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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6956 Views

0 replies

7 likes

  • 6956 Views
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  • 7 likes

Volume keeps changing on my Samsung Galaxy 5 S without me touching it

This is a super annoying problem. When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without me touching anything on the phone. This happens whether th...

Casual Listener

This is a super annoying problem.  When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without m...

latesastorm

Casual Listener

3137 Views

4 replies

0 likes

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  • 4 replies
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Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

Regular

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...

Dwebtron

Regular

904 Views

4 replies

0 likes

  • 904 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Android on usb in a car

Hello, I have a LG G3 with the last update. I want play my music with a prenium acccompte in my car with a usb cable, but i can't. The music on my LG it's ok it's work on my radio with the usb cable. The problem is the application because the music p...

Casual Listener

Hello,   I have a LG G3 with the last update. I want play my music with a prenium acccompte in my car with a usb cable, but i can't. The music on my LG it's ok it's work on my radio with t...

Guido

Spotify Legend

247985 Views

22 replies

0 likes

  • 247985 Views
  • 22 replies
  • 0 likes

Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

Casual Listener

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...

Daniel

Community Legend

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Solved!! Spotify hides when I click to artist in dell venue 8

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not the only one Errors in dell venuue I tought that it wa...

Casual Listener

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not t...

Onava

Casual Listener

1500 Views

2 replies

0 likes

8
dell
hides
Spotify
tablet
venue
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Premium user but songs not offline available

Hello, I own a brand new Sony Xperia Z3 Compact with Android 4.4.4 and I'm a Premium user. I made the switch from an old iPhone 3GS where I also used spotify. Everything worked fine their. But with my Z3 (Spotify Version 1.5.0.739) I can't seem to ge...

Newbie

Hello,   I own a brand new Sony Xperia Z3 Compact with Android 4.4.4 and I'm a Premium user. I made the switch from an old iPhone 3GS where I also used spotify. Everything worked fine their....

Daniel

Community Legend

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Regular

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Daniel

Community Legend

640 Views

1 replies

0 likes

fail
  • 640 Views
  • 1 replies
  • 0 likes

Progress bar starts progressing before music starts [bug]

On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music doesn't actually start until a few seconds after that...

Roadie

On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music do...

AlecRobertson

Roadie

978 Views

2 replies

0 likes

  • 978 Views
  • 2 replies
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Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

Casual Listener

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on.   What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

JoeThomas

Community Legend

569 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Pioneer speaker not showing on my Sony Z3C

hi guys, I searched and could not find anything about my problem. We have a Pioneer speaker hooked up over network at home which has always been visible as a device when using our iPhones. I recently bought a Sony Z3 Compact and love it...but the Pio...

Regular

hi guys,   I searched and could not find anything about my problem.   We have a Pioneer speaker hooked up over network at home which has always been visible as a device when using o...

Daniel

Community Legend

882 Views

3 replies

0 likes

  • 882 Views
  • 3 replies
  • 0 likes

Solved!! 4th generation Kindle Fire HD

Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible with the previous generation. Is this being looked a...

Casual Listener

Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible w...

KateME13

Casual Listener

2478 Views

6 replies

0 likes

  • 2478 Views
  • 6 replies
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Solved!! Android and Bluetooth don't work like expect from last update

Hello everyone, I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for controlling the songs - next/prev/play/pause stopped working. Befor...

Regular

Hello everyone,   I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for c...

Ficho

Regular

2853 Views

8 replies

0 likes

  • 2853 Views
  • 8 replies
  • 0 likes

When sharing a track from android, friends are linked to the album, not the song

When playing a song on my android (4.4.4) phone, I do the following: 1. click the "..." button next to the title 2. click Share 3. pick Hangouts and the person and send 4. the friend gets a link, e.g., http://open.spotify.com/track/2WRzpLD8qDRrxMXc63...

Newbie

When playing a song on my android (4.4.4) phone, I do the following:   1. click the "..." button next to the title 2. click Share 3. pick Hangouts and the person and send 4. the friend...

jupzzo

Newbie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
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track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

Casual Listener

Hi,   I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...

Daniel

Community Legend

525 Views

5 replies

0 likes

  • 525 Views
  • 5 replies
  • 0 likes

PC not showing under ,, Show Available Devices''

Good Day Spotift team.So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have.So my PC is syncing my LG G2 D802 and showing the sync'ing ...

Newbie

Good Day Spotift team. So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have. So m...

Daniel

Community Legend

435 Views

1 replies

1 likes

  • 435 Views
  • 1 replies
  • 1 likes

won't stay connected when on data

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g

Newbie

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs  and then i lose  my conection  but i have good 4 g 

Daniel

Community Legend

1221 Views

1 replies

0 likes

  • 1221 Views
  • 1 replies
  • 0 likes

Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

Casual Listener

Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...

jamesmacd

Casual Listener

1352 Views

2 replies

0 likes

missing radio button on menu
  • 1352 Views
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Solved!! android says trying to access from another country

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign into it from another country. I've only ever used spo...

Casual Listener

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign in...

bodhiman

Newbie

1204 Views

6 replies

0 likes

  • 1204 Views
  • 6 replies
  • 0 likes

Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

Casual Listener

Hi!   When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...

Daniel

Community Legend

1692 Views

5 replies

0 likes

  • 1692 Views
  • 5 replies
  • 0 likes

Too many devices syncing - One phone - All synced songs erased

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing counts in that along with a device not in use for month...

Visitor

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing coun...

Daniel

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes