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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7071 Views

0 replies

7 likes

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Solved!! Spotify keeps deleting my offline playlists

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it apparently doesnt count as an offline device when o...

Casual Listener

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it ...

Daniel

Community Legend

11093 Views

6 replies

2 likes

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Spotify pauses at high volume warning level even on loudspeaker

Hi, I'm using a Galaxy Note 3 with Android 4.4.2When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point around maybe 75%.Recently though I've noticed that when I liste...

Regular

Hi, I'm using a Galaxy Note 3 with Android 4.4.2 When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point arou...

Daniel

Community Legend

1050 Views

4 replies

0 likes

bug
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Shuffle play even though I have a premium account

Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cleared cash and data and uninstalled Spotify. Restarted ph...

Newbie

Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cl...

Daniel

Community Legend

414 Views

1 replies

0 likes

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Solved!! Certain Tracks from my personal library are not available

I have a Nexus 5 running Android 4.4.4, have the latest update to Spotify, am a premium user have only 8600 tracks on my iTunes but still can't listen to all of my tracks. Like for some playlists I can only listen to listen to certain tracks. The res...

Regular

I have a Nexus 5 running Android 4.4.4, have the latest update to Spotify, am a premium user have only 8600 tracks on my iTunes but still can't listen to all of my tracks. Like for some playlists I c...

Daniel

Community Legend

835 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Not all songs show up in 'Albums' view in My Muisc

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever reason it wasn't downloading the album properly (and ...

Regular

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever re...

dinomight

Spotify Star

391 Views

1 replies

0 likes

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Problem with a song

Hello! I have a problem with a single song on my spotify on android... the song is this one: Club Dogo – Fragili on my PC this song is available on my phone deaspear , any suggestion? Thanks

Casual Listener

Hello!   I have a problem with a single song on my spotify on android... the song is this one:  Club Dogo – Fragili   on my PC this song is available on my phone deaspear , a...

Daniel

Community Legend

507 Views

3 replies

0 likes

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HTC One M8 crashes and skips

I have an HTC M8 i am a premium spotify member. Ever since i've had spotify ive had minor issues here and there which didnt bother me at first but these minor issues have gotten worse. I have the latest version of spootify currently and my phone is c...

Regular

I have an HTC M8 i am a premium spotify member. Ever since i've had spotify ive had minor issues here and there which didnt bother me at first but these minor issues have gotten worse. I have the lat...

Daniel

Community Legend

3727 Views

34 replies

0 likes

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Solved!! help with spotify connect

I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music I'm listening also plays on his cell phone, and he ...

Casual Listener

I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music ...

Daniel

Community Legend

636 Views

3 replies

0 likes

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track on pc that are not on android app

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Casual Listener

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Daniel

Community Legend

506 Views

4 replies

0 likes

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spotify switched to htc music app :/

hi all, assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switched to the htc player odd shouldnt it have stayed with spotify? ...

Visitor

hi all,   assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switche...

user-removed

Not applicable

697 Views

4 replies

0 likes

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Tracks won't download to SD card

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone. What are the steps you took to get to the error/issue? B. TroubleshootingPlease follow the below troubleshooting steps to see if you can resolve the...

Regular

Description I can't get my playlists to download offline to my SD card, they keep saving to my phone.   What are the steps you took to get to the error/issue? B. Troubleshooting...

Cwighty14

Newbie

5660 Views

5 replies

0 likes

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Lockscreen album art is gone in Android l?

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Casual Listener

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Daniel

Community Legend

767 Views

1 replies

0 likes

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Solved!! Galaxy S4 sound level

When equalizer is turned off sound level is higher than when it is on. Why is this and how can I get the higher sound levels?

Newbie

When equalizer is turned off sound level is higher than when it is on. Why is this and how can I get the higher sound levels?

raypalmer22

Newbie

508 Views

2 replies

0 likes

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Contacting Spotify

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses. I am a Premium customer and this is how I am getting treat...

Newbie

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses.  I...

Daniel

Community Legend

553 Views

1 replies

1 likes

  • 553 Views
  • 1 replies
  • 1 likes

IOM Galaxy S5

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....

Newbie

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...

Merik

Community Legend

879 Views

1 replies

0 likes

galaxy s5
IOM
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Problem with SD card. I can't enter Spotify from my smartphone anymore!

I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...

Roadie

I've run into a problem with Spotify on my Android phone.   I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears:   "We couldn'...

kbrooksc

Community Legend

1028 Views

3 replies

0 likes

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Bug with "Liked from radio"-lists and download over 2g/3g.

Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...

Casual Listener

Hi!   So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...

user-removed

Not applicable

539 Views

1 replies

0 likes

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Solved!! Spotify Music app on Android 2.3.6

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...

Visitor

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Doe...

user-removed

Not applicable

19829 Views

3 replies

0 likes

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Solved!! Spotify moto g sound/playback problems

Good morning, first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto G 1st Generation Android 4.4.4 KitKat (3G and no SD-Card Slot). First le...

Regular

Good morning,     first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto...

HendrikWegner

Regular

8693 Views

8 replies

0 likes

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Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

Regular

Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...

Millenotti

Regular

878 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes