Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71111 Views
  • 69 replies
  • 26 likes
  • 71111 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29588 Views
  • 5 replies
  • 0 likes
  • 29588 Views
  • 5 replies
  • 0 likes

This is a suggestion (Spotify Free)

Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let only those tracks be played on demand (the rest wou...

  • Gig Goer
  • Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let ...
  • YouKS
  • Gig Goer
  • 421 Views
  • 2 replies
  • 0 likes
  • local files
    Mobile
  • 421 Views
  • 2 replies
  • 0 likes

Program stopped

Why cant you fix your darn program. I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work at all. I go to Playstore and try to uninstall from there but...

  • Newbie
  • Why cant you fix your darn program.  I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work ...
  • Daniel
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

spotify offline

I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times

  • Casual Listener
  • I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times
  • Daniel
  • Community Legend
  • 658 Views
  • 4 replies
  • 0 likes
  • 658 Views
  • 4 replies
  • 0 likes

My songs suddenly turned grey(unplayable), but is still downloaded

Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The worst thing about this problem is that because the song s...

  • Newbie
  • Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The wo...
  • Daniel
  • Community Legend
  • 1409 Views
  • 2 replies
  • 0 likes
  • 1409 Views
  • 2 replies
  • 0 likes

HTC One M8 - Spotify is broken for this phone! Can't stay online

This is rdiculous that this problem still persits for HTC One M8 owners. Subscribed for years, then this mobile connectivity issue arises, this is just an absolute deal breaker and it doesn't seem like a fix is even being looked into. Going to have t...

  • Newbie
  • This is rdiculous that this problem still persits for HTC One M8 owners. Subscribed for years, then this mobile connectivity issue arises, this is just an absolute deal breaker and it doesn't seem li...
  • Daniel
  • Community Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Same songs plays both in my PC and phone

Hey, everybody! I have a situation like that: I listen songs on Spotify on my PC. But at the same time if my android phone is connected to the internet, Spotify opens suddenly on my phone. I don't understand why. But my phone's charge run out early i...

  • Newbie
  • Hey, everybody! I have a situation like that: I listen songs on Spotify on my PC. But at the same time if my android phone is connected to the internet, Spotify opens suddenly on my phone. I don't un...
  • Daniel
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Spotify? Hello? Are you there?

Phone: HTC One M8, Android 4.4.4Premium Spotify Subscriber.T-Mobile UncarrierWonder if anyone else is experiencing a problem, in which Spotify is only working on WiFi. Not only is NOT working with 5 bars of 4G LTE, but the app is completely blank. It...

  • Regular
  • Phone: HTC One M8, Android 4.4.4 Premium Spotify Subscriber. T-Mobile Uncarrier Wonder if anyone else is experiencing a problem, in which Spotify is only working on WiFi. Not only is NOT working...
  • 7970
  • Casual Listener
  • 1756 Views
  • 10 replies
  • 0 likes
  • htc one tmobile spotify wifi data youre offline blank not working
  • 1756 Views
  • 10 replies
  • 0 likes

setting the download location for offline use

I had some issues with my phone and had to reset it to factory default. When I was downloading my spotify library I ran out of space on my sd card. It's a small card but my device has a huge storage. Before the reformat my device held all my songs in...

  • Newbie
  • I had some issues with my phone and had to reset it to factory default. When I was downloading my spotify library I ran out of space on my sd card. It's a small card but my device has a huge stora...
  • user-removed
  • Not applicable
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Router does not support UPNP

Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!... BUT i had the same router for the last 2 years and in the first few month i used spotify IT SYNCED THE LOCAL FILES WITHO...

  • Newbie
  • Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!...   BUT   i had the same router for the last 2 year...
  • user-removed
  • Not applicable
  • 1531 Views
  • 1 replies
  • 0 likes
  • local
    local files on iphone
    Local tracks
    Spotify connect remote
    Syncing new feature
    upnp
  • 1531 Views
  • 1 replies
  • 0 likes

account problem forgot username

hi guys i really need ur help.. a week ago i registered an account of spotify in my android smartphone.. unfortunately today my phone was dead.. and i dont have any backup.. i dont remember my username or email registered, i remember only the passwor...

  • Casual Listener
  • hi guys i really need ur help.. a week ago i registered an account of spotify in my android smartphone.. unfortunately today my phone was dead.. and i dont have any backup.. i dont remember my userna...
  • Carina
  • Community Legend
  • 481 Views
  • 3 replies
  • 0 likes
  • 481 Views
  • 3 replies
  • 0 likes

Spotify free version skips.

Do all Android devices that use the app only get 6 skips per hour for all of the stations?? Because when I run out of skips on one station I go to another station and it says out of skips and it's a new station I'm using the free version but when I u...

  • Casual Listener
  • Do all Android devices that use the app only get 6 skips per hour for all of the stations?? Because when I run out of skips on one station I go to another station and it says out of skips and it's a ...
  • JoshPhillyFan1
  • Casual Listener
  • 1070 Views
  • 3 replies
  • 0 likes
  • 1070 Views
  • 3 replies
  • 0 likes

Another auto BT spotify music list

Hi guys, i have a Mercedes E-350, after i make the connection with my BT android phone (Galaxy S4) i press play without opening spotify and somehow pics a list and starts to play music from spotify ( because i dont have any other mp3s ) that i have n...

  • Casual Listener
  • Hi guys,    i have a Mercedes E-350, after i make the connection with my BT android phone (Galaxy S4) i press play without opening spotify and somehow pics a list and starts to pla...
  • Daniel
  • Community Legend
  • 714 Views
  • 3 replies
  • 0 likes
  • 714 Views
  • 3 replies
  • 0 likes

issues with headphones and Galaxy S5

Hi There, For some reason spotify doesn't play through my headphones. The songs will play on my phone and as soon as i plug in my headphones the sound stops but the songs still play? Could anyone help me with this issue? Many thanks Lee

  • Newbie
  • Hi There,   For some reason spotify doesn't play through my headphones. The songs will play on my phone and as soon as i plug in my headphones the sound stops but the songs still play? &nb...
  • Daniel
  • Community Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Spotify has suddenly stopped message...

Every time I click on my spotify app a message pops up saying spotify has unexpectantly stopped working. It has been doing this for the past week. Does anyone have any suggestions on what I can do to fix this?

  • Casual Listener
  • Every time I click on my spotify app a message pops up saying spotify has unexpectantly stopped working. It has been doing this for the past week. Does anyone have any suggestions on what I can do to...
  • Daniel
  • Community Legend
  • 874 Views
  • 3 replies
  • 0 likes
  • 874 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode data usage

Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode. I am aware that listenning to offline mode does not use any data but does it use m...

  • Casual Listener
  • Firstly, I am buying a new phone and I want to know whether I can get away with just 500mb and making loads of playlists and only listening to spotify in offline mode.   I am aware that list...
  • Daniel
  • Community Legend
  • 59130 Views
  • 17 replies
  • 0 likes
  • 59130 Views
  • 17 replies
  • 0 likes

Spotify Not Working (Android, Samsung Galaxy Note 3)

For the past few days, I've been unable to use Spotify completely. Everytime I click on the icon to start the app, it'll open but it'll just be blank. No lists pop up, and I can't access the menu. Today I uninstalled the app and reinstalled, but now ...

  • Regular
  • For the past few days, I've been unable to use Spotify completely. Everytime I click on the icon to start the app, it'll open but it'll just be blank. No lists pop up, and I can't access the menu. To...
  • Daniel
  • Community Legend
  • 1573 Views
  • 1 replies
  • 0 likes
  • 1573 Views
  • 1 replies
  • 0 likes