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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40100 Views
  • 65 replies
  • 25 likes
  • 40100 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876648 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876648 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26109 Views
  • 4 replies
  • 0 likes
  • 26109 Views
  • 4 replies
  • 0 likes

How to move offline songs from Sd card to Phone storage?

Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage.I've spent some time searching for an answer but i can only find out how to do it the other way around.I have tried manually moving the cache files from sd...

  • Casual Listener
  • Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage. I've spent some time searching for an answer but i can only find out how to do it the other way around...
  • Pmerkel
  • Casual Listener
  • 1421 Views
  • 5 replies
  • 0 likes
  • 1421 Views
  • 5 replies
  • 0 likes

Solved!! Unable to sync local files with android

I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not sync on the phone. I have even tried making a playlist...

  • Casual Listener
  • I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not syn...
  • user-removed
  • Not applicable
  • 759 Views
  • 6 replies
  • 0 likes
  • 759 Views
  • 6 replies
  • 0 likes

Solved!! Issues with adding local files to my mobile device.

So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not available on Spotify on my mobile device. I did this with m...

  • Regular
  • So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not availabl...
  • Vault_Hunter
  • Regular
  • 925 Views
  • 4 replies
  • 0 likes
  • 925 Views
  • 4 replies
  • 0 likes

Downloaded music disappearing and music stopping 3/4 of the way through

I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago. Now whenever I download music to my HTC One M8 it says it is downloaded until i lose ser...

  • Newbie
  • I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago.   Now whenever I download mus...
  • Daniel
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Skips and Such on the mobile app

First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When you are on a tablet, you can do as much as you can o...

  • Regular
  • First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When y...
  • Daniel
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Blank screen in app

Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years and am very close to taking my business elsewhere....

  • Newbie
  • Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years...
  • Jordi
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Spotify has Stopped Working Message

This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after that nothing loads and soon I get a message saying "...

  • Newbie
  • This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after t...
  • Daniel
  • Community Legend
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
  • 0 likes

android songs deleted

I am a premium user and have playlists dowloaded for offline use on my laptop and android device. Recently, my android songs and playlists were all deleted and when I log back into my account on my phone, it prompts me to download premium as if I hav...

  • Casual Listener
  • I am a premium user and have playlists dowloaded for offline use on my laptop and android device.  Recently, my android songs and playlists were all deleted and when I log back into my account o...
  • MichaelW
  • Community Legend
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

unable to install spotify on my android phone!

Hi all currently live in S-Korea and get my phone from local store. i find im unable to install spotify! im using premium now but just cant use spotify on my phone at all... Any Help?

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  • Casual Listener
  • Hi all   currently live in S-Korea and get my phone from local store. i find im unable to install spotify!     im using premium now but just cant use spotify on my phone...
  • Daniel
  • Community Legend
  • 1426 Views
  • 4 replies
  • 0 likes
  • 1426 Views
  • 4 replies
  • 0 likes

"Devices" tab has never worked

I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have... 1. Connected both devices to the same Wi-Fi, opened both apps at the same time, and waited 2. Uninstalled and rein...

  • Casual Listener
  • I'm trying to sync songs from my desktop to my LG G3. It has never shown up in the Device tab. It has never synced the songs. I have...   1. Connected both devices to the same Wi-Fi, opened ...
  • Daniel
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Kobo Arc 7 Mobile or Tablet?

I'm thinking of getting a kobo arc 7 soon and I've heard strange things about what version spotify decides to use in 7 inch tablets and that often mobile is installed in them, particularly if they're not "popular" models. Does anybody here have a Kob...

  • Music Fan
  • I'm thinking of getting a kobo arc 7 soon and I've heard strange things about what version spotify decides to use in 7 inch tablets and that often mobile is installed in them, particularly if they're...
  • Daniel
  • Community Legend
  • 662 Views
  • 3 replies
  • 0 likes
  • 662 Views
  • 3 replies
  • 0 likes

nakisastore `s iPhone

Hello, I got weird issue. Today I reinstalled Spotify app on my Android and found out that I`m linked to some "nakisastore`s iPhone" device. How it`s possible? That user also switches tracks all the time. I tried to change password but it didn`t help...

  • Gig Goer
  • Hello, I got weird issue. Today I reinstalled Spotify app on my Android and found out that I`m linked to some "nakisastore`s iPhone" device. How it`s possible? That user also switches tracks all...
  • Jordi
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Control Device from desktop possible?

