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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Always downloading music

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen every 10-30 mins (not all songs,but from 3 to 20) its nothi...

  • Music Fan
  • So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen eve...
  • LTMendarynas7
  • Music Fan
  • 1613 Views
  • 5 replies
  • 0 likes
  • 1613 Views
  • 5 replies
  • 0 likes

Bug: Android version shows Playlist Folder which doesn't exist anymore - no way to delete it

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be deleted. Playlists created inside this Playlist Fo...

  • Newbie
  • All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be...
  • Daniel
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

No Radio option on Spotify app for Android

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no option for Radio on my phone. I also pay every month for...

  • Casual Listener
  • I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no optio...
  • Daniel
  • Community Legend
  • 655 Views
  • 5 replies
  • 0 likes
  • 655 Views
  • 5 replies
  • 0 likes

"Unfortunately, Spotify has stopped."

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes up with a report or ok box. Nothing happens. I've tried...

  • Roadie
  • All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes...
  • Daniel
  • Community Legend
  • 1154 Views
  • 1 replies
  • 0 likes
  • 1154 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded Playlist doesnt play all songs in Offline mode - Just some

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One playlist contains about 230 songs and they look like t...

  • Regular
  • I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One pla...
  • HansOkuChui
  • Regular
  • 4062 Views
  • 14 replies
  • 1 likes
  • Android 4.4.2
    offline playlist
  • 4062 Views
  • 14 replies
  • 1 likes

Spotify keeps crashing on my Note 2

When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF

  • Casual Listener
  • When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF
  • Daniel
  • Community Legend
  • 633 Views
  • 3 replies
  • 0 likes
  • 633 Views
  • 3 replies
  • 0 likes

Android 5 lock screen controls.

This is more just a post to ensure the devs are aware... Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls. This means that lockscreen controls aren't displayed for the Spotify app on Android L. The followi...

  • Community Legend
  • This is more just a post to ensure the devs are aware...   Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls.   This means that lockscree...
  • Liam
  • Community Legend
  • 2069 Views
  • 1 replies
  • 4 likes
  • 2069 Views
  • 1 replies
  • 4 likes

Latest version Spotify Android keeps crashing!

Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from my Android settings menu. I'm on Android 4.4.2 and S...

  • Music Fan
  • Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from...
  • bulawebs
  • Casual Listener
  • 7688 Views
  • 13 replies
  • 5 likes
  • 7688 Views
  • 13 replies
  • 5 likes

Respond to messages on mobile app?

Is it possible to respond to messages using the mobile app? I can respond when using my computer but see no option to reply on my mobile app. Any help would be much appreciated.

  • Casual Listener
  • Is it possible to respond to messages using the mobile app?  I can respond when using my computer but see no option to reply on my mobile app.   Any help would be much appreciated.
  • jmangel
  • Casual Listener
  • 7563 Views
  • 5 replies
  • 3 likes
  • 7563 Views
  • 5 replies
  • 3 likes

Downloaded the update now I cant open the app

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

  • Visitor
  • I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.
  • Eefjewentelteef
  • Newbie
  • 988 Views
  • 4 replies
  • 0 likes
  • cant open app
    Crash
    crashes
    Update
  • 988 Views
  • 4 replies
  • 0 likes

Tablet android - Only Shuffle Play

I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?

  • Newbie
  • I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?
  • Amarro
  • Community Legend
  • 1247 Views
  • 6 replies
  • 0 likes
  • 1247 Views
  • 6 replies
  • 0 likes

Please help me!!

1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Whenever I browse for songs then tap on about 5 songs ...

  • Regular
  • 1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Wh...
  • Daniel
  • Community Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Solved!! Your Music PC to Sony Xperia M2.

I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?

  • Regular
  • I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?
  • weavo
  • Regular
  • 962 Views
  • 2 replies
  • 0 likes
  • 962 Views
  • 2 replies
  • 0 likes

Solved!! offline sync has stopped cuz of limited memory

I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory instead of my external 64gb as before. So I could just g...

  • Casual Listener
  • I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory inste...
  • Daniel
  • Community Legend
  • 839 Views
  • 4 replies
  • 0 likes
  • 839 Views
  • 4 replies
  • 0 likes

Spotify App won't play some Albums

I got Spotify yesterday. Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload and St. Anger. From those, only a few songs are playing. Orion a...

  • Newbie
  • I got Spotify yesterday.   Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload ...
  • Daniel
  • Community Legend
  • 876 Views
  • 2 replies
  • 0 likes
  • 876 Views
  • 2 replies
  • 0 likes

SD Card Completely Useless After Clearing Data + Cache

After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out that it somehow got mounted as read-only so i moun...

  • Newbie
  • After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out...
  • Daniel
  • Community Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

swapped phones

So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.

  • Newbie
  • So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.
  • Daniel
  • Community Legend
  • 1387 Views
  • 1 replies
  • 0 likes
  • 1387 Views
  • 1 replies
  • 0 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems....
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

no sd card

I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work

  • Newbie
  • I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work
  • Daniel
  • Community Legend
  • 1758 Views
  • 3 replies
  • 0 likes
  • 1758 Views
  • 3 replies
  • 0 likes