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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389657 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8112 Views

0 replies

7 likes

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Can't connect to synchronize Desktop App with Android App

I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Network but the Desktop App won't recognize my Oneplus ...

Casual Listener

I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Netw...

Daniel

Community Legend

745 Views

1 replies

0 likes

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Solved!! Where to report a fault?

Hi, there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?

Gig Goer

Hi,   there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?    

Daniel

Community Legend

745 Views

2 replies

0 likes

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Shutting off connect

Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work. So my girlfriend can use it on my iPad in the livi...

Casual Listener

Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work....

Daniel

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Spotify Cache

Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like the autocaching better.

Visitor

Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like ...

Daniel

Community Legend

641 Views

1 replies

0 likes

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  • 1 replies
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Recent Android App Bugs

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared up.....i chocked that up to you guys updating the ...

Visitor

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared...

Daniel

Community Legend

1791 Views

19 replies

0 likes

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Spotify causing my tablet to shut off

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press either the home or power button, nothing happens. I have...

Regular

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press eithe...

Daniel

Community Legend

965 Views

3 replies

0 likes

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spotify app crashes on android 4.1.1 after 2-3 seconds on tablet

Hi all I looked into the support Forums an it saw no helping articles. Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue. What can i do Tod fix the Problem?

Regular

Hi all I looked into the support Forums an it saw no helping articles.   Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue....

Steffensworld

Regular

1932 Views

8 replies

0 likes

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Note 4 Spotify problems in car.

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also can't see the name of the song on the multimedia syste...

Casual Listener

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also ca...

lOneRanger

Casual Listener

911 Views

3 replies

0 likes

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Solved!! Local files playlist icon gone!

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've read that I need to take involves using the local fi...

Casual Listener

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've r...

mickmack2009

Casual Listener

1020 Views

2 replies

0 likes

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premium

I'm Paying for spotify premium why am i getting the adds

Newbie

I'm Paying for spotify premium why am i getting the adds

MattSuda

Spotify Star

539 Views

2 replies

0 likes

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Offline is a fluke ???

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both Desktop and android app.. please help

Roadie

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both...

thai2000

Roadie

695 Views

4 replies

0 likes

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Saved to collection

I can no longer save songs to my collection I can only follow an artist. Why??

Visitor

I can no longer save songs to my collection I can only follow an artist.  Why??

Daniel

Community Legend

639 Views

3 replies

0 likes

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  • 3 replies
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[Feature Request] Implement the song rating API that Google made in Lollipop.

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and controlling playback with my Pebble smartwatch. I would l...

Visitor

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and co...

630 Views

0 replies

3 likes

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keeps stopiping

Spotify keeps stopping when I go to another site to play games

Newbie

Spotify keeps stopping when I go to another site to play games

Daniel

Community Legend

412 Views

1 replies

0 likes

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  • 1 replies
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Changing songs in my pocket

I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, it's just when I'm walking (which is a huge problem...

Newbie

I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, ...

Daniel

Community Legend

2316 Views

1 replies

0 likes

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Android playlist, art, playback issues

Hi, I love Spotify; I really do. However, I've been trying to cope with an endless stream of problems from the Android app. I've been suffering from the disappearing download problem for weeks now. I've tried all that I can. I spent hours putting tog...

Newbie

Hi,   I love Spotify; I really do.  However, I've been trying to cope with an endless stream of problems from the Android app.  I've been suffering from the disappearing download p...

Daniel

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Song no avaible in regon but it was earlier...

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play these are no longer available in my region ? ! ........

Newbie

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play t...

MattSuda

Spotify Star

342 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

When I go on spotify it doesn't load featured playlists.

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

Casual Listener

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

MattSuda

Spotify Star

846 Views

5 replies

0 likes

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Download not working - "turn on 2g/3g" message

Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC phone is connected to the Internet via USB and the Laptop's Inter...

Newbie

Hey guys,   My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC pho...

Daniel

Community Legend

708 Views

1 replies

0 likes

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App Spotify não carrega se não tiver sinal de internet.

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho conectividade com a internet el...

Regular

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei ...

Daniel

Community Legend

1038 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes