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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Music saved on internal storage AND SD card

Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in both of memory slots. It seems that it's saving music...

Newbie

Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in bo...

Daniel

Community Legend

2053 Views

3 replies

0 likes

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Playlist shows up on desktop Spotify, but not on Android or devices tab

Hey everyone. I started having this problem this evening when I attempted to create a playlist of the local files I wanted to add to my phone. For my other music (stuff that's available through Spotify) I don't use playlists, I just add everything to...

Casual Listener

Hey everyone. I started having this problem this evening when I attempted to create a playlist of the local files I wanted to add to my phone. For my other music (stuff that's available through Spoti...

jram0421

Music Fan

667 Views

1 replies

0 likes

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Not working at all. Galaxy s4

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irritating. What can I do to fix this?

Regular

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irri...

survivor_27

Newbie

5065 Views

59 replies

3 likes

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  • 3 likes

playlists not showing up on galaxy 5s

I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.

Casual Listener

I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.

jram0421

Music Fan

473 Views

2 replies

0 likes

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playlists not synced

I bought myself a new phone today (Galaxy S4), installed Spotify, and my playlists are not on my android spotify. I tried reinstalling the Spotify app and restarting my phone but that did not work. What should I do?

Newbie

I bought myself a new phone today (Galaxy S4), installed Spotify, and my playlists are not on my android spotify.  I tried reinstalling the Spotify app and restarting my phone but that did not w...

jram0421

Music Fan

439 Views

2 replies

0 likes

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Android App auto-play - can I also shuffle?

If I copy the share URL of a playlist, and add "/play" to the end, I can open that URL to launch the android app and auto-play the playlist. Is there another key I could add to the URL to shuffle play, or to order the playlist by "recently added", an...

Casual Listener

If I copy the share URL of a playlist, and add "/play" to the end, I can open that URL to launch the android app and auto-play the playlist.   Is there another key I could add to the URL to ...

user-removed

Not applicable

692 Views

1 replies

0 likes

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Won't Work!!!!

Hi all: My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card. I updated my payment details yesterday and it would appear that Spotify have taken the money from my accou...

Casual Listener

Hi all:   My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card.    I updated my payment detail...

Peter__

Community Legend

471 Views

3 replies

0 likes

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Wrong Songs synced to Android

Hi, ive only just recently had this problem with a few local mp3s on my computer. -- I sync the playlist i have with a few new mp3s on it and it seems to transfer correctly to my phone and work alright, the song will play for maybe 10-15 seconds but ...

Newbie

Hi, ive only just recently had this problem with a few local mp3s on my computer.   --   I sync the playlist i have with a few new mp3s on it and it seems to transfer correctly to m...

Daniel

Community Legend

1044 Views

3 replies

1 likes

Android
local files
local files sync
Music
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Spotify seems slow lately.

I have a samsung galaxy s4 and lately spotify has seemed slow loading up artist pages. Is there anything I can do to fix this problem?

Visitor

I have a samsung galaxy s4 and lately spotify has seemed slow loading up artist pages. Is there anything I can do to fix this problem?

Daniel

Community Legend

811 Views

3 replies

0 likes

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Spotify won't start on A13 SoftwinerEvb android tablet (android version 4.1.1)

DescriptionWhen I start spotify (on android device), it shows login screen, but it immediately crashes/stops.There is not error message whatsoever,spotify just closes. Before update to new Spotify app it worked perfectly.I tried to uninstall both app...

Newbie

Description When I start spotify (on android device), it shows login screen, but it immediately crashes/stops.There is not error message whatsoever, spotify just closes. Before update to new Spot...

875 Views

0 replies

0 likes

Android 4.1
Crash
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local files won't sync

i have some local files that are syncing fine, other will not sync. the playlist says it is downloaded on my phone with 0 tracks. the files play fine on my computer with spotify and some have even synced with my phone in the past, but will not now. i...

