Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5392 Views

0 replies

6 likes

  • 5392 Views
  • 0 replies
  • 6 likes

Solved!! Unable to open spotify on my Samsung S5 since the last update.

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I ...

Visitor

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with ...

pm83

Casual Listener

854 Views

4 replies

0 likes

  • 854 Views
  • 4 replies
  • 0 likes

Spotify no longer working with Ford Sync.

Hi all, After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spotify app fails to switch into this mode (switches the UI to t...

Casual Listener

Hi all,   After the recent wave of Spotify updates I've found that it now fails to function right with my Ford in-car SYNC system. The system detects the app on my phone, I launch but the Spot...

678 Views

0 replies

1 likes

  • 678 Views
  • 0 replies
  • 1 likes

Solved!! Playback "stops" after one song

Hi, i'm using Spotify Music 3.9.0.965 on a Sony Xperia Z5 Compact. When I play a song (doesn't matter if online or offline), the playback stops at the end of the song. But the play buttons is still a break sign. It has no impact pushing the play/brea...

Casual Listener

Hi,   i'm using Spotify Music 3.9.0.965 on a Sony Xperia Z5 Compact. When I play a song (doesn't matter if online or offline), the playback stops at the end of the song. But the play buttons i...

elisabel79

Casual Listener

4930 Views

8 replies

0 likes

  • 4930 Views
  • 8 replies
  • 0 likes

Spotify

My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears

Newbie

My songs are saved in the sd card, but when i try to listen to music in the app, the app shows that there isn't musics saved, and i have to save always that this appears

Nico

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

My 30-day premium trial is expired, but I still have my premium?

My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I tried to log out and and remove the app, but it did...

Newbie

My premium expired last Oct 21. I noticed that my account is not in basic and and it's still updating my music until now. I was really concerned about it because I might end up in a bad situation. I ...

Daniel

Community Legend

1334 Views

1 replies

0 likes

  • 1334 Views
  • 1 replies
  • 0 likes

Chromecast Help Android! Please help

Hi, I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my phone, click on Devices Available and my TV isn't listed....so ...

Casual Listener

Hi,   I'm told I can Chromecast from my Android phone to my Andriod TV.....I use Chromecast from my phone to TV with other applications, so I know it works, However.....I use the App on my pho...

Jondroids

Music Fan

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

problem with my account and Facebook

I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall.... Now my Spotify profile appear in his Facebook nam...

Newbie

I have Spotify for sometime ago. My problem is that I always login with my user name and password... but the other day I borrowed my device to my friend to check out something in his Facebook wall......

MichaelW

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Lock screen buttons

Hi, I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to the same song one more time. I would like a previous button too.

Casual Listener

Hi,   I love using Spotify on android but there are one thing that frustrate me, there are buttons for pause/play and next song but what about previous song if i want to listen to th...

Daniel

Community Legend

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes

Won't Connect to Chromecast v1

Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router, and phone. Note 3. Still not working, Spotify rad...

Music Fan

Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router...

Daniel

Community Legend

1461 Views

2 replies

0 likes

Chromecast Android
  • 1461 Views
  • 2 replies
  • 0 likes

Cannot log in on app

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log into it. Whenever I hit log in through Facebook it sa...

Casual Listener

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log in...

Daniel

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Music

All my music is gone!!

Newbie

All my music is gone!!

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

The autumn offering

All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?

Newbie

All the sudden I can't listen to the autumn offering they are still on Spotify but I can't get to their music, why?

Daniel

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Diana Krall song won't play

Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?

Casual Listener

Walk On By the Diana Krall doesn't work....the rest of the album does...what gives?

johnnyversaille

Casual Listener

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

No puedo accesar nuevamente a mi suscripciòn en Premium

En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han podido arreglar en atenciòn a clientes. Me dijeron un...

Newbie

En un plan con Movistar tengo S Premium gratis y lo habìa tenido en mi cel anterior (un Sony), pero me lo robaron y comprè otro cel (Alcatel) y ya no puedo entrar a mi cuenta Premium. No me lo han po...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Music information in my car

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song and allowing me to change songs. I do not know what h...

Casual Listener

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song an...

javargasp10

Casual Listener

941 Views

6 replies

0 likes

  • 941 Views
  • 6 replies
  • 0 likes

SPOTIFY CAN'T BE DOWNLOADED ONTO SAMSUNG GALAXY S6

I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy s6 can't download spotify??

Newbie

I just switched from an iPhone 5c to a samsung galaxy s6 and I can't download spotify!! It says that the app is uncompatible with my device. What?! Does this mean that everyone with a samsung galaxy ...

azadjoy

Newbie

5601 Views

2 replies

0 likes

Samsung galaxy s6 problem download
  • 5601 Views
  • 2 replies
  • 0 likes

Next song does not play on Sony z5 compaqt

Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone

Newbie

Have saved playlist to phone and using mobile data as well but Spotify will only play one song then stops and will not play next song works fine on my android tablet but not on my phone

Shaunmcgrath-gb

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets stuck on loading screen.

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. It wount display any tracks I have sto...

Casual Listener

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my ow...

Eni

Moderator

19546 Views

4 replies

0 likes

  • 19546 Views
  • 4 replies
  • 0 likes

why free?

i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?

Casual Listener

i want to use my premium account to my new phone bec i broke the previous one, but spotify is giving me an option to go on premium again? why?

Daniel

Community Legend

450 Views

3 replies

0 likes

  • 450 Views
  • 3 replies
  • 0 likes