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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6261 Views

0 replies

7 likes

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Solved!! spotify wont play any songs on mobile

Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going online and playing and also reinstalling Spotify.Ev...

Regular

Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going ...

Lilyanaglz

Newbie

2976 Views

16 replies

0 likes

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Solved!! EQUALIZER

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add that phone to the list!

Regular

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add...

Daniel

Community Legend

10385 Views

6 replies

0 likes

Android 4.4
Equalizer
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Umusic add

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

Newbie

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

kbrooksc

Community Legend

301 Views

1 replies

0 likes

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  • 0 likes

Spotify get stuck and reboots my phone.

Hey!I'm having this annoying problem a couple months ago, when I'm using spotify in speaker mode on my Xperia L the app gets stuck until it reboots my phone, it happens as many times as possible among the first 3 hours of use in the morning when im j...

Regular

Hey! I'm having this annoying problem a couple months ago, when I'm using spotify in speaker mode on my Xperia L the app gets stuck until it reboots my phone, it happens as many times as possible am...

josemebius

Regular

1559 Views

4 replies

0 likes

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  • 0 likes

Equaliser apps not working

For some reason, neither android music fx or equalizer app are working.Using a Samsung s4. Tried adapt sound setting with music unchecked, reinstalling equalizer, to no avail.When you set it to android equaliser, you can play with the equaliser slide...

Casual Listener

For some reason, neither android music fx or equalizer app are working. Using a Samsung s4. Tried adapt sound setting with music unchecked, reinstalling equalizer, to no avail. When you set it to a...

Peter__

Community Legend

747 Views

1 replies

0 likes

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Local Files do not show in my Samsung S5

Hey!I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorites and other playlists... please someone?

Newbie

Hey! I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorit...

Rodrigo

Community Legend

662 Views

2 replies

0 likes

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My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

Visitor

Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...

user-removed

Not applicable

982 Views

12 replies

0 likes

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  • 12 replies
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Spotify closes randomly (out of memory?)

I have Spotify on a Moto G running Android 4.4.4. If I leave it playing on the background, it will suddenly quit. There isn't error message, it simply vanishes and has to be restarted. This usually happens when I'm using another app in foreground, it...

Regular

I have Spotify on a Moto G running Android 4.4.4.   If I leave it playing on the background, it will suddenly quit. There isn't error message, it simply vanishes and has to be restarted.&nbs...

Daniel

Community Legend

4796 Views

11 replies

0 likes

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Local Files wont download to APP

I am unable to download local files to the playlists on my app on my Andriod phone. The tracks just say "Track not available" both in offline and online mode. My device will not show up on the spotify on my desktop even though we are connected to the...

Casual Listener

I am unable to download local files to the playlists on my app on my Andriod phone.  The tracks just say "Track not available" both in offline and online mode.  My device will not show up o...

robinelinor

Casual Listener

425 Views

2 replies

0 likes

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Tablet version won't let me choose the songs

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just fine. I tried uninstalling and installing again bu...

Visitor

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just...

user-removed

Not applicable

982 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Everytime... Won't fit.

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song won't fit...

Newbie

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song w...

user-removed

Not applicable

305 Views

1 replies

0 likes

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Solved!! So where's the magic

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your presented with a context menu... Am I missing something h...

Gig Goer

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your pres...

user-removed

Not applicable

679 Views

3 replies

0 likes

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Spotify now thinks I am in the US, and won't let me change my country...

OKSo I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared the cache and data for the app. I then tried to log in ag...

Casual Listener

OK So I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared th...

Daniel

Community Legend

1161 Views

3 replies

0 likes

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Multiple Bugs

Xperia Z1, all software (Android and Spotify) at latest version. Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one in the list. Later, it'll just turn up again. No idea what changes i...

Newbie

Xperia Z1, all software (Android and Spotify) at latest version.   Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one i...

ahvenan

Music Fan

418 Views

1 replies

1 likes

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Gives me premium, starts downloading then puts me back on free then repeats?

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits downloading my music. Then it decides that I actually d...

Newbie

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits down...

Daniel

Community Legend

278 Views

1 replies

0 likes

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Solved!! LG G2 w/ KitKat - No playlists appear or load...

Good evening all, I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in the mobile app. Even having the link shared to me doesn't load anyt...

Visitor

Good evening all,   I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in t...

user-removed

Not applicable

844 Views

4 replies

0 likes

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  • 4 replies
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Playlists deleted randomly

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried making it available in offline mode, tried force stoppi...

Newbie

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried maki...

Daniel

Community Legend

1365 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Unable to browse playlists

So everything was working just fine ever since I became a premium user (a few months now). Well I was trying to download 3 playlists so I could listen offline. Got the error that said not enough space, came on here, and figured it was trying to insta...

Casual Listener

So everything was working just fine ever since I became a premium user (a few months now).  Well I was trying to download 3 playlists so I could listen offline.  Got the error that said not...

Daniel

Community Legend

374 Views

1 replies

1 likes

  • 374 Views
  • 1 replies
  • 1 likes

More than 5 'Popular' songs from an Artist?

Is there any way to expand on the popular list in Android? Possibly even view a list of all songs by an artist? Having to go into albums, or re-search by song name (especially if you aren't sure of it) is quite annoying.

Newbie

Is there any way to expand on the popular list in Android? Possibly even view a list of all songs by an artist? Having to go into albums, or re-search by song name (especially if you aren't sure of i...

user-removed

Not applicable

3741 Views

4 replies

6 likes

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Own music not able to play with Spotify Connect

Hi, Today (as any regular day) i was using spotify with the connect feature to stream music to my Gramofon. I have several albums on my computer which i couldn't find on Spotify so i created a playlist and synced the music to my HTC One. After the sy...

Newbie

Hi, Today (as any regular day) i was using spotify with the connect feature to stream music to my Gramofon. I have several albums on my computer which i couldn't find on Spotify so i created a...

Peter__

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes