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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27707 Views
  • 59 replies
  • 23 likes
  • 27707 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870369 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870369 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24736 Views
  • 3 replies
  • 0 likes
  • 24736 Views
  • 3 replies
  • 0 likes

Ayudaaa urgeee

Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer

  • Newbie
  • Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer
  • driveflanger
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Ayudaaaa
  • 422 Views
  • 1 replies
  • 0 likes

Spotify app randomly stops playing

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2.I always stream my Spotify music (premium account) with my wifi at home which is very stable. After more than one year with no problems since a few weeks Spotify is f...

  • Casual Listener
  • I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2. I always stream my Spotify music (premium account) with my wifi at home which is very stable.   After more...
  • mconline
  • Newbie
  • 1185 Views
  • 2 replies
  • 0 likes
  • Android 4.4.2
    interrupted
    random stop
    stops playing
    wifi
  • 1185 Views
  • 2 replies
  • 0 likes

Keeps stopping every few songs....Sometimes

So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song showing and when I hit the next button it changes cover art ...

  • Newbie
  • So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song show...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

sporify does not work anymore after Android update

I just updated the Android OS to ver. 5.0 and now spotify does not work anymore.It tries to start but after some second of nothing it crash.Does anyone had the same problem?How did you solve it?

  • Newbie
  • I just updated the Android OS to ver. 5.0 and now spotify does not work anymore. It tries to start but after some second of nothing it crash. Does anyone had the same problem? How did you solve it?
  • Nico
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Android update crashes
  • 415 Views
  • 1 replies
  • 0 likes

Stuttering playback through bluetooth speaker.

Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all pleasant.How can I fix this?

  • Newbie
  • Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all ple...
  • 353 Views
  • 0 replies
  • 1 likes
  • 353 Views
  • 0 replies
  • 1 likes

android auto not muting/pausing

Hello all,Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts message or text the spotify doesn't pause or reduce ...

  • Newbie
  • Hello all, Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Long titles hard to read on mobile phones

On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: "Christmas Oratorio, BMW 248: Part X, X, Rezi... / A...

  • Casual Listener
  • On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: ...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Connect facebook account

I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected.In spotify web player I can connect and non application.What can be, how to solve?

  • Casual Listener
  • I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected. In spotify web player I can connect and non application. What c...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

I have to go online to continue playing offline playlist

Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. This in spite of Spotify not having been online sinc...

  • Newbie
  • Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. T...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Se realizo el pago pero mi cuenta no sirve

Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: como no pudimos tomar tu pago, hemos puesto tu suscr...

  • Newbie
  • Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: c...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Songs cut out in the middle and stop playing

When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct one is shown. The song that was playing is now bac...

  • Casual Listener
  • When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct...
  • Who_r_u_ppl
  • Casual Listener
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Problemas na Assinatura Premiun

olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sabe me dizer se a minha assinatura foi cancelada aut...

  • Newbie
  • olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sa...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

  • Newbie
  • I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...
  • Brandanweeks
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

canciones sin reproducir

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

  • Newbie
  • Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

help

i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phone, any one know how this is done? thanks in advance

  • Newbie
  • i have been using spotify on my andrroid phone, my phones memory is full, ive just bought a new laptop and i want to save all of my music from spotify on that, then delete all the tracks from my phon...
  • user-removed
  • Not applicable
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

"Connecting to Spotify" keeps displaying on Dolphin Browser

Hi, On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried deleting cache and history but no improvement. It does not matter if I u...

  • Music Fan
  • Hi,   On my PC with Chrome the Web Player runs instantly but on my Android phone with Dolphin it keeps saying "Connecting to Spotify". Adobe Flash is installed and I've also tried de...
  • 587 Views
  • 0 replies
  • 0 likes
  • 587 Views
  • 0 replies
  • 0 likes

Solved!! Offline Sync Fail! Download Error

Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track limit. When I try to add a song for offline mode it ...

  • Casual Listener
  • Hi, I've been using Spotify happily for a while on my android phone but now it refuses to download any more songs for offline play. It's downloaded a few tracks OK but no way reached the 3333 track l...
  • xadiq
  • Newbie
  • 1635 Views
  • 2 replies
  • 0 likes
  • 1635 Views
  • 2 replies
  • 0 likes

Spotify deletes offline music reguarly

Hey guys, Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. So ive set up my music to download via wifi so i can play it ...

  • Newbie
  • Hey guys,   Been having this problem for several weeks now and its starting to do my head in. I think if it continues ill just end my premium account as there is no real point in keeping it. ...
  • enneking1996
  • Newbie
  • 415 Views
  • 1 replies
  • 0 likes
  • Deleting
    Premium
  • 415 Views
  • 1 replies
  • 0 likes

Cheomecasting skipping skips

Hi Sorry for the confusing title. I just experienced the following small inconcistency using the android app together with a Chromecast Audio on a Samsung S6 Edge. 1. Select a song to play in the android app - music plays from phone2. Select the chro...

  • Newbie
  • Hi   Sorry for the confusing title.   I just experienced the following small inconcistency using the android app together with a Chromecast Audio on a Samsung S6 Edge.   1. Selec...
  • 392 Views
  • 0 replies
  • 0 likes
  • skip back
  • 392 Views
  • 0 replies
  • 0 likes

Spotify stops playing music ever 2 or 3 minutes

I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutively without stopping playback. This occurs on both d...

  • Casual Listener
  • I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutive...
  • WarAngelos
  • Newbie
  • 797 Views
  • 1 replies
  • 1 likes
  • 797 Views
  • 1 replies
  • 1 likes