Hello. I have yet to find Spotify functionality that alows me to control playback on my Samsung Galaxy III. This is an Rdio feature I have yet to find on Spotify, I hope it exists. Basically I want to plug my phone into a mini plug connected to my st...

  • Newbie
  • Hello.   I have yet to find Spotify functionality that alows me to control playback on my Samsung Galaxy III. This is an Rdio feature I have yet to find on Spotify, I hope it exists. Basical...
  • Daniel
  • Community Legend
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Samsung Galaxy s5 Spotify resets every 10 seconds

Got a new phone - Samsung Galaxy s5/ DOwnload spotify and upon logging in it resets every ten seconds, states its offline and does this over and over every ten seconds. I have tried undownloading the app, powering off the phone and redownloading the ...

  • Music Fan
  • Got a new phone - Samsung Galaxy s5/ DOwnload spotify and upon logging in it resets every ten seconds, states its offline and does this over and over every ten seconds.  I have tried undownloadi...
  • jmnemonik
  • Newbie
  • 1791 Views
  • 9 replies
  • 0 likes
  • 1791 Views
  • 9 replies
  • 0 likes

Solved!! How to delete songs from stared playlist

Hi What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way to remove songs from my Starred playlist, I guess I have missed som...

  • Casual Listener
  • Hi   What is the easyest way to deleate songs from the "starred playlist", I do not whant to gointo the Starred Playlist and brows as it's way to time consuming. So what's the easy way ...
  • Laban66
  • Casual Listener
  • 994 Views
  • 3 replies
  • 0 likes
  • 994 Views
  • 3 replies
  • 0 likes

Solved!! Fire TV - UK user with Premium Subscription - Spotify Connect not working

Hi,I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Both are running iOS 8.1 and have latest Spotify iOS Apps...

  • Music Fan
  • Hi, I have just installed a Fire TV in my living room and installed Spotify Connect from Amazon Appstore. When I open the App on the Fire TV neither my iPad Air or iPhone 6 can see the Fire TV. Bo...
  • Perpics
  • Regular
  • 2796 Views
  • 22 replies
  • 0 likes
  • fire TV
  • 2796 Views
  • 22 replies
  • 0 likes

Solved!! Taskbar at the bottom disappear after upgrade, also lock screen controls disappear

After upgrading to 1.6.0.952 there are issues with three things: - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar at the bottom randomly disappears - when bringing down the statu...

  • Gig Goer
  • After upgrading to 1.6.0.952 there are issues with three things:   - the lock screen spotify control randomly disappears - in spotify - the mini cover picture and "now playing" status bar ...
  • flunknewstead
  • Gig Goer
  • 2226 Views
  • 2 replies
  • 0 likes
  • 2226 Views
  • 2 replies
  • 0 likes

sometimes songs didn't play sound

Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve it?

  • Casual Listener
  • Hi, I'm an android user, and when I have extreme audio quality turned on, sometimes when I want to listen a song it starts to play but without sound, and I have to retry like 4 times. How can I solve...
  • Daniel
  • Community Legend
  • 600 Views
  • 5 replies
  • 0 likes
  • 600 Views
  • 5 replies
  • 0 likes

Android app

Hello! I was wondering if you could help me with my app! I press PLAY but turns to PAUSE 3 seconds in, and then it just goes PLAY,PAUSE,PLAY,PAUSE,PLAY,PAUSE and it won't play one whole song. I have tried to log out and deleting and redownloading the...

  • Newbie
  • Hello!   I was wondering if you could help me with my app! I press PLAY but turns to PAUSE 3 seconds in, and then it just goes PLAY,PAUSE,PLAY,PAUSE,PLAY,PAUSE and it won't play one whole ...
  • Daniel
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

volume too low

This has been happening for a few weeks now.. I have the apple ear buds and use them at my job driving truck.. I loved Spotify and honestly still love it, but now for some reason the volume seems to be turned down doesn't matter what quality of music...

  • Music Fan
  • This has been happening for a few weeks now.. I have the apple ear buds and use them at my job driving truck.. I loved Spotify and honestly still love it, but now for some reason the volume seems to...
  • KDbeast42813
  • Music Fan
  • 1834 Views
  • 7 replies
  • 0 likes
  • 1834 Views
  • 7 replies
  • 0 likes