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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution "Good morning" tab gone

PlanPremiumCountryIndonesia DeviceRedmi note 10Operating SystemAndroid 12 My Question or IssueEver since last month the "good morning" tab section just gone for some reason and it's annoying because i actually like that feature.

  • Casual Listener
  • Plan Premium Country Indonesia  Device Redmi note 10 Operating System Android 12   My Question or Issue Ever since last month the "good morning" tab section just gone for some rea...
  • Novy
  • Moderator
  • 1418 Views
  • 3 replies
  • 0 likes
  • 1418 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify notifications won't leave/close/quit

PlanPremiumCountryEstoniaDeviceMi Poco X3 ProOperating SystemAndroid 11, MIUI 12.5.1 My Question or IssueAs seen on video. Everything is set for spotify to not leave anything on notifications bar, yet it is there and won't let me to get rid of it.

  • Casual Listener
  • Plan Premium Country Estonia Device Mi Poco X3 Pro Operating System Android 11, MIUI 12.5.1   My Question or Issue As seen on video. Everything is set for spotify to not leave anything...
  • JahPunK
  • Regular
  • 26121 Views
  • 15 replies
  • 2 likes
  • 26121 Views
  • 15 replies
  • 2 likes

Superuser Contribution My Spotify Won't Open

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...

  • Newbie
  • Plan Premium   Country United Kingdom   Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 )   My Question or Issue My Spotify won't open, the Spotify logo jus...
  • Skulltrash
  • Newbie
  • 562 Views
  • 4 replies
  • 2 likes
  • 562 Views
  • 4 replies
  • 2 likes

Superuser Contribution Google home playing on someone's devices

Hi, I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it before selling it. Now, from time to time, completely random, when I...

  • Newbie
  • Hi,    I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it b...
  • Dian
  • Spotify Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • assistant
    google
    GoogleHome
    Home
  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account options Not available when using external speaker

PlanPremiumCountryNL DeviceAndroidOperating System12Using HK One speakers Hi everyone,I am a newby but a question about a premium account (Adroid 12 / HK one speaker).When I choose Select a device (to stream the music to) I choose my HK one speaker. ...

  • Casual Listener
  • Plan Premium Country NL   Device Android Operating System 12 Using HK One speakers   Hi everyone, I am a newby but a question about a premium account (Adroid 12 / HK one speaker...
  • Yordan
  • Moderator
  • 483 Views
  • 3 replies
  • 0 likes
  • HK one
    Not Available
  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotty play takes a long time to start playing, stutters and the quits altogether - any ideas.

PlanPremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTakes awhile for the music sound to start and once it does it will spotter and eventually stop altogether-progrees bar is always advancing. Playing through ...

  • Casual Listener
  • Plan Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Takes awhile for the music sound to start and once it does it will spotter and ev...
  • Jeremy
  • Spotify Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

spotify stuck on loading logo on android device

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find online I've tried Reinstalling the App multiple timesRestarti...

  • Newbie
  • my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until  today 18th June 2022 i still cant open spotify. i have tried everything i can find onli...
  • Taylith
  • Community Legend
  • 1018 Views
  • 1 replies
  • 2 likes
  • 1018 Views
  • 1 replies
  • 2 likes

Wrapped

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?

  • Casual Listener
  • Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped? 
  • Taylith
  • Community Legend
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

I can pick songs and have unlimited skips without premium on my phone

On my android phoneI've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs

  • Regular
  • On my android phone I've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs
  • Taylith
  • Community Legend
  • 1957 Views
  • 10 replies
  • 1 likes
  • 1957 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Android Spotify app fails to start

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc)When problem initially appeared: I logged out from devices th...

  • Newbie
  • Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features  displayed, menus, etc) Wh...
  • CarlosE
  • Moderator
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

playlist names disappearing + clean reinstalls don't help

PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...

  • Visitor
  •   Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11   My Question or Issue Playlist names disappear either ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music pauses on shared session when another user unlocks phone or receives a whatsapp message

PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12   My Question or Issue I started a...
  • CarlosE
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • pause
    session
    shared
  • 363 Views
  • 1 replies
  • 0 likes

"Now Playing" bar not showing

Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.

  • Gig Goer
  • Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.
  • Joshigen
  • Visitor
  • 9000 Views
  • 8 replies
  • 6 likes
  • 9000 Views
  • 8 replies
  • 6 likes

Trying to Collect votes for HarmonyOS Smartwatch app but entering new idea is closed

PlanPremiumCountryTurkeyDeviceHuawei Smartwatch GT3 ProOperating SystemHarmonyOS 2 My Question or IssueHi developers,All the topics about this issue is closed because of not enough votes. I want to open a new idea and publish it in Huawei Community j...

  • Newbie
  • Plan Premium Country Turkey Device Huawei Smartwatch GT3 Pro Operating System HarmonyOS 2   My Question or Issue Hi developers, All the topics about this issue is closed because of no...
  • 318 Views
  • 0 replies
  • 3 likes
  • 318 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify randomly changes to completely different playlist/album/artist

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon on the right hand side changes from the arrow circle...

Screenshot_20220715-111739_Spotify.jpg Screenshot_20220715-111454_Spotify.jpg
  • Newbie
  • Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon o...
  • Dian
  • Spotify Legend
  • 3652 Views
  • 1 replies
  • 0 likes
  • 3652 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets stuck on loading screen.

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. It wount display any tracks I have sto...

  • Casual Listener
  • I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my ow...
  • Eni
  • Moderator
  • 19064 Views
  • 4 replies
  • 0 likes
  • 19064 Views
  • 4 replies
  • 0 likes

Problem in the section of "add a song", in every playlist

PlanPremium individualCountryArgentinaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueIn every playlist, in the section to "add a song" i'm not being able to listen the fragment of the song that i select to add, in my other ...

  • Visitor
  • Plan Premium individual Country Argentina Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue In every playlist, in the section to "add a song" i'm not bein...
  • Amay
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...
  • Eni
  • Moderator
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Solved!! Can't see Spotify video

PlanPremiumCountry LatviaDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue I just don't have a video option in Spotify at all, I have the latest version, I checked the guide, I don't have "video" tab when I click "Browse" and when I'm...

  • Newbie
  • Plan Premium Country  Latvia Device Huawei P10 Operating System Android Oreo   My Question or Issue  I just don't have a video option in Spotify at all, I have the latest ver...
  • user-removed
  • Not applicable
  • 2723 Views
  • 2 replies
  • 0 likes
  • 2723 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

  • Newbie
  • Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...
  • Dian
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • App "keeps closing" after download from Playstore
    Cierre sesión
    Pantalla negra
  • 242 Views
  • 1 replies
  • 0 likes