Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581209 Views

79 replies

3 likes

  • 581209 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478480 Views

577 replies

40 likes

Account
Free
  • 478480 Views
  • 577 replies
  • 40 likes

Radio is not working

Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done so far, uninstalled the app, cleared cache. Issue still persists. Weird thing ...

Casual Listener

Im using Oneplus One and latest version of spotify downloaded from play market.   Radio is not working, Im getting something like 'this station cannot be played'..    I've done...

kksi

Casual Listener

1066 Views

7 replies

0 likes

  • 1066 Views
  • 7 replies
  • 0 likes

Re: [iOS] Searching on "Send To" causes app crash

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able to share with specific users in the desktop interfac...

Music Fan

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able t...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't start on a Sony Xperia Z3 Compact

Hi, I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ever Spotify will not start. Is this a familiar problem with a...

Casual Listener

Hi,   I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ...

Liam

Community Legend

3809 Views

5 replies

0 likes

  • 3809 Views
  • 5 replies
  • 0 likes

help please.

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

Newbie

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

Merik

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Genre radio stations not working in mobile app

Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. None of them work. When I click on any of them I get this message...

Regular

Im a premium user. Everything works just fine on the desktop version ( I use the linux client)  But on the android client I cannot listen to any of the pre defined genre radio stations.  No...

user-removed

Not applicable

1748 Views

5 replies

0 likes

  • 1748 Views
  • 5 replies
  • 0 likes

Sorry. This radio station can't be started.

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of the...

Newbie

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone.  They work on the Windows client and I am even able to transfer from playing on my computer...

jaybot

Regular

2517 Views

5 replies

0 likes

  • 2517 Views
  • 5 replies
  • 0 likes

Can I use my Android phone to control Spotify on my Denon AVRX2000 amp?

They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,

Newbie

They are both on the same wifi network and the Denon interface is slow and average.  Thank you:). Shaun,

Liam

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

"Track not available"

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

Visitor

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

OviiiOne

Community Legend

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

music stream stops on android

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal.Moto X Spotify PremiumAndroid 4.4.4Any ideas?

Music Fan

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal. Moto X Spotify Premium Android 4.4.4 Any ideas?

seanlaw27

Music Fan

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes

Solved!! App won't start up on HTC One M8

=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...

Casual Listener

=== START OF TEMPLATE ===   Description Please describe the problem The app won't start up on my HTC One M8.    What are the steps you took to get to the error/issue? ...

agupta98

Casual Listener

7665 Views

6 replies

1 likes

  • 7665 Views
  • 6 replies
  • 1 likes

offline mode not working

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the old version! plus when i go into my sd storage theres ...

Casual Listener

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the o...

WilliamOffline

Roadie

5798 Views

9 replies

0 likes

Other
  • 5798 Views
  • 9 replies
  • 0 likes

OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

Casual Listener

I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...

Daniel

Community Legend

2146 Views

3 replies

0 likes

  • 2146 Views
  • 3 replies
  • 0 likes

Solved!! playing music on diff devices

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

Casual Listener

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

lugi

Casual Listener

1098 Views

3 replies

0 likes

  • 1098 Views
  • 3 replies
  • 0 likes

Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

Newbie

I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...

Daniel

Community Legend

1042 Views

1 replies

0 likes

  • 1042 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

Casual Listener

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...

Daniel

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

Music Fan

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...

Daniel

Community Legend

620 Views

3 replies

0 likes

  • 620 Views
  • 3 replies
  • 0 likes

songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Newbie

Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Daniel

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Pioneer VSX-924

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Newbie

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Daniel

Community Legend

1604 Views

1 replies

1 likes

  • 1604 Views
  • 1 replies
  • 1 likes

Solved!! Snowflakes??

Really?? How can I take it off?

Newbie

Really?? How can I take it off?

polde

Casual Listener

1447 Views

3 replies

0 likes

  • 1447 Views
  • 3 replies
  • 0 likes

Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait ...

Newbie

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black s...

kol_nilsson

Newbie

625 Views

3 replies

1 likes

  • 625 Views
  • 3 replies
  • 1 likes