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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27903 Views
  • 59 replies
  • 23 likes
  • 27903 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870427 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870427 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Spotify Refusing To Recognize Premium Account

It has been 24 hours since I contacted Spotify about (surprise!) another problem they created. For some unknown reason (and despite Spotify consistently taking my money every month - including this one), my account how is on "shuffle play" (how cute)...

  • Gig Goer
  • It has been 24 hours since I contacted Spotify about (surprise!) another problem they created.  For some unknown reason (and despite Spotify consistently taking my money every month - including ...
  • Peter__
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Since this is the only way to log an error, bug, or derp. ( kem ad )

While listening to Eminem radio via mobile version (1.3.0.423) of spotiy on the galaxy note 3, the not so random ad "Kem Promise to love R&B best kept secret" come up but does not play. When i click shuffle play again, it prompts "music will play aft...

  • Newbie
  • While listening to Eminem radio via mobile version (1.3.0.423) of spotiy on the galaxy note 3, the not so random ad "Kem Promise to love R&B best kept secret" come up but does not play....
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify stopping randomly and not re-opening

I've been having the issue that Spotify is stopping when I open it sometimes. It usually happens only after I've opened it and then closed it, but sometimes will happen during the first time I try to open it after I restart my phone, which is the onl...

  • Regular
  • I've been having the issue that Spotify is stopping when I open it sometimes. It usually happens only after I've opened it and then closed it, but sometimes will happen during the first time I try to...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

(solved) Tip - Cannot Log in on Android

I can only listen to Spotify offline on my Kindle Fire. I have downloaded music and Spotify would bring us the Brwse. Now..it has now begun requiring a login which I cannot do offline. so no music except my purchased CDs. Any suggestions?? It is usel...

  • Newbie
  • I can only listen to Spotify offline on my Kindle Fire. I have downloaded music and Spotify would bring us the Brwse. Now..it has now begun requiring a login which I cannot do offline. so no music ex...
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

premium not working android

i need help!so i got the premium, but it still says free! why?ive tried everything and its not working

  • Newbie
  • i need help! so i got the premium, but it still says free! why? ive tried everything and its not working
  • Peter__
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

facebook you little demon

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password to my old account. Second problem is that i cant p...

  • Newbie
  • My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password...
  • user-removed
  • Not applicable
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Local Files do not show in my Samsung S5

Hey!I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorites and other playlists... please someone?

  • Newbie
  • Hey! I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorit...
  • Rodrigo
  • Community Legend
  • 556 Views
  • 2 replies
  • 0 likes
  • 556 Views
  • 2 replies
  • 0 likes

Spotify Connection

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button it doen't give me any options please help me.

  • Regular
  • I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button...
  • Daniel
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! LG G2 w/ KitKat - No playlists appear or load...

Good evening all, I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in the mobile app. Even having the link shared to me doesn't load anyt...

  • Visitor
  • Good evening all,   I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in t...
  • user-removed
  • Not applicable
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes

adding/removing albums.

I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.

  • Casual Listener
  • I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.
  • Daniel
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

The radio option has disappeared

Hello everyone,I'm using the free version of Spotify. Suddenly the radio option has disappeared from the side menu in my app.I'm currently using Samsung Galaxy s3 version 4.3 and the app's version is 1.4.0.631 How can I fix that? I've tried to instal...

  • Casual Listener
  • Hello everyone, I'm using the free version of Spotify.  Suddenly the radio option has disappeared from the side menu in my app. I'm currently using Samsung Galaxy s3 version 4.3 and the app's...
  • Daniel
  • Community Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Umusic add

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

  • Newbie
  • I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?
  • kbrooksc
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Tablet version won't let me choose the songs

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just fine. I tried uninstalling and installing again bu...

  • Visitor
  • Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just...
  • user-removed
  • Not applicable
  • 692 Views
  • 4 replies
  • 1 likes
  • 692 Views
  • 4 replies
  • 1 likes

Spotify now thinks I am in the US, and won't let me change my country...

OKSo I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared the cache and data for the app. I then tried to log in ag...

  • Casual Listener
  • OK So I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared th...
  • Daniel
  • Community Legend
  • 960 Views
  • 3 replies
  • 0 likes
  • 960 Views
  • 3 replies
  • 0 likes

Local Files wont download to APP

I am unable to download local files to the playlists on my app on my Andriod phone. The tracks just say "Track not available" both in offline and online mode. My device will not show up on the spotify on my desktop even though we are connected to the...

  • Casual Listener
  • I am unable to download local files to the playlists on my app on my Andriod phone.  The tracks just say "Track not available" both in offline and online mode.  My device will not show up o...
  • robinelinor
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Everytime... Won't fit.

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song won't fit...

  • Newbie
  • I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song w...
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! So where's the magic

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your presented with a context menu... Am I missing something h...

  • Gig Goer
  • The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your pres...
  • user-removed
  • Not applicable
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

How to store offline music on the external SD card on Samsung S4

Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old posts that were dated in 2012 and I'm not sure they are up to date. They are also vague. Please help.

  • Casual Listener
  • Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old  posts that were dated in 2012 and I'm not sure they are up to date. They are also vagu...
  • ronny87x
  • Newbie
  • 1418 Views
  • 2 replies
  • 0 likes
  • 1418 Views
  • 2 replies
  • 0 likes

Multiple Bugs

Xperia Z1, all software (Android and Spotify) at latest version. Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one in the list. Later, it'll just turn up again. No idea what changes i...

  • Newbie
  • Xperia Z1, all software (Android and Spotify) at latest version.   Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one i...
  • ahvenan
  • Music Fan
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Unable to browse playlists

So everything was working just fine ever since I became a premium user (a few months now). Well I was trying to download 3 playlists so I could listen offline. Got the error that said not enough space, came on here, and figured it was trying to insta...

  • Casual Listener
  • So everything was working just fine ever since I became a premium user (a few months now).  Well I was trying to download 3 playlists so I could listen offline.  Got the error that said not...
  • Daniel
  • Community Legend
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes