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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374650 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7485 Views

0 replies

7 likes

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Solved!! Downloading Playlists created by Spotify

HiI enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax"How can I make this "Chillax" Playlists available for offline listening. The only way I can see how to do it, is to individua...

Casual Listener

Hi I enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax" How can I make this "Chillax" Playlists available for offline list...

ctu11

Casual Listener

550 Views

2 replies

0 likes

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Spotify crashing/won't even load

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

Newbie

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

MichaelW

Community Legend

871 Views

1 replies

0 likes

Windows
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Premium deleted my songs

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exteremely problematic occurred. ALL of my 3,000 or so son...

Visitor

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exterem...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

Newbie

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...

mmiklos86

Casual Listener

2326 Views

5 replies

0 likes

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Spotify crashes on my samsung GS5. it wont even load.

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

Newbie

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

1260085297

Regular

534 Views

3 replies

0 likes

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Terrible New Update

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mix between offline material and Spotify's catalogue....

Visitor

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mi...

user-removed

Not applicable

608 Views

2 replies

1 likes

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  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

Casual Listener

Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...

Lucas_Sasso

Casual Listener

4277 Views

4 replies

0 likes

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mi música

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar la opción de descargar. Por favor ayudenme

Visitor

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar ...

user-removed

Not applicable

380 Views

1 replies

0 likes

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Radio is not working

Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done so far, uninstalled the app, cleared cache. Issue still persists. Weird thing ...

Casual Listener

Im using Oneplus One and latest version of spotify downloaded from play market.   Radio is not working, Im getting something like 'this station cannot be played'..    I've done...

kksi

Casual Listener

785 Views

7 replies

0 likes

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Re: [iOS] Searching on "Send To" causes app crash

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able to share with specific users in the desktop interfac...

Music Fan

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able t...

379 Views

0 replies

0 likes

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Solved!! Spotify won't start on a Sony Xperia Z3 Compact

Hi, I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ever Spotify will not start. Is this a familiar problem with a...

Casual Listener

Hi,   I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ...

Liam

Community Legend

3577 Views

5 replies

0 likes

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help please.

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

Newbie

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

Merik

Community Legend

273 Views

1 replies

0 likes

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Genre radio stations not working in mobile app

Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. None of them work. When I click on any of them I get this message...

Regular

Im a premium user. Everything works just fine on the desktop version ( I use the linux client)  But on the android client I cannot listen to any of the pre defined genre radio stations.  No...

user-removed

Not applicable

1497 Views

5 replies

0 likes

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Sorry. This radio station can't be started.

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of the...

Newbie

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone.  They work on the Windows client and I am even able to transfer from playing on my computer...

jaybot

Regular

2273 Views

5 replies

0 likes

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Can I use my Android phone to control Spotify on my Denon AVRX2000 amp?

They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,

Newbie

They are both on the same wifi network and the Denon interface is slow and average.  Thank you:). Shaun,

Liam

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
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"Track not available"

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

Visitor

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

OviiiOne

Community Legend

525 Views

5 replies

0 likes

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music stream stops on android

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal.Moto X Spotify PremiumAndroid 4.4.4Any ideas?

Music Fan

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal. Moto X Spotify Premium Android 4.4.4 Any ideas?

seanlaw27

Music Fan

593 Views

3 replies

0 likes

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Solved!! App won't start up on HTC One M8

=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...

Casual Listener

=== START OF TEMPLATE ===   Description Please describe the problem The app won't start up on my HTC One M8.    What are the steps you took to get to the error/issue? ...

agupta98

Casual Listener

7249 Views

6 replies

1 likes

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offline mode not working

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the old version! plus when i go into my sd storage theres ...

Casual Listener

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the o...

WilliamOffline

Roadie

5163 Views

9 replies

0 likes

Other
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OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

Casual Listener

I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...

Daniel

Community Legend

1921 Views

3 replies

0 likes

  • 1921 Views
  • 3 replies
  • 0 likes