Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376555 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in both of memory slots. It seems that it's saving music...
Hi I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in bo...
Community Legend
2076 Views
3 replies
0 likes
I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Network but the Desktop App won't recognize my Oneplus ...
I opened the Desktop App on Windows Vista and chose "Devices" (which has worked before for another phone) and I opened the Android App on my Oneplus One. They both are connected to the same WiFi-Netw...
Community Legend
726 Views
1 replies
0 likes
Hi, there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?
Hi, there is a fault in the German android app (word "album" is misspelled "ablum"), where can I report this?
Community Legend
725 Views
2 replies
0 likes
Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work. So my girlfriend can use it on my iPad in the livi...
Hey, this only works if you have spotify premium. I listen to my downloaded music on my phone but, I shut off my wifi, and deny spotify access to my data. If spotify is offline connect will not work....
Community Legend
468 Views
1 replies
0 likes
Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like the autocaching better.
Does the Android version automatically cache like the desktop version? I've been using it with wifi only, kinda scared it'll use up my mobile data. I know you can download playlists/songs but I like ...
Community Legend
628 Views
1 replies
0 likes
I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared up.....i chocked that up to you guys updating the ...
I have had Spotify for Android for almost a year. I had it on my Galaxy note 3 from the start and i had a no Meta Data (No Track Info) issue over Bluetooth at first but after about a month it cleared...
Community Legend
1638 Views
19 replies
0 likes
I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press either the home or power button, nothing happens. I have...
I have a Galaxy Tab 3. Lately I've been having an issue when I have Spotify open and my tablet goes to sleep, my tablet will turn off. I open the app, let my tablet turn off and then I'll press eithe...
Community Legend
950 Views
3 replies
0 likes
Hi all I looked into the support Forums an it saw no helping articles. Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue. What can i do Tod fix the Problem?
Hi all I looked into the support Forums an it saw no helping articles. Spotify APP is crshing after 2-3 second in Android 4.1.1 I deinstalled it and installed it again with same issue....
Regular
1874 Views
8 replies
0 likes
Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also can't see the name of the song on the multimedia syste...
Hi, i own a Samsung note 4 witch I use for playing music in my car. But I can't go to another song using the car as remote... I had a note 2 before with Spotify that worked fine in my car. I also ca...
Casual Listener
886 Views
3 replies
0 likes
I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've read that I need to take involves using the local fi...
I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've r...
Casual Listener
997 Views
2 replies
0 likes
I'm Paying for spotify premium why am i getting the adds
I'm Paying for spotify premium why am i getting the adds
Spotify Star
511 Views
2 replies
0 likes
Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both Desktop and android app.. please help
Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both...
Roadie
670 Views
4 replies
0 likes
I can no longer save songs to my collection I can only follow an artist. Why??
I can no longer save songs to my collection I can only follow an artist. Why??
Community Legend
612 Views
3 replies
0 likes
Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and controlling playback with my Pebble smartwatch. I would l...
Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and co...
616 Views
0 replies
3 likes
Spotify keeps stopping when I go to another site to play games
Spotify keeps stopping when I go to another site to play games
Community Legend
396 Views
1 replies
0 likes
I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, it's just when I'm walking (which is a huge problem...
I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, ...
Community Legend
2301 Views
1 replies
0 likes
Hi, I love Spotify; I really do. However, I've been trying to cope with an endless stream of problems from the Android app. I've been suffering from the disappearing download problem for weeks now. I've tried all that I can. I spent hours putting tog...
Hi, I love Spotify; I really do. However, I've been trying to cope with an endless stream of problems from the Android app. I've been suffering from the disappearing download p...
Community Legend
344 Views
1 replies
0 likes
Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play these are no longer available in my region ? ! ........
Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play t...
Spotify Star
333 Views
1 replies
0 likes
Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)
Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)
Spotify Star
841 Views
5 replies
0 likes
Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC phone is connected to the Internet via USB and the Laptop's Inter...
Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC pho...
Community Legend
701 Views
1 replies
0 likes
