Spotify offline cache delete on each reboot

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Re: Spotify offline cache delete on each reboot

Spotify Legend

Thanks again @goacid

 

I understand it's not ideal, but if you format your SD card does that help? Of course, I'd recommend to back up any files on the SD card that you wish to keep.

 

Alternatively, try using a different SD card in the device. Does the same trouble persist?

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Re: Spotify offline cache delete on each reboot

Regular
I will try with formating asap. I will let you know then.
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Re: Spotify offline cache delete on each reboot

Regular

Card formated.

App uninstall

Reboot

App install

Sync playlist

Reboot

No more sync songs, so exact same problem.

Spotify Case # 03497269

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Re: Spotify offline cache delete on each reboot

Casual Listener
Got the same issue, if its still doing in november when i upgrade it an iPhone i'll be swapping to apple music
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Re: Spotify offline cache delete on each reboot

Regular

I'll be swiping to another music app too. No working apps, no support (case open and then... nothing) and new policy regarding private data are enough reason...

So sad about that, but no other solution

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Re: Spotify offline cache delete on each reboot

Roadie

@goacid Sorry to hear this is still happening to you!

 

We can see someone's been in touch with you over email. If you reply, we'll make sure the best folks are looking into this for you.

 

@Rhenthyl Hey! We'd love to get this sorted for you.

 

Try heading here and removing all your offline devices.

Then, remove your SD card (if there's one installed), and reinstall the app following these steps.

Try popping your SD card back in after the reinstall, then sync your tracks offline again.

 

Let us know how you get on.

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Solution!

Re: Spotify offline cache delete on each reboot

Regular

Hi

 

I finally found the cause of the problem : the SD CARD

After many tests (downgrade Android/ Custom Roms) the problem was still there : no cache, spotify disconnection and sometime reboot on launch.

So the only things I haven't test was changing the SD CARD. The one with troubles was a 64GB Transcend Premium 300%.

I replace it with a 64GB Samsung and ... no more problems ! On any roms !

 

So be advised that some SD card are not working good enough for Android.

 

View solution in original post

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Re: Spotify offline cache delete on each reboot

Newbie
Hi
I ve got the same problem but i don t have a sd card (i ve got a oneplus one 64g). If i don t close the spotify app before rebooting my phone all my data are deleted.
Hope you can help me with that.
Thanks
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