Device is not showing up on Pc

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Device is not showing up on Pc

Casual Listener

Hello I have this problem where my device is not showing up I've tried everything and can't still connect.

 

What I've tried.

  • Enabled UPnP
  • Unintsalling and reinstalling the app
  • Reconnecting my wifi
  • Log in and sign out

I should not that I have a comcast Cisco DPC3939 modem. I recently had it swapped out and I think that it caused this problem.

Also the Ip on my phone is different from my computer.

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Re: Device is not showing up on Pc

Community Legend

Make sure Spotify is not being blocked by Windows (or any other) firewall


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
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Re: Device is not showing up on Pc

Community Legend

Hello and welcome to the Spotify Community!

 

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box 😉

Solution!

Re: Device is not showing up on Pc

Community Legend

Make sure Spotify is not being blocked by Windows (or any other) firewall


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

Re: Device is not showing up on Pc

Casual Listener

Okay so it turns out that it was being blocked by Windows firewall but that still didn't fix the problem so I contacted my ISP about my devices about being on different ip's and they fixed the problem within my router. Thanks for the help. Request to close this thread.

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