Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71287 Views
  • 69 replies
  • 26 likes
  • 71287 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29629 Views
  • 5 replies
  • 0 likes
  • 29629 Views
  • 5 replies
  • 0 likes

por que al sincronizar spotify desde mi androi a mi pc gasta internet?

al momento de sincronizar mi androi con mi pc e notado que gasta internet para descargar nuevamente las musicas que tengo descargadas en mi androi de spotify poes si es asi lo beo inutil esa opcion por que lo mismo me da ir nuevamente a mi lista de r...

  • Casual Listener
  • al momento de sincronizar mi androi con mi pc e notado que gasta internet para descargar nuevamente las musicas que tengo descargadas en mi androi  de spotify poes si es asi lo beo inutil esa op...
  • petrolobo
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

HELP!! I LOST ENTIRE PLAYLIST OUT OF NO WHERE

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

  • Newbie
  • I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.
  • Carina
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

"You're offline" always shown in search tab.

Even when I have access to Internet it "You're offline" is shown for a second and then my recent searches are shown. http://www.upload.ee/image/4367028/Screenshot_2014-11-18-20-17-24.png

  • Gig Goer
  • Even when I have access to Internet it "You're offline" is shown for a second and then my recent searches are shown. http://www.upload.ee/image/4367028/Screenshot_2014-11-18-20-17-24.png
  • orbit_89
  • Newbie
  • 862 Views
  • 3 replies
  • 0 likes
  • 862 Views
  • 3 replies
  • 0 likes

random Songs play but no sound and wont continue. I HAVE CHECKED VOLUME

I´m premium userHow do I fix the songs?And why does my playlist undownload?I have Downloaded the songs and Random songs plays but no sound. I cant fastforward or back in the songs, they just reset to 0.00 and keep playing until its done, After the so...

  • Newbie
  • I´m premium user How do I fix the songs? And why does my playlist undownload? I have Downloaded the songs  and Random  songs plays but no sound. I cant fastforward or back in the son...
  • RfurSwipe
  • Casual Listener
  • 2860 Views
  • 12 replies
  • 1 likes
  • Bug Playlist
    Bugged songs
    Why does playlist undownload.
  • 2860 Views
  • 12 replies
  • 1 likes

Solved!! New Android bug?

I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue playing the song on my computer or on my phone i just i...

  • Gig Goer
  • I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue play...
  • LitrioN
  • Gig Goer
  • 3037 Views
  • 5 replies
  • 0 likes
  • Android
    bug
    call
    phone
  • 3037 Views
  • 5 replies
  • 0 likes

Delete/Remove from Play Queue confusion

When you're trying to remove songs from the Queue (because you can't clear the queue at the moment - separate issue) the UI is really confusing. You long press on a track (or press the tiny 3-dot button) and you're presented with the following: What ...

  • Casual Listener
  • When you're trying to remove songs from the Queue (because you can't clear the queue at the moment - separate issue) the UI is really confusing. You long press on a track (or press the tiny 3-do...
  • Rodrigo
  • Community Legend
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

Spotify connect

Can anyone tell me if spotify connect is available on amazon kindle fire app?

  • Newbie
  • Can anyone tell me if spotify connect is available on amazon kindle fire app?
  • Rodrigo
  • Community Legend
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
  • 0 likes

Casting Music

Hi, I'm currently thinking of switching back from Google Play Music to Spotify. I wonder whether there is a "cast" button in the Spotify app like the one in Play Music, which let you play music on Sonos and Bluetooth devices.

  • Casual Listener
  • Hi, I'm currently thinking of switching back from Google Play Music to Spotify. I wonder whether there is a "cast" button in the Spotify app like the one in Play Music, which let you play music on ...
  • Carina
  • Community Legend
  • 762 Views
  • 3 replies
  • 0 likes
  • 762 Views
  • 3 replies
  • 0 likes

offline

hello my name is joao and my spotify is always offline even though I have internet on my phone do not know what to do already uninstalled it and installed it and have not changed anything, you guys could help me with this would be my carrier T-Mobile...

  • Newbie
  • hello my name is joao and my spotify is always offline even though I have internet on my phone do not know what to do already uninstalled it and installed it and have not changed anything, you guys c...
  • MichaelW
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Discover Tab still not available on Nexus 7

Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the feature was slowly rolling out, but I don't know anyone who doesn't have it on any other device. I have the most up-to-date Android (4.3) on my OG Nexus...

  • Casual Listener
  • Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the featur...
  • natalie26
  • Casual Listener
  • 1151 Views
  • 4 replies
  • 0 likes
  • Nexus 7
  • 1151 Views
  • 4 replies
  • 0 likes

deleted tracks in device playlist and desktop keeps adding them to device

I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start downloading again the songs that are in my desktop play...

  • Casual Listener
  • I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start down...
  • Daniel
  • Community Legend
  • 1086 Views
  • 3 replies
  • 0 likes
  • 1086 Views
  • 3 replies
  • 0 likes

xperia t2 ultra dual

Spotify just crashces on start on my new dual sim phone. ist this a known problem ?

  • Casual Listener
  • Spotify just crashces on start on my new dual sim phone.   ist this a known problem ?
  • geos_one
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

songs wont remain synced on Samsung Galaxy Note 3

Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3 weeks.

  • Casual Listener
  • Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3...
  • Rodrigo
  • Community Legend
  • 410 Views
  • 6 replies
  • 0 likes
  • 410 Views
  • 6 replies
  • 0 likes

Solved!! cant download spotify

Hello I haave a premium acount. I reseted my phone and now i cant download spotify cause i am in angola. Anyway to download ? or i need to get back to Portugal so i can download ?7 Thanks in advance

  • Newbie
  • Hello   I haave a premium acount. I reseted my phone and now i cant download spotify cause i am in angola. Anyway to download ? or i need to get back to Portugal so i can download ?7 &nbsp...
  • Daniel
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

possible fix for htc one m8 users on tmobile

I think I found a solution (at least at the moment) go into your mobile data settings and where it says network select be sure to have the option "cms/wcdma/lteauto selected at least for me it's been working steady

  • Newbie
  • I think I found a solution (at least at the moment) go into your mobile data settings and where it says network select be sure to have the option "cms/wcdma/lteauto selected at least for me it's been...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Song found on desktop but not app

Hi,I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8).Upon further inspection I found that the song wasn't showing up at all, even when I specifically ...

  • Casual Listener
  • Hi, I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8). Upon further inspection I found that t...
  • Daniel
  • Community Legend
  • 1713 Views
  • 5 replies
  • 0 likes
  • 1713 Views
  • 5 replies
  • 0 likes

I don't have the option to 2G/3G download

How can i download i don't have the 2G 3G option and i just signed up for the premium account

  • Newbie
  • How can i download i don't have the 2G 3G option and i just signed up for the premium account
  • Daniel
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

No internet connection

I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...

  • Casual Listener
  • I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...
  • Eli
  • Roadie
  • 466 Views
  • 4 replies
  • 0 likes
  • 466 Views
  • 4 replies
  • 0 likes

Spotify design.

Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of place on Android. Thanks!!

  • Visitor
  • Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of p...
  • Osyx
  • Roadie
  • 1998 Views
  • 4 replies
  • 0 likes
  • 1998 Views
  • 4 replies
  • 0 likes

Big delay between minimising Spotify and the music controls appearing in the notification shade?

Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't have this issue - the controls appear literally starig...

  • Roadie
  • Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't hav...
  • Amarro
  • Community Legend
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes