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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5226 Views

0 replies

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Bluetooth connection in Volvo V60 is not working correct

I have a Volvo V60 and I connect my Xperia Z2 by bluetooth. As long as I change track with the phone the artist, album, song etc is transmitted to the car LCD display just fine. But when I use the controller on the steering wheel the info is still th...

Gig Goer

I have a Volvo V60 and I connect my Xperia Z2 by bluetooth. As long as I change track with the phone the artist, album, song etc is transmitted to the car LCD display just fine. But when I use th...

RutgerManger

Gig Goer

2233 Views

4 replies

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Spotify premium

I upgraded to spotify premium the payment has been taken and it is not working.. I have logged into and out several times on the web and the app on my iPhone I have also deleted the app and reinstalled .. Still not working. Can anyone help as this is...

Newbie

I upgraded to spotify premium the payment has been taken and it is not working.. I have logged into and out several times on the web and the app on my iPhone I have also deleted the app and reinstal...

Daniel

Community Legend

418 Views

2 replies

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Massive fail: Spotify with Premium on Dedicated Walkman.

I have a Sony Walkman for only one purpose. I have basically only one app on it: Spotify (with a premium account). I am now replacing spotify with old MP3s again for one single reason: You can't depend on Spotify. And that is an impressive failure of...

Roadie

I have a Sony Walkman for only one purpose. I have basically only one app on it: Spotify (with a premium account).   I am now replacing spotify with old MP3s again for one single reason: Y...

WilliamOffline

Roadie

513 Views

3 replies

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Solved!! Spotify app no longer working on Sony Xperia Z

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen (with the top left hand corner occupied with the s...

Visitor

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen...

Daniel

Community Legend

10532 Views

9 replies

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All my Albums are missing from phone but not from PC

Hi All, HELP! I have lots of saved albums on my spotify desktop software, and I did have them on my Samsung Galaxy S2, but they have just vanished from phone, all my music! gone! I can still access it through my spotify desktop but I would like to li...

Music Fan

Hi All,   HELP!    I have lots of saved albums on my spotify desktop software, and I did have them on my Samsung Galaxy S2, but they have just vanished from phone, all my music...

DavidJackson

Newbie

4422 Views

21 replies

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And....it's gone....

It happens....you work a few weeks abroad, get back ...have a walk with your walkman and in the middle of an album the music stops.... Turns out that there is a 30-day limit for off line songs. At Spotify it must be in the mission statement to annoy ...

Roadie

It happens....you work a few weeks abroad, get back ...have a walk with your walkman and in the middle of an album the music stops....   Turns out that there is a 30-day ...

Carina

Community Legend

643 Views

3 replies

0 likes

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Turn on 2/3G sync option missing.

Offline playlists doing the normal thing of becoming unavailble untill re synced however when I connect to my wifi spotify asks for 2/3g syncing to be turned on, I cannot find this option anywhere. My reasearch sugests it should be under settings, mu...

Newbie

Offline playlists doing the normal thing of becoming unavailble untill re synced however when I connect to my wifi spotify asks for 2/3g syncing to be turned on, I cannot find this option anywhere. M...

Daniel

Community Legend

621 Views

2 replies

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Songs stop

I have a Galaxy S5, Spotify Premium. Has always worked fine. Suddenly, song will play for only two or three seconds then stop. I have signed out and then back in. I have uninstalled and reinstalled twice. Still not working. Help.

Casual Listener

I have a Galaxy S5, Spotify Premium. Has always worked fine. Suddenly, song will play for only two or three seconds then stop. I have signed out and then back in. I have uninstalled and reinstalled...

Daniel

Community Legend

395 Views

3 replies

0 likes

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upgrade tu premium and lost all my playlist

Hi. I just upgrade to premium and i cant access any of my playlist. Help!

Newbie

Hi. I just upgrade to premium and i cant access any of my playlist. Help!  

Daniel

Community Legend

311 Views

2 replies

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Which is the latest stable version of Spotify for Android?

Can someone help confirm the version number of the latest version of Spotify for Android? I saw some posts about 1.8.0 but it seems to be rolling out to select users only at the moment, so I want to know the details of the version right before that. ...

Newbie

Can someone help confirm the version number of the latest version of Spotify for Android? I saw some posts about 1.8.0 but it seems to be rolling out to select users only at the moment, so I want to ...

