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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6396 Views

0 replies

7 likes

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Syncing

So first of: I can listen to music offline this feature works fine, which is awesome!That however, is the place where the positive side ends. When I download playlist I normally download them to my SD, problem is though that when I want to Sync Local...

Newbie

So first of: I can listen to music offline this feature works fine, which is awesome! That however, is the place where the positive side ends. When I download playlist I normally download ...

Daniel

Community Legend

347 Views

1 replies

0 likes

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  • 0 likes

Release Notes - Spotify for Android (1.4.0)

What's new in this version New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notifications. Fictitious: This app can stop a volcano from erupting.

Spotify Legend

  What's new in this version   New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notificat...

Goodman

Spotify Legend

1109 Views

2 replies

0 likes

1.4.0
Android
Release Notes
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  • 0 likes

HTC Sense 6 stops music after killing Spotify in task manager

Hello thereBefore my HTC One M7 was updated to Sense 6, I used to be able to kill the Spotify app in the Sense task manager without stopping my music from playing. Yet now it does. This is very annoying. Me and a lot of other people would be very sat...

Newbie

Hello there Before my HTC One M7 was updated to Sense 6, I used to be able to kill the Spotify app in the Sense task manager without stopping my music from playing. Yet now it does. This is very a...

Daniel

Community Legend

732 Views

1 replies

0 likes

HTC One M7 Sense 6
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Solved!!Superuser Contribution A way to automatically turn Spotify off after some time?

Is there any way, and if not - is there any official wishlist thread - so I could make Spotify stop playing music after some time (say: 2 hours)? Reason is very simple - I tend to play music when going to sleep, and it would be great if it stopped af...

Gig Goer

Is there any way, and if not - is there any official wishlist thread - so I could make Spotify stop playing music after some time (say: 2 hours)?   Reason is very simple - I tend to play mus...

Jemi

Spotify Legend

507341 Views

20 replies

52 likes

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  • 20 replies
  • 52 likes

Solved!! Spotify Premium does not work on my mobile

Hej, Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? Vyshnia

Casual Listener

Hej,   Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? &n...

dtorrese011

Newbie

869 Views

6 replies

1 likes

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  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

Casual Listener

Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...

Lucas_Sasso

Casual Listener

4214 Views

4 replies

0 likes

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Major Differences Between Desktop and Android Playlists

Hello, I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the problem. A few months ago I went through an ordeal with switchin...

Casual Listener

Hello,   I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the pr...

558 Views

0 replies

0 likes

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cannot upgrade to premium

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong password. I didn't even put a password in. Please help

Casual Listener

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong pas...

Daniel

Community Legend

595 Views

3 replies

0 likes

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Slow Spotify - Galaxy S4 CyanogenMod

Hi, Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually running really well a lot better than having Samsung's offici...

Newbie

Hi,   Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually...

Daniel

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
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Microphone activated while listening to music on Spotify

Hello everyone, I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that is bugging me : I hear everything that is going on through my m...

Newbie

Hello everyone,   I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that i...

Daniel

Community Legend

5582 Views

1 replies

0 likes

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Solved!! I can not delete my subscription to a list

Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Esto me sucede tanto en la versión PC como en Android e Ipad....

Casual Listener

Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista  http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Es...

luismluque

Casual Listener

431 Views

2 replies

0 likes

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SD card cleared

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...

Casual Listener

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...

Daniel

Community Legend

923 Views

3 replies

0 likes

Android 4.3
SD-card
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Solved!! Song details

When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to judge when the song is going to end because I'm dev...

Casual Listener

When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to ...

yogakulalawton

Casual Listener

1313 Views

4 replies

0 likes

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Can't log into Spotify via facebook - No keyboard appearing

I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app and using a different keyboard (even though it's work...

Casual Listener

I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app an...

Daniel

Community Legend

987 Views

2 replies

0 likes

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Spotify stops playing / SD Card storage problem

Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having: Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disappears from the screen. I need to open it again, and brings me t...

Casual Listener

Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having:   Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disa...

Daniel

Community Legend

1598 Views

6 replies

1 likes

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search bar - oops, something went wrong! try again...

He guys!, I am using the android app on my HTC One M8. I can't search for any music, it just says something went wrong and to try again. Clicking try again does nothing. All my saved music seems to be working fine. Anyone got any ideas?

Casual Listener

He guys!, I am using the android app on my HTC One M8. I can't search for any music, it just says something went wrong and to try again. Clicking try again does nothing. All my saved music seems to b...

Peter__

Community Legend

4032 Views

1 replies

0 likes

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Solved!! [Nexus 4] "Take Me to Church" plays on my PC, while it does not on my android phone.

Hi, I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. I do not install any 3rd party software on my Nexus, and everything i...

Casual Listener

Hi,   I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. ...

besirkurtulmus

Casual Listener

1149 Views

5 replies

0 likes

hozier
nexus
song wont play
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  • 5 replies
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Solved!! 1 playlist wont sync on my mobile

Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache data.

Casual Listener

Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache ...

pejblo

Casual Listener

875 Views

3 replies

0 likes

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Spotify Connection

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button it doen't give me any options please help me.

Regular

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button...

Daniel

Community Legend

429 Views

1 replies

0 likes

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facebook you little demon

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password to my old account. Second problem is that i cant p...

Newbie

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password...

user-removed

Not applicable

394 Views

2 replies

0 likes

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