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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106228 Views

26 replies

3 likes

  • 106228 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

215479 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 215479 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

568521 Views

78 replies

3 likes

  • 568521 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469143 Views

577 replies

40 likes

Account
Free
  • 469143 Views
  • 577 replies
  • 40 likes

Music is getting stopped. Android 4.4.2

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Please help me, cause i cannot sleep without my sleep ...

Casual Listener

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Ple...

Daniel

Community Legend

867 Views

3 replies

0 likes

  • 867 Views
  • 3 replies
  • 0 likes

tmobile htc one m8 not working on 4g lte?

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?

Newbie

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online? 

Upset

Gig Goer

1289 Views

2 replies

1 likes

  • 1289 Views
  • 2 replies
  • 1 likes

Solved!! Android 4.2 (Jelly Bean) not recognizing data connection

Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?

Casual Listener

Continual "you're offline" error although phone is connected to data.  Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgr...

Upset

Gig Goer

2234 Views

3 replies

1 likes

  • 2234 Views
  • 3 replies
  • 1 likes

Any word on HTC M8 fixes?

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...

Regular

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do somethi...

Upset

Gig Goer

562 Views

2 replies

0 likes

  • 562 Views
  • 2 replies
  • 0 likes

Self Service | Device Management

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting next to me while I am listening on my computer... Ple...

Newbie

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting ne...

Daniel

Community Legend

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Spotify closes on phone while playing via Connect

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time. I have to re-open the app to regain control via the widget or the lockscreen control. I've just ch...

Music Fan

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time.   I have to re-open the app to re...

camillo75

Community Legend

759 Views

2 replies

0 likes

  • 759 Views
  • 2 replies
  • 0 likes

[Android 4.4.4+]Cache to external SD card, is it possible? and if so how?

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4. I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?

Regular

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4.  I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?  

Daniel

Community Legend

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

Playlist count limit for use with Ford SYNC Applink?

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II. For some reason, there seems to be a limit to the playlists I can use voice to switch to (seems like 35 is the limit) Is this a hard limit, or a bug in th...

Casual Listener

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II.   For some reason, there seems to be a limit to the playlists I can use voice to switch to (se...

Daniel

Community Legend

646 Views

3 replies

0 likes

  • 646 Views
  • 3 replies
  • 0 likes

2G/3G syncing

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Newbie

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Daniel

Community Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Available offline button missing on public playlists

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings in such playlist, choosed save and the song got ad...

Newbie

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings...

Daniel

Community Legend

1933 Views

1 replies

0 likes

  • 1933 Views
  • 1 replies
  • 0 likes

Solved!! Buttons not responsive, playlist being undownloaded

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two). What I'll notice is that while I'm listening to a playlist, the music will just stop. I...

Casual Listener

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two).   What I'll notice is ...

Daniel

Community Legend

4129 Views

5 replies

0 likes

  • 4129 Views
  • 5 replies
  • 0 likes

Downloaded song playing but no sound and no album picture

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and no sound while some of the songs playing without pr...

Casual Listener

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and ...

Daniel

Community Legend

918 Views

3 replies

0 likes

  • 918 Views
  • 3 replies
  • 0 likes

Spotify doesn't respond, then stops playback and disconnects

Hi,Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback of these touches) and the track stopped after a few seco...

Gig Goer

Hi, Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback o...

BlackEco

Gig Goer

830 Views

2 replies

0 likes

  • 830 Views
  • 2 replies
  • 0 likes

Playlist not showing up after I previously played it

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened?

Newbie

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened? 

Daniel

Community Legend

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Solved!! playing on different device

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc. Does Spotify not save those in your account? Shouldn't they be there? I have the free version. TIA,

Regular

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc.  Does Spotify not save those in your account?  Shouldn't they be t...

jallenaz1

Regular

814 Views

3 replies

0 likes

  • 814 Views
  • 3 replies
  • 0 likes

Android help Running fast

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch. What are the steps you took to get to the error/issue? I tried reinstalling spotify and restarting my tablet What I expected t...

Visitor

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.   What are the steps you took to get to the error/issue? I t...

Daniel

Community Legend

1029 Views

7 replies

0 likes

  • 1029 Views
  • 7 replies
  • 0 likes

Spotify suddenly closes when Your Music menu is chosen without any error message

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same ...

Newbie

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.   What are the steps you took to get to the error/issue? ...

Daniel

Community Legend

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

T-Hub 2 spotify app shuts down on your music drop down

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutting down straight away. i have uninstalled and re-in...

Visitor

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutti...

Daniel

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Spotify Connect issues with Car Bluetooth.

I have an ap that starts Spotify when ever I connect my phone to blue tooth. So that when I get in my car and turn it on the phone automaticaly turns on spotify. That way I don't have to mess with my phone every time I get in the car. The issue is th...

Newbie

I have an ap that starts Spotify when ever I connect my phone to blue tooth.  So that when I get in my car and turn it on the phone automaticaly turns on spotify.  That way I don't have to ...

camillo75

Community Legend

1496 Views

2 replies

0 likes

  • 1496 Views
  • 2 replies
  • 0 likes