Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

208856 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 208856 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

557554 Views

78 replies

3 likes

  • 557554 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461193 Views

575 replies

39 likes

Account
Free
  • 461193 Views
  • 575 replies
  • 39 likes

Android app freezes after one song

Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the app it doesn’t load properly. It’s just a black back...

Newbie

Description When I try to play a playlist on spotify on my android device LG G3, it plays one song and then stops and won’t play ant other songs and the app freezes. Also, sometimes when I open the...

Daniel

Community Legend

960 Views

1 replies

0 likes

  • 960 Views
  • 1 replies
  • 0 likes

Solved!! Spotify notification on Android phone not readable

Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2

Community Legend

Hi, Spotify notification on Android phone in portrait mode is not entirely readable. Should be split on 2 lines. I am on Samsung Galaxy Note 3 with Android 4.4.2

Daniel

Community Legend

1621 Views

6 replies

0 likes

Android
  • 1621 Views
  • 6 replies
  • 0 likes

Spotify app unregisters media button receiver after a while.

While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last active one, Spotify, as is expected. As far as I can tel...

Regular

While playing music the media buttons on my headset works great. But if I pause and wait too long the previous media app I've used starts responding to media key presses instead of the the last activ...

appel_

Regular

1339 Views

1 replies

2 likes

  • 1339 Views
  • 1 replies
  • 2 likes

Music is getting stopped. Android 4.4.2

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Please help me, cause i cannot sleep without my sleep ...

Casual Listener

Hey. I have a problem with Spotify android app. I have the premium account out there, but every song is getting stopped after ~30 seconds. It happens everytime, and yes, I tried to reinstall app. Ple...

Daniel

Community Legend

842 Views

3 replies

0 likes

  • 842 Views
  • 3 replies
  • 0 likes

tmobile htc one m8 not working on 4g lte?

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?

Newbie

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online? 

Upset

Gig Goer

1279 Views

2 replies

1 likes

  • 1279 Views
  • 2 replies
  • 1 likes

Solved!! Android 4.2 (Jelly Bean) not recognizing data connection

Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?

Casual Listener

Continual "you're offline" error although phone is connected to data.  Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgr...

Upset

Gig Goer

2215 Views

3 replies

1 likes

  • 2215 Views
  • 3 replies
  • 1 likes

Any word on HTC M8 fixes?

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...

Regular

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do somethi...

Upset

Gig Goer

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Self Service | Device Management

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting next to me while I am listening on my computer... Ple...

Newbie

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting ne...

Daniel

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Spotify closes on phone while playing via Connect

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time. I have to re-open the app to regain control via the widget or the lockscreen control. I've just ch...

Music Fan

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time.   I have to re-open the app to re...

camillo75

Community Legend

755 Views

2 replies

0 likes

  • 755 Views
  • 2 replies
  • 0 likes

[Android 4.4.4+]Cache to external SD card, is it possible? and if so how?

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4. I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?

Regular

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4.  I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?  

Daniel

Community Legend

1125 Views

1 replies

0 likes

  • 1125 Views
  • 1 replies
  • 0 likes

Playlist count limit for use with Ford SYNC Applink?

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II. For some reason, there seems to be a limit to the playlists I can use voice to switch to (seems like 35 is the limit) Is this a hard limit, or a bug in th...

Casual Listener

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II.   For some reason, there seems to be a limit to the playlists I can use voice to switch to (se...

Daniel

Community Legend

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

2G/3G syncing

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Newbie

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Daniel

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Available offline button missing on public playlists

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings in such playlist, choosed save and the song got ad...

Newbie

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings...

Daniel

Community Legend

1921 Views

1 replies

0 likes

  • 1921 Views
  • 1 replies
  • 0 likes

Solved!! Buttons not responsive, playlist being undownloaded

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two). What I'll notice is that while I'm listening to a playlist, the music will just stop. I...

Casual Listener

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two).   What I'll notice is ...

Daniel

Community Legend

4109 Views

5 replies

0 likes

  • 4109 Views
  • 5 replies
  • 0 likes

Downloaded song playing but no sound and no album picture

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and no sound while some of the songs playing without pr...

Casual Listener

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and ...

Daniel

Community Legend

909 Views

3 replies

0 likes

  • 909 Views
  • 3 replies
  • 0 likes

Spotify doesn't respond, then stops playback and disconnects

Hi,Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback of these touches) and the track stopped after a few seco...

Gig Goer

Hi, Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback o...

BlackEco

Gig Goer

827 Views

2 replies

0 likes

  • 827 Views
  • 2 replies
  • 0 likes

Playlist not showing up after I previously played it

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened?

Newbie

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened? 

Daniel

Community Legend

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Solved!! playing on different device

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc. Does Spotify not save those in your account? Shouldn't they be there? I have the free version. TIA,

Regular

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc.  Does Spotify not save those in your account?  Shouldn't they be t...

jallenaz1

Regular

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes

Android help Running fast

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch. What are the steps you took to get to the error/issue? I tried reinstalling spotify and restarting my tablet What I expected t...

Visitor

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.   What are the steps you took to get to the error/issue? I t...

Daniel

Community Legend

975 Views

7 replies

0 likes

  • 975 Views
  • 7 replies
  • 0 likes

Spotify suddenly closes when Your Music menu is chosen without any error message

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same ...

Newbie

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.   What are the steps you took to get to the error/issue? ...

Daniel

Community Legend

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes