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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111345 Views

26 replies

3 likes

  • 111345 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223953 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223953 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581226 Views

79 replies

3 likes

  • 581226 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478491 Views

577 replies

40 likes

Account
Free
  • 478491 Views
  • 577 replies
  • 40 likes

Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

Casual Listener

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...

OviiiOne

Community Legend

1484 Views

3 replies

0 likes

  • 1484 Views
  • 3 replies
  • 0 likes

The new update is frustratingly buggy

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...

Visitor

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

spotify can't find sd card

Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...

Music Fan

Hello.   I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card.   When I start the Sp...

davidPerra

Music Fan

2499 Views

2 replies

1 likes

  • 2499 Views
  • 2 replies
  • 1 likes

"Está canción no está disponible "

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Casual Listener

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Daniel

Community Legend

4217 Views

1 replies

3 likes

  • 4217 Views
  • 1 replies
  • 3 likes

Solved!! Shuffle Albums and playlists offline

Hi, Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music continually playing randomly on an Android phone?

Community Legend

Hi,   Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music co...

Daniel

Community Legend

2266 Views

1 replies

0 likes

  • 2266 Views
  • 1 replies
  • 0 likes

Spotify on Android, can't download playlist

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it starts and it's all fine, but once the download is ov...

Casual Listener

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it st...

Daniel

Community Legend

933 Views

1 replies

0 likes

Android
can't
donwload
Help
  • 933 Views
  • 1 replies
  • 0 likes

Spotify keeps un-syncing my music

This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?!

Visitor

This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?! 

user-removed

Not applicable

1424 Views

3 replies

0 likes

  • 1424 Views
  • 3 replies
  • 0 likes

Radio stops a lot

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i cant tell whether this is normal. My Internet is working...

Regular

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i...

Webstrateg

Casual Listener

1373 Views

6 replies

0 likes

  • 1373 Views
  • 6 replies
  • 0 likes

Solved!! LG G3 keeps music into internal memory

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory but i can't. Music goes into internal memory. My SD is perfectl...

Visitor

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory ...

user-removed

Not applicable

2381 Views

2 replies

1 likes

  • 2381 Views
  • 2 replies
  • 1 likes

Playlist Shuffle issue - Premium Account

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have a couple of playlists I've compiled as well as a backlog of albums which I would listen to OFFLINE every day. I...

Music Fan

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have  a couple of playlists I've compiled as well as a ...

Daniel

Community Legend

1119 Views

1 replies

1 likes

HTC One Shuffle
  • 1119 Views
  • 1 replies
  • 1 likes

Crashed Hard Drive

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Newbie

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Daniel

Community Legend

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

internet connection issue

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take out my SIM card and put it back in and then within ...

Newbie

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take ...

Daniel

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Can't delete a folder in nexus 5 android 5.0.1

I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to my cellphone and the folder appears there.i have one day t...

Newbie

I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to m...

Daniel

Community Legend

983 Views

1 replies

0 likes

  • 983 Views
  • 1 replies
  • 0 likes

Spotify connect: queueing not working properly

I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the next not manually queued track instead, and the time l...

Roadie

I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the n...

Daniel

Community Legend

1399 Views

2 replies

0 likes

Android 4.4
Connect
queue management
  • 1399 Views
  • 2 replies
  • 0 likes

trackset links or embed players don't play on mobile

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a track set that I would love to use when I'm not at my ...

Casual Listener

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a t...

Daniel

Community Legend

851 Views

1 replies

0 likes

Android App
embedded
  • 851 Views
  • 1 replies
  • 0 likes

Blank screen and small pauses when offline

Hello, I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I can see the menu icon in the left corner but when I click it t...

Casual Listener

Hello,   I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I ...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

Solved!! Is Spotify slow when searching?

Hi! Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as I said it began to work slow on the search on both devices! On m...

Casual Listener

Hi!   Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as ...

PeopleCallMeTim

Casual Listener

16980 Views

4 replies

1 likes

  • 16980 Views
  • 4 replies
  • 1 likes

e eliminar musica que saco de offline

Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?

Newbie

Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?

halcon72pantera

Newbie

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

Solved!! Premium Subscription advertisement

Good evening, I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possibility of buing premium account? I just don't want to buy Premi...

Regular

Good evening,   I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possib...

TomoLV

Regular

925 Views

3 replies

0 likes

  • 925 Views
  • 3 replies
  • 0 likes