Daniel

Community Legend

1694 Views

1 replies

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Solved!! Playlist sorting by time added

Hello. I have a quick question. I would really like to sort my music on my Samsung S4 by the time i added it, but i have found no way to do this so far. I have seen different android users and iphone users beeing able to do this on their phone, so i ...

Casual Listener

Hello. I have a quick question.   I would really like to sort my music on my Samsung S4 by the time i added it, but i have found no way to do this so far. I have seen different android users...

Alkathar

Casual Listener

538 Views

2 replies

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Philips AS111 bluetooth alarm clock

Hello, I have a Philips AS111 Bluetooth speaker, but since I use spotify I can't use the alarm function because it needs downloaded songs. Now my question is whether someone knows a good app to use or a way around this. Regards, Rick

Newbie

Hello,   I have a Philips AS111 Bluetooth speaker, but since I use spotify I can't use the alarm function because it needs downloaded songs.   Now my question is whether someone kno...

415 Views

0 replies

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Solved!! Stop Playback After Current Track when screen goes off..

Hello, I just upgraded to Premium. Im on a Galaxy S5 running 4.4.2. If my screen goes to sleep or off spotify stops playing after the current track finishes. I can't find any setting to change this. Please help. Thanks in advance. PS I already tried ...

Casual Listener

Hello, I just upgraded to Premium. Im on a Galaxy S5 running 4.4.2. If my screen goes to sleep or off spotify stops playing after the current track finishes. I can't find any setting to change this. ...

Silman

Casual Listener

1002 Views

7 replies

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Android change the song when sync local files from Computer

Hi, I follow the instructions to create and sync local files. I create a playlist, add the files and select "offline". When the playlist sync to my Android (moto x) spotify messes up the song, downloading other song from the artist.

Casual Listener

Hi,   I follow the instructions to create and sync local files. I create a playlist, add the files and select "offline". When the playlist sync to my Android (moto x) spotify messes up the s...

Daniel

Community Legend

452 Views

3 replies

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Spotify auto-start on phone when listening via desktop

Hey. So, whenever I'm listening to music via my pc it also show on my phone what I'm listening to, in the notification bar at the top. This have started recently, so I guess it came in the last update on android. Anyway, is there any way to prevent i...

Regular

Hey.    So, whenever I'm listening to music via my pc it also show on my phone what I'm listening to, in the notification bar at the top. This have started recently, so I guess it came ...

Liam

Community Legend

600 Views

1 replies

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Spotify crash on Xperia

Since 2011 I have been a premium subscriber and have had my Spotify working perfectly on all different devices. Recently I am not able to even open the app as it gives me default message repetedly ( see picture attached) and refuses to work. I have c...

Newbie

Since 2011 I have been a premium subscriber and have had my Spotify working perfectly on all different devices. Recently I am not able to even open the app as it gives me default message repetedly ( ...

Daniel

Community Legend

552 Views

3 replies

0 likes

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Is Spotify Connect app on Amazon Fire TV constantly available to run?

Hi, I am considering to get some streaming device for my home entertainment system, like Apple TV or Amazon Fire TV. One of my key requirements is possibility to play Spotify. Apple's AirPlay seems to always be on standby to stream the music at any t...

Newbie

Hi, I am considering to get some streaming device for my home entertainment system, like Apple TV or Amazon Fire TV. One of my key requirements is possibility to play Spotify. Apple's AirPlay seems...

Kickerabend

Newbie

2075 Views

2 replies

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Can't like a song while using connect

I'm trying to use Spotify connect to play music through my desktop speakers while controlling the radio through my phone. I can like the songs on the desktop, but I can't like them on the phone. The thumbs up and thumbs down buttons just disappear fr...

Newbie

I'm trying to use Spotify connect to play music through my desktop speakers while controlling the radio through my phone. I can like the songs on the desktop, but I can't like them on the phone....

Daniel

Community Legend

545 Views

1 replies

0 likes

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Todd Rundgren Arena won't play on my Android

I can't get this album to play on my Android although it plays just fine on my desktop client. Either the song starts and keeps going back to the beginning or it "plays" but no sound comes out. I've tried removing and reinstalling it to my playlist b...

Roadie

I can't get this album to play on my Android although it plays just fine on my desktop client. Either the song starts and keeps going back to the beginning or it "plays" but no sound comes out. I've ...

Carina

Community Legend

485 Views

1 replies

0 likes

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