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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4461 Views

0 replies

6 likes

  • 4461 Views
  • 0 replies
  • 6 likes

Radio stops a lot

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i cant tell whether this is normal. My Internet is working...

Regular

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i...

Webstrateg

Casual Listener

955 Views

6 replies

0 likes

  • 955 Views
  • 6 replies
  • 0 likes

Solved!! LG G3 keeps music into internal memory

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory but i can't. Music goes into internal memory. My SD is perfectl...

Visitor

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory ...

user-removed

Not applicable

2133 Views

2 replies

1 likes

  • 2133 Views
  • 2 replies
  • 1 likes

Playlist Shuffle issue - Premium Account

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have a couple of playlists I've compiled as well as a backlog of albums which I would listen to OFFLINE every day. I...

Music Fan

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have  a couple of playlists I've compiled as well as a ...

Daniel

Community Legend

907 Views

1 replies

1 likes

HTC One Shuffle
  • 907 Views
  • 1 replies
  • 1 likes

Crashed Hard Drive

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Newbie

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Daniel

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

internet connection issue

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take out my SIM card and put it back in and then within ...

Newbie

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take ...

Daniel

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Can't delete a folder in nexus 5 android 5.0.1

I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to my cellphone and the folder appears there.i have one day t...

Newbie

I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to m...

Daniel

Community Legend

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

Spotify connect: queueing not working properly

I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the next not manually queued track instead, and the time l...

Roadie

I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the n...

Daniel

Community Legend

1202 Views

2 replies

0 likes

Android 4.4
Connect
queue management
  • 1202 Views
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trackset links or embed players don't play on mobile

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a track set that I would love to use when I'm not at my ...

Casual Listener

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a t...

Daniel

Community Legend

735 Views

1 replies

0 likes

Android App
embedded
  • 735 Views
  • 1 replies
  • 0 likes

Blank screen and small pauses when offline

Hello, I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I can see the menu icon in the left corner but when I click it t...

Casual Listener

Hello,   I have double din with android in my car. I have synced some playlist for offline access and every once in a while when I open spotify (after device boot up) the screen is blank. I ...

422 Views

0 replies

0 likes

  • 422 Views
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  • 0 likes

Solved!! Is Spotify slow when searching?

Hi! Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as I said it began to work slow on the search on both devices! On m...

Casual Listener

Hi!   Since the last actualizations is Spotify on my Andorid device and PC working slow when trying to search a song or want to 'Explore' songs. At first I tought it was my network but as ...

PeopleCallMeTim

Casual Listener

15565 Views

4 replies

1 likes

  • 15565 Views
  • 4 replies
  • 1 likes

e eliminar musica que saco de offline

Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?

Newbie

Una vez que no quiero que la musica que tengo digas en modo offline.. Cono la elimino de mi equipo?

halcon72pantera

Newbie

444 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Premium Subscription advertisement

Good evening, I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possibility of buing premium account? I just don't want to buy Premi...

Regular

Good evening,   I would like to ask is there any menu/account setting option to turn off that 30 sec video that is playing often during any playlist and is encouraging/informing about possib...

TomoLV

Regular

635 Views

3 replies

0 likes

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  • 3 replies
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Bluetooth stutter- only sound equaliser

Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). The annoying thing that the equaliser makes the sound and ...

Regular

Hi, I get several bluetooth stutters a minute but only when the spotify app sound equaliser is switched on. Once its off all of my downloaded playlists play fine in the car (alpine headunit). &nb...

alkards

Casual Listener

1443 Views

4 replies

0 likes

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  • 4 replies
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Please help!

Hi all, I need your help! I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739. I am having significant difficulty with this app. When I use it I am connected to one of two bluetooth speakers. When it plays th...

Newbie

Hi all, I need your help!  I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739.  I am having significant difficulty with this app. When I use it I ...

alkards

Casual Listener

738 Views

2 replies

0 likes

Android
factory data reset
Help
reinstall
stuttering
Uninstall
  • 738 Views
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Release Notes - Spotify for Android (1.7.0)

What's new in this version (1.7.0) New: What are the people you follow listening to right now? Check out Top Tracks In Your Network. You'll find the playlist in Browse. New: Artist pages will now feature any playlists created by the artist. Fictitiou...

Community Legend

  What's new in this version (1.7.0)   New: What are the people you follow listening to right now? Check out Top Tracks In Your Network. You'll find the playlist in Browse. Ne...

user-removed

Not applicable

1831 Views

5 replies

0 likes

Android
Release Notes
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  • 0 likes

having issues reedeming 3 month premium subscription

Unable to connect to premium I have a username that was emailed and it says to use it to login but I'm not able to do soPlz help

Newbie

Unable to connect to premium I have a username that was emailed and it says to use it to login but I'm not able to do so Plz help

Daniel

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Offline Mode

My laptop is saying I'm in offline mode I was wondering if you could tell me how to switch on online mode on my laptop.(Sony VAIO)

Casual Listener

My laptop is saying I'm in offline mode I was wondering if you could tell me how to switch on online mode on my laptop.(Sony VAIO)

Daniel

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Songs stuttering

The songs starts to play then begins to stutter within a few seconds.

Casual Listener

The songs starts to play then begins to stutter within a few seconds.

Daniel

Community Legend

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

3 maand spotify niet gekregen ?

Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ?Mvg

Newbie

Ik heb betaalt voor een Spotify premium voor 1 maand. Dus krijg ik nu door de actie 3 maanden premium. Toch staat er dat mijn premium verloopt volgende maand ? Mvg

Daniel

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes