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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857342 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857342 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21558 Views
  • 3 replies
  • 0 likes
  • 21558 Views
  • 3 replies
  • 0 likes

Lift 3 device limiation please

I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to listen to mucis while working. - An 8" Tablet for holiday a...

  • Roadie
  • I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to li...
  • WilliamOffline
  • Roadie
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Need Help downloading tracks

Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have tried holding on to a song its options are just sh...

  • Newbie
  • Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have...
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

moto X touchless control issue

Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music. Right now only Google play music works! When I set Spotify as the default player, the voice command only...

  • Newbie
  • Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music.  Right now only Google play music works!  W...
  • 626 Views
  • 0 replies
  • 0 likes
  • 626 Views
  • 0 replies
  • 0 likes

Can't log to spotify

Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", phone crashes (black screen) and I must restart it. I...

  • Newbie
  • Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", ...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Galaxy S5

Just got a new phone Galaxy S5, upgrated from S2. Have been using spotify on mey phone for 6 months with no problems. Cant open spotify on my new S5, "unfortunately, spotify has stopped". And doesnt open? I have a premium subscription. Any Ideas?

  • Casual Listener
  • Just got a new phone Galaxy S5, upgrated from S2. Have been using spotify on mey phone for 6 months with no problems. Cant open spotify on my new S5, "unfortunately, spotify has stopped". And doesn...
  • lofture
  • Casual Listener
  • 9354 Views
  • 2 replies
  • 1 likes
  • 9354 Views
  • 2 replies
  • 1 likes

Can't use menu, stuck on Your Music

Spotify recently updated on my Android phone. Now, when I load it goes straight to the Your Music page. I cannot use the menu at all, every time I press it, the app closes to my home screen. I have deleted the cache, deleted the data, uninstalled, re...

  • Casual Listener
  • Spotify recently updated on my Android phone.  Now, when I load it goes straight to the Your Music page.  I cannot use the menu at all, every time I press it, the app closes to my home scre...
  • Joe
  • Community Legend
  • 418 Views
  • 7 replies
  • 0 likes
  • 418 Views
  • 7 replies
  • 0 likes

Syncing local files asking for premium.

I have used Spotify to sync local files from my PC to android phone (currently Nexus 4) for a while now. However when trying to sync a playlist full of local files today I get the 'Premium Required' popup, this is the same for all playlists that I tr...

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  • Music Fan
  • I have used Spotify to sync local files from my PC to android phone (currently Nexus 4) for a while now. However when trying to sync a playlist full of local files today I get the 'Premium Required...
  • John_Peterson
  • Regular
  • 3350 Views
  • 54 replies
  • 3 likes
  • 3350 Views
  • 54 replies
  • 3 likes

Just and observation relevant to recent equalizer bug

As you may know, there have been some issues with equalizers not working properly with the Spotify android app. When a song started or when you skipped through it the volume would jump to max scaring the **bleep** out of you for a split second. I had...

  • Music Fan
  • As you may know, there have been some issues with equalizers not working properly with the Spotify android app. When a song started or  when you skipped through it the volume would jump to max s...
  • Joe
  • Community Legend
  • 469 Views
  • 1 replies
  • 1 likes
  • 469 Views
  • 1 replies
  • 1 likes

Solved!! Incorrect song order in My Music

When I save certain albums to My Music, the songs are occasionally listed in the incorrect playing order in the android app. This happens in both album and artist views, and happens whether I originally saved the album from the desktop Windows app or...

  • Regular
  • When I save certain albums to My Music, the songs are occasionally listed in the incorrect playing order in the android app. This happens in both album and artist views, and happens whether I origina...
  • Peter__
  • Community Legend
  • 4238 Views
  • 9 replies
  • 0 likes
  • 4238 Views
  • 9 replies
  • 0 likes

Updated Spotify on Android

There are those new tabs but no new design. Why? Will there even be a design update?

  • Casual Listener
  • There are those new tabs but no new design. Why? Will there even be a design update?
  • DANIEL3GS
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Data usage while in offline mode

Hi there, I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I was sure that my Spotify app was in offline mode I double-che...

  • Newbie
  • Hi there,   I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I...
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Spotify Premium

Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advice on how to get it sorted? Have logged in and out ...

  • Newbie
  • Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advi...
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Your music songs on PC does not show on android

I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does not sync with the pc.

  • Regular
  • I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does n...
  • regisbsb
  • Regular
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Where is chromecast ????

STILL NO CHROME CAST SUPPORT ! I have a lot of playlists to copy to Google play but it will be worth it ! Spotify u have last another paying customer !

  • Newbie
  • STILL NO CHROME CAST SUPPORT ! I have a lot of playlists to copy to Google play but it will be worth it ! Spotify u have last another paying customer !
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline (Chile)

Hello, I've been listening some Spotify spots in which are said that we can use spotify for free in our cellphones without going premiun, but they also said that it is not a 30-days test of the premiun Spotify. I downloaded the app in my smartphone (...

  • Casual Listener
  • Hello,   I've been listening some Spotify spots in which are said that we can use spotify for free in our cellphones without going premiun, but they also said that it is not a 30-days test o...
  • GabbyW
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Computer freezes and locks up when syncing with Galaxy s3

Hello, I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network, the syncing process begins. After 1-3 minutes of syncing song...

  • Casual Listener
  • Hello,   I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network,...
  • Peter__
  • Community Legend
  • 459 Views
  • 7 replies
  • 0 likes
  • 459 Views
  • 7 replies
  • 0 likes

Unable to Play Track on Android or iPad, but playable on PC?

Hi all, Would anyone know why some tracks of my playlist play fine on the PC, but are unplayable on Android or iPad? These are greyed out in the mobile devices. On the iPad, it says "Unable to Play Track" when you try to play it. Other related posts ...

  • Regular
  • Hi all,   Would anyone know why some tracks of my playlist play fine on the PC, but are unplayable on Android or iPad? These are greyed out in the mobile devices.   On the iPad, it...
  • Peter__
  • Community Legend
  • 787 Views
  • 6 replies
  • 0 likes
  • 787 Views
  • 6 replies
  • 0 likes

Spotify Widget

I'm not sure who else this affects but the first time after geting the Spotify app on my Nexus 7 2013, the widget was a nice 4x1 size which would sit nicely in the middle of the screen, but after using Nova Launcher for a while (and unistalling Nova ...

  • Casual Listener
  • I'm not sure who else this affects but the first time after geting the Spotify app on my Nexus 7 2013, the widget was a nice 4x1 size which would sit nicely in the middle of the screen, but after usi...
  • Joe
  • Community Legend
  • 2723 Views
  • 1 replies
  • 1 likes
  • 2723 Views
  • 1 replies
  • 1 likes

Solved!! Artists in Your Music with ZERO saved songs/albums

I have several artists that are listed under the Artists tab of Your Music, but i have not saved any of their music at all. They show as having "0" tracks. Have tried adding music and removing, but the entry remains.

  • Regular
  • I have several artists that are listed under the Artists tab of Your Music, but i have not saved any of their music at all. They show as having "0" tracks. Have tried adding music and removing, but t...
  • Peter__
  • Community Legend
  • 696 Views
  • 9 replies
  • 0 likes
  • 696 Views
  • 9 replies
  • 0 likes

Solved!! galaxy S5 app

How do I get the spotify app on my phone? This should be easier than what it's doing.

  • Regular
  • How do I get the spotify app on my phone?  This should be easier than what it's doing.
  • kbrooksc
  • Community Legend
  • 5427 Views
  • 8 replies
  • 0 likes
  • 5427 Views
  • 8 replies
  • 0 likes