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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111329 Views

26 replies

3 likes

  • 111329 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223934 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223934 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581192 Views

79 replies

3 likes

  • 581192 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478469 Views

577 replies

40 likes

Account
Free
  • 478469 Views
  • 577 replies
  • 40 likes

Spotify crashes after 1-2 seconds

Hi, Description On a new tablet I can't get Spotify to run. A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely. I don't even get to enter my Spotify account details. What are the steps you t...

Regular

Hi, Description On a new tablet I can't get Spotify to run.  A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely.  I don't ...

nicoalbiazul

Casual Listener

1628 Views

7 replies

0 likes

  • 1628 Views
  • 7 replies
  • 0 likes

Unsynced and Undownloaded

I installed this app the first day I got this thing and never uninstalled it. (Christmas) I upgraded to Premium. Not just a free-trial, but actually suscribed and payed money for it. I downloaded some songs and albums on this thing, and haven't touch...

Newbie

I installed this app the first day I got this thing and never uninstalled it. (Christmas) I upgraded to Premium. Not just a free-trial, but actually suscribed and payed money for it. I...

Jordi

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
  • 0 likes

Android App in Remote Control Mode

Hey guys! I have an issue with the app when it's controlling my desktop Spotify. An example: Play an album. Song name, album art and remaining time in song show properly. Now find a new song you want to insert into the queue. Press add to queue. Now ...

Casual Listener

Hey guys! I have an issue with the app when it's controlling my desktop Spotify. An example: Play an album. Song name, album art and remaining time in song show properly. Now find a new s...

hibread

Casual Listener

1155 Views

2 replies

0 likes

Android 4.4.4
queue management
remote play
  • 1155 Views
  • 2 replies
  • 0 likes

Spotify is downloading to external SD but Android thinks it's internal memory

Hi, I have a Samsung Galaxy S4 with about 5GB free on the internal memory and about 28GB left on the external SD card. I know spotify is saving to the external SD (I have checked folder sizes), Android thinks that it's on the internal memory and thus...

Newbie

Hi, I have a Samsung Galaxy S4 with about 5GB free on the internal memory and about 28GB left on the external SD card. I know spotify is saving to the external SD (I have checked folder sizes), Andro...

thai2000

Roadie

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Solved!! Search query when server connection is not established yet returns "Please try another search"

DescriptionWhen the Spotify app is issued a search query while the app is still attempting to connect to the server, the app does not wait for connection and simply returns "No Search Results: Please try another search." Sometimes this search result ...

Newbie

Description When the Spotify app is issued a search query while the app is still attempting to connect to the server, the app does not wait for connection and simply returns "No Search Results: Plea...

visockasaidas

Newbie

1604 Views

3 replies

0 likes

  • 1604 Views
  • 3 replies
  • 0 likes

Offline playlists won't download

Hey, I recently got into a lot of trouble with Spotify on my Samsung Galaxy S5. Suddenly it starts to forget all the playlists I did save for offline play. I already did google for some ideas to solve this problem, but nothing works - I did logout on...

Casual Listener

Hey,   I recently got into a lot of trouble with Spotify on my Samsung Galaxy S5. Suddenly it starts to forget all the playlists I did save for offline play. I already did google for som...

686 Views

0 replies

1 likes

  • 686 Views
  • 0 replies
  • 1 likes

Streaming cuts in and out. Downloaded music not so much

when I stream music from my tablet 90% of the time the music cuts in and out (unlistenable). but not so much to the music I downloaded to my tablet.I want to get the most out of my premium membership but it seems like I'm limited to downloading music...

Regular

when I stream music from my tablet 90% of the time the music cuts in and out (unlistenable). but not so much to the music I downloaded to my tablet.I want to get the most out of my premium membership...

adrianruss1

Regular

590 Views

2 replies

0 likes

  • 590 Views
  • 2 replies
  • 0 likes

Please help!

I recently got a new phone and tried to download my play lists. It lets me download everything, and then the next time I go to open the app it says it will need to delete everything because i have reached the maximum allowed devices. I have logged in...

Visitor

I recently got a new phone and tried to download my play lists. It lets me download everything, and then the next time I go to open the app it says it will need to delete everything because i have re...

MattSuda

Spotify Star

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

HTC Droid DNA - Stuttering (Stream or Offline)

I recently moved from an iPhone 4 to the new Verizon HTC Droid DNA. I installed Spotify almost immediately and I am having playback issues. I can start a song and at some point it will start to stutter/skip in and out. It is very hard to listen to mu...

Newbie

I recently moved from an iPhone 4 to the new Verizon HTC Droid DNA. I installed Spotify almost immediately and I am having playback issues.   I can start a song and at some point it will sta...

Klaube89

Regular

2089 Views

9 replies

1 likes

  • 2089 Views
  • 9 replies
  • 1 likes

Save songs to external SD-card not working

How do i save songs to externa SD card on an Android tablet like my Xperia Tablet Z3 Compact from Nov 2014? The instructions from Spotify Inc on this web is not correct. Pls fix. Odd, cause in the old days you could easily steer the path on most apps...

Music Fan

How do i save songs to externa SD card on an Android tablet like my Xperia Tablet Z3 Compact from Nov 2014? The instructions from Spotify Inc on this web is not correct. Pls fix. Odd, cause in the ol...

Delta777

Music Fan

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Spotify Connect

Hi got a problem with my spotify connect. i got a hangup when im choosing my pioneer vsx-923 in spotify connect. I can choose the pioneer but it just says that the amplifier are in the network but i cant get no sound. It has worked without problem un...

Newbie

Hi got a problem with my spotify connect. i got a hangup when im choosing my pioneer vsx-923 in spotify connect. I can choose the pioneer but it just says that the amplifier are in the network but ...

561 Views

0 replies

0 likes

  • 561 Views
  • 0 replies
  • 0 likes

Solved!! Downloading Playlists created by Spotify

HiI enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax"How can I make this "Chillax" Playlists available for offline listening. The only way I can see how to do it, is to individua...

Casual Listener

Hi I enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax" How can I make this "Chillax" Playlists available for offline list...

ctu11

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

Spotify crashing/won't even load

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

Newbie

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

MichaelW

Community Legend

980 Views

1 replies

0 likes

Windows
  • 980 Views
  • 1 replies
  • 0 likes

Premium deleted my songs

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exteremely problematic occurred. ALL of my 3,000 or so son...

Visitor

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exterem...

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

Newbie

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...

mmiklos86

Casual Listener

2606 Views

5 replies

0 likes

  • 2606 Views
  • 5 replies
  • 0 likes

Spotify crashes on my samsung GS5. it wont even load.

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

Newbie

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

1260085297

Regular

656 Views

3 replies

0 likes

  • 656 Views
  • 3 replies
  • 0 likes

Terrible New Update

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mix between offline material and Spotify's catalogue....

Visitor

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mi...

user-removed

Not applicable

745 Views

2 replies

1 likes

  • 745 Views
  • 2 replies
  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

Casual Listener

Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...

Lucas_Sasso

Casual Listener

4457 Views

4 replies

0 likes

  • 4457 Views
  • 4 replies
  • 0 likes

mi música

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar la opción de descargar. Por favor ayudenme

Visitor

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar ...

user-removed

Not applicable

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes