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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
  • 854814 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20498 Views
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  • 20498 Views
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Playing a song imported from iTunes.

I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.) I imported to Spotify. I can play the song on my lap top. I included the song in a new mix. I downloaded the mix to my Android. It won't play on my Android. It says the so...

  • Regular
  • I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.)   I imported to Spotify.   I can play the song on my lap top.   I included the song in a new ...
  • Daniel
  • Community Legend
  • 161 Views
  • 1 replies
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  • 161 Views
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Problem with external SD card

I think this issue is taking too much time to get addressed. I have: - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify But the latest version does not want to detect my external 32gb SD card...

  • Regular
  • I think this issue is taking too much time to get addressed. I have:   - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify ...
  • Daniel
  • Community Legend
  • 291 Views
  • 5 replies
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  • 291 Views
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songs randomly pause, offline and online mode.

Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated.This happens while streaming in radio or albums or in offline playlist aswells. In additio...

  • Casual Listener
  • Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated. This happens while streaming in ra...
  • antics7
  • Casual Listener
  • 245 Views
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  • 245 Views
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Playlist synchronized only at normal quality level.

I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline and the quality selected is maximum as usual... To per...

  • Visitor
  • I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline &nb...
  • user-removed
  • Not applicable
  • 262 Views
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  • 262 Views
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downloaded files

downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?

  • Newbie
  • downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?
  • pnc
  • Community Legend
  • 219 Views
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  • 219 Views
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Spotify deletes downloaded playlists

Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB of storage on my SD card. I'm on a stock Android 4...

  • Music Fan
  • Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB...
  • PegHorse
  • Music Fan
  • 432 Views
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  • 432 Views
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Question about Android 4.4's SD card limitations

Google seems to have placed more restricitons on the use of an external SD card in Android 4.4. Will this affect Spotify's ability to install and write files on the SD card? As I may get the Xperia Z2 which comes with Kit Kat and a SD card slot but w...

  • Music Fan
  • Google seems to have placed more restricitons on the use of an external SD card in Android 4.4.   Will this affect Spotify's ability to install and write files on the SD card? As I may get t...
  • Peter__
  • Community Legend
  • 2967 Views
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  • 2967 Views
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Can't select songs I want to listen to

I cannot select songs that I want to play. There is only a "shuffle all" green button which plays everything on my playlist...

  • Newbie
  • I cannot select songs that I want to play. There is only a "shuffle all" green button which plays everything on my playlist...
  • Daniel
  • Community Legend
  • 301 Views
  • 2 replies
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  • 301 Views
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Solved!! How to add actual listening song to a playlist?

I'm totally new os spotify. When I'm listening a song, how can I add THIS song to a playlist ? I've already created playlist, but I cannot understand how to add a song to a playlist. ..

  • Casual Listener
  • I'm totally new os spotify.   When I'm listening  a song, how can I add THIS song to a playlist ?   I've already created playlist, but I cannot understand how to add a song to ...
  • Daniel
  • Community Legend
  • 306 Views
  • 2 replies
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  • 306 Views
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External speakers via USB...

I need to use bluetooth or usb to connect to external speakers from my Android phone can you help please. Suggestion: when I make a playlist, give me an option of purchasing those songs as a complete album.

  • Regular
  • I need to use bluetooth or usb to connect to external speakers from my Android phone can you help please.   Suggestion: when I make a playlist, give me an option of purchasing those songs as...
  • Daniel
  • Community Legend
  • 4096 Views
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  • 4096 Views
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Solved!! Why do I get notified when a playlist I follow gets new tracks?

I follow a playlist of a friend. I have noticed that when this playlist gets new tracks i get a notification on my Android phone (Samsung Galaxy S2). I get this notification even when Spotify is not running and I have set Spotify to be offline. I fin...

  • Roadie
  • I follow a playlist of a friend. I have noticed that when this playlist gets new tracks i get a notification on my Android phone (Samsung Galaxy S2).   I  get this notification even w...
  • Daniel
  • Community Legend
  • 1198 Views
  • 1 replies
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  • 1198 Views
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Solved!! spotify in car -usb

Hi.Connected my handy by usb to car stereo unit. In the offer of files on the screen there is default Music player, but not Spotify.Can you advise if and how to play the playlists from Spotify in the car?Mobile htc one x with Android 4.2.Thank you.

