Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32497 Views
  • 62 replies
  • 25 likes
  • 32497 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872638 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872638 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25210 Views
  • 3 replies
  • 0 likes
  • 25210 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Android app crashing, update long overdue

Just sent this to Spotify, if I get a response I will share it here. If you are having problems with the Android app as well, and are surprised/annoyed by the lack of information from Spotify, please reply and make yourself heard. The more people com...

  • Roadie
  • Just sent this to Spotify, if I get a response I will share it here. If you are having problems with the Android app as well, and are surprised/annoyed by the lack of information from Spotify, please...
  • steviaxx1
  • Regular
  • 17157 Views
  • 92 replies
  • 21 likes
  • 17157 Views
  • 92 replies
  • 21 likes

App crashes every time I open it, have uninstalled and reinstalled multiple times - help!

Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what went wrong. Any help would be appreciated!

  • Casual Listener
  • Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what wen...
  • steviaxx1
  • Regular
  • 1159 Views
  • 4 replies
  • 3 likes
  • crashing
  • 1159 Views
  • 4 replies
  • 3 likes

Playlist on PC not Syncing New Songs from Phone

I just ran into the issue yesterday where I used my phone app to add a bunch of songs to my large playlist. The songs show up on the playlist on my phone, but no matter how many attempts I make, they will not show up on the same playlist on my PC. I ...

  • Casual Listener
  • I just ran into the issue yesterday where I used my phone app to add a bunch of songs to my large playlist. The songs show up on the playlist on my phone, but no matter how many attempts I make, they...
  • 113188090
  • Newbie
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

downloads dissapear and must redownload daily

Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.

  • Casual Listener
  • Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.
  • jean3601
  • Community Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Solved!! Spotify downloads everything again...

Hello!So, I have a huge playlist I keep available for offline at all times, it's 600 songs +.Over the time, I've downloaded all of the songs. However, today I accidentely pressed "pause download" (or similar, I don't know what it is called in English...

  • Casual Listener
  • Hello! So, I have a huge playlist I keep available for offline at all times, it's 600 songs +. Over the time, I've downloaded all of the songs.   However, today I accidentely pressed "pause ...
  • jean3601
  • Community Legend
  • 2241 Views
  • 3 replies
  • 0 likes
  • 2241 Views
  • 3 replies
  • 0 likes

Spotify uses too much mobile data.

So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don't even use Spotify that much. The only solution i ...

  • Casual Listener
  • So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don...
  • captainbikke
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

LIsten to different music on different devices

Hey, Is there an EASY way to listen to different albums on different devices (not at the same time)? On my work computer I want to listen to one album, but when I go home/ to lunch etc. I want to (continue to) listen to a different one on my phone.

  • Casual Listener
  • Hey,   Is there an EASY way to listen to different albums on different devices (not at the same time)? On my work computer I want to listen to one album, but when I go home/ to lunch etc. I wa...
  • skow00
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Installation location

Hello, Currently I am facing a very common issue: I've downloaded Spotify and cannot get it to install on my SD card. I have looked on several forums to try resolve this and I've tried the following: -Formatting the SD card-Clearing cache, erasing da...

  • Newbie
  • Hello,   Currently I am facing a very common issue: I've downloaded Spotify and cannot get it to install on my SD card. I have looked on several forums to try resolve this and I've tried the f...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Lost everything on my phone

Lost everything on my phone, is there anyway to get my songs loaded back on my phone without doing them 1 at a time... Please Help

  • Newbie
  • Lost everything on my phone, is there anyway to get my songs loaded back on my phone without doing them 1 at a time... Please Help
  • ElLucioVpe
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't sync local music to my mobile

I've done what all the guides say to be on the same network and then put the local song in a playlist and then set the playlist to "Available Offline" but when I do this with a playlist only containing local songs a grey arrow appears next to the pla...

  • Newbie
  • I've done what all the guides say to be on the same network and then put the local song in a playlist and then set the playlist to "Available Offline" but when I do this with a playlist only containi...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

massive background data & stalling & false 'no internet connection'

Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. therefore i am losing twice as much of my allotted d...

  • Regular
  • Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. t...
  • moonh8sun
  • Regular
  • 475 Views
  • 3 replies
  • 0 likes
  • background data
  • 475 Views
  • 3 replies
  • 0 likes

Android Spotify SD Card. Tried searching, please help :)

Hey guys. Im having a hard time with my new phone. Its a Huaweii, so i dont expect much of it xD haha, but im really hoping to get spotify to work with it. Its a Y8 if that mattersAnyways. Ive googled about this and i see that a lot of people have ha...

