Device is not showing up on Pc

[IHadAGiraffe]

Hello I have this problem where my device is not showing up I've tried everything and can't still connect.

What I've tried.

• Enabled UPnP
• Unintsalling and reinstalling the app
• Reconnecting my wifi
• Log in and sign out

I should not that I have a comcast Cisco DPC3939 modem. I recently had it swapped out and I think that it caused this problem.

Also the Ip on my phone is different from my computer.

[OviiiOne]

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

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[Daniel · Accepted solution]

Make sure Spotify is not being blocked by Windows (or any other) firewall

[IHadAGiraffe]

Okay so it turns out that it was being blocked by Windows firewall but that still didn't fix the problem so I contacted my ISP about my devices about being on different ip's and they fixed the problem within my router. Thanks for the help. Request to close this thread.