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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42404 Views
  • 65 replies
  • 25 likes
  • 42404 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877988 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877988 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26354 Views
  • 4 replies
  • 0 likes
  • 26354 Views
  • 4 replies
  • 0 likes

Offline storage - Android wear

Hi! Im woundering if you will make it possible to storage offline playlists on android wear devices? I think it would be a really awesome feature!

  • Casual Listener
  • Hi! Im woundering if you will make it possible to storage offline playlists on android wear devices? I think it would be a really awesome feature!
  • Carina
  • Community Legend
  • 628 Views
  • 2 replies
  • 0 likes
  • 628 Views
  • 2 replies
  • 0 likes

Playing songs offline

Hello. My spotify was working fine until one day, i cannot seem to click the "available offline" button. I cannot download any songs for me to be able to listen to it offline. Whenever I click the "available offline" button, it does not work. It just...

  • Casual Listener
  • Hello. My spotify was working fine until one day, i cannot seem to click the "available offline" button. I cannot download any songs for me to be able to listen to it offline. Whenever I click the "a...
  • maddysmind
  • Casual Listener
  • 496 Views
  • 4 replies
  • 0 likes
  • 496 Views
  • 4 replies
  • 0 likes

Solved!! login issues after update

I've just come home from a days work (currently working abroad from UK - home location) and spotify won't login on either my android tablet or phone. I use my Facebook account to log in and the passwords are kept safe with "Lastpass" (reccommend btw)...

  • Casual Listener
  • I've just come home from a days work (currently working abroad from UK - home location) and spotify won't login on either my android tablet or phone. I use my Facebook account to log in and the pass...
  • Daniel
  • Community Legend
  • 605 Views
  • 5 replies
  • 0 likes
  • 605 Views
  • 5 replies
  • 0 likes

Bluetooth volume bug

I'm having an issue with the Spotify app for Android. I recently tried connecting to a pair of Nocs airplay speakers (over airplay) and everything worked fine (including volume control). After syncing to the same speakers over bluetooth however, the ...

  • Regular
  • I'm having an issue with the Spotify app for Android.   I recently tried connecting to a pair of Nocs airplay speakers (over airplay) and everything worked fine (including volume control). A...
  • flabberghastly
  • Regular
  • 2655 Views
  • 10 replies
  • 0 likes
  • bluetooth
    volume
    Volume Button
  • 2655 Views
  • 10 replies
  • 0 likes

Spotify constantly crashes on my Droid RAZR M?

For about a month the spotify app wouldn't open, and I came on this website and found a solution to the problem but after a few days the app crashed and wouldn't open again. It is really frustrating because I have sent numerous reports already but no...

  • Casual Listener
  • For about a month the spotify app wouldn't open, and I came on this website and found a solution to the problem but after a few days the app crashed and wouldn't open again. It is really frustrating ...
  • Daniel
  • Community Legend
  • 815 Views
  • 7 replies
  • 1 likes
  • 815 Views
  • 7 replies
  • 1 likes

For each song previously "starred", the related album and artist has been added in "Your Music"

Hi, Since yesterday, for each song previously "starred", the related album and artist has been added in "Your Music" without any action from me. It created a huge mess in my library. I have a premium account since 3/4 years. How can I correct that? T...

  • Newbie
  • Hi,    Since yesterday, for each song previously "starred", the related album and artist has been added in "Your Music" without any action from me. It created a huge mess in my librar...
  • Daniel
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Music offline in Android

Hi, I have a premiun account with Spotify because basically I want to listen music offline in my cellphone. I have successfully downloaded playlist to my laptop and I can listen there ok with quality in offline mode. So after that I synced with my ce...

  • Newbie
  • Hi, I have a premiun account with Spotify because basically I want to listen music offline in my cellphone.   I have successfully downloaded playlist to my laptop and I can listen there ok w...
  • Daniel
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Leider wurde Spotify beendet. - Seit 4 Tagen geht nichts mehr.

Seit 4 Tagen kann ich keine Musik mehr hören denn sobald ich die Spotify App öffne kommt "Leider wurde Spotify beendet.". Das Daten und Cache Löschen brachte nichts sowie auch die Deinstalltion mit anschließender neu Installation nicht. Problem bleib...

  • Newbie
  • Seit 4 Tagen kann ich keine Musik mehr hören denn sobald ich die Spotify App öffne kommt "Leider wurde Spotify beendet.". Das Daten und Cache Löschen brachte nichts sowie auch die Deinstalltion mit a...
  • MichaelW
  • Community Legend
  • 2534 Views
  • 1 replies
  • 1 likes
  • 2534 Views
  • 1 replies
  • 1 likes

Solved!! premium question..

Hi thereIf I upgrade to Spotify Premium can two devices use one account at the same time? Because I'm seeing with Spotify free you cannot use one account at the same time on two devices my dad and I tried to play at same time but it just kept on paus...

  • Casual Listener
  • Hi there If I upgrade to Spotify Premium can two devices use one account at the same time? Because I'm seeing with Spotify free you cannot use one account at the same time on two devices my dad and ...
  • Daniel
  • Community Legend
  • 428 Views
  • 4 replies
  • 0 likes
  • 428 Views
  • 4 replies
  • 0 likes

synchronising downloaded music to spotify & Android

I keep trying to upload music that I have on my laptop to spotify. It works, but when I want to play the songs on my phone it says that it's "not available". What do I need to do? I do have paid Spotify.

