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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! android says trying to access from another country

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign into it from another country. I've only ever used spo...

Casual Listener

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign in...

bodhiman

Newbie

1205 Views

6 replies

0 likes

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Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

Casual Listener

Hi!   When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...

Daniel

Community Legend

1694 Views

5 replies

0 likes

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Too many devices syncing - One phone - All synced songs erased

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing counts in that along with a device not in use for month...

Visitor

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing coun...

Daniel

Community Legend

415 Views

1 replies

0 likes

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Spotify telling me I don't have premium when I do.

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I do?

Newbie

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I d...

Daniel

Community Legend

258 Views

1 replies

0 likes

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Having to dowload all my off-line songs - Again!

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible for that. But how could I know? In the past there has n...

Music Fan

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible ...

Daniel

Community Legend

1473 Views

5 replies

0 likes

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Solved!! Problems connecting Fire HDX to Fire TV

Hi Team, I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tablet with Spotify App from Amazon Appstore installed - Samsung Galaxy...

Regular

Hi Team,   I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tab...

Daniel

Community Legend

12863 Views

6 replies

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Spotify randomly skips to next track. It will not finish a single song no more.

I have this annoying problem. When playing a track list, Spotify suddenly starts skipping to the next track after a couple of seconds playing. Sometimes it even skips instantly to the next song and so on. Spotify will not finish a single song no more...

Regular

I have this annoying problem. When playing a track list, Spotify suddenly starts skipping to the next track after a couple of seconds playing. Sometimes it even skips instantly to the next song and s...

SebLP

Newbie

40019 Views

13 replies

5 likes

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Solved!! spotify has stopped.

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3I used foldermount to sync on my sd cardIt worked fine until Last week and now spotify Just crashes randomly. ...

Roadie

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3 I used foldermount to sync on my sd card It work...

Daniel

Community Legend

4632 Views

50 replies

0 likes

Crash
SD-card
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Constant Connection Issues

As long as I have been using Spotify, which spans two different models of mobile phones and two telcos, I have never had much luck with getting it to play or even search over data connection. Currently I have a Nexus 5 4.4.4 with Telstra and any time...

Casual Listener

As long as I have been using Spotify, which spans two different models of mobile phones and two telcos, I have never had much luck with getting it to play or even search over data connection. &nbsp...

kbrooksc

Community Legend

396 Views

1 replies

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Solved!! Shuffle play in album shuffles through entire artist instead

Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music. But for what ever reason it doesn't want to shuffle play for a single album. When I go to a single album and select Shuffle Play, it might start with a song in...

Casual Listener

Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music.  But for what ever reason it doesn't want to shuffle play for a single album.  When I go to a sing...

bspec

Casual Listener

13160 Views

2 replies

1 likes

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alot of trouble now. Need urget help.

I have an Samsung S4. When all my playlists are finished downloaded. And everything seems fine. Then diferent things starts to happen. When i start Spotify: I have to log on again ? The downloaded playlist have to download again? And everythig are go...

Visitor

I have an Samsung S4. When all my playlists are finished downloaded. And everything seems fine. Then diferent things starts to happen. When i start Spotify: I have to log on again ? The d...

Daniel

Community Legend

260 Views

1 replies

0 likes

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Solved!! Suddenly spotify shows what is playing on my sons phone

Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playing on iPhone Bas" which is the iPhone of my son. We ar...

Regular

Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playin...

Dell46

Newbie

1887 Views

4 replies

0 likes

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Wrong Version of Song

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourth track "Professional Widow" started, and it was some...

Roadie

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourt...

Joe

Community Legend

3064 Views

7 replies

2 likes

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Choppy playback of downloaded music

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns out I was very wrong. The entire day, songs native t...

Roadie

So, I was helping a friend stain his patio the other day, and I was in a city that I don't have great reception in. No problem, I'll just listen to the music that's on my device, I thought... Turns...

danielmsanchez

Newbie

3172 Views

9 replies

2 likes

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Queue Problems Between Android and PC

Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few days ago. Within the last week or two, it seems that S...

Roadie

Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few day...

342 Views

0 replies

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Solved!! Local Desktop Files not showed on my Android

Hi there! I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the phone, unless I put them on a playlist, or in the "Selected songs" default...

Casual Listener

Hi there!   I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the ph...

mariocornalo

Casual Listener

530 Views

4 replies

0 likes

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Playlist goes back to earlier song for no apparent reason

I'm using Spotify premium on my PC at work and also my cell phone. When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my playlist for no apparent reason. Is this happening to an...

Visitor

I'm using Spotify premium on my PC at work and also my cell phone.  When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my...

user-removed

Not applicable

423 Views

4 replies

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Free month?

I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?

Newbie

I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?

Daniel

Community Legend

420 Views

1 replies

0 likes

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Solved!! Scratch sound suddenly during songs on nexus 5

Hi I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, phone speakers and other speakers) and apperently only with spotify. It does...

Regular

Hi    I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, pho...

AugustoAugusto

Newbie

7062 Views

12 replies

1 likes

Android 4.4.4
Nexus 5
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Connect (android) cant find my PC

I looked for similar posts but they all say my PC cant connect to phone. Spotify on my PC shows my phone and I am completely synced. But my computer is not showing up on my Android.

Newbie

I looked for similar posts but they all say my PC cant connect to phone.  Spotify on my PC shows my phone and I am completely synced.  But my computer is not showing up on my Android.

karenmolly

Newbie

1899 Views

6 replies

0 likes

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