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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6287 Views

0 replies

7 likes

  • 6287 Views
  • 0 replies
  • 7 likes

Please help!

Hi all, I need your help! I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739. I am having significant difficulty with this app. When I use it I am connected to one of two bluetooth speakers. When it plays th...

Newbie

Hi all, I need your help!  I have an Motorola Razr M running 4.4.2...My premium Spotify app is running version 1.5.0.739.  I am having significant difficulty with this app. When I use it I ...

alkards

Casual Listener

791 Views

2 replies

0 likes

Android
factory data reset
Help
reinstall
stuttering
Uninstall
  • 791 Views
  • 2 replies
  • 0 likes

spotify crashed and cannot reinstall

Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOTIFY STOPPED. help pls.

Newbie

Hi! My spotify crashed.  Pop up says spotiy stopped working.  i uninstalled and re-installed already several times.  Though i am able to reinstall the app, once i open it, it says SPOT...

Daniel

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Issue with premium account...

Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account that I pay for monthly. Can anyone help me out on why th...

Casual Listener

Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account t...

1278441311

Casual Listener

1074 Views

7 replies

0 likes

Help
shuffly only
  • 1074 Views
  • 7 replies
  • 0 likes

Paid for the upgrade but hasn't upgraded my account to premium

I paid and my card was charged but it has upgraded and I emailed but nobody will reply

Newbie

I paid and my card was charged but it has upgraded and I emailed but nobody will reply

Daniel

Community Legend

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
  • 0 likes

spotify stopped

Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"

Newbie

Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"

Daniel

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! No Premium anymore... where's my Connect!

Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium... What's the reason

Visitor

Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium...   What's the reason 😞

user-removed

Not applicable

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

From Premium back to Free

Hay guys, I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another possibility to listen Spotifymusic on my Phone without Premium? Tha...

Casual Listener

Hay guys,   I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another&n...

Daniel

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

spotify for android app says offline and is slow

when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a bit of time overall the app has gotten very slow

Visitor

when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a ...

Daniel

Community Legend

2258 Views

11 replies

0 likes

  • 2258 Views
  • 11 replies
  • 0 likes

Some songs play on windows but won't play on android

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...

Casual Listener

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...

snakefoot

Music Fan

550 Views

4 replies

0 likes

  • 550 Views
  • 4 replies
  • 0 likes

spotify bricht die musikwiedergabe andauernd ab

Hallo,Seid ein paar tagen spielt spotify keine musik mehr, ab und zu 2-3 sekunden und dann kommt nix mehr. Desweiteren sind einige titel nicht mehr verfügbar wenn man skipt.Weiss einer ne lösung? Die app is auf dem neuesten stand, handy ist ein nexus...

Newbie

Hallo, Seid ein paar tagen spielt spotify keine musik mehr, ab und zu 2-3 sekunden und dann kommt nix mehr. Desweiteren sind einige titel nicht mehr verfügbar wenn man skipt. Weiss einer ne lösung?...

Daniel

Community Legend

4858 Views

1 replies

0 likes

  • 4858 Views
  • 1 replies
  • 0 likes

Spotify Connect For Desktop App

I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work. I'm connected on the same WiFi where i have mi PC connected and i run Spot...

Casual Listener

I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work.  I'm connected on ...

Matze

Roadie

1729 Views

11 replies

0 likes

  • 1729 Views
  • 11 replies
  • 0 likes

Solved!! Android app in ireland

Got a new galaxy s5 but when I tried to download the app from play store was told spotify is not available in this country but I have it on windows, I pad and iPhone! Any ideas?

Casual Listener

Got a new galaxy s5 but when I tried to download the app from play store was told spotify is not available in this country but I have it on windows, I pad and iPhone! Any ideas?

Daniel

Community Legend

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Song will play but no sound will come out

I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.

Newbie

I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.

aroha_arisa

Newbie

2197 Views

12 replies

1 likes

  • 2197 Views
  • 12 replies
  • 1 likes

Solved!! After reinstall Spotify wont work without SD-Card

Hello Guys, I had a few issues with the Spotify App and therefore I reinstalled it. So I started it an it greeted me with a Message which says that there is no SD-Card found or not enough Storage. Before I made some more Space on my Phone I had no pr...

Casual Listener

Hello Guys, I had a few issues with the Spotify App and therefore I reinstalled it. So I started it an it greeted me with a Message which says that there is no SD-Card found or not enough Storage. Be...

MantastyleR701

Casual Listener

1819 Views

6 replies

0 likes

  • 1819 Views
  • 6 replies
  • 0 likes

Spotify App not working on my Android

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have reported it many times and nothing has happened!! I have ...

Casual Listener

It's been going on for a while now. I open the app and the first thing I see is an error message saying that the app has stopped working and it gives me two options, to report or close. I have report...

ladagerick

Newbie

4154 Views

5 replies

0 likes

  • 4154 Views
  • 5 replies
  • 0 likes

HORROR - Spotify device management

The Spotify programming is perfect when it comes to administrate payment and subscription. But it seems unable to count to three. I have always had exactly 3 Android devices working, not more, and not less. On all is Spotify installed. As a frequent ...

Casual Listener

The Spotify programming is perfect when it comes to administrate payment and subscription. But it seems unable to count to three. I have always had exactly 3 Android devices working, not more, and ...

Daniel

Community Legend

568 Views

5 replies

0 likes

  • 568 Views
  • 5 replies
  • 0 likes

[Android] Tracks repeated in play queue if using shuffle and a filter

Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' bar - enter some filtering criteria - select 'Shuffle play' - ...

Music Fan

Hello, I've noticed weird behavior of shuffle when you're playing selection of tracks from playlist. Here's how to reproduce it: - select random playlist - 'scroll' up to see the 'Filter' ...

petercmuc

Casual Listener

2356 Views

7 replies

0 likes

Android
Shuffle in playlists
  • 2356 Views
  • 7 replies
  • 0 likes

Additional syncing options for Android

Since I've moved into halls at uni, I'm on the shared WiFi and I'm guessing this is why I can't sync my playlists between my laptop and my phone even though they're connected to the same network. Why can't Android users also sync their playlists usin...

Regular

Since I've moved into halls at uni, I'm on the shared WiFi and I'm guessing this is why I can't sync my playlists between my laptop and my phone even though they're connected to the same network...

Daniel

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Spotify App on a tablet pausing songs randomly

What on earth is causing this issue. It is driving me berserk. I am using the Spotify APP Premium subscription and songs just keep pausing randomly on me as if someone has pressed paused. I need to press play manually to start it again. Sometimes it ...

Newbie

What on earth is causing this issue. It is driving me berserk. I am using the Spotify APP Premium subscription and songs just keep pausing randomly on me as if someone has pressed paused. I need to p...

Daniel

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Headphone Controls sometimes ignored or starts LG stock music player

Phone: LG G2 Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes over. However most of the time nothing happens when I press t...

Regular

Phone: LG G2   Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes...

Daniel

Community Legend

11400 Views

7 replies

0 likes

  • 11400 Views
  • 7 replies
  • 0 likes