Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

211487 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 211487 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

562307 Views

78 replies

3 likes

  • 562307 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463905 Views

575 replies

39 likes

Account
Free
  • 463905 Views
  • 575 replies
  • 39 likes

Spotify Premium won't work on Wifi - HTC One M8

Ever since I upgraded to Spotify Premium, it won't work on wifi at all - error message "no internet connection" although my internet connection is fine. I had no trouble with Free spotify. This is whether I'm streaming or downloading. Nothing works u...

Newbie

Ever since I upgraded to Spotify Premium, it won't work on wifi at all - error message "no internet connection" although my internet connection is fine. I had no trouble with Free spotify. This is ...

MattSuda

Spotify Star

920 Views

1 replies

0 likes

  • 920 Views
  • 1 replies
  • 0 likes

Difficulties to follow artists

Hello,I have issues when i want to follow an artist : sometimes i check the box on an artist's page but it doesn't show up on general artist's page like on the screen : It's the same with registrered music and with some artists that i followed one da...

Regular

Hello, I have issues when i want to follow an artist : sometimes i check the box on an artist's page but it doesn't show up on general artist's page like on the screen :   ...

jeremypsl

Regular

1089 Views

8 replies

0 likes

  • 1089 Views
  • 8 replies
  • 0 likes

paid for 3 free months for 99 cents no upgrade

I paid for the 3 free months but in not seeing that I have premium. I have lodged out and back in I have also uninstalled it from my phone and reinstalled it and still nothing

Newbie

I paid for the 3 free months but in not seeing that I have premium. I have lodged out and back in I have also uninstalled it from my phone and reinstalled it and still nothing

MattSuda

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Headphones mic not "released" when receiving a phone call

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now. Example 1: 1) I'm listening to music on Spotify 2) the phone rings: Android automatically takes over and pauses Spotify 3) I...

Visitor

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now.    Example 1: 1) I'm listening to music on Spotify 2) t...

Alfafreak

Newbie

868 Views

2 replies

0 likes

  • 868 Views
  • 2 replies
  • 0 likes

No internet connection

For the past few weeks I have been unable to get an internet connection while on mobile. I have an HTC One M8 on t-mobile. I've reinstalled the app and rebooted the phone several times. I've checked storage location, all of my settings, and just abou...

Casual Listener

For the past few weeks I have been unable to get an internet connection while on mobile. I have an HTC One M8 on t-mobile. I've reinstalled the app and rebooted the phone several times. I've checked ...

Upset

Gig Goer

1277 Views

7 replies

0 likes

  • 1277 Views
  • 7 replies
  • 0 likes

Solved!! dont open

Hello everybody, I changed my smartphone to a new one and Im trying to open spotify in the new phone but it doesnt open, it doesnt charge anything and i dont know what to do. Anybody know what happen? Thanks

Casual Listener

Hello everybody, I changed my smartphone to a new one and Im trying to open spotify in the new phone but it doesnt open, it doesnt charge anything and i dont know what to do.    Anybody...

Daniel

Community Legend

1118 Views

4 replies

0 likes

  • 1118 Views
  • 4 replies
  • 0 likes

Music saved on internal storage AND SD card

Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in both of memory slots. It seems that it's saving music...

Newbie

Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in bo...

Daniel

Community Legend

2203 Views

3 replies

0 likes

  • 2203 Views
  • 3 replies
  • 0 likes

Can't connect to synchronize Desktop App with Android App

I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Network but the Desktop App won't recognize my Oneplus ...

Casual Listener

I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Netw...

Daniel

Community Legend

807 Views

1 replies

0 likes

  • 807 Views
  • 1 replies
  • 0 likes

Solved!! Where to report a fault?

Hi, there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?

Gig Goer

Hi,   there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?    

Daniel

Community Legend

817 Views

2 replies

0 likes

  • 817 Views
  • 2 replies
  • 0 likes

Shutting off connect

Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work. So my girlfriend can use it on my iPad in the livi...

Casual Listener

Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work....

Daniel

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Spotify Cache

Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like the autocaching better.

Visitor

Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like ...

Daniel

Community Legend

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Recent Android App Bugs

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared up.....i chocked that up to you guys updating the ...

Visitor

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared...

Daniel

Community Legend

2299 Views

19 replies

0 likes

  • 2299 Views
  • 19 replies
  • 0 likes

Spotify causing my tablet to shut off

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press either the home or power button, nothing happens. I have...

Regular

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press eithe...

Daniel

Community Legend

1060 Views

3 replies

0 likes

  • 1060 Views
  • 3 replies
  • 0 likes

spotify app crashes on android 4.1.1 after 2-3 seconds on tablet

Hi all I looked into the support Forums an it saw no helping articles. Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue. What can i do Tod fix the Problem?

Regular

Hi all I looked into the support Forums an it saw no helping articles.   Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue....

Steffensworld

Regular

2112 Views

8 replies

0 likes

  • 2112 Views
  • 8 replies
  • 0 likes

Note 4 Spotify problems in car.

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also can't see the name of the song on the multimedia syste...

Casual Listener

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also ca...

lOneRanger

Casual Listener

1054 Views

3 replies

0 likes

  • 1054 Views
  • 3 replies
  • 0 likes

Solved!! Local files playlist icon gone!

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've read that I need to take involves using the local fi...

Casual Listener

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've r...

mickmack2009

Casual Listener

1110 Views

2 replies

0 likes

  • 1110 Views
  • 2 replies
  • 0 likes

premium

I'm Paying for spotify premium why am i getting the adds

Newbie

I'm Paying for spotify premium why am i getting the adds

MattSuda

Spotify Star

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Offline is a fluke ???

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both Desktop and android app.. please help

Roadie

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both...

thai2000

Roadie

810 Views

4 replies

0 likes

  • 810 Views
  • 4 replies
  • 0 likes

Saved to collection

I can no longer save songs to my collection I can only follow an artist. Why??

Visitor

I can no longer save songs to my collection I can only follow an artist.  Why??

Daniel

Community Legend

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

[Feature Request] Implement the song rating API that Google made in Lollipop.

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and controlling playback with my Pebble smartwatch. I would l...

Visitor

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and co...

683 Views

0 replies

3 likes

  • 683 Views
  • 0 replies
  • 3 likes