Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7004 Views
  • 39 replies
  • 16 likes
  • 7004 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861863 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861863 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22633 Views
  • 3 replies
  • 0 likes
  • 22633 Views
  • 3 replies
  • 0 likes

Cannot access to My Songs in the android app [Solved]

I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song.This is a bug? I'm not want to search and save the songs again in ...

  • Regular
  • I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song. This is a bug...
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Playlists pretend to sync, then wont play songs, then go away

I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having serious issues with Spotify. Before the update, the a...

  • Casual Listener
  • I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having se...
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

songs from an album refusing to play

When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so much from them was Los Duros. It used to work and always p...

  • Newbie
  • When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so mu...
  • Daniel
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

cannot download spotify for android

Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a message from the app store that spotify is not availa...

  • Newbie
  • Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a me...
  • Daniel
  • Community Legend
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

Local songs from my PC are not downloaded to my Samsung Galaxy S3

The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available. Below the local song it say: Loading... - Loading... Please help!

  • Casual Listener
  • The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available.   Below the local song it say: Loading....
  • Daniel
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

My premium has downgraded to free.

Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...

  • Newbie
  • Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spo...
  • Richard
  • Community Legend
  • 2678 Views
  • 6 replies
  • 0 likes
  • downgraded
    Free
    Premium
  • 2678 Views
  • 6 replies
  • 0 likes

I know the SD card offline storage has many fixes but none are working...

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...

  • Casual Listener
  • I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...
  • redmiuser
  • Regular
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Why can't Spotify fix our problems???

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now

  • Roadie
  • Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...
  • Merik
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Help me!
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer working with my Galaxy S3

Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have encountered more problems than it's worth: 1) It stops working. 2) won't dow...

  • Casual Listener
  • Hi...   I've been using and loving Spotify as a premium member for a while now.  Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so  have en...
  • NatWilliams504
  • Casual Listener
  • 1923 Views
  • 2 replies
  • 0 likes
  • 1923 Views
  • 2 replies
  • 0 likes

Solved!! More than 1 device

Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (Can I listen music in the 2 devices at the same time?) I am so...

  • Visitor
  • Hello. I do not speak english, so i am very sorry if you do not understand.   Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (...
  • Peter__
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to not synch all my albums?

Hey everyone,Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough memory to hold all those albums. This leaves me with 2 que...

  • Newbie
  • Hey everyone, Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough mem...
  • blake
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Google Play update stopped access to Spotify on my Android device whilst travelling overseas

Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...

  • Casual Listener
  • Google Play update stopped access to Spotify on my Android device whilst travelling overseas   I have a premium account in Switzerland.   I am travelling and using the device in Rwa...
  • tomtofield
  • Casual Listener
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Solved!! Nexus 5 not tracking Spotify data usage

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...

  • Regular
  • Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...
  • amlamarra
  • Casual Listener
  • 776 Views
  • 8 replies
  • 0 likes
  • 776 Views
  • 8 replies
  • 0 likes

STUPID SPOTIFY UPDATE WITH NEW APP LEFT 5 GIGS OF NONSENSE ON MY PHONE.

I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...

  • Newbie
  • I only have 15 gigs on my phone.  all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching.  ...
  • Daniel
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Tracks appear to download correctly when blocked by internet filter

When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...

  • Casual Listener
  • When I am at home on my wifi, and I download songs to my device everything works great.    When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...
  • MichelleBrussel
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Spotify wont play from downloaded playlists like before

After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...

  • Newbie
  • After last update, something has gone either very wrong or I have missed out on something..   When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Audio effects turn off for no reason.

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?

  • Casual Listener
  • (Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...
  • Peter__
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

  • Newbie
  • I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...
  • h4ppye
  • Casual Listener
  • 3136 Views
  • 5 replies
  • 4 likes
  • 3136 Views
  • 5 replies
  • 4 likes

Please help. Can not see artist or song title when streaming Infiniti Qx80

Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...

  • Regular
  • Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...
  • zippinbyu
  • Regular
  • 589 Views
  • 6 replies
  • 0 likes
  • 589 Views
  • 6 replies
  • 0 likes

PLEASE HELP!

No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getting really irritated because this is the second time...

  • Newbie
  • No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getti...
  • Peter__
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes