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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Organize songs in the android app

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkmark playlist (my songs/tracks) just because I love add...

  • Roadie
  • This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkma...
  • Daniel
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Crashes when i open the app

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any other suggestions or how to fix this problem? Thanks.

  • Newbie
  • Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any o...
  • Daniel
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

songs were available offline now they're not

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that are still playing. Even the playlists that I'm follo...

  • Casual Listener
  • One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that a...
  • Daniel
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! spotify has stopped.

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3I used foldermount to sync on my sd cardIt worked fine until Last week and now spotify Just crashes randomly. ...

  • Roadie
  • Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3 I used foldermount to sync on my sd card It work...
  • Daniel
  • Community Legend
  • 3177 Views
  • 50 replies
  • 0 likes
  • Crash
    SD-card
  • 3177 Views
  • 50 replies
  • 0 likes

Spotify No Longer Downloading Local Files To Playlists

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have all the music I listen to. Now recently, my phone/...

  • Regular
  • Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have...
  • Daniel
  • Community Legend
  • 532 Views
  • 7 replies
  • 0 likes
  • 532 Views
  • 7 replies
  • 0 likes

Payment

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

  • Casual Listener
  • My account was charged twice, and I don't know how to go about fixing this. Any suggestions?
  • Daniel
  • Community Legend
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Trying to pay for premium

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplishes nothing. Please help. This is seriously frustra...

  • Newbie
  • So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplis...
  • MichaelW
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

  • Regular
  • It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...
  • Dwebtron
  • Regular
  • 766 Views
  • 4 replies
  • 0 likes
  • 766 Views
  • 4 replies
  • 0 likes

Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

  • Casual Listener
  • Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...
  • Daniel
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

  • Regular
  • I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?
  • Daniel
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • fail
  • 484 Views
  • 1 replies
  • 0 likes

Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

  • Newbie
  • I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...
  • Ankamano
  • Casual Listener
  • 2238 Views
  • 7 replies
  • 0 likes
  • 2238 Views
  • 7 replies
  • 0 likes

Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

  • Casual Listener
  • Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on.   What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH
  • JoeThomas
  • Community Legend
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

  • Casual Listener
  • Hi,   I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...
  • Daniel
  • Community Legend
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

  • Casual Listener
  • Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...
  • jamesmacd
  • Casual Listener
  • 1130 Views
  • 2 replies
  • 0 likes
  • missing radio button on menu
  • 1130 Views
  • 2 replies
  • 0 likes

Having to dowload all my off-line songs - Again!

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible for that. But how could I know? In the past there has n...

  • Music Fan
  • Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible ...
  • Daniel
  • Community Legend
  • 1231 Views
  • 5 replies
  • 0 likes
  • 1231 Views
  • 5 replies
  • 0 likes

PC not showing under ,, Show Available Devices''

Good Day Spotift team.So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have.So my PC is syncing my LG G2 D802 and showing the sync'ing ...

  • Newbie
  • Good Day Spotift team. So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have. So m...
  • Daniel
  • Community Legend
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes

Solved!! No longer playing music from SD card in playlists...

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn't available... I'm not sure what to do to get it wo...

  • Casual Listener
  • I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn'...
  • Daniel
  • Community Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

won't stay connected when on data

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g

  • Newbie
  • got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs  and then i lose  my conection  but i have good 4 g 
  • Daniel
  • Community Legend
  • 1141 Views
  • 1 replies
  • 0 likes
  • 1141 Views
  • 1 replies
  • 0 likes

Re: Buzzing dragging noise plays during the song!!!! PLEASE HELP

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it renders my entire phone, useless. apps freeze, keyboard doesnt ...

  • Casual Listener
  • i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this..   Every time is does this noise, it r...
  • Daniel
  • Community Legend
  • 1465 Views
  • 7 replies
  • 0 likes
  • 1465 Views
  • 7 replies
  • 0 likes

Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

  • Casual Listener
  • Hi!   When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...
  • Daniel
  • Community Legend
  • 1528 Views
  • 5 replies
  • 0 likes
  • 1528 Views
  • 5 replies
  • 0 likes