Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne. The problem is that old playlists that I deleted on the webplayer are still showing on my phone (thou...
I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne. The problem is that old playlists that ...
Community Legend
867 Views
1 replies
0 likes
I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc
I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc
Community Legend
341 Views
1 replies
0 likes
Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. Is this a known bug or what? As of now I can't use Sp...
Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. ...
Community Legend
440 Views
1 replies
0 likes
Hallo, Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie JEDES MAL neu herrunterladen. Kann mir jemand sagen, wie das ...
Hallo, Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie...
Roadie
795 Views
5 replies
0 likes
Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que nem mesmo sai de casa. Alguem pode me ajudar? Já r...
Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que...
Not applicable
349 Views
1 replies
0 likes
Hi all, I need your help! I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739. I am having significant difficulty with this app. When I use it I am connected to one of two bluetooth speakers. When it plays th...
Hi all, I need your help! I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739. I am having significant difficulty with this app. When I use it I ...
Casual Listener
795 Views
2 replies
0 likes
Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOTIFY STOPPED. help pls.
Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOT...
Community Legend
265 Views
1 replies
0 likes
Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account that I pay for monthly. Can anyone help me out on why th...
Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account t...
Casual Listener
1093 Views
7 replies
0 likes
I paid and my card was charged but it has upgraded and I emailed but nobody will reply
I paid and my card was charged but it has upgraded and I emailed but nobody will reply
Community Legend
467 Views
2 replies
0 likes
Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"
Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"
Community Legend
383 Views
1 replies
0 likes
Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium... What's the reason
Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium... What's the reason 😞
Not applicable
434 Views
1 replies
0 likes
Hay guys, I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another possibility to listen Spotifymusic on my Phone without Premium? Tha...
Hay guys, I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another&n...
Community Legend
371 Views
1 replies
0 likes
when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a bit of time overall the app has gotten very slow
when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a ...
Community Legend
2269 Views
11 replies
0 likes
Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...
Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...
Music Fan
570 Views
4 replies
0 likes
Hallo,Seid ein paar tagen spielt spotify keine musik mehr, ab und zu 2-3 sekunden und dann kommt nix mehr. Desweiteren sind einige titel nicht mehr verfügbar wenn man skipt.Weiss einer ne lösung? Die app is auf dem neuesten stand, handy ist ein nexus...
Hallo, Seid ein paar tagen spielt spotify keine musik mehr, ab und zu 2-3 sekunden und dann kommt nix mehr. Desweiteren sind einige titel nicht mehr verfügbar wenn man skipt. Weiss einer ne lösung?...
Community Legend
4882 Views
1 replies
0 likes
I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work. I'm connected on the same WiFi where i have mi PC connected and i run Spot...
I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work. I'm connected on ...
Roadie
1773 Views
11 replies
0 likes
Got a new galaxy s5 but when I tried to download the app from play store was told spotify is not available in this country but I have it on windows, I pad and iPhone! Any ideas?
Got a new galaxy s5 but when I tried to download the app from play store was told spotify is not available in this country but I have it on windows, I pad and iPhone! Any ideas?
Community Legend
548 Views
3 replies
0 likes
I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.
I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.
Newbie
2244 Views
12 replies
1 likes
Hello Guys, I had a few issues with the Spotify App and therefore I reinstalled it. So I started it an it greeted me with a Message which says that there is no SD-Card found or not enough Storage. Before I made some more Space on my Phone I had no pr...
Hello Guys, I had a few issues with the Spotify App and therefore I reinstalled it. So I started it an it greeted me with a Message which says that there is no SD-Card found or not enough Storage. Be...
Casual Listener
1835 Views
6 replies
0 likes
It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...
It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...
Newbie
4175 Views
5 replies
0 likes
