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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399270 Views

548 replies

35 likes

Account
Free
  • 399270 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8576 Views

0 replies

7 likes

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  • 7 likes

Notification on notification bar disappears

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr. When I start playing, I have page Spotify notification of current song playing. After some time the notification disappears. Do not know why, i...

Community Legend

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr.  When I start playing,  I have page Spotify notification of current song playi...

camillo75

Community Legend

2948 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

downloaded music

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my laptop aswell.

Visitor

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my la...

Daniel

Community Legend

435 Views

3 replies

0 likes

  • 435 Views
  • 3 replies
  • 0 likes

offline mode problems

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a green arrow next to them). But when Im not connected to ...

Newbie

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a g...

Daniel

Community Legend

728 Views

1 replies

0 likes

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Does the app need to be active in order to sync?

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message appears again. I would expect Spotify to sync if it...

Casual Listener

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message ...

Daniel

Community Legend

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
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Galaxy S3 equalizer

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Regular

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

Daniel

Community Legend

878 Views

3 replies

0 likes

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  • 0 likes

spotify vodafone

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositivo ma io ho attivato la connessione dati solo ke nu...

Newbie

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositi...

Daniel

Community Legend

410 Views

1 replies

0 likes

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  • 1 replies
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Turn off sync and play Spotify from computer only

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery. How can I get it to just play from my computer, rather than using the app on my Samsung Galaxy SIII?

Newbie

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery.  How can I get it to just play from my computer, rather than...

Daniel

Community Legend

1128 Views

1 replies

0 likes

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APP laungage

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app display mandarin. Regards Moses

Newbie

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app d...

Daniel

Community Legend

382 Views

1 replies

0 likes

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  • 0 likes

Android APP error

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la app. Para obtener mejores resultados, debes reinsta...

Newbie

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la ...

Daniel

Community Legend

560 Views

3 replies

0 likes

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  • 0 likes

spotify automatically changeses songs and automatically starts playing

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my phone during my commute to and from work and at the g...

Regular

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my ph...

Daniel

Community Legend

487 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

problems with spotify

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one when I have about 10 GB of space left? My device is no...

Newbie

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one whe...

Daniel

Community Legend

372 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

LG G3 No UI

=== START OF TEMPLATE === Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing What are the steps you took to get to the error/issue? Reinstalled spotify What I expected to happen I expect spotify ...

Newbie

 === START OF TEMPLATE ===   Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing   What are the steps you took to get to...

Daniel

Community Legend

515 Views

1 replies

0 likes

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Clearing the queue

how do you clear the queue? And if you clear the queue does it delete it from your playlist?

Casual Listener

how do you clear the queue? And if you clear the queue does it delete it from your playlist?

Daniel

Community Legend

574 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

making songs available offline

the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?

Newbie

the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?

Daniel

Community Legend

359 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

no puedo entrar olvidado cuenta

Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tubimos que resetear el mobil i perdimos toda la info...

Newbie

Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tu...

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Local Files

Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music. I'm doing this from a desktop computer.... There i...

Visitor

Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music....

Daniel

Community Legend

314 Views

1 replies

0 likes

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  • 0 likes

Android phone not compatible

Going on a trip tomorrow and thought it might be nice to get use of the offline feature. But when im going to download the app for my phone (Motorola mb525) it says its not compatible with my phone. Is there anyway to fix this? or is my phone just "t...

Newbie

Going on a trip tomorrow and thought it might be nice to get use of the offline feature. But when im going to download the app for my phone (Motorola mb525) it says its not compatible with my phone...

Daniel

Community Legend

5277 Views

1 replies

0 likes

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reproducir spotify sin dar permiso

Cuando tengo conectado mi smartphone de android a mi coche por bluetooth para poder reproducir mi musica de mi dispositivo automaticamente se abre la app de spotify para reproducir sin dar yo mi permiso. ¿Hay alguna configuración para evitar esto?

Visitor

Cuando tengo conectado mi smartphone de android a mi coche por bluetooth para poder reproducir mi musica de mi dispositivo automaticamente se abre la app de spotify para reproducir sin dar yo mi perm...

Daniel

Community Legend

2512 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

can't store to sd card HTC one M8

i cant store the ofline music to my sd card wich got 56GB of free space, i tried every post about this i could find but nothing workes. spotify version 1.9.0.1273 i reinstaled it multiple times with removing cash and stuff. and i don't have te folder...

Newbie

i cant store the ofline music to my sd card wich got 56GB of free space, i tried every post about this i could find but nothing workes. spotify version 1.9.0.1273 i reinstaled it multiple times wit...

Daniel

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Solved!! can't save new music to my account

Evertime I try to save any new music to my account it says it is saved and the a short time later when I return it is gone. I've tried removing my devices & completely removing the app. Then reinstalled only to have the same problem. Galaxy S5 -Brad

Newbie

Evertime I try to save any new music to my account it says it is saved and the a short time later when I return it is gone. I've tried removing my devices & completely removing the app. Then rein...

Daniel

Community Legend

772 Views

2 replies

1 likes

  • 772 Views
  • 2 replies
  • 1 likes