  • Newbie
  • I keep trying to upload music that I have on my laptop to spotify. It works, but when I want to play the songs on my phone it says that it's "not available". What do I need to do? I do have paid Spot...
  • Daniel
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

changed the country where I live, can't login

I used Spotify while I was visiting Australia, now that I'm back in Italy the app says I logged in in a different country and can't login. So I can't use the app itself, do you know any solution?

  • Visitor
  • I used Spotify while I was visiting Australia, now that I'm back in Italy the app says I logged in in a different country and can't login. So I can't use the app itself, do you know any solution? &...
  • MichaelW
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Probleme mit Lokaler Musik

Ich habe folgendes Problem: Wenn ich online Songs abspielen will welche ich mal auf meiner Speicherkarte HATTE stürzt die App immer ab. Und unter Lokale Dateien wird die Musik die von mir schon längst gelöscht wurde noch immer angezeigt. Weiß einer w...

  • Newbie
  • Ich habe folgendes Problem: Wenn ich online Songs abspielen will welche ich mal auf meiner Speicherkarte HATTE stürzt die App immer ab. Und unter Lokale Dateien wird die Musik die von mir schon längs...
  • Zetti50216
  • Newbie
  • 2201 Views
  • 4 replies
  • 0 likes
  • 2201 Views
  • 4 replies
  • 0 likes

My saved music has been deleted?

Okay i was listening to some music and i have about 1000 songs saved to my music, then one day i deleted like 4 albums and i went back to check and they had all gone. This is really annoying for me because all i use to listen to music is just shuffle...

  • Newbie
  • Okay i was listening to some music and i have about 1000 songs saved to my music, then one day i deleted like 4 albums and i went back to check and they had all gone. This is really annoying for me b...
  • user-removed
  • Not applicable
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Spotify struggles to detect my SD card

Hi, I've been trying to get Spotify to work on my phone but it seems to struggle to see my SD card. After loggingin in, the app states that there isn't enough space on my device. I then click on one of my playlists and ask for it to be downloaded. It...

  • Music Fan
  • Hi,   I've been trying to get Spotify to work on my phone but it seems to struggle to see my SD card. After loggingin in, the app states that there isn't enough space on my device. I then cl...
  • Daniel
  • Community Legend
  • 995 Views
  • 11 replies
  • 0 likes
  • 995 Views
  • 11 replies
  • 0 likes

Solved!! Music randomly stop playing

Hey, Since about 1 week im experiancing strange problem. After about 1min10 sec song is beeing paused. There is no pattern, no matter if im streaming or listetning offline with or without headphones or via bluetooth. i did clean uninstall but the pro...

  • Regular
  • Hey,   Since about 1 week im experiancing strange problem. After about 1min10 sec song is beeing paused. There is no pattern,  no matter if im streaming or listetning offline with or wi...
  • Daniel
  • Community Legend
  • 1035 Views
  • 10 replies
  • 0 likes
  • 1035 Views
  • 10 replies
  • 0 likes

[bug] The application shows only artists or albums that i've saved.

Hi all, it's just the second time that i open the spotify application on my lg2x and on "my music" menu page the tabs "album" "artists" etc. shows only the albums that i've saved or the artists for the ones i've saved albums but not all the artists t...

  • Music Fan
  • Hi all, it's just the second time that i open the spotify application on my lg2x and on "my music" menu page the tabs "album" "artists" etc. shows only the albums that i've saved or the artists for...
  • Daniel
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

LG G watch 4.4W.2 update breaks spotify :(

Spotify worked just fine before the update, now the previous/next controls do nothing any more. Not even the new volume control works, any one else find this?

  • Newbie
  • Spotify worked just fine before the update, now the previous/next controls do nothing any more. Not even the new volume control works, any one else find this?
  • user-removed
  • Not applicable
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

no more room on my device

my samsung galaxy s4 continues to give me the no more room on your device notice when i am trying to complete my playlist download i have lots of memory left on my device and tons on my sd card however spotify will not attach to my sd card and no mat...

  • Newbie
  • my samsung galaxy s4 continues to give me the no more room on your device notice when i am trying to complete my playlist download i have lots of memory left on my device and tons on my sd card howev...
  • Daniel
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Solved!! Local files unavailable

I'm a premium member and have tried troubleshooting for hours now. Why in god's name can't I just download the playlists from my computer to my app on my phone when they are local files? I've tried connecting both to the same wifi connection, I've tr...

  • Casual Listener
  • I'm a premium member and have tried troubleshooting for hours now. Why in god's name can't I just download the playlists from my computer to my app on my phone when they are local files?   I...
  • rolloveryp
  • Newbie
  • 3142 Views
  • 9 replies
  • 0 likes
  • 3142 Views
  • 9 replies
  • 0 likes

New device - songs missing

I just got a new phone, and installed- and logged onto Spotify with my Premium account, and all my playlists are missing. Should this information, albeit not downloaded, be transferred with my subscription? Is there some "sync this device with your s...

  • Visitor
  • I just got a new phone, and installed- and logged onto Spotify with my Premium account, and all my playlists are missing. Should this information, albeit not downloaded, be transferred with my subscr...
  • Daniel
  • Community Legend
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes