Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4126 Views

0 replies

6 likes

  • 4126 Views
  • 0 replies
  • 6 likes

Solved!! playing music on diff devices

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

Casual Listener

I have my spotify on 2 phones and my iPad. How can we listen to music at the same time without having to hear what my wife and daughter listening to

lugi

Casual Listener

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Playing on my phone and computer at the same time

I know you have a bunch of messages here but I need to add my name to the pile. The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of controling my song choices from my computer. I don't need the remote ...

Newbie

I know you have a bunch of messages here but I need to add my name to the pile.   The connect feature is annoying. You have drained my phone battery for nothing. I am very capable of control...

Daniel

Community Legend

873 Views

1 replies

0 likes

  • 873 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app. I tried making a new playlist and adding those same tracks but only the same 5 tracks show up. Here is the playlist...

Casual Listener

Recently, I noticed that one of my playlists is missing some songs. The playlist says it has 12 tracks, but only 5 show up in the app.   I tried making a new playlist and adding those same t...

Daniel

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

Music Fan

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...

Daniel

Community Legend

435 Views

3 replies

0 likes

  • 435 Views
  • 3 replies
  • 0 likes

songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Newbie

Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

Daniel

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Pioneer VSX-924

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Newbie

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

Daniel

Community Legend

1462 Views

1 replies

1 likes

  • 1462 Views
  • 1 replies
  • 1 likes

Solved!! Snowflakes??

Really?? How can I take it off?

Newbie

Really?? How can I take it off?

polde

Casual Listener

1047 Views

3 replies

0 likes

  • 1047 Views
  • 3 replies
  • 0 likes

Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait ...

Newbie

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black s...

kol_nilsson

Newbie

442 Views

3 replies

1 likes

  • 442 Views
  • 3 replies
  • 1 likes

Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

Casual Listener

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...

OviiiOne

Community Legend

1265 Views

3 replies

0 likes

  • 1265 Views
  • 3 replies
  • 0 likes

The new update is frustratingly buggy

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...

Visitor

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

spotify can't find sd card

Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...

Music Fan

Hello.   I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card.   When I start the Sp...

davidPerra

Music Fan

2301 Views

2 replies

1 likes

  • 2301 Views
  • 2 replies
  • 1 likes

"Está canción no está disponible "

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Casual Listener

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

Daniel

Community Legend

3989 Views

1 replies

3 likes

  • 3989 Views
  • 1 replies
  • 3 likes

Solved!! Shuffle Albums and playlists offline

Hi, Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music continually playing randomly on an Android phone?

Community Legend

Hi,   Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music co...

Daniel

Community Legend

2098 Views

1 replies

0 likes

  • 2098 Views
  • 1 replies
  • 0 likes

Spotify on Android, can't download playlist

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it starts and it's all fine, but once the download is ov...

Casual Listener

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it st...

Daniel

Community Legend

819 Views

1 replies

0 likes

Android
can't
donwload
Help
  • 819 Views
  • 1 replies
  • 0 likes

Spotify keeps un-syncing my music

This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?!

Visitor

This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?! 

user-removed

Not applicable

1238 Views

3 replies

0 likes

  • 1238 Views
  • 3 replies
  • 0 likes

Radio stops a lot

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i cant tell whether this is normal. My Internet is working...

Regular

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i...

Webstrateg

Casual Listener

950 Views

6 replies

0 likes

  • 950 Views
  • 6 replies
  • 0 likes

Solved!! LG G3 keeps music into internal memory

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory but i can't. Music goes into internal memory. My SD is perfectl...

Visitor

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory ...

user-removed

Not applicable

2130 Views

2 replies

1 likes

  • 2130 Views
  • 2 replies
  • 1 likes

Playlist Shuffle issue - Premium Account

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have a couple of playlists I've compiled as well as a backlog of albums which I would listen to OFFLINE every day. I...

Music Fan

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have  a couple of playlists I've compiled as well as a ...

Daniel

Community Legend

902 Views

1 replies

1 likes

HTC One Shuffle
  • 902 Views
  • 1 replies
  • 1 likes

Crashed Hard Drive

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Newbie

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

Daniel

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

internet connection issue

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take out my SIM card and put it back in and then within ...

Newbie

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take ...

Daniel

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes