Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107499 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217457 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571670 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470887 Views
577 replies
40 likes
I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help
I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help
Community Legend
376 Views
1 replies
0 likes
Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. None of them work. When I click on any of them I get this message...
Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. No...
Not applicable
1727 Views
5 replies
0 likes
All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of the...
All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer...
Regular
2505 Views
5 replies
0 likes
They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,
They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,
Community Legend
507 Views
1 replies
0 likes
The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??
The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??
Community Legend
726 Views
5 replies
0 likes
I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal.Moto X Spotify PremiumAndroid 4.4.4Any ideas?
I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal. Moto X Spotify Premium Android 4.4.4 Any ideas?
Music Fan
744 Views
3 replies
0 likes
=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...
=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? ...
Casual Listener
7643 Views
6 replies
1 likes
hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the old version! plus when i go into my sd storage theres ...
hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the o...
Roadie
5780 Views
9 replies
0 likes
I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...
I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...
Community Legend
2135 Views
3 replies
0 likes
I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to
I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to
Casual Listener
1080 Views
3 replies
0 likes
I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...
I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...
Community Legend
1027 Views
1 replies
0 likes
Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...
Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same t...
Community Legend
471 Views
1 replies
0 likes
my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...
my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...
Community Legend
616 Views
3 replies
0 likes
Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.
Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.
Community Legend
573 Views
1 replies
0 likes
My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni
My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni
Community Legend
1599 Views
1 replies
1 likes
Really?? How can I take it off?
Really?? How can I take it off?
Casual Listener
1437 Views
3 replies
0 likes
I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait ...
I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black s...
Newbie
619 Views
3 replies
1 likes
Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists
Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...
Community Legend
1464 Views
3 replies
0 likes
Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...
Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...
384 Views
0 replies
0 likes
Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...
Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Sp...
Music Fan
2491 Views
2 replies
1 likes
