Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi there, I'm a premium user and since a day or two suddenly my phone stopped with playing my local synchronized files. After that I tried to synchronize them again, but whatever I do I can't get them synchronized again. I allready tried deleting al ...
Hi there, I'm a premium user and since a day or two suddenly my phone stopped with playing my local synchronized files. After that I tried to synchronize them again, but whatever I do I can't get t...
Community Legend
620 Views
12 replies
0 likes
Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me.
Hi, I have problem with downoad all songs on my LG L9. I have grey icon not green and a few songs don't downoald. Please help me. 🙂
Community Legend
443 Views
3 replies
0 likes
I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify as mobile phones, therefore only supported shuffle...
I just got a Kindle 6. There was a long thread, maybe about 7 pages spanning quite a few months with a comment saying this was resolved. Apparently, most if not all Kindles were recognized by Spotify...
Community Legend
689 Views
3 replies
0 likes
Hola.Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion.Solo dice bt audio y el tiempo 0:00
Hola. Cuando transmito spotify via bluetoth al stereo del audio no muestra el nombre del tema ni su duracion. Solo dice bt audio y el tiempo 0:00
Community Legend
2935 Views
1 replies
0 likes
Hi! I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my spotify version yesterday. Since upgrading, Spotify on my Samsu...
Hi! I got my NAD d7050 exclusively for the Spotify Connect option, and it didn't work when I first got the amp. I upgraded the amp firmware, and hey presto, it works. Until I upgraded my s...
Community Legend
1175 Views
2 replies
0 likes
Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..
Where or how do I download spotify on my HTC desire? Play store says that spotify music is the wrong version..
Community Legend
2635 Views
2 replies
0 likes
When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having this problem? Hope I could make myself understood.
When I start a song the sound is loud and clear as on youtube for example, but after just a second or two it's like a ratchet cuts the sound and suddenly it gets a lot quieter. Is anyone else having ...
Community Legend
255 Views
2 replies
0 likes
Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mobile device. Or better still, Is there any way I can sto...
Hi, I am Premium account holder. Is there any way i can differentiate between offline songs for the desktop version and my android phone. I want to do this because of memory limitations on my mob...
Community Legend
314 Views
1 replies
0 likes
so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i cant play through an album because it's stuck on a...
so i recently started using spotify, yesterday to be more precise, yesterday. it was all fine, i listened to my music normaly, i would normaly play trough a entire album with no problem, now though i...
Regular
1366 Views
4 replies
0 likes
Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i want is start music set up sleep timer like 20min af...
Hey guys I love to listen music when going sleep Evry music players @ andorid i used so far had some version of sleep timer Now i changed poweramp to mobile spotify but i dont see such option All i ...
Community Legend
1207 Views
2 replies
0 likes
Hello, I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices. I am used to hear music or audio books in my car when I am driving to work. Im using a docked Samsung Galaxy S3 with LTE...
Hello, I am a Spotify Premium user via T-Mobile. I have some problems with the current track synchronization to multiple devices. I am used to hear music or audio books in my ca...
Casual Listener
331 Views
2 replies
0 likes
I would like to know how to gather my passworld
I would like to know how to gather my passworld
Community Legend
255 Views
1 replies
0 likes
I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't understand this and whatever I do this problem isn't go...
I have had Spotify for some time now and I am from Canada. Recently my Spotify logged out on its own and now its giving me an error saying I am trying to log in from a different country. I don't unde...
Casual Listener
1338 Views
6 replies
0 likes
How do I get it to stop showing on all my devices? If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I really don't know if it truly is. I don't want to unistall i...
How do I get it to stop showing on all my devices? If I am streaming from my computer, I can see it on my Cell Phone on my Fire, and it just seems to be wasting my cell phone battery, but I rea...
Community Legend
431 Views
1 replies
0 likes
Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?
Today about 1 hour earlier I started my 7 day premiun trial on spotify. I wanted to know whether it is free And can I keep my downloaded songs offline after the trial ends ?
Community Legend
1006 Views
1 replies
0 likes
Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.
Help I've downloaded local songs on my computer to my phone which is synced to the computer and they show up but wont play.
Casual Listener
1369 Views
2 replies
0 likes
everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several times, every single time i open a new unused installation I ...
everyone Im having some issues saving my offline playlist on an Android 4.4 (BQ Aquaris e4.5 & Kingston 32gb class 10). Though Ive deleted cache, uninstalled, reinstalled, etc...for several...
Roadie
833 Views
7 replies
0 likes
Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still has the issue except now i have to download my offl...
Opened my android Spotify this morning and no matter what song I click it plays for a second and then pauses on its own. When I press play again it does it again. Removed and downloaded again. Still ...
Community Legend
4628 Views
5 replies
0 likes
I have all notifications turned off in the android app settings i have the paid version i keep getting spam from spotify being pushed in notifications how do I stop this garbage?
I have all notifications turned off in the android app settings i have the paid version i keep getting spam from spotify being pushed in notifications how do I stop this garba...
Community Legend
331 Views
2 replies
0 likes
Since the lateset update on my (Sprint) HTC One Max, every so often opening the program will reboot my phone, constently downloads playlist over and over and over again, stops in the middle of songs. I have restored my phone to factory everything. Di...
Since the lateset update on my (Sprint) HTC One Max, every so often opening the program will reboot my phone, constently downloads playlist over and over and over again, stops in the middle of ...
Casual Listener
715 Views
3 replies
0 likes