  • Music Fan
  • Hi. Connected my handy by usb to car stereo unit. In the offer of files on the screen there is default Music player, but not Spotify. Can you advise if and how to play the playlists from Spotify ...
  • jara_vyoral
  • Music Fan
  • 3599 Views
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  • 3599 Views
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Sony Z1 Sound settings do not apply when spotify is running

Sony Z1 Android 4.3 version 14.2.A.1.136 Spotify 0.7.5.698 Premium Problem. When spotify is running then all extra audio settings (clearaudio+, EQ etc..) dont work. you can chose the setting but they wont apply. They do work with al other music progr...

  • Casual Listener
  • Sony Z1 Android 4.3 version 14.2.A.1.136 Spotify 0.7.5.698 Premium   Problem. When spotify is running then all extra audio settings (clearaudio+, EQ etc..) dont work. you can chose the set...
  • ClearSound
  • Casual Listener
  • 1530 Views
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  • 1530 Views
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Locating audio effects

Okay, I have a HTC One Max and it lost the Beats settings, and I've seen a lot of things that say Spotify has an equalizer type audio effects. I may be one of a million people asking this, but where are the effects located? I absolutely can not figur...

  • Regular
  • Okay, I have a HTC One Max and it lost the Beats settings, and I've seen a lot of things that say Spotify has an equalizer type audio effects. I may be one of a million people asking this, but where ...
  • Daniel
  • Community Legend
  • 156 Views
  • 1 replies
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  • 156 Views
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Solved!! spotify connect

Dear all,Starting from current release spotify is not able to see my Pioneer Speaker.The trouble appears with two different devices.Till this version the spotify connect worked fine.ThanksRoberto

  • Roadie
  • Dear all, Starting from current release spotify is not able to see my Pioneer Speaker. The trouble appears with two different devices. Till this version the spotify connect worked fine. Thank...
  • Daniel
  • Community Legend
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
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Streaming Bitrate

I use the Normal bitrate of 96kbps for streaming, but it still uses more data than I would like since I am on a limited data plan. Does anyone know if Spotfiy will ever have an option for streaming quality less than 96kbps? I know the sound quality w...

  • Music Fan
  • I use the Normal bitrate of 96kbps for streaming, but it still uses more data than I would like since I am on a limited data plan.  Does anyone know if Spotfiy will ever have an option for strea...
  • 140 Views
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  • 140 Views
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When on the locked screen of nexus 5, song titles and artists will not update when you hit next

When on the locked screen of nexus 5, song titles and artists on downloaded playlists will not update when you hit next button. So the next song is playing and the information presented is incorrect on the lock screen. I have downloaded the applicati...

  • Casual Listener
  • When on the locked screen of nexus 5, song titles and artists on downloaded playlists will not update when you hit next button. So the next song is playing and the information presented is incorrect...
  • Josh
  • Community Legend
  • 324 Views
  • 2 replies
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  • 324 Views
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Spotify without network causes battery drain

I switch off wifi/data connection on my phone at night and by morning I see that spotify has sucked way too much battery, wake lock detector shows spotify waking up 65 times (the max amongst entire list). Let me know if you need any more info? Thanks

  • Newbie
  • I switch off wifi/data connection on my phone at night and by morning I see that spotify has sucked way too much battery, wake lock detector shows spotify waking up 65 times (the max amongst entire l...
  • 217 Views
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  • 217 Views
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Shuffling library ?

I used to use this feature and it is still there, but now when I use it, It replays the same 2-8 songs at random it seems. I have 4 playlists (~500 songs) downloaded so when I am in offline mode those are available to listen to but only if I go to th...

  • Newbie
  • I used to use this feature and it is still there, but now when I use it, It replays the same 2-8 songs at random it seems. I have 4 playlists (~500 songs) downloaded so when I am in offline mode thos...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes