices. Not funny.

stasaniac

Newbie

1001 Views

1 replies

9 likes

  • 1001 Views
  • 1 replies
  • 9 likes

When i save a song it downloads to my phone

When i save a song or album to my library it is downloading to my phone. It is not set to play offline but when you open the artist it shows a green arrown by each song. This has caused me to have no memory on my phone. Can i save without it download...

Casual Listener

When i save a song or album to my library it is downloading to my phone.  It is not set to play offline but when you open the artist it shows a green arrown by each song.  This has caused m...

user-removed

Not applicable

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Spotify stops after activating My Album

When I activate My Albums, Spotify stops playing and stops running.After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs.I uninstalled Spotify and installed it again. After this action it works again, b...

Newbie

When I activate My Albums, Spotify stops playing and stops running. After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs. I uninstalled Spotify and ...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Downloads a few files and then stops

Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I've got a problem with my home internet connection ...

Newbie

Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I...

404 Views

0 replies

1 likes

  • 404 Views
  • 0 replies
  • 1 likes

Music on sd card?

HeyI just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify on my sd card but it said my Device memory is full to...

Regular

Hey I just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify ...

rpittaro

Newbie

1584 Views

10 replies

0 likes

  • 1584 Views
  • 10 replies
  • 0 likes