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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4731 Views

0 replies

6 likes

  • 4731 Views
  • 0 replies
  • 6 likes

Songs stuttering

The songs starts to play then begins to stutter within a few seconds.

Casual Listener

The songs starts to play then begins to stutter within a few seconds.

Daniel

Community Legend

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

3 maand spotify niet gekregen ?

Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ?Mvg

Newbie

Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ? Mvg

Daniel

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

öffnet nicht

Ich kann spotify nicht mehr öffnen und bin aber premium Mitglied

Newbie

Ich kann spotify nicht mehr öffnen und bin aber premium Mitglied

nurax78

Casual Listener

1205 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Login on mobile without Facebook app installed

Hi, Since there has been a lot of troubling messages with the renewed Facebook privacy settings (FB taking over the copyright of EVERYTHING you post on it, starting Januari 1st) I decided to cancel my account and remove the Facebook-app from my phone...

Visitor

Hi,    Since there has been a lot of troubling messages with the renewed Facebook privacy settings (FB taking over the copyright of EVERYTHING you post on it, starting Januari 1st) I de...

MichaelW

Community Legend

2474 Views

1 replies

0 likes

  • 2474 Views
  • 1 replies
  • 0 likes

Solved!! Online Mode

On my laptop it says I'm in offline mode and I can't figure out how to turn on online mode. My laptop is a song VAIO

Casual Listener

On my laptop it says I'm in offline mode and I can't figure out how to turn on online mode. My laptop is a song VAIO

mcr_frnk

Casual Listener

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Downloading bug ! **bleep** ME UP

Nach dem neusten Update habe ich 2 lieder zu spotify hinzugefügt nachdem ich sie runtergeladen habe wurde nalle lieder gelöscht bzw deinstaliert so das ich sie nicht offline hören kann . Das nervt gerade richtig vor allem weil ich weit unterwegs bin ...

Casual Listener

Nach dem neusten Update habe ich 2 lieder zu spotify hinzugefügt nachdem ich sie runtergeladen habe  wurde nalle lieder gelöscht bzw  deinstaliert so das ich sie nicht offline hören kann &n...

Marco

Community Legend

491 Views

4 replies

0 likes

  • 491 Views
  • 4 replies
  • 0 likes

Mobile App keeps stopping computer list

Title is not that clear. Sorry for that What is happening though is since the last update the mobile app tries to play at the same time. This is a neat feature, but as I'm listening to my locally installed app on the computer the mobile then just sta...

Newbie

Title is not that clear.  Sorry for that   What is happening though is since the last update the mobile app tries to play at the same time.  This is a neat feature, but as I'm list...

Joacim

Newbie

572 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify doesn't sync my MP3

Hey guys, I'd like to sync my local mp3 from my pc to an android phone using spotify. I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi network and I checked offline usage. But only songs from the Database are ...

Visitor

Hey guys,   I'd like to sync my local mp3 from my pc to an android phone using spotify.   I followed the steps in the FAQ, Spotify is running on both devices, within the same wifi n...

417 Views

0 replies

0 likes

  • 417 Views
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Offline content disappears after reboot of device - SD card is not recognised from Spotify at boot

Hello @ all (but mainly all app developer for Android ), since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reboot the device, all my downloaded playlists are "gone" (Playlists stay b...

Regular

Hello @ all (but mainly all app developer for Android 😉 ),   since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reb...

madmaxlax

Regular

1789 Views

14 replies

0 likes

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  • 14 replies
  • 0 likes

you appear to be logging in to spotify from a different country++

After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my country at https://www.spotify.com/account/profile/, Whic...

Newbie

After moving to Brazil I get an error message stating "you appear to be logging in to spotify from a different country". I found a solution thread for this problem that said I should change my countr...

essyaussy

Newbie

2099 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Too easy to accidentally close Android 5 lock screen controls

I think there is a slight problem with the new lock screen controls on Android 5. The close/X button is too close to the skip button, meaning it is easy to accidentally press it. The only way to get Spotify back, of course, is then to unlock the phon...

Casual Listener

I think there is a slight problem with the new lock screen controls on Android 5. The close/X button is too close to the skip button, meaning it is easy to accidentally press it. The only way to get ...

anticyclone

Casual Listener

600 Views

2 replies

0 likes

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  • 2 replies
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Spotify app crashes under secondary and restricted profiles (Note 10.1 2014, Kitkat)

I have problem running Spotify app on my Note now that I updated it to Android 4.4.2. Basically it runs fine under my main profile on the tablet but both a secondary profile and a restricted profile I created have issues with it. When I start the app...

Gig Goer

I have problem running Spotify app on my Note now that I updated it to Android 4.4.2.   Basically it runs fine under my main profile on the tablet but both a secondary profile and a restrict...

IrmaIsfot

Casual Listener

1679 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! cant pay with american express card

Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help

Visitor

Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help

MichaelW

Community Legend

11819 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Browse New Releases stops after 10 in list

I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly 1 I have tried uninstalling Spotify shutdown, restart and reinstallin...

Gig Goer

I am having problems with getting to New Releases via browse I get the first 10 in the list and then I get the searching symbol a rotating arrow Everthing else is working correctly   1 I...

Ianjm

Gig Goer

715 Views

5 replies

1 likes

  • 715 Views
  • 5 replies
  • 1 likes

Solved!! Spotify abroad

Hello, I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not download the spotify app from the google play store as it is not pub...

Casual Listener

Hello,   I not to long ago moved to Japan to study. And now i decided to restart my premium to get some change in the music i had on my phone that i have. But i noticed that i can not down...

cevak

Casual Listener

845 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

spotify doesnt load correctly

Hello my friends. I got a problem.So basically my mobile app doesn't work properly. Everytime i open the application it just says spotify in the right corner. Nothing else. It just won't load anything. I reinstalled the app several times and it alway...

Newbie

Hello my friends. I got a problem. So basically my mobile app doesn't work properly. Everytime i open the application it just says spotify in the right corner. Nothing else. It just won't load a...

Daniel

Community Legend

384 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Will not show all the latest released new releases!!

Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but that is a nightmare in itself. Please help#!

Casual Listener

Has anyone had any issues with not getting all of the newest released albums?? I get a green spinning cursor at the bottom of 4 or 5 albums and that's it. It's a joke. I've tried emailing Spotify but...

undeaddeadman

Newbie

1420 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Can't create "tips for 2015" playlist from my year in music

Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Android phone). I could however make the "Top 100 songs" pl...

Casual Listener

Hi! I can view my year in music just fine, but when I want to create the "tips for 2015" playlist it won't work, nothing happens (I've tried both on my computer with the web player and on my Androi...

dfnzl

Music Fan

735 Views

1 replies

2 likes

  • 735 Views
  • 1 replies
  • 2 likes

Re: Offline Playlists - Android

My spotify app crashes almostr every week

Roadie

My spotify app crashes almostr every week

dfnzl

Music Fan

702 Views

9 replies

0 likes

  • 702 Views
  • 9 replies
  • 0 likes