lost all my playlists

[MatthewFritz]

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my laptop. Spotify now says I am on free trial and not recognizing my subscription. How do I get my cell to recognize my paid subscription and can I recover all my music without my laptop. With my new laptop arriving next week, can I retrieve all my old music. HELP MEEEEEEE PLEASE

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.