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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111345 Views

26 replies

3 likes

  • 111345 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223956 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223956 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581226 Views

79 replies

3 likes

  • 581226 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478492 Views

577 replies

40 likes

Account
Free
  • 478492 Views
  • 577 replies
  • 40 likes

Song no avaible in regon but it was earlier...

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play these are no longer available in my region ? ! ........

Newbie

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play t...

MattSuda

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

When I go on spotify it doesn't load featured playlists.

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

Casual Listener

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

MattSuda

Spotify Star

970 Views

5 replies

0 likes

  • 970 Views
  • 5 replies
  • 0 likes

Download not working - "turn on 2g/3g" message

Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC phone is connected to the Internet via USB and the Laptop's Inter...

Newbie

Hey guys,   My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC pho...

Daniel

Community Legend

762 Views

1 replies

0 likes

  • 762 Views
  • 1 replies
  • 0 likes

App Spotify não carrega se não tiver sinal de internet.

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho conectividade com a internet el...

Regular

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei ...

Daniel

Community Legend

1458 Views

6 replies

0 likes

  • 1458 Views
  • 6 replies
  • 0 likes

Anroid App Closed (Minimized) But Still Plays Music

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also manage what it's being played with another device using the 'c...

Casual Listener

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also m...

mtsaraniti

Casual Listener

2772 Views

4 replies

0 likes

  • 2772 Views
  • 4 replies
  • 0 likes

Solved!! [1.9.0.1273] Three problems with followed artists

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists: 1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but according to me and to the Windows app, I should see there the followed ar...

Regular

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists:   1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but ac...

Ev3ts

Regular

876 Views

2 replies

0 likes

  • 876 Views
  • 2 replies
  • 0 likes

Solved!! why does playlist need downloading after album?

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too would have thought this should happen automatically. I'm using the app on a htc m8 run...

Visitor

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too 😕 would have thought this shoul...

user-removed

Not applicable

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Android Offline playlists- Three or More Device error, despite removing them all

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices synced at any one time. This device will therefore be d...

Newbie

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices ...

Daniel

Community Legend

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Notification on notification bar disappears

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr. When I start playing, I have page Spotify notification of current song playing. After some time the notification disappears. Do not know why, i...

Community Legend

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr.  When I start playing,  I have page Spotify notification of current song playi...

camillo75

Community Legend

3072 Views

2 replies

1 likes

  • 3072 Views
  • 2 replies
  • 1 likes

downloaded music

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my laptop aswell.

Visitor

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my la...

Daniel

Community Legend

564 Views

3 replies

0 likes

  • 564 Views
  • 3 replies
  • 0 likes

offline mode problems

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a green arrow next to them). But when Im not connected to ...

Newbie

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a g...

Daniel

Community Legend

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Does the app need to be active in order to sync?

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message appears again. I would expect Spotify to sync if it...

Casual Listener

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message ...

Daniel

Community Legend

531 Views

2 replies

0 likes

  • 531 Views
  • 2 replies
  • 0 likes

Galaxy S3 equalizer

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Regular

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Daniel

Community Legend

988 Views

3 replies

0 likes

  • 988 Views
  • 3 replies
  • 0 likes

spotify vodafone

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositivo ma io ho attivato la connessione dati solo ke nu...

Newbie

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositi...

Daniel

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Turn off sync and play Spotify from computer only

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery. How can I get it to just play from my computer, rather than using the app on my Samsung Galaxy SIII?

Newbie

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery.  How can I get it to just play from my computer, rather than...

Daniel

Community Legend

1201 Views

1 replies

0 likes

  • 1201 Views
  • 1 replies
  • 0 likes

APP laungage

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app display mandarin. Regards Moses

Newbie

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app d...

Daniel

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Android APP error

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la app. Para obtener mejores resultados, debes reinsta...

Newbie

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la ...

Daniel

Community Legend

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

spotify automatically changeses songs and automatically starts playing

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my phone during my commute to and from work and at the g...

Regular

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my ph...

Daniel

Community Legend

560 Views

2 replies

0 likes

  • 560 Views
  • 2 replies
  • 0 likes

problems with spotify

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one when I have about 10 GB of space left? My device is no...

Newbie

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one whe...

Daniel

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

LG G3 No UI

=== START OF TEMPLATE === Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing What are the steps you took to get to the error/issue? Reinstalled spotify What I expected to happen I expect spotify ...

Newbie

 === START OF TEMPLATE ===   Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing   What are the steps you took to get to...

Daniel

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes