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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112773 Views

26 replies

3 likes

  • 112773 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226858 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226858 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584883 Views

79 replies

3 likes

  • 584883 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481146 Views

577 replies

40 likes

Account
Free
  • 481146 Views
  • 577 replies
  • 40 likes

phone

Why's my spotify not playing sound it can't be the phone coz it plays on you tube and everything else apart from spotify I need help here don't know what it's doing

Newbie

Why's my spotify not playing sound it can't be the phone coz it plays on you tube and everything else apart from spotify I need help here don't know what it's doing

Jordi

Community Legend

73637 Views

1 replies

0 likes

  • 73637 Views
  • 1 replies
  • 0 likes

My account is automatically unfollowing artists

I love spotify with every fiber of my being but an issue has occurred recently my spotify account has been automatically unfollowing artists I pay for premium so I sort of expectations that I should not have a limit or I should at least get some type...

Newbie

I love spotify with every fiber of my being but an issue has occurred recently my spotify account has been automatically unfollowing artists I pay for premium so I sort of expectations that I should ...

OviiiOne

Community Legend

1203 Views

1 replies

1 likes

  • 1203 Views
  • 1 replies
  • 1 likes

Cuenta que ya no uso

Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?

Newbie

Hola! Tengo una cuenta premium que ya no uso pero me siguen cobrando, cómo hago para cancelar ésa cuenta y que ya no me cobren?

OviiiOne

Community Legend

580 Views

3 replies

0 likes

  • 580 Views
  • 3 replies
  • 0 likes

(Bug report?) Spotify offline: deletes album temporarily after pause (Motorola G)

I am having an anoying problem with Spotfiy offline in Android 4.4.2 (see specific info like kernel at the end). Here is how to reproduce it: 1. Save an album (not playlist) offline 2. Play any song in the album 3. Lock the phone (mine is locked with...

Regular

I am having an anoying problem with Spotfiy offline in Android 4.4.2 (see specific info like kernel at the end).   Here is how to reproduce it:   1. Save an album (not playlist) offli...

hedsonojeda

Newbie

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Spotify buffering at end of every song

Hey there. I have problem with Spotify in Android after update. I updated Spotify and now it keeps buffering at end of song, at every song. Playback stops at end of song befere crossfade and then continue. I have no problems with Internet, as my mobi...

Visitor

Hey there.   I have problem with Spotify in Android after update. I updated Spotify and now it keeps buffering at end of song, at every song. Playback stops at end of song befere crossfade a...

rytymu

Gig Goer

7970 Views

33 replies

0 likes

  • 7970 Views
  • 33 replies
  • 0 likes

Spotify won't open on my Galaxy Tab

It previously worked fine, but somewhere along the way, it stopped, and now won't open at all. I've uninstalled and re-installed with no luck. When I try to open, I get the "Unfortunately, Spotify has stopped" message. Works fine on my phone. Tablet ...

Newbie

It previously worked fine, but somewhere along the way, it stopped, and now won't open at all. I've uninstalled and re-installed with no luck. When I try to open, I get the "Unfortunately, Spotify ha...

Daniel

Community Legend

2988 Views

1 replies

0 likes

Android
galaxy tab
Spotify
  • 2988 Views
  • 1 replies
  • 0 likes

store song on SD card

hello i have a new LG g3 on lollipop and i try to put my song on my 64gb sd card. it seems to store some info on the sd card but the application storage is also groing on ty internal storage. i had before a sony z1 and eveirything was fine, all the s...

Casual Listener

hello   i have a new LG g3 on lollipop and i try to put my song on my 64gb sd card. it seems to store some info on the sd card but the application storage is also groing on ty internal s...

Daniel

Community Legend

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes

Spotify abre porém não carrega as playlists

Boa tarde, estou tendo grandes problemas com o meu app Spotify no Z3 Compact, simplesmente ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho co...

