Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35204 Views
  • 64 replies
  • 25 likes
  • 35204 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873703 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873703 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25487 Views
  • 3 replies
  • 0 likes
  • 25487 Views
  • 3 replies
  • 0 likes

Tablet android - Only Shuffle Play

I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?

  • Newbie
  • I have a Woopad705 tablet, on tablet and pc I choose the song to play but for some reason on my tablet spotify just let me do it on shuffle play. Someone can help me?
  • Amarro
  • Community Legend
  • 1238 Views
  • 6 replies
  • 0 likes
  • 1238 Views
  • 6 replies
  • 0 likes

Please help me!!

1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Whenever I browse for songs then tap on about 5 songs ...

  • Regular
  • 1. Whenever I change the 'Surround Sound' in the Equalizer, the app becomes unresponsive then I have to force stop it in the App Manager. Then when I open it to play a song, there is no audio! 2. Wh...
  • Daniel
  • Community Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Solved!! Your Music PC to Sony Xperia M2.

I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?

  • Regular
  • I have some music I want to listen to every now and then on my M2 device, how do I copy "Albums" list from PC to the phone?
  • weavo
  • Regular
  • 962 Views
  • 2 replies
  • 0 likes
  • 962 Views
  • 2 replies
  • 0 likes

Solved!! offline sync has stopped cuz of limited memory

I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory instead of my external 64gb as before. So I could just g...

  • Casual Listener
  • I have trouble getting my offline list download. I got a new Xperia z1 compact by warranty after an accident and then suddenly all my offline lists were heading towards the internal 16gb memory inste...
  • Daniel
  • Community Legend
  • 839 Views
  • 4 replies
  • 0 likes
  • 839 Views
  • 4 replies
  • 0 likes

Spotify App won't play some Albums

I got Spotify yesterday. Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload and St. Anger. From those, only a few songs are playing. Orion a...

  • Newbie
  • I got Spotify yesterday.   Every song in my ist does play, except for some of Metallicas Albums. Those are Death Magnetic, Kill'em'All, Ride The Lightning, Master of Puppets, Load, Reload ...
  • Daniel
  • Community Legend
  • 874 Views
  • 2 replies
  • 0 likes
  • 874 Views
  • 2 replies
  • 0 likes

SD Card Completely Useless After Clearing Data + Cache

After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out that it somehow got mounted as read-only so i moun...

  • Newbie
  • After using the clear data and log off button to make some space on my sdcard, the application froze and crashed. After that the sd card wouldn't let me delete/write anything to it. Later i found out...
  • Daniel
  • Community Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

swapped phones

So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.

  • Newbie
  • So i swapped my samsung galaxy s3 for a samsung galaxy s5. And when i want to acces my premium account it doesnt want to log me in and it just gives me a free account.
  • Daniel
  • Community Legend
  • 1376 Views
  • 1 replies
  • 0 likes
  • 1376 Views
  • 1 replies
  • 0 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems....
  • Daniel
  • Community Legend
  • 873703 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873703 Views
  • 11 replies
  • 50 likes

no sd card

I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work

  • Newbie
  • I recently got a new phone and I don't have an SD card and when I try and run spotify it says it can't because of this. I've reinstalled multiple times and even done a reset and it still doesn't work
  • Daniel
  • Community Legend
  • 1746 Views
  • 3 replies
  • 0 likes
  • 1746 Views
  • 3 replies
  • 0 likes

Solved!! Unlimited

Hi, I have unlimited on my laptop and now using a tablet< i have adds. Why am I paying $6.99 month. Am I doing something wrong here?

  • Casual Listener
  • Hi, I have unlimited on my laptop and now using a tablet< i have adds.      Why am I paying $6.99 month.   Am I doing something wrong here?       &nb...
  • Daniel
  • Community Legend
  • 906 Views
  • 3 replies
  • 0 likes
  • 906 Views
  • 3 replies
  • 0 likes

Solved!! Black screen on login screen after updating spotify

After the latest update from play store it gives me a black screen when I hit the login button. Then I have to hard reset the phone. I have the same problem with a lot of roms (cm11, miui, paranoidandroid, 4.1, 4.4.3) , that I used for my device (xpe...

  • Regular
  • After the latest update from play store it gives me a black screen when I hit the login button. Then I have to hard reset the phone. I have the same problem with a lot of roms (cm11, miui, paranoidan...
  • jdmachogg
  • Newbie
  • 9089 Views
  • 9 replies
  • 0 likes
  • 9089 Views
  • 9 replies
  • 0 likes

Cannot get to the Now Playing screen

Sometimes when I am playing music, I have no way of getting to the Now Playing screen. So I can't pause or skip/rewind my music, turn shuffle on or off, or do other things that I can only do from the Now Playing screen. Normally there is that bar acr...

  • Regular
  • Sometimes when I am playing music, I have no way of getting to the Now Playing screen.   So I can't pause or skip/rewind my music, turn shuffle on or off, or do other things that I can only ...
  • AdLentis
  • Regular
  • 9703 Views
  • 10 replies
  • 0 likes
  • Android
    Now playing
  • 9703 Views
  • 10 replies
  • 0 likes

Track degradation or skipping when streming bluetooth to car

Hi All, often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC One M7),Changing ROM of the phone, changing the quality of th...

  • Casual Listener
  • Hi All,   often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC...
  • Daniel
  • Community Legend
  • 1575 Views
  • 5 replies
  • 0 likes
  • 1575 Views
  • 5 replies
  • 0 likes

Spotify app won't play any music

Hi all This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and there was no sound. I was able to move the slider further along...

  • Regular
  • Hi all   This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and t...
  • lefrickster
  • Regular
  • 11632 Views
  • 7 replies
  • 1 likes
  • 11632 Views
  • 7 replies
  • 1 likes

Spotify asking "continue or..."

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. However, playing on the tab3 takes precedence over the N...

  • Visitor
  • I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. Howev...
  • Daniel
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

SD Card Error

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check that you have a working SD card and free space." My SD card ha...

  • Casual Listener
  • I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check t...
  • Spotsify
  • Casual Listener
  • 1364 Views
  • 6 replies
  • 0 likes
  • SD-card
  • 1364 Views
  • 6 replies
  • 0 likes

Solved!! Spotify has unfortunately stopped

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "Spotify has unfortunately stopped" started to appeared on...

  • Casual Listener
  • I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "S...
  • Daniel
  • Community Legend
  • 1023 Views
  • 5 replies
  • 0 likes
  • 1023 Views
  • 5 replies
  • 0 likes

Solved!! Spotify SDK return 1001

Hi, When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain the supported country. This is very random and interrupts audi...

  • Newbie
  • Hi,   When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain ...
  • Peter__
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes