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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389689 Views

545 replies

34 likes

Account
Free
  • 389689 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8112 Views

0 replies

7 likes

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Solved!! [1.9.0.1273] Three problems with followed artists

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists: 1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but according to me and to the Windows app, I should see there the followed ar...

Regular

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists:   1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but ac...

Ev3ts

Regular

732 Views

2 replies

0 likes

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Solved!! why does playlist need downloading after album?

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too would have thought this should happen automatically. I'm using the app on a htc m8 run...

Visitor

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too 😕 would have thought this shoul...

user-removed

Not applicable

493 Views

2 replies

0 likes

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Android Offline playlists- Three or More Device error, despite removing them all

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices synced at any one time. This device will therefore be d...

Newbie

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices ...

Daniel

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Notification on notification bar disappears

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr. When I start playing, I have page Spotify notification of current song playing. After some time the notification disappears. Do not know why, i...

Community Legend

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr.  When I start playing,  I have page Spotify notification of current song playi...

camillo75

Community Legend

2917 Views

2 replies

1 likes

  • 2917 Views
  • 2 replies
  • 1 likes

downloaded music

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my laptop aswell.

Visitor

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my la...

Daniel

Community Legend

420 Views

3 replies

0 likes

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  • 0 likes

offline mode problems

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a green arrow next to them). But when Im not connected to ...

Newbie

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a g...

Daniel

Community Legend

710 Views

1 replies

0 likes

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Does the app need to be active in order to sync?

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message appears again. I would expect Spotify to sync if it...

Casual Listener

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message ...

Daniel

Community Legend

449 Views

2 replies

0 likes

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  • 2 replies
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Galaxy S3 equalizer

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Regular

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Daniel

Community Legend

857 Views

3 replies

0 likes

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spotify vodafone

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositivo ma io ho attivato la connessione dati solo ke nu...

Newbie

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositi...

Daniel

Community Legend

393 Views

1 replies

0 likes

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Turn off sync and play Spotify from computer only

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery. How can I get it to just play from my computer, rather than using the app on my Samsung Galaxy SIII?

Newbie

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery.  How can I get it to just play from my computer, rather than...

Daniel

Community Legend

1117 Views

1 replies

0 likes

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APP laungage

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app display mandarin. Regards Moses

Newbie

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app d...

Daniel

Community Legend

369 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android APP error

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la app. Para obtener mejores resultados, debes reinsta...

Newbie

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la ...

Daniel

Community Legend

546 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

spotify automatically changeses songs and automatically starts playing

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my phone during my commute to and from work and at the g...

Regular

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my ph...

Daniel

Community Legend

469 Views

2 replies

0 likes

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problems with spotify

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one when I have about 10 GB of space left? My device is no...

Newbie

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one whe...

Daniel

Community Legend

362 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

LG G3 No UI

=== START OF TEMPLATE === Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing What are the steps you took to get to the error/issue? Reinstalled spotify What I expected to happen I expect spotify ...

Newbie

 === START OF TEMPLATE ===   Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing   What are the steps you took to get to...

Daniel

Community Legend

498 Views

1 replies

0 likes

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Clearing the queue

how do you clear the queue? And if you clear the queue does it delete it from your playlist?

Casual Listener

how do you clear the queue? And if you clear the queue does it delete it from your playlist?

Daniel

Community Legend

543 Views

3 replies

0 likes

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  • 3 replies
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making songs available offline

the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?

Newbie

the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?

Daniel

Community Legend

352 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

no puedo entrar olvidado cuenta

Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tubimos que resetear el mobil i perdimos toda la info...

Newbie

Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tu...

Daniel

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
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Local Files

Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music. I'm doing this from a desktop computer.... There i...

Visitor

Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music....

Daniel

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
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Android phone not compatible

Going on a trip tomorrow and thought it might be nice to get use of the offline feature. But when im going to download the app for my phone (Motorola mb525) it says its not compatible with my phone. Is there anyway to fix this? or is my phone just "t...

Newbie

Going on a trip tomorrow and thought it might be nice to get use of the offline feature. But when im going to download the app for my phone (Motorola mb525) it says its not compatible with my phone...

Daniel

Community Legend

5265 Views

1 replies

0 likes

  • 5265 Views
  • 1 replies
  • 0 likes