Casual Listener

Boa tarde, estou tendo grandes problemas com o meu app Spotify no Z3 Compact, simplesmente ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superio...

beberbr

Casual Listener

13318 Views

5 replies

1 likes

  • 13318 Views
  • 5 replies
  • 1 likes

Share button has changed, for the worst

In the latest app update, the usual Android share (aka intents) menu has now been removed, and replaced with limited options for posting on social media, to a Spotify friend, or copying the link. The previous menu allowed me to share a link to someth...

Regular

In the latest app update, the usual Android share (aka intents) menu has now been removed, and replaced with limited options for posting on social media, to a Spotify friend, or copying the link. ...

BNQNY

Newbie

1173 Views

3 replies

0 likes

  • 1173 Views
  • 3 replies
  • 0 likes

Spotify Crashes on both of my Galaxy S5's at launch

I have been a Premium customer for a few years now without issue until recently. In Mid December I was using a Galaxy S3 to listen to spotify. The app started locking up and crashing on my phone pretty regularly.....ok everytime I sused it, i had to ...

Casual Listener

I have been a Premium customer for a few years now without issue until recently.  In Mid December I was using a Galaxy S3 to listen to spotify.  The app started locking up and crashing on m...

Daniel

Community Legend

2575 Views

3 replies

0 likes

  • 2575 Views
  • 3 replies
  • 0 likes

Spotify App doesnt work

Hello, The App doesnt work anymore on my phone after the latest Update. I already tried to reinstall the App, deleted all the data and everything, then tried to reinstall. It worked for about a minute, until i tried to download my playlists again, bu...

Casual Listener

Hello, The App doesnt work anymore on my phone after the latest Update.   I already tried to reinstall the App, deleted all the data and everything, then tried to reinstall. It worked fo...

syriuz

Casual Listener

584 Views

2 replies

0 likes

  • 584 Views
  • 2 replies
  • 0 likes

Sync local files through USB

This seems to be impossible, pretty amusing considering the sign "never be without your music" is screened when pressing the devices-tab. If you do not have access to WI-FI this statement is not true, my only option is to sync local files through USB...

Newbie

This seems to be impossible, pretty amusing considering the sign "never be without your music" is screened when pressing the devices-tab. If you do not have access to WI-FI this statement i...

920 Views

0 replies

1 likes

  • 920 Views
  • 0 replies
  • 1 likes

unable to connect on Internet radio

Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and the radio shows waiting for users. It is connected to...

Casual Listener

Hi. My premium account is paid. I run spotify on my Samsung galaxy s3 and kindle fire hd. Has been working fine but last two days it won't connect to my radio. It shows as available on network and th...

spotifiednew22

Casual Listener

5432 Views

4 replies

1 likes

  • 5432 Views
  • 4 replies
  • 1 likes

Android app freezes after one song

Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black back...

Newbie

Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the...

Daniel

Community Legend

979 Views

1 replies

0 likes

  • 979 Views
  • 1 replies
  • 0 likes

Solved!! Spotify notification on Android phone not readable

Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2

Community Legend

Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2

Daniel

Community Legend

1668 Views

6 replies

0 likes

Android
  • 1668 Views
  • 6 replies
  • 0 likes

Spotify app unregisters media button receiver after a while.

While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last active one, Spotify, as is expected. As far as I can tel...

Regular

While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last activ...

appel_

Regular

1360 Views

1 replies

2 likes

  • 1360 Views
  • 1 replies
  • 2 likes

Music is getting stopped. Android 4.4.2

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Please help me, cause i cannot sleep without my sleep ...

Casual Listener

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Ple...

Daniel

Community Legend

886 Views

3 replies

0 likes

  • 886 Views
  • 3 replies
  • 0 likes

tmobile htc one m8 not working on 4g lte?

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?

Newbie

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online? 

Upset

Gig Goer

1295 Views

2 replies

1 likes

  • 1295 Views
  • 2 replies
  • 1 likes

Solved!! Android 4.2 (Jelly Bean) not recognizing data connection

Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?

Casual Listener

Continual "you're offline" error although phone is connected to data.  Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgr...

Upset

Gig Goer

2264 Views

3 replies

1 likes

  • 2264 Views
  • 3 replies
  • 1 likes

Any word on HTC M8 fixes?

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...

Regular

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do somethi...

Upset

Gig Goer

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes