Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6061 Views

0 replies

7 likes

  • 6061 Views
  • 0 replies
  • 7 likes

Volume Control!

I am on a Samsung Galaxy S4. First of all I can't change the volume on spotify. When I click on the volume icon it sends me to the connect page. I also can not use the equalizer to improve the sound without the volume going way down. How can I fix th...

Casual Listener

I am on a Samsung Galaxy S4. First of all I can't change the volume on spotify. When I click on the volume icon it sends me to the connect page. I also can not use the equalizer to improve the sound ...

Daniel

Community Legend

754 Views

1 replies

0 likes

Volume Button
  • 754 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (1.5.0)

What's new in this version (1.5.0) New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictitious: This app is wearing a leopard-print onesy.

Spotify Legend

  What's new in this version (1.5.0)   New: More intuitive sidebar navigation. New: “Offers” section on Artist pages. New: Spotify can now speak Swedish and Québécois. Fictiti...

Goodman

Spotify Legend

3731 Views

6 replies

2 likes

Android
  • 3731 Views
  • 6 replies
  • 2 likes

More intuitive sidebar navigation

So that's what's new, however I don't notice anything new with the sidebar... Am I missing something?

Gig Goer

So that's what's new, however I don't notice anything new with the sidebar... Am I missing something?

INPALA

Gig Goer

969 Views

6 replies

0 likes

  • 969 Views
  • 6 replies
  • 0 likes

Singing gone

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instruments. Sound quality is pretty bad too. When I connect m...

Regular

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instrumen...

chumaco

Regular

956 Views

9 replies

0 likes

  • 956 Views
  • 9 replies
  • 0 likes

Solved!! Premium subscriber not able to open spotify

Hello, I had this problem before, but waiting a few days and deleting/reloading the Spotify app seemed to work; but, not this time! I can't get Spotify to work on my android. When I click on the Spotify app I get this message: Unfortunately, Spotify ...

Casual Listener

Hello,   I had this problem before, but waiting a few days and deleting/reloading the Spotify app seemed to work; but, not this time!    I can't get Spotify to work on my andro...

Daniel

Community Legend

1062 Views

7 replies

0 likes

  • 1062 Views
  • 7 replies
  • 0 likes

Can't Listen local songs.

So... First, I added few local songs from my PC to spotify playlist. Synced playlist (with local songs only) to my android (everythings went fine). I turned off Wi-Fi on my phone and tried to listen it but it says I'm offline.. Where is logic? Why do...

Roadie

So... First, I added few local songs from my PC to spotify playlist. Synced playlist (with local songs only) to my android (everythings went  fine). I turned off Wi-Fi on my phone and trie...

feo1966

Newbie

985 Views

5 replies

0 likes

  • 985 Views
  • 5 replies
  • 0 likes

saving app to an sd card.

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have cleared the cache. I also know that my SD card has m...

Newbie

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have c...

Daniel

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

cannot download playlists to Android phone

Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use offline to this device. The app message notes "waiting...

Regular

Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use off...

Daniel

Community Legend

1268 Views

12 replies

0 likes

  • 1268 Views
  • 12 replies
  • 0 likes

Solved!! spotify app crashes on galaxy s4 4 4.2

Everytime i start it up it crashes. Idk what to do

Casual Listener

Everytime i start it up it crashes. Idk what to do

Daniel

Community Legend

2023 Views

3 replies

0 likes

  • 2023 Views
  • 3 replies
  • 0 likes

Pause spotify seems to sleep the app

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket! One thing that I find to be an issue is that when I pause playback re...

Casual Listener

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket!   One thi...

Daniel

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

App is super slow, sometimes takes 2 minutes to load, and music may cut out every 5 seconds. (S5)

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. Occasionally when I open the spotify app it shows a black sc...

Newbie

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. &nbsp...

Daniel

Community Legend

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes

Can't listen to songs

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Newbie

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Mosqueraa91

Casual Listener

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

streaming is choppy

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account. Android tablet. Android phone. I've tried several...

Regular

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account...

Daniel

Community Legend

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Cannot view complete track titles

Hello 1. Where is Spotify support - their response is appalling to non-existent. 2. It's a simple question. If you are listening to classical music, the display on the phone only shows the name of the symphony etc... you cannot see which movement is ...

Newbie

Hello   1. Where is Spotify support - their response is appalling to non-existent.   2. It's a simple question. If you are listening to classical music, the display on the phone onl...

Daniel

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Spotify Connect Issue

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone.The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I can see spotify in notification bar, but has no more sy...

Newbie

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone. The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I ca...

Daniel

Community Legend

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

surface pro 2

under my music, my playlists do not appear.  any ideas?

Casual Listener

under my music, my playlists do not appear.  any ideas?

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

How do I report broken tracks?

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) the song is silent from the 1:16 mark.

Newbie

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) th...

Jordi

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

spotify dont uses the whole space on sdcard

i have a lg g3 with 32gb sd card. if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left. why? there is no option to say spotify to go ahead with downloading? any solutions for th...

Casual Listener

i have a lg g3 with 32gb sd card.   if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left.   why? there is no...

Daniel

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Saved songs

Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don't know if I'm close to the 10,000 limit or not.

Music Fan

Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don'...

user-removed

Not applicable

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Spotify keeps "downloading music" all the time?

Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. My music is already downloaded to the phone, so Im not sure whats up with the notification?

Newbie

Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. 😞 My music is already downloaded to the phone, so Im not sure whats up with the notification?

thai2000

Roadie

11960 Views

5 replies

4 likes

  • 11960 Views
  • 5 replies
  • 4 likes