Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41636 Views
  • 65 replies
  • 25 likes
  • 41636 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877592 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877592 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26277 Views
  • 4 replies
  • 0 likes
  • 26277 Views
  • 4 replies
  • 0 likes

Streaming from Android tablet to Apple Airport Express

I'm trying out the Spotify Premium account becuase I'd read that the Connect feature allows you to stream music from an Android device (in my case a Samsung Galaxy Tab Pro) to my Apple Airport Express (AE) that's plugged into my hi fi system. However...

  • Newbie
  • I'm trying out the Spotify Premium account becuase I'd read that the Connect feature allows you to stream music from an Android device (in my case a Samsung Galaxy Tab Pro) to my Apple Airport Expres...
  • Peter__
  • Community Legend
  • 1628 Views
  • 1 replies
  • 0 likes
  • 1628 Views
  • 1 replies
  • 0 likes

remote control with Android wear

Hi,I would like to feedback a feature request, i would like to remote control spotify , skip, play/paus, maybe even playlists with my android wear.Scenario:My mobile phone is connected via cable to a friends stereo. I don't want to walk over from the...

  • Visitor
  • Hi, I would like to feedback a feature request, i would like to remote control spotify , skip, play/paus, maybe even playlists with my android wear. Scenario: My mobile phone is connected via ...
  • Peter__
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Kindle Fire HD track playing but no sound

Hi, I have a kindle fire HD but when I play tracks on spotify there is no sound. The volume on the device is fine as it plays sound using other apps. The sound has worked ok with spotify previously and so I don't know what has gone wrong here. I am o...

  • Newbie
  • Hi,   I have a kindle fire HD but when I play tracks on spotify there is no sound. The volume on the device is fine as it plays sound using other apps.   The sound has worked ok wit...
  • Daniel
  • Community Legend
  • 3805 Views
  • 7 replies
  • 0 likes
  • 3805 Views
  • 7 replies
  • 0 likes

Edits to Play Queue are not Reflected on App

When I edit the play queue on the desktop app, if I am using Connect with my Android device, it shows the wrong information for the current song playing, as if the songs that I added to the play queue are not there. To clarify, if I start playing a p...

  • Casual Listener
  • When I edit the play queue on the desktop app, if I am using Connect with my Android device, it shows the wrong information for the current song playing, as if the songs that I added to the play queu...
  • Daniel
  • Community Legend
  • 662 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
    Connect desktop
  • 662 Views
  • 4 replies
  • 0 likes

When will the queue make sense?

There are only two areas where Google Play Music is significantly better than spotify: 1) It has a 10,000 free song library for non-premium users. 2) It has a completely editable queue. In GPM/GPMAA, when I add a song or album to the Queue, it tacks ...

  • Visitor
  • There are only two areas where Google Play Music is significantly better than spotify: 1) It has a 10,000 free song library for non-premium users. 2) It has a completely editable queue.   ...
  • user-removed
  • Not applicable
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

[Android] Blocked User's New Messages showing on Mobile App.

Hey Guys. I blocked someone due to not wanting to hear from them again, but, the other day I noticed that they had sent me two messages that are showing up on the Android Mobile App, but, not the Desktop or Web Player. Any thoughts? I really don't wa...

  • Newbie
  •  Hey Guys.  I blocked someone due to not wanting to hear from them again, but, the other day I noticed that they had sent me two messages that are showing up on the Android Mobile App, but,...
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

track not available

Having an issue when trying to play my spotify tracks . It will play 3 seconds then stop and say "track not available" if I try other tracks they may not even play at all. I have listened for the previous 4 months without this problem. I have tried t...

  • Newbie
  • Having an issue when trying to play my spotify tracks . It will play 3 seconds then stop and say "track not available" if I try other tracks they may not even play at all. I have listened for the pre...
  • Daniel
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Preview button in discover no longer working

Hi, I'm using spotify premium on Android (N5 and N7). I use the discover section to check out spotify suggested music. I usually am listening to a playlist and 'long press' the track in discover. Doesn't seem to be able to preview, it just starts pla...

  • Newbie
  • Hi, I'm using spotify premium on Android (N5 and N7). I use the discover section to check out spotify suggested music.  I usually am listening to a playlist and 'long press' the track in dis...
  • Merik
  • Community Legend
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Can't choose songs I want to play

Same thing is happening to me. Works fine on my computer but gives me the green shuffle play button and won't let me choose a song

  • Casual Listener
  • Same thing is happening to me. Works fine on my computer but gives me the green shuffle play button and won't let me choose a song
  • kbrooksc
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Un 'available offline'

When I click 'available offline' on an album, playlist or song nothing happens. I am a paying premium member. Going on holiday tomorrow, very annoying. How can you fix this? I've deleted the app, reinstalled, turned it off turned it on etc etc, doesn...

