Spotify freeze - Lost offline data on restart

[Blutarsky]

This is the third time the problem arises, and I am furious 😐

For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through USB cable?Certainly faster!) downloading 11GB of offline music to a Samsung Galaxy S2.

Once done, on unknown circumstances, while using the app it will freeze (busy green circle rotating) requiring a phone reboot to unlock the app.

Upon restart the magic occurs: possible data corruption somewhere, Spotify acts if was just installed, need to configure username, password from scratch, no more offline data on the phone (storage has free space).

Congrats! What the hell is doing Spotify app on crash? Struggling to connect somewhere? Whatever it is, why data should be cleared from phone? Couldn’t Spotify app just scan offline folders on restart/reconfiguration, WITHOUT wiping everything? Maybe users could be prompted to choose to recover data found on the phone OR reset/wipe?

Please fix this as soon as possible and try to release reliable versions in the future!

[kbrooksc]

Hey! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!

[Blutarsky]

Already tried this. Also tested on a freshly factory reset phone. Same ill behaviour

[Blutarsky]

This is a screenshot for the app when hanged

Facts:

- In my opinion Spotify hangs on very slow data connections (EDGE). In this case the app will struggle to communicate with Spotify's servers, hanging in a never-ending loop state.

- the app was running in offline mode, so the question is why should Spotify try to communicate in offline mode?

- as a result a phone restart is required and as the app is in a hang state, data corruption will occur.

- for a quick and dirty solution, Spotify app should simply prompt user on restart, if the configuration seems damaged.

- Spotify app should ALWAYS keep a previously saved config, handy to use if data corruption occurs. This could be done automatically on app initialization/start. 

[Blutarsky]

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy SII International

Device’s Operating System

Cyanogen Mod - Andorid v. 4.4.4

What type of account do you have?

Premium

Space left on your device

RAM; 423MB out of 800

Space left on your SD card (if applicable)

1 GB before crash, 11GB after crash (Spotify wiped out all offline data once reconfigured, roughly 10GB)

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

CyanogenMod v 11-20140804-snapshot-m9-i9100

Did you set your external SD card as storage location?

 No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Don't know

If you said "No", when does the issue not occur?

Don't know

My mobile Spotify version

1.3.0.423

My desktop Spotify version (if applicable)

0.9.12.10

My mobile provider and country

Vodafone - Italy

My username

RixNox

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

[jorgearroba]

Same issue.

Frustrating.