Casual Listener

i have some local files that are syncing fine, other will not sync. the playlist says it is downloaded on my phone with 0 tracks. the files play fine on my computer with spotify and some have even sy...

bchsun

Casual Listener

452 Views

1 replies

1 likes

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Cannot get music offline

I cannot get music offline on my Samsung table 3. Until 3 days ago, it worked fine. Nor can I get I reload it via my computer. The message is "track not available. What is the problem?

Newbie

I cannot get music offline on my Samsung table 3. Until 3 days ago, it worked fine. Nor can I get I reload it via my computer.  The message is "track not available. &nbs...

kbrooksc

Community Legend

378 Views

1 replies

0 likes

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LG G3 - Spotify behavior, especially when headphones are inserted or removed.

I recently upgraded to the LG G3 phone from a Samsung Galaxy G3. Device: LG-D851Android Version: 4.4.2 Spotify performance has been very poor since the last update. 1- If Spotify is open, when I insert headphones and attempt to play a song it occasio...

Newbie

I recently upgraded to the LG G3 phone from a Samsung Galaxy G3.   Device: LG-D851 Android Version: 4.4.2   Spotify performance has been very poor since the last update.   ...

okcuoglu

Newbie

1830 Views

2 replies

0 likes

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Solved!! Songs Skipping While Running

I have Spotify on Android(LG G3) used while running. Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible. Is there any solution to this? I have looked through android spotfify settings and cann...

Newbie

I have Spotify on Android(LG G3) used while running.   Songs appear to be skipping using the motion sensor. This makes using spotify on the run annoying/impossible.   Is there ...

YakovAuerbach

Casual Listener

14835 Views

5 replies

0 likes

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need older version for my old galaxy tablet GT-P1000 android 2.2

Yesterday (and previous days) my old app worked. Today I deleted the installed version of Spotify app because the display was white as I wanted to listen today (app didn't run any more, don't know why). I just following the "Help instructions" on the...

Newbie

Yesterday (and previous days) my old app worked. Today I deleted the installed version of Spotify app because the display was white as I wanted to listen today (app didn't run any more, don't kn...

Rodrigo

Community Legend

2009 Views

2 replies

0 likes

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Search by genre and mood

On my laptop I can browse with genre and moods. But when I use Spotify in Sonos on my laptop or on my samsung that optiens does not seem to be available

Newbie

On my laptop I can browse with genre and moods. But when I use Spotify in Sonos on my laptop or on my samsung that optiens does not seem to be available

456 Views

0 replies

0 likes

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no equalizer on lg g2?

I just want to know why on my friend's Xperia Z2, it has an equalizer and on my g2 has none. is it just on xperia phones or spotify hasnt released equalizer settings on android? Pls help. Thankd

Newbie

I just want to know why on my friend's Xperia Z2, it has an equalizer and on my g2 has none. is it just on xperia phones or spotify hasnt released equalizer settings on android? Pls help. Thankd

Joe

Community Legend

1370 Views

1 replies

0 likes

Equalizer
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Spotify freeze - Lost offline data on restart

This is the third time the problem arises, and I am furious For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through USB cable?Certainly faster!) downloading 11GB of offline music t...

Roadie

This is the third time the problem arises, and I am furious 😐   For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through...

jorgearroba

Newbie

1059 Views

5 replies

0 likes

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Solved!! Spotify Connect stopped working with Pioneer SC-1223

Hi all, I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns green and is flashing but after a while it turns grey again and ...

Casual Listener

Hi all,   I have a wired issue with Spotify Connect. I could see my Pioneer SC-1223 through the Spotify App on my Android device but when I try to connect to it the loudspeaker icon turns gr...

SPY0817

Casual Listener

2679 Views

6 replies

0 likes

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i just got a problem in upgrade to premium

first,sorry for my bad english(im a hong kong local teenager) i just activate my SPOTIFY acount to premium by redeem a giftcard but in my SPOTIFY player is still showing that Im a free user (whatever on my PC or my Android phone)

Regular

first,sorry for my bad english(im a hong kong local teenager)   i just activate my SPOTIFY acount to premium by redeem a giftcard   but in my SPOTIFY player is still showing that Im...

Joe

Community Legend

974 Views

12 replies

0 likes

  • 974 Views
  • 12 replies
  • 0 likes