Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376189 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Premium, Samsung A51, latest Android OS, USA. Sometimes when I turn on a playlist, about one to two seconds after the first song plays, the playlist will end and switch to a radio based on the playlist. Keep in mind I have premium. It will also do th...
Premium, Samsung A51, latest Android OS, USA. Sometimes when I turn on a playlist, about one to two seconds after the first song plays, the playlist will end and switch to a radio based on t...
Moderator
5763 Views
20 replies
0 likes
Plan- Fam PremCountry- usaDevice pixel 4a (android) (See attached pic for example) My Question- I went to play some music today in my office. The play button when I open an album has shuffle built into it. This is automatic. I looked in the settings ...
Plan- Fam Prem Country- usa Device pixel 4a (android) (See attached pic for example) My Question- I went to play some music today in my office. The play button when I open an...
Moderator
3384 Views
8 replies
0 likes
BUG REPORT - When listening to spotify on a device other than my phone, and I connect my bluetooth headphones to my phone (to answer a call, mainly), music transfers to my phone / headphones opposed to maintaining play on the ancillary device. This b...
BUG REPORT - When listening to spotify on a device other than my phone, and I connect my bluetooth headphones to my phone (to answer a call, mainly), music transfers to my phone / headphones opposed ...
Moderator
274 Views
1 replies
0 likes
I have a galaxy S20 FE and I am currently unable to select genres in my liked playlist, as well as being unable to find certain artists or their music on the liked playlist too.
I have a galaxy S20 FE and I am currently unable to select genres in my liked playlist, as well as being unable to find certain artists or their music on the liked playlist too.
Newbie
657 Views
4 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung s10e Operating SystemAndroid My Question or IssueWhen connected on mobile data (4G LTE at least) the app find 'no internet connection'. All titles and podcasts are in grey excepted for the ones downloaded previou...
Plan Premium Country France Device Samsung s10e Operating System Android My Question or Issue When connected on mobile data (4G LTE at least) the app find 'no internet connecti...
Moderator
337 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy S7Asus ROG GL503Operating SystemAndroid Oreo(8.0)Windows 10 1809My Question or Issue I have downloaded a lot of playlists on my phone and I want the exact same playlists on my laptop but I don't want to dow...
Plan Premium Country India Device Samsung Galaxy S7 Asus ROG GL503 Operating System Android Oreo(8.0) Windows 10 1809 My Question or Issue I have downloaded a lot of playlists on m...
Moderator
10016 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid 11 My Question or IssueWhen playing downloaded albums or playlists in my car, network data is being used. It didn't start doing this until recently, after an update I guess.Please fix asap as ...
Plan Premium Country USA Device Pixel 3 Operating System Android 11 My Question or Issue When playing downloaded albums or playlists in my car, network data is being used. It didn't ...
Regular
1162 Views
6 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy A03sOperating SystemAndroid 12 My Question or IssueSince the last update on Android on September 1st (to UI 4.1), the sound becomes distorted when I listen to music/podcasts on my phone and the screen is turned of...
Plan Premium Country Canada Device Galaxy A03s Operating System Android 12 My Question or Issue Since the last update on Android on September 1st (to UI 4.1), the sound becomes disto...
Moderator
1782 Views
3 replies
0 likes
PlanFreeCountryUsDeviceSamsung Galaxy s21Operating System Android My Question or IssueWhen I try to download podcasts that are owned by spotify (Gimlet and Ringer podcasts to be precise), I get an exclamation point in the download area. I can downloa...
Plan Free Country Us Device Samsung Galaxy s21 Operating System Android My Question or Issue When I try to download podcasts that are owned by spotify (Gimlet and Ringer podcas...
Community Legend
1411 Views
3 replies
1 likes
I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not downloaded), then I just search the song from the ...
I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not...
Moderator
327 Views
1 replies
0 likes
PlanPremiumCountryFrance DeviceSamsung Galaxy Z Flip 3 5GOperating SystemAndroid 12, app version 8.7.42.943 My Question or IssueI have several tracks on my phone that are synced from local files on my computer. But since a few weeks ago, I've been ha...
Plan Premium Country France Device Samsung Galaxy Z Flip 3 5G Operating System Android 12, app version 8.7.42.943 My Question or Issue I have several tracks on my phone tha...
Moderator
2750 Views
6 replies
0 likes
PlanFreeCountryUnited States DeviceMoto GOperating SystemAndroid Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any of you assume, I've NEVER used Spotify on a computer so this is not related to sy...
Plan Free Country United States Device Moto G Operating System Android Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any ...
Casual Listener
2859 Views
14 replies
1 likes
It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? PlanPremiumCountryGermany Device(Samsung Galaxy S20)Operating System(Android 12) My Question or IssueIt's so weired that I cannot play a song of this specifi...
It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? Plan Premium Country Germany Device (Samsung Galaxy S20) Operating System (A...
Spotify Star
382 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 6, Samsung M30sOperating SystemAndroidSpotify Version : 8.7.62.398 (Both Devices) My Question or IssueI cannot find an equalizer option on my oneplus device as well as my samsung mobile phone even after following ...
Plan Premium Country India Device OnePlus 6, Samsung M30s Operating System Android Spotify Version : 8.7.62.398 (Both Devices) My Question or Issue I cannot find an equalizer option...
Casual Listener
417 Views
1 replies
0 likes
PlanPremiumCountryCzechOperating SystemAndroid 11 My Question or IssueI cannot use SDCARD. App doesn't ask me for permissions when I try to transfer data to SDCARD via Storage option in App settings. If i manually grant the permissions to 'Allow acce...
Plan Premium Country Czech Operating System Android 11 My Question or Issue I cannot use SDCARD. App doesn't ask me for permissions when I try to transfer data to SDCARD via S...
Moderator
1835 Views
5 replies
0 likes
When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in the queue. Is there a reason this happens or a pote...
When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in ...
Moderator
1749 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
597 Views
1 replies
0 likes
When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to listen to.PlanPremiumCountryUSA DeviceAndroid Pixel 6 pr...
When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to liste...
Spotify Legend
1121 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Moderator
3729 Views
3 replies
1 likes
PlanPremiumCountry UKDeviceHuawei P20 ProOperating SystemAndroid 9 My Question or IssueI'm trying to playback podcasts in the order they were released. I've ordered by date which has helped, but I find that it often goes back to Episode 1, which is f...
Plan Premium Country UK Device Huawei P20 Pro Operating System Android 9 My Question or Issue I'm trying to playback podcasts in the order they were released. ...
Visitor
5630 Views
6 replies
0 likes
