Spotify gets stuck on loading screen.

[Dasone]

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. 

It wount display any tracks I have stored in the list and it doesn't matter if I select a list with just a couple of songs or a huge list with over thousand tracks on it. I have maybe around fifteen different tracks that vary amounts of track from 40 songs to one list with 2000, mostly around 3-400. 

It takes maybe ten to fifteen minuts before I can select to lissen to any of the playlist, and if i manage to start an already selected track, it will freeze and stop playing for a couple of seconds before it starts again during this hole time. 

It feels like it's trying to index every song I have every single time I start the app, without storing it between boots. 

Help me, this is really fustrating when I don't have anything to lissen to almost half my way to work etc. 

I'm using Spotify for Android version 3.9.0.965 on HTC One M8 5.0.1, programnumber 4.16.401.13

[Daniel · Accepted solution]

Can you try a clean install using the guide linked in my signature?

[Dasone]

Yes, it works! I've used the app whole week without any more problem with loading screens. Thank you so much for your help!

[mmmmmmmmmmmmmmmm]

i have already did that and waited an hour but still, NOPE

[Eni]

Hey @mmmmmmmmmmmmmmmm, 

Thanks for reaching out about this here in the Community. 

Would you mind sending a screenshot of what you're seeing on your end? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info. We'll take a closer look.

Also, could you let us know the exact make/model, operating system and Spotify version of your device?

We'll be on the lookout.