  • Regular
  • Hey guys. Im having a hard time with my new phone. Its a Huaweii, so i dont expect much of it xD haha, but im really hoping to get spotify to work with it. Its a Y8 if that matters Anyways. Ive go...
  • betterdayzzz
  • Regular
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Spotify plays on loudspeaker immediately after a phone call

Hi all, I recently upgraded to an Xperia Z5. Whenever I play spotify on my PC, and I get a call on my phone... as soon as I hang up, Spotify then automatically plays via my mobile on loud speaker. Pretty embarrassing in a Management Consulting office...

  • Newbie
  • Hi all,   I recently upgraded to an Xperia Z5. Whenever I play spotify on my PC, and I get a call on my phone... as soon as I hang up, Spotify then automatically plays via my mobile on loud sp...
  • TjPalm
  • Newbie
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

suggested songs

I have been using Spotify for awhile, and know that a playlist with less than 12 songs, or one dominant with one artist will have suggested songs for variety. However I have an 80+ song playlist, with 25-30+ artists. I was wondering if the amount of ...

  • Casual Listener
  • I have been using Spotify for awhile, and know that a playlist with less than 12 songs, or one dominant with one artist will have suggested songs for variety. However I have an 80+ song playlist, wit...
  • Sencer199
  • Casual Listener
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Premium for 3 mouths, Unsubscribed, then re-subscribed later , Still 'Premium', not working

So! On the 01/12/2015, I paid for Spotifys speical deal ' 3 Months for 99c' , Immediately afterwards, I unsubscribbed because i didn't want to be charged 10.99 when my sub was still going to work, just perventing further payments from being taken out...

  • Newbie
  • So! On the  01/12/2015, I paid for Spotifys speical deal ' 3 Months for 99c' , Immediately afterwards, I unsubscribbed because i didn't want to be charged 10.99 when my sub was still g...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Solved!! Deleted saved songs, question about restoring them.

So I accidentally removed all my saved songs from Spotify and the undo feature didn't recover them. I've contacted spotify and I don't think they're able to restore them. I have most of the songs (350/400) saved on an old device that's offline. The o...

  • Regular
  • So I accidentally removed all my saved songs from Spotify and the undo feature didn't recover them. I've contacted spotify and I don't think they're able to restore them. I have most of the songs (35...
  • devmetal23
  • Regular
  • 1915 Views
  • 4 replies
  • 0 likes
  • 1915 Views
  • 4 replies
  • 0 likes

LastFm issue with Samsung

Hi everybody, sometimes when I scrobble a song through my Spotify app on my phone all songs are scrobbled ( although it takes them a few hours to appear on my profile as scrobbled), but sometimes an entire album I had planned on listening is not scro...

  • Music Fan
  • Hi everybody, sometimes when I scrobble a song through my Spotify app on my phone all songs are scrobbled ( although it takes them a few hours to appear on my profile as scrobbled), but sometimes an ...
  • ajaxStardust
  • Newbie
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

Inserting my SD card into a new device

Hi. I bought a new cellphone and I have all my Spotify data saved on the SD card of my actual cellphone. If I insert the SD card into my new device, the app will reconize the downloaded data or I need to download it all again?Thank you for your atten...

  • Casual Listener
  • Hi.   I bought a new cellphone and I have all my Spotify data saved on the SD card of my actual cellphone. If I insert the SD card into my new device, the app will reconize the downlo...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Spotify stopped streaming over T-Mobile 4G Sony Experia phone

I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, clearing the cached data etc. It is still showing as no i...

  • Casual Listener
  • I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, cleari...
  • alina0805
  • Casual Listener
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

[Android][Other] DANGEROUS visual commercials while using navigation/gps/google maps

Hi, I just wanted to say how dangerous it is to be forcing the user to watch an ad while they are driving/navigating. Not only are you not suppose to watch an type of video while you are driving, but to have an ad force the user to watch it while the...

  • Casual Listener
  • Hi,   I just wanted to say how dangerous it is to be forcing the user to watch an ad while they are driving/navigating. Not only are you not suppose to watch an type of video while you are dri...
  • vkeschru
  • Casual Listener
  • 338 Views
  • 3 replies
  • 1 likes
  • Android
    Other
  • 338 Views
  • 3 replies
  • 1 likes