  • Newbie
  • When I click 'available offline' on an album, playlist or song nothing happens. I am a paying premium member. Going on holiday tomorrow, very annoying. How can you fix this? I've deleted the app, rei...
  • MichaelW
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • available offline
  • 387 Views
  • 1 replies
  • 0 likes

Track changes when app is not in use

I have recently switched from and iPhone to an android devide, and now whenever I pause a song and go back to the app an hour or so later, a different track is paused. This is the same whether the app is left active or not. Does this happen to anyone...

  • Newbie
  • I have recently switched from and iPhone to an android devide, and now whenever I pause a song and go back to the app an hour or so later, a different track is paused. This is the same whether the ap...
  • Daniel
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify for Android is a pile of junk

I have a new motorola smartphone. i have had Spotify premium now for about 5 years. I have blocked all updates on my laptop since version 8.5 as i consider Spotify has been rubbish since that version which i would guess is a couple of years now. Howe...

  • Roadie
  • I have a new motorola smartphone. i have had Spotify premium now for about 5 years. I have blocked all updates on my laptop since version 8.5 as i consider Spotify has been rubbish since that version...
  • BigKev57
  • Roadie
  • 617 Views
  • 4 replies
  • 0 likes
  • 617 Views
  • 4 replies
  • 0 likes

Downloaded songs not playing on Android

I have Spotify Premium and the android app. I have download a playlist of Black Keys songs. The songs below will not play audio, the seconds will count as if the song is playing. At the end of these songs it will not continue on the the next song, it...

  • Casual Listener
  •  I have Spotify Premium and the android app. I have download a playlist of Black Keys songs. The songs below will not play audio, the seconds will count as if the song is playing. At the end of ...
  • DylanCristy
  • Regular
  • 1047 Views
  • 8 replies
  • 0 likes
  • 1047 Views
  • 8 replies
  • 0 likes

Solved!! Offline Playlists

Hello, When I have made an album available offline on my Samsung Galaxy S2 Plus, and I un-check the 'Offline' button, does this automatically delete the list from my memory card? Thanks!

  • Casual Listener
  • Hello,   When I have made an album available offline on my Samsung Galaxy S2 Plus, and I un-check the 'Offline' button, does this automatically delete the list from my memory card?   ...
  • JetroWilliams
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Problems connecting Fire HDX to Fire TV

Hi Team, I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tablet with Spotify App from Amazon Appstore installed - Samsung Galaxy...

  • Regular
  • Hi Team,   I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tab...
  • Daniel
  • Community Legend
  • 12540 Views
  • 6 replies
  • 0 likes
  • 12540 Views
  • 6 replies
  • 0 likes

about the sd card and internal memory.

I just git a LG G3 , 32gb internal memory. I want to buy a 32 gb sd card , but where will the offline tracks save to?

  • Casual Listener
  • I just git a LG G3 , 32gb internal memory. I want to buy a 32 gb sd card , but where will the offline tracks save to?
  • Daniel
  • Community Legend
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Solved!! 4th generation Kindle Fire HD

Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible with the previous generation. Is this being looked a...

  • Casual Listener
  • Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible w...
  • KateME13
  • Casual Listener
  • 2066 Views
  • 6 replies
  • 0 likes
  • 2066 Views
  • 6 replies
  • 0 likes

Unfortunately spotify has stopped working

I have been paying for Spotify premium for a while. Recently, when I open spotify, it immediately tells me "Unfortunately spotify has stopped working". To get this to stop, I have to uninstall spotify, take out my battery, put my battery back in, tur...

  • Casual Listener
  • I have been paying for Spotify premium for a while. Recently, when I open spotify, it immediately tells me "Unfortunately spotify has stopped working".  To get this to stop, I have to uninstall...
  • Daniel
  • Community Legend
  • 2225 Views
  • 4 replies
  • 0 likes
  • 2225 Views
  • 4 replies
  • 0 likes

Android and PC using Spotify Connect. Connects as a device, no control

I'm having an issue with Spotify Connect being fully functional. My Android phone connects to PC and shows my playlists but doesn't allow me to control music either way. PC does not show up on mobile app. The PC does have a WIRED connection to the ro...

  • Newbie
  • I'm having an issue with Spotify Connect being fully functional. My Android phone connects to PC and shows my playlists but doesn't allow me to control music either way. PC does not show up on mobile...
  • Daniel
  • Community Legend
  • 3189 Views
  • 3 replies
  • 0 likes
  • 3189 Views
  • 3 replies
  • 0 likes

Spotify cannot be killed, constant network traffic

Android 4.4.2, LG G2, latest Spotify. According to Android System Info, Spotify is always running. If I kill it, it is immediately relaunched. At 10 AM, Spotify has caused network traffic worth 3 MB (My Data Manager). I can also see packets flowing t...

  • Regular
  • Android 4.4.2, LG G2, latest Spotify.  According to Android System Info, Spotify is always running.  If I kill it, it is immediately relaunched.  At 10 AM, Spotify has caused network t...
  • biterror
  • Regular
  • 754 Views
  • 6 replies
  • 0 likes
  • 754 Views
  • 6 replies
  • 0 likes