Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Title is not that clear. Sorry for that What is happening though is since the last update the mobile app tries to play at the same time. This is a neat feature, but as I'm listening to my locally installed app on the computer the mobile then just sta...
Title is not that clear. Sorry for that What is happening though is since the last update the mobile app tries to play at the same time. This is a neat feature, but as I'm list...
Newbie
624 Views
2 replies
0 likes
Hey guys, I'd like to sync my local mp3 from my pc to an android phone using spotify. I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi network and I checked offline usage. But only songs from the Database are ...
Hey guys, I'd like to sync my local mp3 from my pc to an android phone using spotify. I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi n...
448 Views
0 replies
0 likes
Hello @ all (but mainly all app developer for Android ), since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reboot the device, all my downloaded playlists are "gone" (Playlists stay b...
Hello @ all (but mainly all app developer for Android 😉 ), since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reb...
Regular
1981 Views
14 replies
0 likes
After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my country at https://www.spotify.com/account/profile/, Whic...
After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my countr...
Newbie
2144 Views
2 replies
0 likes
I think there is a slight problem with the new lock screen controls on Android 5. The close/X button is too close to the skip button, meaning it is easy to accidentally press it. The only way to get Spotify back, of course, is then to unlock the phon...
I think there is a slight problem with the new lock screen controls on Android 5. The close/X button is too close to the skip button, meaning it is easy to accidentally press it. The only way to get ...
Casual Listener
637 Views
2 replies
0 likes
I have problem running Spotify app on my Note now that I updated it to Android 4.4.2. Basically it runs fine under my main profile on the tablet but both a secondary profile and a restricted profile I created have issues with it. When I start the app...
I have problem running Spotify app on my Note now that I updated it to Android 4.4.2. Basically it runs fine under my main profile on the tablet but both a secondary profile and a restrict...
Casual Listener
1822 Views
6 replies
0 likes
Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help
Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help
Community Legend
11915 Views
4 replies
0 likes
I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly 1 I have tried uninstalling Spotify shutdown, restart and reinstallin...
I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly 1 I...
Gig Goer
772 Views
5 replies
1 likes
Hello, I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not download the spotify app from the google play store as it is not pub...
Hello, I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not down...
Casual Listener
934 Views
4 replies
0 likes
Community Legend
358 Views
2 replies
0 likes
Hello my friends. I got a problem.So basically my mobile app doesn't work properly. Everytime i open the application it just says spotify in the right corner. Nothing else. It just won't load anything. I reinstalled the app several times and it alway...
Hello my friends. I got a problem. So basically my mobile app doesn't work properly. Everytime i open the application it just says spotify in the right corner. Nothing else. It just won't load a...
Community Legend
420 Views
1 replies
0 likes
Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but that is a nightmare in itself. Please help#!
Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but...
Newbie
1515 Views
6 replies
0 likes
Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Android phone). I could however make the "Top 100 songs" pl...
Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Androi...
Music Fan
782 Views
1 replies
2 likes
My spotify app crashes almostr every week
My spotify app crashes almostr every week
Music Fan
778 Views
9 replies
0 likes
there is a offer from spotify saying buy 1 month and get 2 month for free. i just bought 1 month but i bought it with a code and i checked my spotify only lasts 1 month instead of 3.
there is a offer from spotify saying buy 1 month and get 2 month for free. i just bought 1 month but i bought it with a code and i checked my spotify only lasts 1 month instead of 3.
Music Fan
495 Views
2 replies
0 likes
Sometimes I like to listen to Spotify on my phone, but when I'm home I use my computer to play music. On my phone I usually listen to some saved offline playlist, but on the computer I prefer to use the radio in Spotify. Suddenly the music will stop ...
Sometimes I like to listen to Spotify on my phone, but when I'm home I use my computer to play music. On my phone I usually listen to some saved offline playlist, but on the computer I prefer to...
Community Legend
292 Views
1 replies
0 likes
Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song). The result is that I have much more albums saved than ...
Hi, Now I find in "my albums" every album containing a song that I have saved., when I save just one specific song, I find the corresponding album in "my albums" (containing only the saved song)...
Music Fan
418 Views
3 replies
0 likes
I can't get spotify to open on my the 5000 smartphone can anybody help me
I can't get spotify to open on my the 5000 smartphone can anybody help me
Casual Listener
440 Views
2 replies
0 likes
Why when im paying you for the unlimited service at £4.99 per month and have been for over two years do i now find that my new android devices force me to accept your free service. please supply the service I am in contract with you to supply. Thank ...
Why when im paying you for the unlimited service at £4.99 per month and have been for over two years do i now find that my new android devices force me to accept your free service. please suppl...
Community Legend
342 Views
2 replies
0 likes
Hi, I have spotify on my main pc and have downloaded the app onto both mine and my wifes samsung s4 mobiles. I was hoping that we could both play different playlists simultaneously but when I am using mine I cannot get my wifes to work on a different...
Hi, I have spotify on my main pc and have downloaded the app onto both mine and my wifes samsung s4 mobiles. I was hoping that we could both play different playlists simultaneously but when I am usin...
Community Legend
450 Views
2 replies
0 likes
