Spotify freezing/crashing at start-up ???????

[gazmickling]

Hi,

Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spotify, as normal, and it opened a black screen with the menu symbol in the top left hand corner of the screen, at this point the phone became unresponsive for about a minute and then restarted itself; I attempted to start the app several more times with the same results.

I tried  uninstalling and re-installing the app several times, again with the same results. I then checked online and was directed here from the Spotify website; I searched through previous posts and have attempted several of the suggestions posted regarding a clean install of the software, still with no success. The one issue I had when attempting a clean re-install was that I was unable to find, and therefore remove, any additional Spotify data files in the Android system?

Finally I have resorted to a factory reset of my phone (attempted twice), removing all apps and data and starting from scratch; Spotify is still behaving in exactly the same way, freezing, making the phone unresponsive, and automatically restarting after a minute or so.

My phone only has internal memory, with 12GB of free space, there is no SD card.

Spotify Premium account

Phone - Alcatel One Touch 6033X

Firmware version - 4.1.1

Kernal version - 3.4.0

Build number - Jellybean

Space left on device - 12GB

Spotify only ever downloaded via Play Store

Mobile Spotify version - Unsure, but assuming it is the latest

DesktopmSpotify version - 1.0.4.90.g0b6df40b

Mobile provider - 2 Degrees, NZ

User name - Gary Lingard

Log in is via Facebook only

Thanks, hope you can help, otherwise I will, reluctantly, have to find an alternative.

Gary

[Daniel · Accepted solution]

And there's definitely nothing in the location 'Android\data\com.spotify.mobile'?

Can you try an older version of the app such a 7.6.0 (link in my signature).

[gazmickling]

Nice one Daniel 🙂 I used the previous version of the app (2.6.0.813) and it loaded straight away. Is there any way to prevent it from automatically updating?

Much respect and many thanks brother 🙂

[Daniel · Accepted solution]

Make sure to disable Automatic Updates in the Google Play Store. You'l then have to manually check for updates and hopefully once 2.8 is released you should be able to update again as it appears the issue is with 2.7

[gazmickling]

All good, will do 🙂

Thanks again Daniel

[caranegus]

Hi Gary, I am having the same problem, but mine has been almost all of May. I have an Alcatel phone as well, with the same Android Version, Jellybean and Kernal version are the same as well. Only difference is that my provider is Vodafone. I have also tried all the steps, and also cannot find the files mentioned in file manager. I have logged an official support request with Spotify and have been waiting over two weeks for answers.

[Daniel]

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@caranegus wrote:

Hi Gary, I am having the same problem, but mine has been almost all of May. I have an Alcatel phone as well, with the same Android Version, Jellybean and Kernal version are the same as well. Only difference is that my provider is Vodafone. I have also tried all the steps, and also cannot find the files mentioned in file manager. I have logged an official support request with Spotify and have been waiting over two weeks for answers.

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Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

[gazmickling]

Hey,  the solution that worked for me was to install a previous version of Spotify (2.06) and to also turn off automatic updates in Android settings.

There should be a link to previous versions in the solution that worked for me in the Spotify community, Daniel has a link in his profile, scroll up and click on his name.

You will also have to alter your settings to bypass the Google Play Store,  but it should get you back on track 😊👍

[caranegus]

Yes, I have tried ALL the troubleshooting steps - 8 times!

[Daniel]

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@caranegus wrote:

Yes, I have tried ALL the troubleshooting steps - 8 times!

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Have you tried without the SD card? You may have to try factory resetting your phone?

It definately seems like an issue on your device; if it weren't there would be lots of reports of this.

[Banshee24]

Hi Guys

I've not been able to access Spotify on my Galaxy S5 now for a few weeks and interestingly there are many more in a similar situation if you read back through the recent reviews of Spotify in the Google Play store.

I was happily using 3.8 and it seems since my phone has updated to Spotify 3.9 the app has been unusable, I have rolled back to 3.8 however this didn't resolve the issue.

I've factory reset my phone and tried everything, only seems to affect my S5 though for some reason, I've now resolved my issue in a fashion by turning on installation for unknown sources and I bluetoothed the .apk installer for Spotify 2.7 to my device and Spotify is now working again (for now) I'd like to be using the latest version so please fix this Spotify!!!!!!!!!!!!