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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Suggested songs causing problems.

I have encountered a new problem with Spotify on my G2 over the last couple of days. When a song from my playlist finishes playing, the app goes silent. I pick up the phone when I can (I'm driving) and look at the app. In place of the banner showing ...

  • Casual Listener
  • I have encountered a new problem with Spotify on my G2 over the last couple of days.   When a song from my playlist finishes playing, the app goes silent.  I pick up the phone when I ca...
  • Zookster2
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Android Xperia P

Tengo un problema con Android. Cuento con la versión Premium. Cuando lo conecto a través de Android, a la tercera canción me desconecta el wifi y spotify se para. ¿Cómo lo puedo evitar? Gracias

  • Casual Listener
  • Tengo un problema con Android. Cuento con la versión Premium. Cuando lo conecto a través de Android, a la tercera canción me desconecta el wifi y spotify se para.  ¿Cómo lo puedo evitar?  G...
  • Daniel
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

My Samsung won't synchronize anymore

Hi there, I'm a premium user and since a day or two suddenly my phone stopped with playing my local synchronized files. After that I tried to synchronize them again, but whatever I do I can't get them synchronized again. I allready tried deleting al ...

  • Regular
  • Hi there, I'm a premium user and since a day or two suddenly my phone stopped with playing my local synchronized files. After that I tried to synchronize them again, but whatever I do I can't get t...
  • Daniel
  • Community Legend
  • 569 Views
  • 12 replies
  • 0 likes
  • 569 Views
  • 12 replies
  • 0 likes

Problem with download all songs

Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me.

  • Casual Listener
  • Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me. 🙂
  • Daniel
  • Community Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Spotify Free only shuffle mode on Kindle 6

I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify as mobile phones, therefore only supported shuffle...

  • Casual Listener
  • I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify...
  • Daniel
  • Community Legend
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

stereo no muestra nombres

Hola.Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion.Solo dice bt audio y el tiempo 0:00

  • Regular
  • Hola. Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion. Solo dice bt audio y el tiempo 0:00
  • Daniel
  • Community Legend
  • 2901 Views
  • 1 replies
  • 0 likes
  • 2901 Views
  • 1 replies
  • 0 likes

Solved!! Can't discover Spotify connect device after update

Hi! I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my spotify version yesterday. Since upgrading, Spotify on my Samsu...

  • Casual Listener
  • Hi!   I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my s...
  • Daniel
  • Community Legend
  • 1114 Views
  • 2 replies
  • 0 likes
  • 1114 Views
  • 2 replies
  • 0 likes

htc desire

Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..

  • Newbie
  • Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..
  • Daniel
  • Community Legend
  • 2610 Views
  • 2 replies
  • 0 likes
  • 2610 Views
  • 2 replies
  • 0 likes

Sound problems

When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having this problem? Hope I could make myself understood.

  • Newbie
  • When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having ...
  • Daniel
  • Community Legend
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Separate offline music for desktop and android phone

Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mobile device. Or better still, Is there any way I can sto...

  • Newbie
  • Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mob...
  • Carina
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Permanent shuffle.

so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i cant play through an album because it's stuck on a...

  • Regular
  • so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i...
  • AlexFDR
  • Regular
  • 1281 Views
  • 4 replies
  • 0 likes
  • 1281 Views
  • 4 replies
  • 0 likes

stop playing/close app @ sleep timer

Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i want is start music set up sleep timer like 20min af...

  • Newbie
  • Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i ...
  • Daniel
  • Community Legend
  • 1185 Views
  • 2 replies
  • 0 likes
  • 1185 Views
  • 2 replies
  • 0 likes

Disable song synchrnoization

Hello, I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices. I am used to hear music or audio books in my car when I am driving to work. Im using a docked Samsung Galaxy S3 with LTE...

  • Casual Listener
  • Hello,   I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices.   I am used to hear music or audio books in my ca...
  • sladaloose
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

I fogot my password

I would like to know how to gather my passworld

  • Casual Listener
  • I would like to know how to gather my passworld
  • MichaelW
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Not logging in

I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't understand this and whatever I do this problem isn't go...

  • Casual Listener
  • I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't unde...
  • flotia
  • Casual Listener
  • 1282 Views
  • 6 replies
  • 0 likes
  • 1282 Views
  • 6 replies
  • 0 likes

Streaming.. Computer and Showing on Cell phone

How do I get it to stop showing on all my devices? If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I really don't know if it truly is. I don't want to unistall i...

  • Newbie
  • How do I get it to stop showing on all my devices?  If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I rea...
  • Carina
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Help..Anyone
  • 417 Views
  • 1 replies
  • 0 likes

Is spotify 7 day trial free?

Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?

  • Newbie
  • Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?
  • OviiiOne
  • Community Legend
  • 972 Views
  • 1 replies
  • 0 likes
  • 972 Views
  • 1 replies
  • 0 likes

downloaded songs

Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.

  • Casual Listener
  • Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.
  • cjbilik
  • Casual Listener
  • 1346 Views
  • 2 replies
  • 0 likes
  • 1346 Views
  • 2 replies
  • 0 likes

sd card cache storage

everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several times, every single time i open a new unused installation I ...

  • Casual Listener
  •  everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several...
  • thai2000
  • Roadie
  • 771 Views
  • 7 replies
  • 0 likes
  • 771 Views
  • 7 replies
  • 0 likes

Songs only play for second and then pause

Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still has the issue except now i have to download my offl...

  • Casual Listener
  • Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still ...
  • Daniel
  • Community Legend
  • 4593 Views
  • 5 replies
  • 0 likes
  • 4593 Views
  • 5 replies
  • 0 likes