Device is not showing up on Pc

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Device is not showing up on Pc

IHadAGiraffe
Casual Listener

Hello I have this problem where my device is not showing up I've tried everything and can't still connect.

 

What I've tried.

  • Enabled UPnP
  • Unintsalling and reinstalling the app
  • Reconnecting my wifi
  • Log in and sign out

I should not that I have a comcast Cisco DPC3939 modem. I recently had it swapped out and I think that it caused this problem.

Also the Ip on my phone is different from my computer.

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Re: Device is not showing up on Pc

Daniel
Community Legend

Make sure Spotify is not being blocked by Windows (or any other) firewall


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

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3 Replies

Re: Device is not showing up on Pc

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box ;)

OviiiOneRock Star 15
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Solution!

Re: Device is not showing up on Pc

Daniel
Community Legend

Make sure Spotify is not being blocked by Windows (or any other) firewall


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Device is not showing up on Pc

IHadAGiraffe
Casual Listener

Okay so it turns out that it was being blocked by Windows firewall but that still didn't fix the problem so I contacted my ISP about my devices about being on different ip's and they fixed the problem within my router. Thanks for the help. Request to close this thread.

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