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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399234 Views

548 replies

35 likes

Account
Free
  • 399234 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8570 Views

0 replies

7 likes

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Recent Android App Bugs

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared up.....i chocked that up to you guys updating the ...

Visitor

I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared...

Daniel

Community Legend

1913 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Spotify causing my tablet to shut off

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press either the home or power button, nothing happens. I have...

Regular

I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press eithe...

Daniel

Community Legend

978 Views

3 replies

0 likes

  • 978 Views
  • 3 replies
  • 0 likes

spotify app crashes on android 4.1.1 after 2-3 seconds on tablet

Hi all I looked into the support Forums an it saw no helping articles. Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue. What can i do Tod fix the Problem?

Regular

Hi all I looked into the support Forums an it saw no helping articles.   Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue....

Steffensworld

Regular

1958 Views

8 replies

0 likes

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  • 8 replies
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Note 4 Spotify problems in car.

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also can't see the name of the song on the multimedia syste...

Casual Listener

Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also ca...

lOneRanger

Casual Listener

932 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Local files playlist icon gone!

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've read that I need to take involves using the local fi...

Casual Listener

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've r...

mickmack2009

Casual Listener

1033 Views

2 replies

0 likes

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  • 2 replies
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premium

I'm Paying for spotify premium why am i getting the adds

Newbie

I'm Paying for spotify premium why am i getting the adds

MattSuda

Spotify Star

573 Views

2 replies

0 likes

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Offline is a fluke ???

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both Desktop and android app.. please help

Roadie

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both...

thai2000

Roadie

708 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Saved to collection

I can no longer save songs to my collection I can only follow an artist. Why??

Visitor

I can no longer save songs to my collection I can only follow an artist.  Why??

Daniel

Community Legend

648 Views

3 replies

0 likes

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  • 3 replies
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[Feature Request] Implement the song rating API that Google made in Lollipop.

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and controlling playback with my Pebble smartwatch. I would l...

Visitor

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and co...

642 Views

0 replies

3 likes

  • 642 Views
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  • 3 likes

keeps stopiping

Spotify keeps stopping when I go to another site to play games

Newbie

Spotify keeps stopping when I go to another site to play games

Daniel

Community Legend

427 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Changing songs in my pocket

I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, it's just when I'm walking (which is a huge problem...

Newbie

I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, ...

Daniel

Community Legend

2322 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android playlist, art, playback issues

Hi, I love Spotify; I really do. However, I've been trying to cope with an endless stream of problems from the Android app. I've been suffering from the disappearing download problem for weeks now. I've tried all that I can. I spent hours putting tog...

Newbie

Hi,   I love Spotify; I really do.  However, I've been trying to cope with an endless stream of problems from the Android app.  I've been suffering from the disappearing download p...

Daniel

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Song no avaible in regon but it was earlier...

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play these are no longer available in my region ? ! ........

Newbie

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play t...

MattSuda

Spotify Star

350 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

When I go on spotify it doesn't load featured playlists.

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

Casual Listener

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

MattSuda

Spotify Star

868 Views

5 replies

0 likes

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  • 5 replies
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Download not working - "turn on 2g/3g" message

Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC phone is connected to the Internet via USB and the Laptop's Inter...

Newbie

Hey guys,   My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC pho...

Daniel

Community Legend

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

App Spotify não carrega se não tiver sinal de internet.

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho conectividade com a internet el...

Regular

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei ...

Daniel

Community Legend

1074 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Anroid App Closed (Minimized) But Still Plays Music

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also manage what it's being played with another device using the 'c...

Casual Listener

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also m...

mtsaraniti

Casual Listener

2586 Views

4 replies

0 likes

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  • 4 replies
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Solved!! [1.9.0.1273] Three problems with followed artists

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists: 1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but according to me and to the Windows app, I should see there the followed ar...

Regular

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists:   1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but ac...

Ev3ts

Regular

753 Views

2 replies

0 likes

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  • 2 replies
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Solved!! why does playlist need downloading after album?

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too would have thought this should happen automatically. I'm using the app on a htc m8 run...

Visitor

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too 😕 would have thought this shoul...

user-removed

Not applicable

504 Views

2 replies

0 likes

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  • 2 replies
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Android Offline playlists- Three or More Device error, despite removing them all

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices synced at any one time. This device will therefore be d...

Newbie

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices ...

Daniel

Community Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes